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Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
View ratings trends
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

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Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

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Reviews (1,188)

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customer service (59)
Thumbnail of user rr515
Canada
1 review
1 helpful vote
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January 8th, 2023

All these long distance guys with kids honestly not 1 of the hundred guys 1 talked to fit what I wanted! Some guys were scammers, some asked philosophical questions, this website is bs!

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Member, thank you for sharing your concerns. Try to broaden your search area (not a city, but a state, etc.). Dating.com is an internationally orientated website, that's why there are a lot of members from abroad. We fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues and we’ll personally check the profiles again for you. Have you tried Search to search for someone from your area? T With more questions, please contact us at support@dating.com.

Thumbnail of user mandam8
Nepal
2 reviews
1 helpful vote
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August 29th, 2019

Internet dating is the fastest, most efficient way to gather a pool of qualified candidates. It could take you a lifetime to do the investigation that the computer comes up with in seconds.

Thumbnail of user leannec77
Australia
1 review
12 helpful votes
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June 11th, 2021

This site just wants your money. I think most of the profiles on there are fake. The guys look like models. I received a message from the owner of BMW apparently, yeah right.

Tip for consumers:
Save your money

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Leanne,

Thank you for your feedback.

I am so sorry for such an experience. Could you please share all the details with us? We would be glad to help as your experience is our top priority.

Thumbnail of user chinnyo
Nigeria
1 review
4 helpful votes
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September 8th, 2020

Very few real people and bleedingly expensive. You can spend up to $60 a day trying to keep up. Total waste of ones hard earned resources. I will call it a rip off

Thumbnail of user craigh209
Sweden
1 review
0 helpful votes
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July 6th, 2018

Very pleased with the service. Service matched me with some very compatable users. I have met someone really outstanding and hope not to be back on any dating services again. Wish us luck!

Thumbnail of user codyj84
Netherlands
1 review
1 helpful vote
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June 17th, 2017

Online dating is something I never thought I'd do but right now that's about the only thing I do on the Internet. I have a lot of fun jazzing up my profile and browsing through other profiles.

Thumbnail of user mariab1886
Wisconsin
0 reviews
2 helpful votes
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June 29th, 2022

Lionel Brecx is a financial advisor at ING and owns an application called Fhetch. Very prejudiced man who left a black woman to die with a child. Look at these sick messages.

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Maria,
Thank you for taking the time to share this photo of our personal conversation from WhatsApp. We cannot see that these screenshots are even related to our website at all. If all of the attached screenshots have something to do with our website, please send an email to Support@dating.com with any additional information.We would really appreciate it if you managed to clarify it so we could take all the required actions.

Thumbnail of user eliasd10
Nevada
4 reviews
13 helpful votes
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December 1st, 2016

I used dating.com a while back ago and I must admit the ladies look real, which is a great plus! But I moved to another site because I didn't really like the design of this one.

Value
Quality
Thumbnail of user jackc147
New Zealand
2 reviews
19 helpful votes
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August 28th, 2017

I spent $26usd buying credits to type chat with 3 women all from Ukraine who could not understand why they would want to email me and meet me on Skype if they and I were interested in getting to know each other. One asked me to fly to her! So $26usd got me nothing but a waste of my time.
DO NOT BOTHER WITH THIS SITE!

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hi, Jack! I think most people will agree that for a lady it is not easy to decide to fly outside her country for a meeting.It is just a natural precaution. We are sorry that you did not come to an agreement with your chat mates but are sure that you will find your match if you search more :)

Thumbnail of user cameronb52
Germany
1 review
0 helpful votes
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August 6th, 2017

I love the fact that after typing in some initial info, you sit back and have people brought to you. It takes the work out of it, which would be the whole point of online dating!

Thumbnail of user brulechocolate
Romania
1 review
3 helpful votes
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September 23rd, 2023
Verified purchase

Dating is $#*!, there are others who use pictures of models or porn actresses, I know because I found them all on the internet, or there are also bad ones who have pictures sold on the site, they fool you with love, all just to keep you and you spend money, everything is a scam,in the picture is the woman i chat and is a model in brazil when I told here I found her on the internet he said it wasn't her and if
If you pay attention to your credit, you will see that it always they take more, that's what happened to me after I saw an picture send by here

Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello and thank you for your feedback. According to the policies of our app it is strictly forbidden for anybody else to write on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform. If we find any violation of these rules we will ban the member and refund you the credits.

Thumbnail of user yaldas1
Canada
1 review
3 helpful votes
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July 27th, 2020

Dont ever Subscribe with them as they are absolute rubbers. They Charged me 60 dollars for 12 words to two person only, They deleted those messages too. As they contained my Number.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi Yalda,

Thank you for your review.
I'm sorry to hear that you experienced some issues so let me address them for you.
First of all let me kindly explain that the monthly subscription doesn't include unlimited access to services, it provides you with 10 free Online Chats for 3 minutes each, introduction messages and an ability to purchase credits. If you wish to have longer chats or use other services, then some additional credits need to be purchased.
In regards to your email: it is actually forbidden to exchange personal contact details in regular chats or emails for security reasons, it is written in our Terms and Conditions. But you are more than welcome to use Video Chat or FLowers and Presents services to exchange such information.
20 credits in the iOs app cost 22,99 USD. And here are our prices in credits for services:

Basic Chat costs 1 сredit per minute;
One-Way Video Chat costs 4 credits per minute;
Two-Way Video Chat costs 6 credits per minute;
Offline Message sending costs 1 credit per message (160 symbol limit);
Mobile App Message sending costs 1 credit per message (160 symbol limit);
Email costs 10 credits each;
Sending/viewing photos or videos costs 15 credits each;
Sending stickers costs 5 credits each;
Sending animated smilies costs 1 credits each;
Sending gifts in Live Video costs from 5 to 1000 credits each;
Sending personal message in Live Video costs 1 credits each;
Viewing video in profile costs 10 credits each;
Let’s Mingle costs 5 credits per use.

If you wish to save money, I would reccomend you to purchase larger packages of credits on the desktop version of our site: www.dating.com
I hope I was able to clarify this matter for you, if you need any assistance you can always contact our support: support@dating.com

Thumbnail of user chadwickb10
Sweden
1 review
0 helpful votes
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November 19th, 2018

I was pleasantly surprised to find someone so quickly. The site is easy to navigate. I only wish, for others, that there would be a place to put in parameters for distance.

Thumbnail of user eliasa22
Sweden
1 review
0 helpful votes
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February 22nd, 2018

I like this site. It is modern, offers many services for its customers, has plenty of bright girls. I have met the girl on this site with I am currently dating here.

Thumbnail of user makenam4
TZ
1 review
0 helpful votes
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December 29th, 2022

My husband and I decided to try online dating. We both had the same profile, and we found each other on a dating site. We've been dating for about 6 months now,

Tip for consumers:
Use the site and you will thank me later

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Makena, We are happy to hear about your success! Wish you the happiness!

Thumbnail of user adama211
Sweden
1 review
0 helpful votes
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October 24th, 2018

Had been on a couple of dating websites and all the dates were good. I made a profile on Dating.com and after a several months almost gave up then I found my soul mate. Thank you so much Dating.com!

Thumbnail of user barbarar353
Brazil
2 reviews
24 helpful votes
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October 17th, 2018

I had the worst experience in this website. For starters, it's very expensive to use the services, so you think, great, there might be a good selection of serious people! First you can't know how you spent the credits, there's no control of it. Second every guy I talked to and got a very deep connection (in my view) didn't want to turn the camera on, or exchange numbers for a real date. They said they wanted to talk there in the site, didn't want to use the phone or didn't have a camera... any excuse. All the profiles are very similar, with similar descriptions, everyone says they want to find their love life and get married. I got cheated to buy credits to keep talking to my dream guy for 3 months, I lost $5,000 and got nowhere, because all of the guys gave excuses not to get out of the site. The site charged me twice on one purchase and I had to cancel my card; besides I had unsubscribed from membership with paypal, and charged me even after I canceled the permission to charge on my paypal account. They are heartless business exploring people's needs to connect to other people and find love. Don't fall for that! I'd love to have been given these advices before I signed up.

Tip for consumers:
Fake profiles, con artists, don't waste your money and time there!

Service
Value
Quality
Thumbnail of user mariam247
Maria M. – Dating.com Rep

Hi Barbara! Thank you for sharing your experience. A lot of users follow our recommendation to communicate on the site to be protected by the anti-scam policy we have. The policy is aimed at refunding user in case the member they are chatting with appears to be not genuine. The site has video chat and photo swaps functions that help our users to see each other.

Thumbnail of user leicesterc
Bahamas
1 review
1 helpful vote
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November 10th, 2020

My only problem with this site is I think its extreemly wrong to prevent people from texting. You have to pay to tex or else the add keeps popping up on the screen preventing the texts.

Thumbnail of user rorym25
Sweden
1 review
0 helpful votes
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January 8th, 2018

I am not habitual user of dating website but one of my friend has recommend that to signup. After the signup process, it is found that their services are really amazing.

Thumbnail of user gomezedward151
Philippines
1 review
1 helpful vote
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October 31st, 2023

However this site is money scam when I asked a girl they totally reply different $#*!ing scam this girl are scammer they also have pre recorded stream in livebeam

Tip for consumers:
Be careful

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi! We have the Anti-scam Policy in use. We fight hard against fake profiles and scammers. If you think that a profile isn't real, please send a direct link to our customer success team support@dating.com. We appreciate your help.

Thumbnail of user dp429
South Carolina
1 review
2 helpful votes
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June 26th, 2021

I paid for membership and was prompted to purchase "tokens" to continue to communicate with someone. The other party didn't have to do this! I think they are scamming people in the US. Caveat emptor!

Tip for consumers:
Don’t!

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello there!

Thank you for your feedback.

Let me reassure you only 2% of our members are free members, the rest (98%) are paying members just like you. Please contact us at support@dating.com to receive further guidance.

Thumbnail of user carloniao
Texas
1 review
2 helpful votes
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October 25th, 2022

This dating.com its a BIG SCAMM EVER! PLEASE STAY WAY FROM THIS CRAP. ITS FAKE AND YOU WILL NEVER MEET NOT ONE HERE. THEY JUST WANT YOUR MONEY, I LOST A LOT MONEY IN THIS APP. THOUSANDS OF DOLLARS IN A MAN THAT IS A SCAMMER AND THE COMPANY WORK WITH THEM 100% SURE, VERY SAD THAT THEY ARE PLAYING WITH PEOPLE EMOTIONS, MONEY AND TIME.

Tip for consumers:
Do not use this app unless you want to be scamm.

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Carlonia

Thank you for your feedback. I am sorry to hear you felt this way.

Dating websites are a lovely platform for scammers, we do our utmost to ensure you are fully protected on our website however, we are not naive, and we understand that there may be a small minority of our members that are here for the wrong reasons, however, we do our utmost to keep this number as low as possible and also, minimize the risk for our clients to these members by offering a full refund of credits through our anti-scam policy.

In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.

*Id's of members
*Screenshots
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

We are looking forward to your email at: support@dating.com.

Thumbnail of user heathm20
Sweden
1 review
1 helpful vote
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April 10th, 2018

Really put yourself out there and don't forget to fill out the area of what you are looking for in a person. Everyone here is looking for someone special. You could be it. Be honest

Thumbnail of user rodm66
California
1 review
0 helpful votes
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March 17th, 2018

Dating.com is very good online dating site especially when you are not the type of person to go to bars etc. I really like the person I met on this site we have amazing chemistry.

Thumbnail of user sumitd7
India
2 reviews
1 helpful vote
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September 13th, 2019

I have gone through so many dating website but all are fake & scam, but in here i got some real profile... i have done 2 conversation with two girls. Great i like a lot

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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