• Dating.com

Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

Reviews (1,188)

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customer service (59)
Thumbnail of user christyg81
Philippines
1 review
29 helpful votes
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July 6th, 2020

I created my account last May 30,2020. I deleted my account June 4 th of 2020 since I cannot afford to pay to continue using their services. It is true that you need to pay to send and read messages and to view images. I paid for 2.99 USD to try the service. I am sure I did not enroll to auto enroll or the premium service. I am 100% sure I deleted my profile with them however, today I received an email for auto enrollment premium charged. I sent an email for me to be refunded but I did not receive any response yet. I tried to recover my account but I need not receive any email as instructed for the recovery. Sad thing was there is no way for me to use the service I paid because I don't have an account with them anymore. Please refund me. Thank you.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi Christy,

Thank you for your comment!
I think you forgot to cancel your monthly subscription. When you make your first payment, you automatically subscribe for the monthly subscription, there is a notification about it on the payments page. If you made your payment with a card, then you will need to contact our customer success team to cancel the subscription. It can take us some time to answer emails, I hope for your understanding. If you wish to cancel the subscription right away, please call us or use the Live Support feature on the desktop version of the site: www.dating.com

Thumbnail of user cn378
Mexico
1 review
42 helpful votes
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June 1st, 2020

Fake ladies (since I registered as a man) sending DMs. Once you try to chat with them, Dating.com fleeces your debit/credit card. In fact, the fake women continue to send DMs and are overly flirtatious in order to cajole you to pay more money (since you can't chat with them until you pay). I paid, in the hope that it was a one-time payment but chatting for few minutes (with mostly fake women as I came to realize), then the credit was exhausted and they requested more money. I tried to remove my credit card from their website (the money milking machine), to my chagrin, I couldn't find a feature that allows that. I am of the opinion that the fake women were actually robot apps setup by Dating.com as their conversations didn't suggest high intellects.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi there!

Thank you for the review.
I'm sorry to hear that you feel that way about our site, so let me help:)
First of all, could you please clarify what makes you think that members are fake? On our site, we have a very strict security policy, as the security of our members is the top priority. If you think that a profile isn't real, please send a direct link to our customer success team support@dating.com.
Yes, our services aren't free indeed, but that information is clearly stated on the site, all the prices for each service are written there, you can find them on the Help Center page. Have you considered purchasing larger packages of credits? It will allow you to save a lot of money and use services for much longer.
If you wish to delete your current card, you need to make a payment with another card - it will allow you to delete the first one. Also, there is no reason to do that, if you don't make payments yourself your card won't be charged.
If you experienced any other issues, you can contact our support and I'm sure they will be able to help.
Please consider giving our site a chance, we have a lot of interesting services and great people here, so I'm sure you will be able to have a lot of fun =)

Thumbnail of user wilbertr14
Sweden
1 review
1 helpful vote
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August 20th, 2018

I was very pleased with your website. Method of connecting with your matches, options and communication. I highly recommend Dating.com for anyone looking to meet someone special or even to make new friends.

Thumbnail of user karunap5
Nepal
1 review
9 helpful votes
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November 11th, 2020

The dating dot com is one of the luxurious website of current era. It offers number of features for its clients who are looking for outstanding pleasure at an affordable price while sitting at home.
The website has plenty of good looking women and men for both male and female users. They always welcome new users and offers great pleasure that no other website can offer

Thumbnail of user joyy35
Thailand
1 review
6 helpful votes
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July 4th, 2021

This is how it works, so people in there could be real and good people as i also was there spent my money once! No matter how much you spending on it they want you to be in there forever likes passive paying. When you start to send your contact information they will blurred it. They do want you to go talk else where but on the website. Smart! So people could keep paying more credit.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Joy,

Thank you for your feedback.

We believe this blurring came into play when you passed your contact details. In fact, we have certain policies regarding personal information exchange but they are flexible and you are more than able to get your contacts to your match. Contact us at support@dating.com so that we walk you through them to help you achieve your goal.

Thumbnail of user marchf
Philippines
1 review
75 helpful votes
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April 19th, 2020

I recommend doing a google image search every time a profile of a person is toooo good to be true. They are not lawyers, or business owners, or a therapist etc etc as they say they are. They are all models paid I guess to have their photo for a profile and then there is an unknown chat moderator. I am of those who never post a comment or review. But I like helping out people. This dating.com website just plays w/ our emotions and then your hard earned money.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi March!

We fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profile for you.
Also, a lot of members attend professional photo sessions before activating profiles on our websites, so it isn't really strange to see a lot of beautiful people.

Thumbnail of user anam965
Canada
1 review
2 helpful votes
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January 31st, 2023

I've been on dating. Com for a week, and I spend almost 800 dollars to have some interactions with fake people, scammers, etc. So ashamed, is not possible to finish your credits while they are saying that is 1 dollar per credit, per message. Just a rip off, stay away from dating site. I'm so upset with my self that I've been scammed by the company, and the scammers from the site. I guy they have they own people as well, good looking, who are insisting with messages, and complimenting you, and eat your money. I believe so, and I mean it.

Tip for consumers:
Think before sign up, and read some reviews, please. I mean it.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi! I am sorry that our credit system may be a source of your disappointment with our website. Indeed, using certain services costs a fixed number of credits. Once they end, you should top up your profile to continue your communication. Please email us at support@dating.com so that we could advise you on how to make credits last and send you the credit expenditure.

Thumbnail of user tanyaw189
Colorado
1 review
2 helpful votes
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May 12th, 2021

Most of these people don't even respond to your questions nor have the best English capabilities with some of the degrees they have. Some may even be paid or discounted for what they are portraying to lead on.

Tip for consumers:
That they may hire people to message people as they are one of the newest dating websites. Many don't even answer your questions. May be paid or part of a scam. As I also read in other reviews.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Tanya,

Thank you for your feedback.

Maybe some questions embarrassed your friends which made them ignore them? Have you tried discussing such things with your friends here? A regular conversation is the best way to know each other better.

Please note that we've been working hard for over 20 years to maintain the legitimacy and reputation of our sites. We do have policies in place to protect all our members from any inappropriate behavior

In case you have any other questions please let me know.

Thumbnail of user ak279
Senegal
1 review
8 helpful votes
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September 10th, 2021

I have been on this site for an entire year. One guy in particular caught my attention. His username is Bobby, he is 42, from Auderghem, Belgium. If you do come across this guy, log off immediately, cancel your account because this dating site will rip you off. The reason why I have cancelled my membership is because there was a red flag, especially with this guy, he will make a lot of plans, luring you in, making you hope for a relationship but he will never give you his full name and he will not do face time or skype. You wont get any contact information from him. One thing i should have done is read the reviews from this site because his profile came up as a negative review. This dating site is a SCAM.

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Good day!
Are you sure this member was ready to continue building relationships with you? Have you discussed that with him? We are sure he may tell you the reason if you just have a normal conversation, lile all people do if they come any struggles in their relationships.

Thumbnail of user kylefulton89
Washington
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

I logged in and was immediately invited to a video chat with a woman. I am not the worse looking man in the world but it's odd when a woman messages first let alone would be interested in video calling right away. I accepted the request regardless and enjoyed talking to her. I even spent $100 to continue chatting with her but what felt like not even 15 minutes later I was losing my credits already. That's when I realized that I was just a sucker and spending money on an empty "promise". The video call ended and even though it was a fake encounter with an attractive woman. It still felt good, I paid another $20 to at least admit that it felt good to talk to a woman that even pretended to actually care. It's a completely fake website though if you are actually looking for a relationship. Basically they are just gam girls but you don't see them naked or anything.

Tip for consumers:
Nothing to add, it’s a waste of money unless you got shot loads of money to burn. If you got shot loads of money though you likely don’t even need to use this site. It’s basically a scam “dating”, no not likely.

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Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi! Thank you for your rate. We apologize for any confusion and doubts you may have formed over the implemented credit system and our site in general. To be efficient here, we kindly ask you to email your case to support@dating.com so that we could familiarize you with the pricing and demonstrate your credit expenditure. Thank you!

Thumbnail of user stephanieu81
Philippines
3 reviews
2 helpful votes
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March 23rd, 2020

This site was absolutely amazing! It didn't have any lag at all and I met my new girlfriend who is very pretty through this site. The site matched us up by our profiles being similar and us having similar personalities it was great and we get along great! Would recommend to everyone.

Thumbnail of user jhansir1
India
1 review
0 helpful votes
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November 16th, 2021

If I share my experience with the dating.com, mind blowing. Man, it was mind blowing. You know what, I was heart broken when I joined the site and after few days, I made my first girlfriend who was so caring that she healed me and than we started our online dating journey.

Service
Thumbnail of user victoriaw668
Australia
1 review
12 helpful votes
  • Send Message
September 17th, 2022
Verified purchase

1. A lot of profiles are scams.
Emails are manipulated to pay for sending pictures. I had several public pictures, but a fake profile kept asking to send pictures in chat -and that required additional pay.
2. I received health threats.
3. When I deleted all pictures, and changed the name to 'scamwebsite ', I still kept receiving love emails and noone asking about the name.
4. I asked for a refund as that all was in the very first day of subscription. Meanwhile, this request is ignored.

Tip for consumers:
Do not subscribe

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Victoria,
Thank you for reaching out and providing us with such valuable feedback. We take such a case seriously, and let me inform you that we managed to locate a member that requested you to send a personal photo. As that member explained to you, he wasn't able to locate photos on your profile. That’s the only reason that particular member requested you to send a photo.
We have a moderation team that verifies all members to make sure that everyone is real and is interested in meeting someone. As long as the member's profile has a blue tick sign, it means that the profiles have been successfully verified by us.
We have successfully removed your email address, so you will no longer receive notifications from us.
As my colleague successfully informed you, a refund is not possible if the credits are already spent. You can review our refund policies here. https://www.dating.com/people/#refund-policy. We hope for your understanding and would be happy if you could give us another chance to create a better experience for you.

Thumbnail of user dihens
Sri Lanka
1 review
41 helpful votes
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May 7th, 2020

Guys, honestly, dating.com is the best and fantastic dating site I have ever used. In the past, I was an active part of some of the dating sites but these sites always disappointed me. When I joined dating.com, I realized that I was such a stupid that I wasted my time in those sites. The dating.com has given me the best experience of all times. It has got real people and some of them are living in your town. It has got fully admin support. So, whenever you feel unhappy, you can send a ticket to admin and he will guide you properly. I think there is no other platform that can replace dating.com. I am happy to be its part. Are you satisfied with yours?

Thumbnail of user jacobj69
India
2 reviews
38 helpful votes
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June 3rd, 2020

I can get that, how it feels, on the off chance that somebody dump you and leave you in relationship. I had a separation around two years prior. I was frantically infatuated with my better half who was no childish that he leave me for reasons unknown. I attempted a ton to get in touch with her and even I visited her home. In her home I found that he is engaged with some other person. At the point when I saw them kissing one another, I feel so broke later on when I asked her she slapped me and affronted me.
I was so discouraged around then, even I didn't leave my space for about a month. At that point there came a dating.com in my life who safeguarded me and got joy my life.

Thumbnail of user marryt2
Sweden
1 review
0 helpful votes
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March 14th, 2019

Nearly 3 years ago my husband and I had our first date after meeting via Dating.com. It's been such an adventure and we have really grown together. Our similar interests, upbringing and family values has made this a perfect match, and we are as strong as ever! We now have a gorgeous house Couldn't be happier and looking forward to spending many more years together and expanding our family in the near future! So grateful to Dating.com! :)

Thumbnail of user ichai
Canada
2 reviews
9 helpful votes
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June 16th, 2020

If you're planning to use this site please don't, it's a scam to rip you off your money. No monthly subscription, you buy credits, this credits won't even last you one chat with one person on the app and you keep getting so many messages, which makes it very suspicious. Save your money don't be a victim. You won't be able to hold a full conversation with anyone let alone find someone to date. It would be nice to have a body regulating activities of this dating sites. Too many scams and ripping people off. I deleted my account after I've spent a lot and still couldn't have a full conversation with anyone, without running out of credits. Credit cost as high as $96

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi Icha,

Thank you for your comment.
We are sorry to hear that you feel that way about our site. Let me kindly inform you that we don't have the subscription, but it doesn't provide unlimited access to services. It provides you with 10 free Online Chats for 3 minutes each, introduction messages and an ability to purchase credits. If you wish to have longer chats or use other services, then some additional credits need to be purchased. Every credit spent on our site is used to support all of the departments that ensure you have a safe and enjoyable time on our site while being able to build a relationship with a special member.
Could you please clarify what do you mean by "unable to have a full conversation"? You have mentioned 96 USD payment, that's a payment for 160 credits, for example 160 credits can provide you with 160 minutes of Online Chat and that's more than enough to have a "full conversation". Or did you experience some issues? Simply don't open or send emails and you will be able to chat for a long time.
I agree, our app isn't the cheapest. But we are doing our best to make it worth the price :). On our site, you can feel protected and successful in your search! We are constantly developing our services to provide our customers with the best experience possible.
If you need some help you are more than welcome to contact our customer success team: support@dating.com

Thumbnail of user dennisg71
Panama
2 reviews
40 helpful votes
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March 23rd, 2017

After several weeks of looking the ladies over, I finally decided to try the site out. Signed up at began to chat supposedly. I contacted 4 different women, and all answers seemed like robo chat and not a real person. No answers to direct questions. One email and chat was long and very specific, answer was how are you today? Instead of addressing the letter and the questions. I think because you are charged by credits, and not by a monthly due, I can see why you would want some one to respond to endless chat. MONEY! I signed up one day and cancelled the next before anymore than $9.99 turned in to possibly hundreds if you are stupid enough to bite on fake women. I did have one contact that seemed like a real person, but still insisted on useless chat instead of getting down to why you are on a dating site. To avoid bull$#*! and actually meet someone. All I can say is use with caution. I for one am not interested in trying this one again.

Thumbnail of user nguyent91
Viet Nam
1 review
9 helpful votes
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November 7th, 2021

They are persons trained to lure subscibers to spend money as much as possible. They easily accept who you are (divorced, having kids, older age...). They never try to meet you in person. If they accept you, why do they refuse to meet you or find the other free ways of communication? After realizing that you can't keep spending for the app and they can't get more money from you, they'll find a reason to leave you. Of course you find joys and beloved feeling when chatting with them, but you don't know that your emotions are being played. Then you'll be hurt. I've experienced two years to realize that terrible things. And I don't want anyone to get hurt like me, so that's why I write this review. In case you still want to accept to pay for getting fake beloved feeling, just do it.

Tip for consumers:
In case you can afford to pay for getting beloved feeling. It's very good. However, you should make sure that you won't be hurt because of those fake profiles. Gook luck to you!
P.S: I deleted my profile on this app.

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Nguyen.
Why would people not accept who you are? This is an adult normal position for a relationship. Usually, people require some time before getting ready to disclose their data and meet offline. Don't be in a rush, give yourself some time! If you leave people, they often may do the same in reply, as it hurts them, once you leave. We would love to provide you with all the necessary guidance once you get in touch with us at support@dating.com.

Thumbnail of user aliyua3
Nigeria
1 review
0 helpful votes
  • Send Message
September 6th, 2021

I realize that a few group are disturbed from dating.com model. It is on the grounds that they need to have actual connection with their lady friends however it is contrary to the standards of dating.com. As they need to have an online connection with your accomplice. In the event that you submit to their principles and guidelines than you need not to stress over anything. Dating.com is the best appraised internet dating local area.

Thumbnail of user fredo110
Nigeria
4 reviews
1 helpful vote
  • Send Message
January 26th, 2023

I've been on a number of dating sites in my life, and this is the best one I've ever joined. It's not just that the site is easy to use, or that it has an excellent search engine (it does!), or that it's packed with features. It's also that I've found a number of great people here. I'm a single dad, and there are a lot of great single dads on this site.
ID: *******

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Thank you for your kind feedback. It is a pleasure for us to make your every day on our site!

Thumbnail of user itsvictortubeh
Canada
5 reviews
8 helpful votes
  • Send Message
September 18th, 2021

Someone made a account without my permission can you please delete my account for me? Don't fall for scams like entering your personal data in a suspicious website they just might be a scam and they will probably make accounts on other websites under your name without your permission so don't fall for all dating sites including this one.

Tip for consumers:
If you have a account on this website you should ask the support to delete your account.

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Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Victor.
Apparently, there was some kind of misunderstanding. Please reach out to our support team, so we could help you manage your account. Let me also mention we never use any personal data without authorization.

Thumbnail of user olgav127
Massachusetts
1 review
0 helpful votes
  • Send Message
July 9th, 2023

The website is full of fake profiles. They do not have intentions to meet you in real life, but to encourage you to send more messages & pay for it. Wishing health and happiness to the owners and all participants.

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello and thank you for your feedback. According to the policies of our app it is strictly forbidden for anybody else to write on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits. Please reach us at support@dating.com and we will be more than happy to assist you.

Thumbnail of user wills496
Florida
3 reviews
4 helpful votes
  • Send Message
January 5th, 2023

This website is nothing more than a rip off, their 'popular members' are nothing more than paid workers from outside of the US, they receive commissions based on the time and length of the conversation, the longer the chat window is with messages, the higher their commission is. They won't tell you this, but i know deep inside because many spend their whole day online. So that's the only way i know they commission from this.

Tip for consumers:
Please stay away from this website, or any other online dating site, they're nothing but scams.

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Member,

Thank you for your feedback. I apologize for any inconveniences you encountered.’

Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.

Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile). We take such things seriously and looking forward to your response to support@dating.com.

Thumbnail of user jamikhan3485
Pakistan
1 review
0 helpful votes
  • Send Message
October 7th, 2023

Started checking it out every night for over a month, and then I decided to buy a membership.
As it turned out, I was right on the money all along. I found girls to date in every state, and I
7 I originally joined a dating site with no intention of using it seriously. I had been on Plenty of Fish (POF) for the past year and found it to be a great site. I met a few people that I was interested in and one in

Tip for consumers:
Good

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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