• Dating.com

Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

Reviews (1,188)

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customer service (59)
Thumbnail of user selinaa14
Bangladesh
1 review
1 helpful vote
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December 1st, 2020

Life is unsure then I have misplaced then deep friends or family contributors between Corona Virus Attack. Even I bear misplaced my female friend as like well. Her demise was once unbearable tragic event for me because we cherished every lousy so lots and we bear in no way idea of any form concerning certain separation.
I went to depression then dating.com friends helped me according to regain my strength. Thanks a fascicle Natasha, Maria yet Carla because you love yet gratefulness a tussock admin for offering such a widespread service.

Thumbnail of user valentinah7
Liberia
1 review
40 helpful votes
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February 4th, 2019

This is my third review about dating.com. As mentioned in my second review, I decided not to buy credits anymore. However I left my profile visible and check it sometime just for fun. I told a couple of my contacts that I will close my account and gave them my Facebook, instangram and whatsupp accounts in case they wanted to continue chatting. One of them told me that he does not use social media. Strangely, the guys keep sending messages and emailing me for the last 3 weeks almost on a daily basis. Who pays that much money to a non-responsive person? Either they are "filthy" rich, what I don't believe, or paid to "lure" the victims. I am having some "fun" after I was cheated...

Thumbnail of user lydiez2
Zimbabwe
1 review
1 helpful vote
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March 27th, 2023

Dear Support,

I recently upgraded my dating.com app and in just under an hour, I nol-onger have credits?. I feel robbed because firstly I do not know how this application works and I am still working my way around it, may you kindly come to my aid with the way forward as I was beginning to like this application but I feel it's unfair that all my credits have depleted and now I should pay more in less than a day, when It clearly stated that It would it is 19$ / month. Could you also send me the manual or how it works or at least have them on your website for new users to understand what they are getting themselves into.

Kind regards,
Unhappy customer.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Lydie, We believe your issue has to do with the fact that you have run out of credits.Once they end, you should top up your profile to continue your communication. Please email us at support@dating.com and we will gladly provide you the credit expenditure history plus provide you the tips on how to make your credits last.

Thumbnail of user stevek622
Pennsylvania
3 reviews
2 helpful votes
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June 12th, 2020

I've corresponded with a few of the ladies but they lost me when they started with the insistent requests for these symbolic stickers, one or two of which are expensive to the tune of 1000 +/- credits, which are the ones the ladies clamor for. I haven't this is the site for a little while now, and my account is still open with a few credits left in it. I tell myself that I should go back there and at least use up the credits, but what would be the point? Until now there has been no reason to link a lady will keep me on the line until they're all gone, and then she want one of those stickers. I think this site is probably legitimate, but it is extremely expensive. If you don't have lots of money to spend on a dating site, don't visit this one.

Thumbnail of user julianx5
Argentina
1 review
0 helpful votes
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April 20th, 2021

We entire bear lost our loved ones within the COVID-19 or I misplaced joining about my buddies yet a girlfriend. My whichever live used to be fragmentary because my amour or my friends left me fit after the lethal virus. I started living a unhappy life till I acquired an idea in relation to on-line dating.
I decide on dating.com due to the fact partial friends concerning break up are the use of it. So, I manufactured my score yet paid my dues. Everything looks okay below the sake and now not I genuinely as in imitation of embezzle close share about my day on courting on line girls.

Service
Value
Quality
Thumbnail of user jessicah166
Thailand
1 review
25 helpful votes
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June 3rd, 2017

Literally minutes after I'd signed up for this website I was inundated with messages from what seemed like fake profiles of romantic men that have had enough and just want to get in to a serious relationship.
This is a scam to lure you in to pay for a membership... because once you've seen your messages you have to pay for a membership to continue any conversation

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rahulv30
India
1 review
0 helpful votes
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April 16th, 2021

The second I logged into my account, my lady friend text me instantly. She always tarries because me in conformity with be brought online. We constantly speak including each ignoble regarding video call or often we give each means a flying kiss so well.
Now, we are put one's cards on the table in accordance with associate someone among restaurant yet purchasing mall. She has stupefaction concerning shopping then usually embezzle her weekend for shopping. I assume so much I amour her yet I intention endorse her of future.
It is possible with the assist of dating.com. Thanks a bunch, dating.com.

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Value
Quality
Thumbnail of user louisf40
Netherlands
1 review
22 helpful votes
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April 14th, 2018

This site collects profiles of beautiful people from instagram, facebook and other sites, and then generates automated messages. It keeps spamming you with automated messages no matter what you do. You can get free 'private' pictures for only 10 profiles per e-mail address. All of these profiles are fake and none of them are interested in meeting you. But the pictures are nice.

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello Louis! Thank you for the review! Collecting profiles of people from social media without them knowing is a theft and Dating.com being one of the major platforms out there is not interested in such things. All photos uploaded are checked by the team to make sure they are not taken from the web. You can always video chat with your special one to make sure she/he is real :)

Thumbnail of user malachib18
Sweden
1 review
0 helpful votes
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March 27th, 2019

Dating.com is a perfect online dating site! I found that most people on here are genuine and really looking for love! The site is very easy to use and there are a variety of people on here so there's something for everyone! This is not a hookup site so the people tend to be more mature and can actually hold a conversation.

Thumbnail of user marieclauded7
Canada
1 review
3 helpful votes
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December 23rd, 2022

Too many scammers. It's easy to open your account with your picture, have it authorized, then change it to whoever profile you want. I reported the scammers all the time but they just give that same bull$#*! reply. Also, the credits, I must have spent $2,000 in 1 month and believe I didn't get all my credits. It's easy to spend these credits if you want to have an advance conversation with an interest. Many messages from hunks that you would believe to be coming from heaven and are interested in 54 woman like me lol, cmonnn. I do believe that their are profiles created just to get some conversation and credit = $ out of you.
So, beware.

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Marie-Claude
Thank you for your feedback. We are definitely sorry to hear you felt this way.
Dating websites are a lovely platform for scammers, we do our utmost to ensure you are fully protected on our website however, we are not naive, and we understand that there may be a small minority of our members that are here for the wrong reasons, however, we do our utmost to keep this number as low as possible and also, minimize the risk for our clients to these members by offering a full refund of credits through our anti-scam policy.
In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.
*Id's of members
*Screenshots
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

Please send us an email to support@dating.com and we will definitely send you the credit expenditure file if you made a payment and did not get credits, the case will be escalated to our finance team and we will update you accordingly.

Thumbnail of user martam78
Poland
1 review
0 helpful votes
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November 29th, 2020

I can't talk to anyone unless I pay. If I want to send 12 messages I have to spend my monthly salary! I assume that this app is only for millionnaires. No, thank you. And all these photos, perfect models. Scam.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Marta,

Thank you for your feedback.

Our site is not based on the free-to-use model, but for the money, you pay you get anti-scam protection, constant updates, 24/7 Support, and more. You can look at it from this side: you are paying for a great experience and emotions and we are doing our best to provide that experience to you. A good experience is a great investment of money.

Let me kindly inform you that a lot of members attend professional photo sessions before activating their profiles on our site, that's why it's not strange to see a lot of beautiful photos :)

Thumbnail of user bennyj10
France
3 reviews
1 helpful vote
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March 4th, 2017

The site was very good and I don't see why people calling it scam. Stop complaining it's a scam when you didn't try to purchase premium membership. I was there for fun and dating, and fun and dating cannot happen when we don't have enough funds - that's a given.

Thumbnail of user kkt4
Hong Kong
1 review
3 helpful votes
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March 20th, 2018

The web site has response issues i constantly have connection issuesi cant even login to my profile i keep sending email to support team seeking for help no reply at allthe day i sent the problem may fix some time on next day then i can use a while and same problem reproduce again without fix it at all very frustrated

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello! We are truly sorry for the negative experience you got with the site. We are constantly working to make the site more stable and to fix the glitches.

Thumbnail of user marcom103
Canada
1 review
0 helpful votes
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September 2nd, 2018

There is someone for everyone. She is out there I just waited for the best to get together. You will know when you meet her. We have a lot in common, we finish each others sentences. So They are out there. I have been looking for awhile. Thank you

Thumbnail of user jensonb13
Sweden
1 review
0 helpful votes
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April 19th, 2018

I was nervous at first but once I learned to trust my instincts. I met lots of interesting women. One of them is my girlfriend we are together almost 3 months. She was the only woman I sent a wink to. I guess the dating experience really is a man's world. We couldn't be happier. Thank you Dating.com

Thumbnail of user gq5
TW
1 review
19 helpful votes
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January 1st, 2019

The worst experience I have ever had.The charge is bloody high and the members seems to intentionally keep you staying there for paying as many credits as possible to chat. When I asked them to chat on other free APPs, they all rejected me and said some inconvincible excuses. The customer service is untrustworthy, too. They only respond me the first email. I wanted to clarify my doubts, they ignored me. Just save your money and don't be scammed. Keep away from this horrible dating site.

Thumbnail of user mariam247
Maria M. – Dating.com Rep

Hello! Thank you for the review, we value every opinion.
Can you please indicate your customer ID so we could find your address to our customer support to check what caused a delay in replying?
The main goal of our site is to provide our customers with great service that is worth the price paid. We will do our best to resolve any doubt you may have.

Thumbnail of user mosesm37
Sweden
1 review
0 helpful votes
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June 28th, 2018

There are so many good things about Dating.com... ease of use, so many eligible women willing to chat, talk then meet. I recommend Dating.com to anyone who might be looking for someone who is serious about a serious relationship.

Thumbnail of user ethans66
Sweden
1 review
1 helpful vote
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January 6th, 2019

Highest number of singles of any dating site and dating app. Dating.com website is also fully optimized for use on desktop, smartphone, and tablet browsers. Dating.com is the right choice for you. It's a site that takes quality seriously. The design is clean and easy to use, and a lot of attention has been paid to details.

Thumbnail of user berwickt1
Australia
1 review
1 helpful vote
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August 17th, 2023
Verified purchase

I had to send this, you will need to do the same if you try it: "Cease and Deist: legal notice. To whom it may concern.

Cease and Deist: legal notice. To whom it may concern.

Please remove my profiles from your fraudulent and fake systems immediately.

Failure to comply will result in the ongoing exposure of your fake and fraudulent linked dating systems and scams with reporting to appropriate authorities that I have already commenced to shut down the multitude of fake sites you are associated with. Plus google reviews related to two free trials that were not real or trials that I canceled within (less than) 24 hours when I realized they were not real.

Kind regards

P...l"

Tip for consumers:
A complete scam. Call the bank to reverse all the unauthorized payments off your credit card.
Send a notice of Cease and Desist. Contact and report to authorities requesting they be shut down.

Service
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Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear User, we are extremely sorry for the inconvenience. To help you with this, we would like to know your situation in detail. Kindly write to us at support@dating.com. We will help you at the earliest.

Thumbnail of user anthonyb338
RU
1 review
0 helpful votes
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August 12th, 2018

Dating.com is a user-friendly site with a lot of positive and down-to-earth people. I think it's a good place to find friends. I believe in friendship between a man and woman, so if two people don't match too good to make a couple I don't see why they can't be friends.

Thumbnail of user kevinc516
Florida
1 review
21 helpful votes
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November 13th, 2018

I did some research and found out that the women on the website or fake. There are men that have stolen women's photos and post them online pretending to be the women. The website pays for these men to flirt with other people so the website can get rich. These are fake people with stolen photos of other women. Save your money and do not ever go to dating.com. It is expensive and they will take all your money.

Thumbnail of user mariam247
Maria M. – Dating.com Rep

Hello Kevin! Thank you for the review. Dating.com does not support paid members business model. Our only aim is to connect members with their ideal matches internationally.

Thumbnail of user rodd40
Sweden
1 review
1 helpful vote
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February 7th, 2018

I trust this site. I have been using it for a while and I to me it is not a scam. Actually, one day I got suspicious so I warned the customer service they checked her out and the day after she was gone!

Thumbnail of user darnellm19
Sweden
1 review
0 helpful votes
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March 28th, 2018

Never thought it would happen to me. I lost the love of my life to cancer and i moving on was hard. I found my match on Dating.com! I am so happy and have a full and meaningful relationship now with a great girl!

Thumbnail of user jamesw3203
Nepal
1 review
0 helpful votes
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April 28th, 2021

There are many sites on dating niche. Some are free and some offer paid subscriptions. I have used almost all of them but none of them are as useful and user-friendly as dating.com. It is because of its awesome admin and affordable subscription charges.

Thumbnail of user vyp8
Viet Nam
1 review
0 helpful votes
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September 28th, 2021

If you think that dating.com is not a legit website that you can read plenty of reviews on different platforms. The site is legit and is online for so many years. I am using the site for more than a year and never faced any issue on the site. Its real profile is the main source of attraction for adults.

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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