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Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
View ratings trends
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

See positive reviews
Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

See critical reviews

Reviews (1,188)

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customer service (59)
Thumbnail of user lilyb171
Australia
1 review
1 helpful vote
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January 8th, 2023
Verified purchase

All the positive review here are fake 100%.
You are ripped off at every chance. You cant open any email unless you keep paying. You recieve tons of fake messages from the wesite itself. Which is outragious. You cant believe any other legit interest after that... What a shamless cheap scam.

Tip for consumers:
Stay away. Waste of money

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Lily, Thank you for taking time for sharing your concerns.

Please accept my sincerest apologies for the experience you have had whilst using our communication platform.
We do our utmost to ensure you are fully protected on our website however, we understand that there may be a small minority of our members that are here for the wrong reasons however, we strive to keep this number as low as possible and also, minimize the risk for our clients to these members by offering a full refund of credits through our anti-scam policy (considering the fact that they are verified members and have a badge on their profile).
In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.
*Id's of members
*Screenshots
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.
This ensures that the complaint can be processed in one email and does not prolong the process for you by asking for more information.
I will await your response at support@dating.com

Thumbnail of user katd30
Philippines
1 review
10 helpful votes
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May 10th, 2018

Beware of this site! They will continuously charge your credit card without you knowing. I was charged 2 times for 15.99 which I didnt approve of! I had to block my credit card! Facebook should remove their ads for this is a total motherf*ckin scam!

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello Mee!
Sorry to hear about your payment issue. Please contact our support team at support@dating.com and our managers will review your profile and refund if the charge was erroneous.

Thumbnail of user kellye593
Portugal
3 reviews
6 helpful votes
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May 26th, 2023

This site, along with it's affiliated sites, are a true SCAM! You must purchase "credits" in order to read/respond to chat + emails which will cost you a lot of money just to find out entire profile you were communicating with is FAKE! I found NUMEROUS profiles REPORTED as "fake" directly on a website plus directly REPORTED all the fake profiles directly to Dating.com with links. Their response? They did NOTHING! Be careful if you join! You will be paying for untrustworthy site, profiles and a complete business which needs to be completely shut down. What a disgrace this company and its affiliates actually exist and continue fraud, every minute of every day.

Tip for consumers:
With OVER 10 fake profiles I directly reported to Dating.com, NO INVESTIGATION occurred. Be EXTREMELY CAUTIOUS! You MUST pay $ to simply read a message…therefore you will be drained of $ for FAKE PROFILES.

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Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Kelly,

Hi! We have the Anti-scam Policy in use. We fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profiles again for you.

Thumbnail of user geme1
Bhutan
1 review
139 helpful votes
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September 30th, 2020

Not only is the profiles false and created to scam you but false advertises as having unlimited messaging for premium subscription. Complete lie don't bother. The support team never responds

Thumbnail of user rdk.esvakster
Mexico
3 reviews
8 helpful votes
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June 3rd, 2023

As many people know, this website just works like a Slotmachine, I'm very dissapoiinted becasue
You can only be in touch by paying money, comparet to others places it's too expensive!
The verified profiles are totally fake, profiles that are not verified are real people.
Why should you buy a present to exchange information? That´s not logical!

Don´t waste your money here and their other partners.

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear KC,
Hi! Our prices may seem a bit high, but the money asked for the service goes for its improvement. Check what you get for it: anti-scam protection, constant updates with new exciting features. You can look at it from this side: you are paying for a great experience and emotions and we are doing our best to provide that experience to you.

Thumbnail of user tigera2
Texas
1 review
1 helpful vote
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June 22nd, 2020

I have been a member of the Zoosk dating site for some six months. Today (20 June 2020) I attempted to log into my account only to find that I could no longer access my account. Mind you that I had subscribed to this site. I call the customer service number to complain that my account has been hacked but only to find out that Zoosk had discounted my account. The individual that I was speaking to was from a foreign country because I couldn't understand her English. Which by the way, makes the customer service interaction even more frustrating. I asked her why my account was disabled. She gave me an explanation that I couldn't understand a word that she stated. I wouldn't advise anyone to subscribe to this dating site. With all the scammers on the site Zoosk disabled my account without any explanation. Buyer be aware.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi Tiger,

Let me kindly inform you that we are not Zoosk and we don't have any connections with that company. Right now you are writing to Dating.com :). If you have any questions about our site (Dating.com) please tell us and we will be happy to answer. Consider trying our site out, I'm sure you will have a lot of fun.

Thumbnail of user elifh
Germany
1 review
31 helpful votes
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May 6th, 2021

Unfortunately i wasted some money before i realised i was corresponding to a scammer, fraud. STERLING T, 41. He is a popular member. Nearly 24/7 online. Always insisting only to chat or send e-mails on this dating platform.He is chatting two different woman at the same time. Maybe more! I have attached the correspondences. He hasn't recognised me and talking to me thinking i was a different woman. Never accepted to talk on social media. No where else is possible even if it is free! I talked to him from a new user account and the compliments were fix. Same sentences but different advertising of himself. Playing with people's feelings. For money? Is he working there as a chat provider or for what reason he is forcing women to subscribe and buy more and more credit... I ALREADY wrote a lot of complaint e-mails about it but his profile is still available on dating.com but my account is deleted right away. So disappointed. When i wanted to face him, started to talk about God and said i was scammer for testing him. He hasn't even felt ashamed. Please be very careful. ANTONY 40, PARIS is fake too. Be careful precious women...

Tip for consumers:
Please be very careful with popular members. There are so many fakes.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Elif,

Thank you for your feedback.

I'm sorry to hear that. Perhaps, there was a little misunderstanding between you and him?

Being online is quite a common thing in 2020-2021, especially during lockdowns around the world. You can talk to him or find someone more old-fashioned, who likes offline much more.

Sometimes men can use the same words and compliments communicating with different women. Some women do the same. Is this bad? I doubt that.

Yes, members can communicate with different people here, just like in real life - we never frame ourselves in communication with the only human.

However, if something makes you uncomfortable, the best way of resolution - is a conversation! Have you tried discussing that with him? Discussing, not pressing, or attacking. Maybe he could have explained himself and both of you could find some solution for you.

Please let me mention communication with different people is not a scam. Any of us communicate with different people each day just because it's human nature. We can't live without society, without communication and communication gives us a feeling of being in society.

Thumbnail of user anastasiae9
Egypt
1 review
5 helpful votes
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June 29th, 2020

I joined Dating.com 2 weeks ago, first I just was reading introduction e-mails from members, I agree with the majority reviews in here, that so many profiles are fake. When I decided to upgrade by membership, it was by 19.90$ for 150 credits, when I filled it for Datemy Age up with PalPay, its didnt go through and 1 second later gave me the option of 49.90$, I thought I pushed something wrong, so the chance of getting this offer with 19.90$. I bought the membership with 49.90, answered 8 chats and read about 5 answers, an hour later in was written that my credit is gone, for 8 short messages and reading 5 answers 50$!
Today I decided to get the offer of 19.90 $ for Eurodate, same think happened, its didnt go through and the second later it was an offer of 49.90$. I contacted live chat, they dont help at all. I want to unscribe from this cheating site

Thumbnail of user kristinas330
Bulgaria
1 review
3 helpful votes
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February 18th, 2022

Women, regular women using dating.com – be very careful and check the men you chat with. There are several fake profiles.
If he denies to make a video call with you, needs days to make a photo or video for you, rejects any other way of communication and insists to contact you only on that site – this should be a big alarm for you. This profiles bellow are fake. I don't know if and if yes - how the real persons are involved, but you should know that you are not talking with the men on the pictures. Some examples:
Lars, 46 from Oslo on Dating is Ukrainian actor and model Rey Eremey.
Oscar, 46 from Los Angeles is Russian model and actor Dmitry Koshelev.
Dean, 49 from Berlin is Russian model Dimentij Romashov.
And my advice: When you chat with a "Popular member" copy his picture and check it with Google images or review sites with Russian, Ukrainian, other country or global models. You will find many surprises.

Tip for consumers:
Dating.com is a scam website with fake profiles.

Service
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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Kristina.
We agree, not 100% of our members are real. However, we do our best to fight them. So we would appreciate it if you contact us with the details about these members, so we could check.

Thumbnail of user kennyr115
GB
2 reviews
0 helpful votes
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August 23rd, 2022

This site keeps taking my money with out giving me any credits. I paid £15.99 twice on the 21st of july and never recieved credits but according to them ive used them i never chatted to any ladys after i paid. Trying to explain to them is like talking to a brickwall

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi there Kenny! Thank you for your review! We're truly sorry to hear about the inconvenience! Looking into your account, we can see that after purchasing the 20-credit package twice on the 21st of July, you had indeed used up the credits on the email service, and later on the Let's Mingle service and Video chat. Please feel free to reach out to us anytime at support@dating.com and we'd be happy to provide your recent credit expenditure and a price list of our services for your reference anytime! We look forward to your message and hope you can give us a chance to create a better experience for you!

Thumbnail of user malisab8
LA
1 review
6 helpful votes
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October 26th, 2020

I have communicated with a member on dating.com since a moment, wanted to have video chat with him but he doesn't have access to video chat, I told him to solve this problem he said he will try latter, I told him to show himselfe in live but he said he doesn't know how to do, I asked him if he has Skype or other applications to chat for free but he said he just has this app to chat hahaha, a big liar! Nobody doesn't have it on mobile and another problem is when he sends me letters everytime he must starts with my name but one time he forgot and I saw that he typed "username" instead of my name, what does it mean? Did he prepare his letters before and try to send to many users with the same letters but he just changes the names of users in the beginning? You can see the prove on my attached image. Does he work for this website to make people spend more and more money to communicate with him? Too much of doubts about him, I will stop and ask for money refund from dating.com.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Malisa,

Thank you for your feedback.

I am sorry to hear about such an experience - please contact us at support@daring.com, we would be happy to guide you on your way to getting closer to this or any other member.

Thumbnail of user anatasias
RU
1 review
12 helpful votes
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October 30th, 2017

Yes. Its awfull site! Dating.com offer me to pay 2.99 dollars for the possibility to answer the messages from men during month and when I agree it takes from my card 15.99 dollars in 5 minets and 15.99 dollars in 5 minets again! And I can not to delete my profile there and stop it. I just close and seek for the answer what to do. And now I will go to take all money from my card and change that!

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello, Anatasia! The additional charges could happen if you used the service not included in the subscription. Please tell us have you contacted customer service for clarification? Our managers will be glad to assist you.

Thumbnail of user ngairefayd1
Australia
1 review
3 helpful votes
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June 8th, 2022

My profile was supposed to be deleted a months ago and its still up because they want people responding - money for them. This site is not user friendly nor is it customer friendly - it is the WORST EXPERIENCE I HAVE EVER HAD. They do not respond to messages - they are BULLIES. A complete rip off. Using my profile even though I have deleted it over and over trying to get it taken down. As a favourite I get many emails and messages and this is why they have kept it up for their gain. The men are left hanging because I cannot reply. My ID number is *******142. Worst site ever

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Ngaire Fay Drage,
I'm extremely sorry that you had such an unpleasant experience with us. I can see that you reached out to us using an online chat service and requested to cancel your membership, which we successfully did at the same time as your request. I'm so sorry if there was a misunderstanding and you meant to delete your account completely and not just cancel a membership auto-renewal. We do respect the decision of our members to put their accounts on hold or delete them completely, and we act on their requests accordingly. I can see that your account is no longer active, but if you decide to come back, you are more than welcome.

Thumbnail of user ericr1545
Canada
1 review
1 helpful vote
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March 23rd, 2023

I joined 2 mins ago, i have had a dosen invites to join a video chat and half that many messages. The messages are paragraphs long and i didn't even have a bio at the time. They all referred to my bio. Scetches me out.

Tip for consumers:
Be very careful. Put up zero information until after the bot attacks. If ever

Service
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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Eric

Thank you for your feedback. Please be informed that we are an online dating site that also gives full opportunity to members without having the photos to interact with members and get the full experience. We are sorry if you felt overwhelmed. We can always assist you if you reach us at support@dating.com.

Thumbnail of user rutht293
Philippines
1 review
9 helpful votes
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February 20th, 2021

I found the person on Instagram and his real name is WALTER VICCA. He is an actor and model in Brazil and not a Gynecogical Surgeon in Berlin. Infact all of the pictures used at Dating.com were just lifted on this actor's IG account. His son's name is Jonathan and not Walter, Jr. For all the misrepresentations made by this company and its partner handling the curated subject, I think all those who have been used and victimised by them are entitled to a refund. This is the only one I saw that has given a VERY ACCURATE and detailed information that this is indeed a SCAM, no less. Dating.com always boastS itself on saying that they take issues on fake profiles seriously. What now?

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tomz418
California
1 review
1 helpful vote
  • Send Message
October 14th, 2022
Verified purchase

This site is a scam on two fronts. First you pay a monthly subscription to talk to the girls but they are bots. But even after you sign up and pay you can't talk to them without purchasing more credit's. When you give them your contact information they all will reply that they want to stay here and chat. Why? Because it will cost you more money to talk to their robots.

Also, I have never seen so many girls online at two in the morning. It's pretty amazing that ever girl that I just happen to be interested in are all online at two in the morning. They are all wide awake and ready to chat. Lol

Second, I posted my contact information on my profile and those that do contact me are usually scammers period! They start talking right away about investments and cyber currency which is your first red flag. I usually ask them to send me a picture of themselves holding up two fingers or if I'm on WhatsApp I ask them to send me their current location.

I'm hoping that someone will file a class action lawsuit against them and hopefully put these scammers out of business!

Whatever you do, don't sign up for their subscription because it's a pin to cancel it.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user georgeg362
California
1 review
16 helpful votes
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June 24th, 2019

After wasting 60 dolllars on chatting with a girl that said she absolutely wanted to meet me, she stopped texting when I sent my regular email, go figure there after I left the pay per text and she wasnt getting her commission anymore, if it was her on other end, might be a large fat man for all I know, but they drained my paypal account quickly, I texted 14 more girls that said they saw my profile and wanted to "talk" but when I sent my regular email, suddenly NO REPLY across the board, not a single response, go figure, absolute total scam site, BTW im middle aged, considered handsome by most girls and have a pic on my profile working on my Ferrari. So I don't want to hear excuses. Lol. Fool me once shame on me. Don't waste youyr money.

Thumbnail of user darias16
Daria S. – Dating.com Rep

Dear George,
Could you please provide us with your ID number or email registered? We will be happy to address your concerns once you contact us at support@dating.com
Kind regards,
Daria.

Thumbnail of user gior4
Costa Rica
1 review
2 helpful votes
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May 27th, 2022

Full of fake profiles ((popular member) as models that keep sending msg ( even if you dint reply) like desperate ajajajjaja asking you stupid things, and showing you as they were interested in you, promising life and love, but just to make you pay credits for reading or writing them. It is the way to convince you they are real, so you keep paying and buying credits just to have a chat ajajajjajj. If you try to bring them out of the app, giving them your phone number, they keep talking as nothing, asking you to stay in the chat of dating!. Ajajajjajaja which man doesnt take your private phone.

They are scummer!

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Gio,
Thank you for taking the time to write us a review. If you see profiles that provide you with fake information, you simply need to provide us with the links to the profiles of those members and explain why you think the profiles are fake. We do not want to see any profiles providing fake information on our website, and we would be happy to take measures against them. More information about our policies is available at: https://www.dating.com/people/# dating-securely
For security reasons, it is not allowed to exchange personal contact information in letters or chats. For this process, we have a wonderful service called Choose Presents. Alternatively, you can exchange contacts via video chat. You can check these services on the profile of the person with whom you wish to share contact information and choose what's available or not.

Thumbnail of user ck637
Australia
1 review
3 helpful votes
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February 19th, 2024

Biggest scam dating app full of fake profiles. Waste of money. They claim to verify their members but didn't verify me…

Tip for consumers:
If I can give it minus zero star I would

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello and thank you for your feedback. All our members are protected by the anti-scam policy and we work the best we can in making the platform a safe community for every member. We make it appoint to verify members upon registration. However, we wouldn't deny the fact that there may be possibilities that unacceptable situation may occur, Hence, If we see that someone is misusing the platform we will make sure to take strict measures against such members and reimburse the credits you’ve spent on them provided that such member has confirmed account. Please report any suspicious account or activity at support@dating.com along with relevant details the proves the claim.

Thumbnail of user sinas19
Switzerland
1 review
9 helpful votes
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July 29th, 2022

I spent over a year on this site and met many guys. I didn't took this site very seriously and I'm very glad I didn't. 99% of the guys I was texting with a bit were fakes and liars. Like everyone should I did a google picture search and found most of it (for the rest there other search engines). If you compare what it's written on their dating.com profile and what they write on IG it never matches. There are to many to count.
Thats why I will post only the picture of the worst case I had the pleasure to met with. Yep he is searching for his true Love but founds her on IG already. Also he made a lot of Copy Past mistakes like sending me the number of other members or the "Chat Up" text he sent to others during our active chatting. But he was not the only one doing that. If a guy from Latin America hits on you, ignore it. The videos? Well on one site he offered custom made videos so why not for dating.com as well? And he lets you wait or them a day or so... strange no? Many guys make have false ages. If you're looking for a guy in their forties you wont be interested in guys in their early thirties.

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Sina! Thank you for your review! We're terribly sorry to hear about your situation! Please rest assured that we do not tolerate any misidentification or misrepresentation on our platform. We constantly check and verify profiles on the app for your safety! Should we come across any member who is breaching our policies we will remove their profile immediately from our platform. We implement a very strict Anti-scam policy which protects our members from any such behaviour and restores credits lost in communication with such members. Concerning the profiles you are referring to, may we kindly ask you to report these to us at support@dating.com, as we would like to check these further asap and take appropriate measures! We hope to hear from you soon!

Thumbnail of user anaa205
Portugal
1 review
4 helpful votes
  • Send Message
June 10th, 2020

Hi I m Ana.
Yestarday I was deceived and stolen!
I had to pay three times 18x3 in one afternoon to chat!
I realized after sending my whatsapp to the people who said were very interested in talking there was no longer more contats! The men and photos are fake profiles. Fake messages! This is a WEBcrime!

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi Ana!
Thank you for your comment.
Let me kindly inform you that it isn't actually possible to send your personal contact information in regular chat or email for security reasons. If you want to exchange contact details, you can use Video Chat or Flowers and Presents services.
Also, we fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profiles again for you.

Thumbnail of user tshidiw
South Africa
1 review
5 helpful votes
  • Send Message
November 21st, 2021
Verified purchase

Firstly I can't delete my profile and the members are fake plus the customer support center is useless they just ignore your issues, and I need to be refunded because what a scam this app is.

Service
Value
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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Tshidi.
Could you please tell us why did you decide to do so? Why do you believe so about the members here?
For future reference, we do have the actual verification processes that members have to pass through in order to register, as well as after the registration on our website. These processes are constantly maintained and continued in order to provide the most verified communication platform for our members. Please contact us at support@dating.com, so we could help you manage your account.

Thumbnail of user philipsandie1.2
Switzerland
2 reviews
3 helpful votes
  • Send Message
October 7th, 2023

IT'S A DAY LIGHT ROBBERY.SCAM.
MOST PROFILES ARE NOT REAL BUT AI. YOU GET LOADS OF CHAT AND EMAILS THAT SOUND DUMB WHICH YOU HAVE TO PAY FOR FOR RECEIVING AND TO RESPOND. IN MY OPINION, IT'S THE WORST DATING APP EVER. DON'T WORST YOU TIME AND MONEY. I REQUEST TO HAVE MY ACCOUNT DELETED BUT THEY HAVEN'T DONE SO. BEWARE!

Tip for consumers:
SCAM... SCAM... SCAM.... ARTIFICIAL INTELLIGENCE AT PLAY. NO REAL PROFILES. SCAM... SCAM... SCAM...SCAM

Value
Quality
Thumbnail of user achrafe1
Morocco
3 reviews
21 helpful votes
  • Send Message
May 7th, 2017

You will coneect with workers in website not real peorson i bustted more than 10 profile they are in my home country when i talk to them with non english they understand noting! They ask you to keep paying for every single message! Guess what i will suite this website

Tip for consumers:
scam all review here are totoaly fake

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Quality
Thumbnail of user dannya38
Thailand
1 review
15 helpful votes
  • Send Message
December 9th, 2017

I sign in rhis site and i try ti chat people.
Furst i got too many letters from the people then I chat with them all their words are so sweet after 3 or 4 letters they asked me to buy cerdit i bought credit but not too much and they asked to me buy credit again and again
This site is automatically system
Don't waste your money

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hi Danny! Thank you for the review! Dating.com is a premium service with users' verification and 24/7 customer support. This makes it a paid site so we could provide our users with the best service.

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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