• Dating.com

Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

Reviews (1,188)

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Reviews that mention popular keywords

customer service (59)
Thumbnail of user annah624
Pennsylvania
2 reviews
0 helpful votes
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December 20th, 2021

I just joined the site to meet new people. First of all the men I see are pretty good looking; which is suspect to me. They have all these people who want tp chat with you but, once you open it up it cost money. This site is very money driven. However the cost to use the app is expensive and add up quickly. Opening up a email or chatting adds up. They don't have monthly subscriptions so I understand they have to make their money. Although, they should have multiple options. I think sometimes the people try to keep you on longer than needed. I don't think I will continue using this site because of the cost. I kinda think some of the people aren't real on the site.

Products used:
This is dating site

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Anna.
Being good-looking is quite normal. Not to mention good looks often can say about inner harmony of the person, so don't be shy. Yes, the services have different prices as well as there are different plans. We would be glad to give you all the info once you contact us at support@dating.com.

Thumbnail of user diegoh30
Brazil
1 review
0 helpful votes
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April 23rd, 2020

This working process of the site is very good, it will benefit me and people from my circle a lot, it will benefit the intellect of all and it will prove to be very useful for all, this work is very good, you have been doing this way and it will be very good for everyone. Thank you very much for this, you keep it going like this, we will continue to be a part of your site, it is a very good work, you should keep doing it like this

Thumbnail of user nour2022love
Egypt
1 review
0 helpful votes
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October 7th, 2023

The website you can register, get a username, meet people, and start dating. I have met a lot of people and have made a lot of friends. I have met people in all walks of life and have made some great friendships.

Tip for consumers:
6754

Service
Value
Quality
Thumbnail of user carolinka134
Luxembourg
1 review
1 helpful vote
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May 12th, 2023

I have been trying to contact customer service and it has been almost impossible. They only send an automatic message but they dont help at all. I forgot my password. And It has not been possible to reset it and my personal data is still there.The email of *******@dating.com doesnt work at all. Can u please respond and help?

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Caro

Thank you for your feedback.

You can restore your password at any time by going to Dating.com and clicking the Sign in with Email button. This button can be found in the top right-hand corner of the main page of the website when you are not logged in.
At the very bottom, left-hand corner of the box is a link that says FORGOT PASSWORD. You can click on this link in order to open the form to restore your password.
Please enter your e-mail address in the available box and click the RESET PASSWORD button in order to receive an e-mail that will assist you with restoring access to your account

Thumbnail of user ahadk3
Pakistan
1 review
1 helpful vote
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January 20th, 2023

I have a great dating experience at the dating website – I find love in it! The dating website is a nice place to meet people. I have been on the dating website for about eight months now. On the website you can register, get a username, meet people, and start dating. I have met a lot of people and have made a lot of friends. I have met people in all walks of life and have made some great friendships.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Thank you for your positive feedback. Keep spreading the word about us!

Thumbnail of user kaes5
California
1 review
22 helpful votes
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June 6th, 2019

Every profile on this site is fake. On top of that they charge per every text. So you spend money only to realize that you're being scammed. Don't trust this site and don't waste your money. I'm having a hell of a time trying to delete my account.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user miram43
Egypt
1 review
2 helpful votes
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August 23rd, 2023

This dating app is a big rip off. Within the first 5 min I was bombarded with loads of messages and email from guys that looked from an ad magazine. But I still joined as a member and once I started messaging a guy, the app asked me after 30 min to pay. I did not want to loose messaging the guy and he seems very reluctant to talk outside of this app saying he still doesnt trust me. After maybe 10 min of messaging it was cut off again. Am I supposed to pay every 10 min $16? And it seems the guy was pushing me to talk more so waste my money. This app should go down for scamming people.

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi! We believe your issue has to do with the fact that you have run out of credits.Once they end, you should top up your profile to continue your communication. Please email us at support@dating.com and we will gladly provide you the credit expenditure history plus provide you the tips on how to make your credits last.

Thumbnail of user talhachauhan01
Pakistan
4 reviews
4 helpful votes
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October 7th, 2023

I am a woman of a certain age and I have a relationship of a certain age. I am not in a relationship but I am still on the lookout for a guy. I hate to admit it but I am looking for love online. I am a little skeptical about online dating but I am looking for something different. I am tired of the same old thing and I have to admit that I have tried several online dating sites and I have not found what I was looking for.

Service
Value
Quality
Thumbnail of user maryloue1
Philippines
2 reviews
1 helpful vote
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December 12th, 2017

It is a site for friendly people. This site does not promise bed of roses. It is important that you should be patient to find what you are looking for like looking for a needle in the haystock. Imagine that the big wide world you are spanning for your soulmate, you cannot find it in one stand so good luck to all of us.

Thumbnail of user freddies38
Nepal
1 review
0 helpful votes
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August 13th, 2019

This is the best website ever. The content of this website was useful as well as awesome. I really liked the website as well as articles of this website. Thank you for developer and content writer of this website.

Thumbnail of user vishnupriyak2
India
1 review
0 helpful votes
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July 1st, 2020

I have read different reviews and articles about dating.com and most of them are admiring the nice idea of dating.com. The admin is working hard to maintain the transparency in the community.
Moreover, he is trying his best to provide discounts on new registration. I am extremely happy for being a part of the community and wish that the whole community grow together.
I have a girlfriend in the dating.com who is willing to marry me when the COVID-19 situation gets normal. So, I really want to say thanks to admin for offering such a splendid chance for me. Thank you admin.

Thumbnail of user farshadf1
IR
1 review
7 helpful votes
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July 19th, 2019

They are all fake and fraud they are all fake and fraud they are all fake and fraud they are all fake and fraud they are all fake and fraud they are all fake and fraud they are all fake and fraud v they are all fake and fraud they are all fake and fraud they are all fake and fraud they are all fake and fraud they are all fake and fraud v they are all fake and fraud they are all fake and fraud

Thumbnail of user audumnm
Florida
1 review
9 helpful votes
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October 4th, 2022

Most of the profiles are scammers and fakes I think the two weeks I have been on there, there was one legit profile. I tried to cancel my subscription and delete my profile after numerous attempts online/app and then contacting live customer service they kept telling me they deleted it but it's still up. They even got an attitude when I screenshot that it's still up. Incompetent and now they are technically exploiting me against my continuous messages to cancel my stuff. DO NOT WASTE YOUR MONEY!

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Audumn,

Thank you for taking your time to share your feedback with us.

Please be kindly informed that my colleague deleted your account, as you requested originally. In order for you to see that you are no longer active, you will need to log out of your account, which my colleague also requested from you. If you would follow some simple instructions, you would be able to see that your profile is no longer active. I do apologize if, for some reason, instructions on our end weren't quite clear for you.

I hope you will reconsider, and we will be delighted to have you with us.

Thumbnail of user arielc30
Florida
1 review
23 helpful votes
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February 14th, 2018

If there was a minus five start, I would give it. I signed up for this website less than 24 hours ago. I decided that it was not for me. I called customer service less than an hour ago and the cancelled. The young lady agreed to cancel my account and delete my account as requested, and she proceeded to charge repeatedly for $15.99 without notifying me that I would be charged. Withing minutes, I got text messages
From my bank notifying me of attempted fraud, blocked the multiple charges to my credit card, cancelled my card, and issued me a new card.

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello Ariel! Thank you for the review. We are sincerely sorry for the issue that happened. Please let me assure you that we do not put unauthorized charges on our clients and we do not charge our clients for the services we did not provide. We see that the mentioned charges happened because of your activity on the site. Our customer support representative sent you a list of your operations history explaining the charges.

Thumbnail of user irenes286
Canada
1 review
17 helpful votes
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September 16th, 2021

I wish I knew this before signing up. They charge for every text you send. They make you believe that you have a monthly subscription but it doesn't mean anything. They charged me over 100 dollars in the first hour of my subscription (stupid me). Beware! They are here just for the money they don't care about us finding love. For what it's worth, they would rather you stay there forever paying for every text you send to those profiles, who by the way, text like automated robots. DO NOT LOSE YOU MONEY OR TIME WITH THIS SCAM

Tip for consumers:
Do not even try

Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Irene.
On the contrary, our main purpose - is to help you find your special one here, to build your success story! We approve only real people here - our moderation and verification teams are always on it. Please let us know in case you have any other questions or requests regarding the services and so we can provide you with info about prices.

Thumbnail of user lucym194
Kenya
1 review
17 helpful votes
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May 21st, 2020

Let, be honest with you, I joined a different number of dating sites and nearly all of them had some issues. Some of them had loading issues, while some have payment issues, some site's server got down while the other had fake people who never share their details.
But, someone told me about dating.com that they do not have such issues. The site has an excellent and userfriendly environment. They charge an economical amount and never charge any additional cost. The community is unique and sensible, who are allowed to share their details and it allows us to meed in the real world.
I joined dating.com and I am pleased by its services.

Thumbnail of user aaronr214
Kenya
1 review
0 helpful votes
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July 13th, 2020

I cannot tell that how much I am happy to be a part of dating.com. It is one of the best and highly addicted dating category site that is extremely famous among adults particularly singles.
I joined the site few weeks ago and I am extremely happy that I have made a lot of friends on the site and most of them are inviting me on dinner and lunch.
We are planning to have some fun in the coming weekend, as we are very bore due to the current lockdown situation.
I hope that all of you are also having fun with the dating.com community.

Thumbnail of user maryl209
Netherlands
2 reviews
2 helpful votes
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March 5th, 2016

Guys that get dumped... and ladies that dump them. The difference is a real man can handle it and Yoo C, some guys can't)) I think all guys should be made to agree before the join that if they get dumped to go cry to mom and grow up. But instead no, they cry like babies here... I think it is funny ready what these scammers post. Get over it and find a tranny from Thailand if you don't know how to treat a lady. Cheapskate!

Thumbnail of user diegor35
Sweden
1 review
0 helpful votes
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June 15th, 2018

The app is very easy to use. I was a Member for 1 yr and had plenty of inquiries throughout. I paused my account numerous times and had even cancelled but restarted my subscription. Each time was very easy and seamless. I FOUND SOMEONE!

Thumbnail of user bevr18
Bev R.
Philippines
1 review
19 helpful votes
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November 11th, 2017

How I tested it? I sent these men my email and contact #. Guess what happened? they have all the same response either sad emoticons or ignored it and no single message goes to my email. Lol
Also most of the men have the same messages saying "Hello! Hello!! How are you?" Take note with the same punctuation mark! Hahaha..

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello, Bev! Thank you for writing the review. I would like to mention that you did not receive proper reaction to your messages because the contact information exchange is limited in the chat.Our users can exchange contacts by contacting customer support.

Thumbnail of user vicentes12
Mexico
1 review
12 helpful votes
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June 27th, 2018

Be careful. I have been using this site for a few years and I have found plenty of fake profiles. I have received emails from girls who have boyfriends. I know this because I found them on facebook. I let them know about this and didnt reply. The worst thing is that the same ladies contacted me again through other partner sites like Amolatina.com like nothing happened. Very weird. I am sure they were not the ones sending the messages.
This site is tries to make you spend money and I have the feeling they even hire ladies to deceive men and make us spend money.
Very bad and dishonest site.

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello Vicente!
We review all complaints that we receive as we do not want to hurt the reputation of the website which is why we take such matters very seriously. If you have suspicions regarding any member please send a letter to our support team and they will proceed with the verification process.

Thumbnail of user sallyt211
GB
1 review
3 helpful votes
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February 20th, 2022

I had been speaking to a 'popular' member for over a year and recently accidently found out his photos were fake - not of him at all! I was gutted to have been deceived, When I cancelled my membership I was asked why and I told them, sent them links to the real persons instagram and the fake members profile and he is still there. Some of my friends are still getting the auto emails saying he is interested in them. So Dating.com and Datemy age are still actively encouraging paying members to message (at huge cost) a popular member whith a fake profile!

Tip for consumers:
Be very careful and cautious around popular members. It costs a lot of money and I have come across several with fake photos. I don't want anyone else to get hurt emotionally as we invest so much in relationships trusting these people are real as Dating.com charge a lot to use their site so that it is managed. Such a disappointment

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Sally.
We are so sorry to hear about such an experience. Please reach out to us, so we would review your case once again, as we take such cases very seriously - your safety is our priority here. No one is allowed to misuse the website. Once you contact us, we would also let you know about cheaper ways of using the website!

Thumbnail of user palesan
South Africa
1 review
9 helpful votes
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July 8th, 2019

They put fake profiles, they all claim to be lawyers, doctors etc, but content of English they speak it's horrible, each time u want to chat, the site asked for rediculous amount of money be fore u can open a mail or before u can send a mail or message, like R169 per email

Thumbnail of user darias16
Daria S. – Dating.com Rep

Dear Palesa,
We fight hard against fake profiles and scammers. Please send us links to profiles you experienced issues with to support@dating.com and we’ll personally check the profiles for you. We will be happy to address your concerns regarding our site's prices and policies.
Kind regards,
Daria.

Thumbnail of user paulr1525
GB
1 review
1 helpful vote
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May 25th, 2021

I only joined for one month and paid for one top up up credits for £15.99, but they have charged me for this a total of 4 times. I have tried to contact customer services with no success. I have serious doubts that The majority of women on their site are not real as they amazingly youthful for women in their late 50s and 60s. I was inundated with emails fro women on their site who were not within the age group that I specified. In addition I was bombarded with up to 150 a day emails from a sister company Date My Age to which I had not subscribed. It took several attempts to unsubscribe from this site before the emails eventually stopped. Use this site at your peril it is not what it seems.

Tip for consumers:
Don’t use this site it is not what it seems

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Paul,

Thank you for your feedback.

I am sorry to hear about such an experience. Please contact us at support@dating.com, so we would be able to check the payments, age preferences, and a number of incoming messages.

Thumbnail of user neried
Philippines
1 review
6 helpful votes
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September 10th, 2020

This site are a lot of bot and scam, one of friend who is model. His picture is using them a profile, and i asked my friend if he was signed to this site he told me no, it was Fake! How come they are claiming they are expensive because of anti scam proctection? And they are cheating you on you credit when you reply 1 word they will charge you for 2 credits so site is scam beware! For sure will erase my review because most of the members are bot

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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