• Dating.com

Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

Reviews (1,188)

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customer service (59)
Thumbnail of user nafisi2
Bangladesh
1 review
0 helpful votes
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December 14th, 2020

I think as those human beings whichever are looking according to experience their period over on line ball than she ought to be a part of an on-line relationship tribune yet salvo you are asking because my tips since I would endorse dating.com.
It is due to the fact concerning its staggering applications so much are handy at an less costly value tags. Plus its real profiles gives a feel about pleasure into the mind over a user. Furthermore, thou be able also crave thy girlfriend according to forgather thou outdoor as well.

Thumbnail of user natalijac2
GB
2 reviews
2 helpful votes
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March 11th, 2023

This website has fake profiles to scam people. So clever, they don't ask you to pay them directly, but a "person" would refuse to meet you live, or to go on free platform. Any reason is suitable to just hold you on website longer, so that you continue paying for every message there. If you complain, dating.com will not take any accountability. I speak from experience. Just stay away and don't do same mistake as I've done. What else you can expect from a company that put your details through multiple mirrow websites and charges with different accounts, all from Malta. SCAMMERS!

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Natalija,

Thank you for your feedback. According to the policies of our site it is strictly forbidden for anybody else to write on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits. We are sorry to hear about your inconvenience. Using certain services over others may be more costly and exhaust your balance in a short time. Please allow us to help you out by giving the full information on the pricing. Just send an email to support@dating.com. We look forward to your message.

Thumbnail of user ydee1
AE
1 review
0 helpful votes
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November 13th, 2020

I necessity to assign five famous person criticism in accordance with dating.com appropriate in imitation of its excessive exorcism functions within such a mean price. I really like their general website layout. They have bought plenty concerning applications between such that helps the users in accordance with engage including every sordid except having someone issue.
I hold not at all faced somebody pop over difficulty while using the dating.com yet the website online has a honest reputation on internet. Moreover, that lets in the users according to join each lousy then up to expectation postulate that necessity in imitation of marry than she may marry each other.
I suppose to that amount into it solid age about COVID-19, those whosoever are nevertheless odd have to edit theirs girlfriend on dating.com alternatively on thinking around.

Thumbnail of user sarifuddins
India
2 reviews
0 helpful votes
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August 13th, 2019

Wow incredible, this site is essential to me. Perhaps the best site to discover dates and simple to utilize. I have attempted such huge numbers of applications yet this one is best up until this point. I exceptionally prescribe this site on the off chance that you are searching for a genuine web based dating background.

Thumbnail of user hubertw10
Sweden
1 review
0 helpful votes
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July 26th, 2018

This has been my most successful dating website. This site is easy to navigate. I've met lots of nice gals on here and have become friends with many of them off this site. I would recommend this site and will use again if this does not work out but I have a wonderful feeling it will.

Thumbnail of user monoiy
Israel
1 review
0 helpful votes
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November 16th, 2022

I just subscribe. My first time in meeting sites as this. And payed for 1 month subscription to try this. After getting so many massages from really cute guys that actually looks unreal. And I am now almost sure they are not After only 2 times we chatted. It asked me to add money to each time I want to reply! I'm going to publish it everywhere I can. And ask for lawyer about it. Cause above the money issue I feel very frustrated! And scammed! People whom are so naive and only wants to find love maybe there, are sometimes lonely and they using this weakness in the best way. How can it happen? This is too cruel! Someone needs to make this site shot off.

Tip for consumers:
Stay away from DATING.COM

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Monoi
Thank you for your review and your feedback. We are sorry to hear you felt this way.

The membership fee and purchase of credits are two separate payments on the site. Subscription is access to the services + packages of credit. Using a service takes a certain number of credits. When you run out of credits, the site will ask you to top up your profile to continue. For more detailed explanations email support@dating.com. We will send you the file about your credit expenditure and advice you on how to use credits efficiently.

If you have any concerns about profiles, you can also send the link and we will check them again for you.

Thumbnail of user stevenh2070
Wyoming
1 review
1 helpful vote
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February 8th, 2023

I was linked to Dating.com from a legitimate site. A free month trial subscription.
First it wasn't free. I had to pay $1 USD from the jump to even start the thing.
It's one of those sites that uses tokens to pay/use any feature. The pricing was ridiculous.
Secondly, the women on the site appear mostly to be Instagram models / stolen pics. Most seem to be from Ukraine, South America, and the token weirdos from China. Every woman on the site is a lawyer, architect, personal trainer. You'll quickly be bombarded with silly emails, video requests, and the "hey handsome" texts before you even post a picture.
Like I said, total scam.
I lasted about 4 hours on there. It is the most ridiculous site I've encountered.
Good for a laugh, nothing more.

Tip for consumers:
Avoid , that's my tip.

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Steven
Thank you for taking the time to contact us.
Please accept my sincerest apologies for the experience you have had whilst using our communication platform. If you were looking for someone from your area, you can always adjust the site filters and members will be shown based on your search criteria. If you think that member is not real, please always know that you are protected by antiscam policy and are always welcome to share your complaints to us. Our Webpage doesn't implement the free-to-use model. Communication through the services on it requires credits that are bought independently from the membership. Each usage costs a certain number of credits. But it has a lot of amazing features to offer. We are eager to give more info at support@dating.com.

Thumbnail of user annt384
GB
1 review
7 helpful votes
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January 20th, 2022

Strange set up with new users getting inundated with messages and emails from free users., presume the job of the free user is to talk to paying members to get them to buy more and more credits. Popular/free users never give any personal information so don't think a relationship with them is ever possible - but I could be wrong? Seems a bit shady

Tip for consumers:
Be careful and don’t get sucked in, set yourself a budget and stick to it

Products used:
Dating web dite

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Ann.
What do you mean by "job"? Everyone comes here to have a communication, just like you. The job here can only be about professional staff helping you, like customer service, IT team, moderation, and so on. Some people may be shy once being asked to disclose their personal details online right away. Just give it some time! Please contact us, so we could help you exchange contacts with your friends.

Thumbnail of user karans146
India
1 review
0 helpful votes
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February 13th, 2023

I was really excited to try out dating.com. I had dated a few girls in the past, but I was looking for more than the traditional relationship. I wanted something that would be more of a friendship, and I believe dating.com is the best place to get that.My Member I'd is #******* The site provides a lot of information on how to approach a girl, what to say, and how to make her feel comfortable. I also love the fact that you can view the profiles of other members around you.

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Thank you for your kind feedback. It is a pleasure for us to make your every day on our site!

Thumbnail of user russv6
Canada
1 review
12 helpful votes
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July 23rd, 2019

It's a scam, no doubt about it. They would talk to you and be very nice and seemingly interested, but as soon as you propose to switch communication channel for whatever it is (email, skype, FB etc.) since the site is outrageously expensive, they either ignore it and keep talking to you there or say some BS like they have no other way of communication or simply stop responding. Then a fanny fact I've spent $200 talking to a girl in Ukraine in two days so logically she spent the same responding message for message. It becomes too expensive for me but not for her - single mother living in country with $200 average MONTHLY income. Go figure! :) So it's pretty evident to me: those girls (or whoever behind) aren't paying there for communication like we do, but rather getting paid to do just that.

Thumbnail of user darias16
Daria S. – Dating.com Rep

Dear Russ,
With the support of our members, we create a big, active and safe community where everyone can find the right match. You pay for the service and we do everything to provide you with the best one. Rest assured that we fight hard against fake profiles and scammers. We can check the questionable profiles once you send us links to support@dating.com.
Kind regards,
Daria.

Thumbnail of user segundoc2
Florida
1 review
2 helpful votes
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January 13th, 2021

I had spent over $1,500 dollars on this site. The 3 ladies I was interested in one by one turned out to be fake. One said she was a lawyer, the other said she was a doctor, last one a engineer. Did some checking 2 were peep show stars the other on her Instagram page was engaged, shows her photos of her with him, on website she says she has been alone for 3 years. Always had an excuse for not giving cell Number or letting me give them mine so we could whatsapp. Either didn't have cell or it wasn't working we're the excuses and dating.com is aware but don't do anything because they are a scam looking to make as much money off of you as possible. And I have the proof of what I say with videos of all three. Total scam website. Save your money I'm trying to get mine back.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Segundo,

Thank you for your feedback.

I am sincerely sorry to hear you feel about our services that way. Could you please tell me your ID number and the names of these ladies so I could check this for you?

We do have certain policies regarding personal information exchange but they are flexible and you are more than able to get your contacts to your match. Contact us at support@dating.com so that we could instruct you how.

Thumbnail of user paolas66
Australia
1 review
1 helpful vote
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November 2nd, 2022

I just open up my profile and I was contacted straight away by at least 40 very hadsome men from all over the world. 3 of them kept on trying to video call me even if I did not answer them. All of them were writing cheesy pre-written phrases that only some idiots would believe.
I understood why everyone was trying to write and call me, because in answering them you use very quickly your credit and you need to buy more in order to communicate with them. I guess they get paid to make new customers spending a lot of money on credits.
I wrote to the support customer team, but they were "just sorry" I wanted to cancel my membership.
All the profiles were fake, just stay away!

Tip for consumers:
Stay away
It all about scammers from all over the world

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Paola

Thank you for your feedback. I am sorry to hear you felt this way.

We checked your case and you provided the ID numbers, however without supporting material In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.

*Id's of members
*Screenshots
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

Dating websites are a lovely platform for scammers, we do our utmost to ensure you are fully protected on our website however, we are not naive, and we understand that there may be a small minority of our members that are here for the wrong reasons, however, we do our utmost to keep this number as low as possible and also, minimize the risk for our clients to these members by offering a full refund of credits through our anti-scam policy.

We are looking forward to your email at: support@dating.com.

Thumbnail of user abeedhaa
GB
1 review
1 helpful vote
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August 21st, 2022

As many others have stated, profiles are fake and into scamming you of your money! Follow your gut instinct! If it's too good to be true then it is! Can't get hold of customer service, have spent hours trying to unsubscribe. Not helpful!

Tip for consumers:
Customer service is out of reach, once you subscribe you're stuck!

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi Abeedha! Thank you for your review! We're terribly sorry for the inconvenience! We're currently working outside of our normal response rate. If you have already emailed us about this, we will be in touch asap to address this for you! Alternatively, you may also consider chatting with us via Live Support within your profile, or calling us at +1 (888) 980-9770! Please rest assured that we regularly verify profiles on the app, and implement a very strict Anti-scam policy for your safety. Should you have any concerns about a profile, please report it to us so we can check it further for you! We hope you can give us another chance!

Thumbnail of user michaelf4104
New York
1 review
1 helpful vote
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December 20th, 2022
Verified purchase

Another scam site. You purchase credits (you can see that I am active but have 0 credits, that after 5 texts and 1 video chat!) which allows you to text or video chat and the women just try to keep you chatting to buy more credits...STAY AWAY!

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Michael, Thank you for your feedback. I am sorry to hear about your frustration. I believe your issue has to do with the fact that you have simply spent your credits on the services. Please email us at support@dating.com and we will gladly provide you the credit expenditure history plus provide you the tips on how to make your credits last.

Thumbnail of user memoir
AE
1 review
11 helpful votes
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July 20th, 2018

Am now scared to pay for your services after reading reviews on how you run the card 3 times. I will be deleting my account with you guys dont want to be scammed. I also read about fake profiles and indeed i kinda believe everyone in this site seems to be doctor, pilot or doing very well in life lol

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello Memoi! We never charge our customers for the services they don't use. The support team is always online to provide detailed consultation on account history and to reply any questions our members can have.
Why don't you try it? :)

Thumbnail of user reik3
Kazakhstan
1 review
14 helpful votes
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November 1st, 2019

I accidentally registered to this site, and unfortunately overwhelmed by messages getting from handsome people, which are actually FAKE. They let you exchange with 3-4 messages and then asks to buy credit to continue chat. 1st 2.99USD, than the cheapest 15.99USD, as the they get all your credit card info they automatically charges I mean rob money from your account. They first tried to steal 400$, but I had limit, so they charged 15.99USD 5 times, it's just so $#*!. You cannot even delete your account, I still receiving e-mails about messages I got there. Live support messenger doesn't work, facebook messenger they don't reply, and e-mail also! But, sending messages about profiles somehow works even I delete account. I wish to be jailed soon, $#*!s!

Thumbnail of user viacheslavf
Viacheslav F. – Dating.com Rep

Dear Rei,

I apologize for this issue you faced using the site.

We fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profiles for you.

We would never try to initiate any unauthorized charges towards you, your protection and privacy is our utmost concern.

I went over your case and see that my colleague already offered you a great solution. Please check your inbox.

Thumbnail of user kristaj20
New Zealand
1 review
8 helpful votes
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June 9th, 2020

Well, last year I signed in and few seconds later all these handsome guys were sending me long and flirty dms. And if you wanted to chat with them you had to pay. I paid and the credit dissapeared in minutes. I got to realise those answers were automated, so no real person at the other end. AND, COME ON, gorgeous and successful men will not spend the time on this website and dm to every new lady. Few days later, i woke up in the morning and i was having a lot of messages from my bank. Dating.com tried to take from my account $20 for 5 times. So this website is a HUGE SCAM!

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Krista,

Thank you for the review!
Could you please tell us what makes you think that messages are automated? Let me kindly inform you that a lot of members attend professional photo sessions before activating their profiles on our site, that's why it's not strange to see a lot of beautiful photos :). You actually can make sure that members are real yourself, I can suggest you to use the Video Chat option - it will allow you to see the other person.
In regards to payments: maybe you have activated the Automatic Purchasing option in your account? There is a notification about that option on the Payment page, there is also a box at that bottom of that page that can be checked/unchecked to enable/disable it. Please contact us at support@dating.com and we will be able to check it for you.

Thumbnail of user appolon
Czechia
1 review
8 helpful votes
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July 3rd, 2019

Just stay away! My first and last dating experience ever! All the profiles are fake! They just want money... more and more. If they try to charge my account without my permission, I will make this very public! I strictly asked the support to tell me, if I have a subscription, even though I haven't asked for it. Response was gibberish about unsuscribing from e-mails. After another reply from my side, nothing happened. The men who replied to me all talk as robots. A "journalist" had such a poor knowledge of English, and he is "PhD". All men living in Germany have no idea how to speak German! It is a fraud! I just deleted my account, or at least tried to. There was not a single contact who would be able to provide a normal conversation. Very sad.

Thumbnail of user darias16
Daria S. – Dating.com Rep

Dear Sofia,
We are sorry to hear about your unsatisfying experience with members. Please contact us via email support@dating.com so we could assist you further. Additionally, please provide us with ID numbers or links of profiles in question.
Best regards,
Daria

Thumbnail of user judelync
Philippines
1 review
25 helpful votes
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January 20th, 2020

I heared many negative comments about this site but i chose to stay here just to know the truth, my focus was to talk only one guy and observed him the way he talks to me everytime we have our conversation, i noticed him sometimes he seems like he don't know me the next time time we talked. But i continued, recently i found out that he is really fake person he was using other identity in his profile. Why i say this? In his profile he is a colombian but many times i noticed in his letter sent to me a lao language included, i think he is using a translator without checking the content and send to me. To the people who runs this site. I hope you have also noticed whats happening in the world right now. It's a wake up call for us.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Judelyn,

Thank you for the review.
I sincerely apologize for the issues that you may have experienced. I have checked your account and I can see that you communicated with several members. Could you please specify with whom have you experienced such an issue? We are always on your side and ready to help, so if that person isn't real, we will delete that profile and add credits that you spent on communication with him back to your account. So please get in touch with our customer success team: support@dating.com, provide us with the name of that member or the link to his profile, and we will look into this matter for you. Please don't forget to describe your issue in your email: support@dating.com
We will wait for your message.

Thumbnail of user imebbg
GB
1 review
2 helpful votes
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June 6th, 2023

You sign up for a fee, then have to buy credit to send messages, emails, videos, and send gifts. The men on there message you within a second of you viewing their profile because they charge you per minute. That being said the messages come in so quickly from that you have to wonder if it is generated.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear User,

Hi! I am sorry that our credits system may be a source of your disappointment at our website. Indeed, using certain services costs a fixed number of credits. Would you consider contacting us at support@dating.com so we could look into your credit history and maybe counsel you on how to manage your credits efficiently?

Thumbnail of user andrewj106
New York
1 review
16 helpful votes
  • Send Message
August 31st, 2017

The site employs without question very attractive women from all parts of the world. Messages from the models appear to be pre-written and auto generated, designed to suck you in. Moreover, some of the ladies have admitted to not sending the auto generated messaging which is concerning. But many of these date sites that hire professional models are designed to accomplish one thing, take your money and put you in a very poor position to actually hook up or meet with any of the female models. Bottom line - PLEASE stay away from this site, the direction to contact their customer service department is somewhat disingenuine and borders along the lines of deceit.

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello, Andrew! Thank you for your review! Have you tried using the service? The member ID indicated by you is not valid.
Dating.com Team would like to specify that there are no auto-generated messages on the site. All content is written and sent by the members themselves personally or through "Let's Mingle" service. This service lets our members message a wide range of users who match their search criteria. The site does not hire its users as well.

Thumbnail of user vanessao12
Fiji
1 review
17 helpful votes
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November 11th, 2017

Hi I am a legit first time user. And when I saw the payment options, I was really hesitant because it's really not safe to give your card details on a dating site... I was also honest with the men chatting me that they can chat me directly to my viber account or to my other contacts so that I would not pay here... but some answered a very weird message like it is not realted to what I've said. So reading from reviews, well yeah I guess this is a scam,,,, and btw, I can't find the member id number that they are saying here...

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hi, Vanessa! Thank you for your review. Dating.com is a legit community and we put a lot of effort into keeping it safe, modern and secure. All online payments to us are safe and the credit cards details are not shown to any third party or even employes. That's why it is completely safe to use Dating.com and that's why our users prefer to stay with us.

Thumbnail of user jamesh483
North Carolina
1 review
5 helpful votes
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September 14th, 2017

I understand having to pay for the service, but if the prices were a bit more reasonable and we could chat a little longer you may get more positive reviews, It is very costly to maintain communication here, especially when showing pictures email and videos. I like the service but if you lower the cost more people would join and perhaps would not object to spending more money. Quantity and quality.

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hi, James! Thank you for your review and feedback! We are constantly working to make the site better, optimization of the prices is on the bucket list!

Thumbnail of user paulk2084
Kenya
2 reviews
0 helpful votes
  • Send Message
March 5th, 2023

I tried out dating.com, and I have to say, it's one of the best online dating platforms I've ever used. The site is easy to use and has a wide range of features that make it a great choice for singles.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Thank you for your kind feedback. It is a pleasure for us to make your every day on our site!

Thumbnail of user simonh142
Belgium
1 review
0 helpful votes
  • Send Message
December 7th, 2018

All in all the app is well-designed, very easy to use, and I don't have rack my brain to edit the profile or change settings. I would recommend it to those who look for serious relationships; this app will help you.

Service

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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