• Dating.com

Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

Reviews (1,188)

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customer service (59)
Thumbnail of user owenw32
1 review
1 helpful vote
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September 14th, 2018

Nice well done great out of this world excellent website for dating and hot, beautiful woman on here they are open and honest and well talk about all different things they like to do thing and start out as friends first.

Thumbnail of user ellas200
Ohio
1 review
0 helpful votes
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June 6th, 2022

It is so expensive and they charge for everything even though you have its subscription and pay for membership. Reading email is 10 credits and it is funny that everyone sends you an email instead of sending a message which is cheaper than email. I think this is a big scam just to take your money. Most profiles look fake to me. I deleted all my images and information but still got many romantic emails. I asked for the deletion of my account and a refund but they just deleted my account and had no refund. I had 101 credits when my account was deleted. Another important thing is there is no way to change/update or even delete your payment method. I do not recommend this website. Do not trust it.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi Ella! Thank you for your review! We're sorry to see that you feel this way about the app. Unfortunately we do not offer unlimited credits within the subscription but you may always consider switching to a different subscription plan and we can assist you further with that. Kindly note, that our ice-breaker feature on the app "Let's Mingle", allows members to type in a message which is sent out to potential matches that fit the criteria, even if the profile has no photo or content. You may use the feature anytime under "My Profile" within your account. We're truly sorry that you decided to delete your account. Please bear in mind that we can always restore it should you change your mind! We'd be happy if you could give us another chance to create a better experience for you if you contact us anytime at support@dating.com! We can check your account and suggest cheaper ways for you to enjoy the app. We can also show were you can change your payment method on the purchase form! We hope to hear from you soon!

Thumbnail of user orlandom71
Romania
1 review
5 helpful votes
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December 15th, 2020

I see this site is operating for quite a while and still not closed down yet, even though it takes no time to realize is a clear scheme of deceiving people into spending on mostly fake dates, in search for a real partner. Do not waste your money on preset robots. Most "Love seekers" are characters hired to land their image, most probably making money while keeping you spending to read their messages. Basically you are charged for chatting or reading messages mostly from preset autoresponders, while you believe is a potentially genuine date. A crime punished anywhere in the world. Looks like recruited staff and the business is located in the countries from where over 90% of girls and boys pretend to be registered from, like 2-3 ex Soviet countries, 2-3 Americas plus China.

Tip for consumers:
Stay away.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Orlando,

Thank you for your feedback.

I am sorry to hear that you have an unpleasant experience with some members.

Could you please tell me which members seem like robots? I would like to check them for you.

Let me mention we welcome only real members here and our moderation and verification teams are always on it.

A lot of our members are looking for a serious relationship online like a lot of people do offline.

Please contact us at support@dating.com, so we could take a look and assist you.

Thumbnail of user jimd749
New York
1 review
55 helpful votes
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October 19th, 2020

SCAM - I tried their 1 month membership on 09-19-2020. Girl I had an interest in bleed credits dry. Kept trying to send contact information that purposely didnt have information but made it look like it was blocked. Told her it was blocked and sent 3 more emails with empty phone numbers. Didn't ask a thing about me just vapid responses that she was sending contact phone numbers. Each email sent and read cost you 10 credits so it made them all disappear quick.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Jim,

Thank you for your feedback.

We believe this blurring came into play when you passed your contact details. In fact, we have certain policies regarding the personal information exchange but they are flexible and you are more than able to get your contacts to your match. Contact us at support@dating.com so that we walk you through them to help you achieve your goal.

Thumbnail of user mariaj1099
Poland
1 review
11 helpful votes
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June 30th, 2022
Verified purchase

If I could give 0 stars, I would... Outrageous experience, how the app called Dating.com function. They have both fake and real users. But don't get misleaded - all those Popular ones, good looking and with verified profiles are not real. They will write you tons of emails, send pictures - yet remember. To open each, you got to pay real $. Even though those guys are fake.
Such a scam.
On trustpilot hundreds of fake positive reviews - obviously written by some kids from all over the world(once you check their profile, you see they write about everything. How good it is xD)
And when you check negative ones, ppl writing about being abused and scammed for hundreds and hundreds of $ and € real money... So sad they earn on people's will to find love. But no worries- karma always find you

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Maria,
I'm so glad that you received a lot of attention from the members of the platform. Members that are verified have successfully submitted real-time photos, and our colleagues from the responsible department carefully check all of them to ensure that you will have only a pleasant experience with us and will not face any of the fake profiles.
I have checked all the screenshots that you attached, and there's no trace of any fake profiles for us to investigate. Please let us know if you face anything on our platform that is against our terms and conditions, and we would be delighted to help and resolve all the issues for you.

Thumbnail of user priyav23
India
1 review
21 helpful votes
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August 9th, 2020

I really appreciate the efforts of admin for making such an attractive and addictive site. He is also maintaining the peace environment of the forum by offering quick reply to the support ticket.
I used to talk with him on plenty of matter and I wanted to add new features in the site. I discussed with him and he appreciated my point of view and then he updated his site.
Thank you very much admin for your efforts.

Thumbnail of user antoinettem295
TT
1 review
32 helpful votes
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February 13th, 2023

It's way way to expensive for what they are offering compared to other sites. You pay for each email, text, picture, video you send or receive individually. You are forbidden to share personal contact information. Telephone numbers, emails, url, website, fax etc. See 5F under terms of agreement. How abusive. How do you contact each other if there is mutual interest? Just stay on the site refilling credit forever.

Tip for consumers:
The up front cost . When you pay $299 per month you assume that’s it . That money doesn’t go very far . It’s just not a practical place to build a relationship. Join another site !

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Antoinette! You can always exchange contacts via Video chat or Present delivery and go off the site! Please contact us at support@dating.com, so we could help you through.

Thumbnail of user teresia
Washington
1 review
6 helpful votes
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November 11th, 2021

Actually this app is good, but we should paid to much money and asking us for upgrade to membership, when already being membership, I think membership didn't use anymore, since we should always top up credit. I think it's enough for using this apps.

Tip for consumers:
Be careful for use this app

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Teresia.
Our site is not based on the free-to-use model, but for the money, you pay you get anti-scam protection, constant updates, 24/7 Support, and more. You can look at it from this side: you are paying for a great experience and emotions and we are doing our best to provide that experience to you. A good experience is a great investment of money.

Thumbnail of user ahsana20
Sri Lanka
1 review
0 helpful votes
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December 13th, 2020

I know so much humans are absolutely inversion within these days and he bear no honest incomes sources then bad disturbed family system. Due in imitation of as the entire conventional regulation is getting disturbed and a bunch of human beings are facing breakups or intellectual ruin down.
In this situation, the admin about dating.com is erection an incredible endeavour on offering dating.com according to edit sure as the people continue to be happy. It's a trust to that amount appropriate in imitation of Corona Virus crises, we every hold misplaced something or in modern times it's altogether challenging according to locate a real fancy of this days.
So, dating.com is make its pains in imitation of accomplish sure as humans love each vile yet makes each sordid as happier as much those can.

Thumbnail of user duam2
Pakistan
3 reviews
1 helpful vote
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September 8th, 2021

The dating.com is among the best online dating platform that is very famous among adult and single person and I am using the site for more than two months. I am very happy with the site because I successful made a girlfriend with in first week of my registration. She is a pretty lady and always try her best to make me happy.

Service
Value
Quality
Thumbnail of user anaa228
Serbia
1 review
0 helpful votes
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September 30th, 2020

I totally agree with what people have written here. The people might even exist but their stories are made up. One person told me that his wife died of breast cancer and three hours later it was a car accident. For one person I am sure that he is not the only one using the account. His level of English changes from one day to another. It's not the same person or he has a stroke every couple of days. I have been trying to cancel the subsription and delete the profile for a week now and there is no response from support. Just a way to take a lot of money from people. Nothing else.

Thumbnail of user th252
Canada
1 review
10 helpful votes
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May 6th, 2020

They charged me 5 times and the system kept asking for the payment saying the initial payment failed.
When I called for a refund they refused to return the money. What kind of business is this to charge without offering the service?
It's a big rip off. Please stay away!

Thumbnail of user jamesj1718
Serbia
1 review
0 helpful votes
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November 24th, 2020

Honest speaking, there is no mean web site so is higher than dating.com. Let me portion my private story, I desired in accordance with have a lady friend however appropriate after Corona Virus lockdown, I was limited in conformity with my house.
One day, I was shopping or discovered to that amount in that place are partial web sites so are supplying Online Dating services. So, I landing dating.com or perform a female friend there. When the govt. Lifted the floor down, I known as her to join me of the park.
We met each vile or enjoyed our age with each other.

Thumbnail of user johnalia240
Pakistan
1 review
0 helpful votes
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January 19th, 2023

I have tried just about every online dating website out there.
I've been using this website for about a month now and have had a lot of luck on it.
It's well laid out and easy to understand the different types of profiles and how they work.

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi! Thank you for your review! Enjoy using the Site & keep supporting us :) If you have any feedback or suggestion, you could write to us at support@dating.com. We would love to hear from you!

Thumbnail of user tanveer786786g
Pakistan
1 review
1 helpful vote
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October 7th, 2023

Have never been on a dating site in my life. I'm not very social, so I didn't think I'd be interested, but when I saw that dating.com had a free version, I decided to give it a try. I really like the way it works: you can set up your profile, upload a picture and write a little about yourself, and then other members can contact you.
I've been on the site for about two weeks now and have already received several messages

Service
Thumbnail of user veronicam173
Mexico
1 review
29 helpful votes
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October 29th, 2019

I was interested, I entered yesterday payed the initial fee immediately they asked for one 2nd payment, after 10 messages they make you pay more 99 dolls. (160 credits) people do not want to contact you elsewhere so push you to continue paying. Many men telling you their looking for the one etc and in the second or first message they want to marry you like women trafficking. The wey they use credits is absurd, at first difficult to understand how to send a simple message. No one answers on the whatsapp or messenger customer service.

Thumbnail of user viacheslavf
Viacheslav F. – Dating.com Rep

Dear Veronica,

I am sorry you doubt our services.

Apart from your membership, you always should have some credits to communicate.

I understand it might look pricey, but such a policy helps us to provide you with a 24/7 Customer Support and Moderation Team that verifies all the accounts to be genuine.

We already contacted you regarding your issue.

Kind regards,
Slava

Thumbnail of user suhaila10
India
1 review
0 helpful votes
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September 5th, 2020

I be aware of that existence after the pandemic is full of chaos and very hard for an character for live on financially. On the identical time, I in reality prefer to say thanks to group dating.com for imparting me reductions on all applications so that I may additionally proceed courting with my cherished one.
Otherwise, it would be extraordinarily tough for me to even speak with my girl. I am so completely satisfied that I am speaking with my female friend even in this tough time. She additionally suffered from the lethal virus and now she is convalescing slightly.
I hope that absolutely everyone will continue to be comfortable and wholesome in the pandemic and will be the usage of dating.com for as well.

Thumbnail of user carsons27
Sweden
1 review
0 helpful votes
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April 22nd, 2019

I had no success on any other site like Dating.com I got the real results I was looking for. They truly give you compatible people and don't play jokes, I like the long test they had that rates out all the people that only want a one night stand or those with serious anger issues and absolutely love that those people cannot get into the site, I had success after 4 months on it.

Thumbnail of user sarahm854
GB
1 review
14 helpful votes
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May 11th, 2019

Disgusting when there are genuinely lonely people out there looking to meet someone. I spent money I could ill afford and was stupid, then I realised I was being conned, don't make the same mistake, stay away

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user alisonc71
1 review
0 helpful votes
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March 16th, 2019

Dating platform for my taste. Easy to handle, irresistible girls, good service. In short time I found my favorites and I have no problem with fee. Member for three months, all of my experiences are very good.

Thumbnail of user siat9
New Zealand
1 review
10 helpful votes
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May 7th, 2022

I noticed that the writing style of the messages is coincidentally similar to each other. They are also too articulate, which is consistent with pre-empted motives, like they've been scripted to maximise opportunities for replies, and therefore money garnering. I'd requested to have my profile deleted and apparently their 24/7 support is struggling to do that, and the robots keep messaging. So they don't read your profile at all as I wrote on mine that the site is a scam and want my profile deleted. I also couldn't delete my pics as I wished, which is something I'm furious about.
Do NOT engage with this site.

Tip for consumers:
The messages you’re bombarded with are not from genuine people. They appear scripted and professional, so it will feel like talking to a narcissist..they will get you to divulge information, and in that way consume your money without any actual interest in you. Just don’t do it.

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello there.
We are so sorry to hear you believe that way. People are often using the Let's Mingle feature, which sends similar introductory messages to multiple members to increase chances to find someone - you can use this feature as well!
As far as we can see, your profile has been already deleted by our colleagues. We would be glad to see you back once again.

Thumbnail of user jodye6
Sweden
1 review
0 helpful votes
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March 6th, 2018

Dating.com is great. Such nice girls. I didn't have any problems myself. I recommended this site to a friend, and he already found a girlfriend. Im still searching, but I have a really good feeling about it.

Thumbnail of user viancot
VE
1 review
0 helpful votes
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August 20th, 2020

I have used almost every site in the entire dating category but I have never found any site that much attractive and authentic like dating.com.
The reason behind its success is its admin and his hard working staff members.
I have visited their office and I met the admin as well. He is such a nice person and he always prefer to listen to the people's issues.
I know that there are a lot of people in my circle who are living a happy life due to the dating.com and I am sure that there will be a lot more to come who will make their lives happy from dating.

Thumbnail of user dorgivaldog
Brazil
3 reviews
13 helpful votes
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May 7th, 2020

If you are looking for your life partner who understands you like no one else than you should make your account on dating.com like me. I am now living a happy life with my partner that I found in dating.com. She is so beautiful and kind to me. Just a few days after my joining, I got her message and then we started dating each other. As the days passing by, I fell in love with her and I proposed her. Now, we are living in an apartment happily. I am very thankful to the admin for his efforts to make our relationship more durable and more reliable.

Thumbnail of user jenniferm2803
Oregon
1 review
41 helpful votes
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April 28th, 2021

This man followed me on dating.com. I did an image search and found him on google images. Every site has its fakes but at some point if a person can't be weened off the site it is time to move on. I canceled my account because I found a few images of others that always came back with the same lines on google.com images.

Tip for consumers:
Just use your intuition. Take it slow on any dating site. And use your resources to find out if you have a real person or are talking to a fake. Every site will have both.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Jennifer,

Thank you for your feedback.

You are absolutely right - every site has fakes. However, we do fight hard against them and if our members, come across such a profile, please let me know, I will check this for you.

There are a lot of people nowadays who like being online - it's a common thing for 2021, especially during world lockdowns.

However, if you need assistance on how to get closer or even exchange contacts with your favorite member, or you have any other questions, please let me know. I would be happy to help as your experience is our top priority.

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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