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Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
View ratings trends
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

See positive reviews
Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

See critical reviews

Reviews (1,188)

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customer service (59)
Thumbnail of user kaths97
Australia
1 review
2 helpful votes
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September 30th, 2022

Signed up and within two hours was inundated with messages from fake profiles. Not a single real person. Seriously, who writes that crap? No self respecting woman could stomach it.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Kath,

Thank you for your feedback, and I am extremely sorry that you felt that members of the platform were not real. According to our records, I can see that you didn't get a chance to subscribe or start a conversation with anyone on the platform.

We have also checked the members who were interested in you and sent you messages, and there is absolutely nothing wrong with the way that they have approached you.

I'm happy to inform you that if you reconsider and decide to become a member of our website, we will be delighted to provide you with a one-time offer of 19.99 USD that will be available for one month.

I hope you will reconsider, and we will be delighted to have you with us.

Thumbnail of user marcelab6
Colombia
1 review
21 helpful votes
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March 7th, 2018

1. You have to pay for every sentence you write, 80, cents CRAZY!
2. most of the profiles fakes,
3. Costumer services sucks
I got a suscription 5 days it was the big nightmare!
DONT LOSE YOUR TIME AND MONEY HERE

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello Marcela! Thank you for a comment! I understand, that the prices may seem a bit high, check out what you get for it: anti-scam protection (100% credits refund if the profile is found to be not genuine), users' verification, constant updates with new exciting features. Our support team works 24/7, please send us a message here if you have any comments or complaints regarding your communication with the support team.

Thumbnail of user carls1000
Chile
1 review
6 helpful votes
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February 28th, 2023

Took me 10 minutes to realize it was a scam, it's the same old website filled with fake profiles of beautiful women that chat you up to have you spend your credits (which of course I didn't spend a single penny on them because I'm not stupid) with dumb questions that never get anywhere, nothing new there. What I'm impressed to find here is the ridiculous amount of time/money they spend to put 5 stars reviews which are obviously as hilariously fake as the site itself, and ALEX, before you waste your time commenting this review, dude, I'M NOT STUPID MMMKAY? I'M NOT BUYING, YOU ARE A BAD PERSON, GET A DECENT JOB AND STOP SCAMMING PEOPLE! Lmao
EDIT: In one of the pictures you can even see that the bot changed the language and didn't even react to my mean question LMAO

Tip for consumers:
Don't waste your time and your money, there are decent dating sites out there run by decent people, this is not one of them

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Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Carl, Thank you for your feedback. We are sorry to hear you felt this way. Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.

Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile).

Please send us an email to support@dating.com and we will be more than happy to assist you!

Thumbnail of user robertm1004
New York
16 reviews
101 helpful votes
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January 9th, 2019

Dating.com is not completely a fraudulent dating site but it is grossly manipulative. The naive women on the site (some are bots, I have proof), have obviously been told to keep chatting and emailing men who contact them to run up charges. And after a few chats they never appear online again making your contact a complete waste of time (and money). I count 30+ women who have made no attempt to reconnect with me later on.The site BLOCKS any email exchange or attempt to give contact number (even if you spell out the numbers). Each women is told (threatened?) not to go outside to any other site via Whatsapp or any other social network. I suspect many are on the payroll. I'm sure the Malta-based company will deny it. Perhaps after spending hundreds or thousands of dollars you may get lucky if you visit the country of a woman to meet. Oh and the phony ones who claim to be located in the USA are not, I have proof.The on-phone customer service folks do the best they can but you can tell they are uneasy explaining how it all works or how it rips men off. They cover the devious people who created such an exploitative application. I intend to demand a full refund for the money I spent and wasted. The time I wasted is my loss. Next I'll notify Google, Apple, Yahoo, AOL and every other search engine about this ripoff site and the ads they run on each. I hope as many men read this as possible and go elsewhere for dating sites. Oh, and this goes for sister sites like Anastasiadating and Amolatina too. RMfrom NY

Tip for consumers:
DON'T USE IT!!!!

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Thumbnail of user mariam247
Maria M. – Dating.com Rep

Hello Robert! Thank you for the review.
Dating.com is really sorry to hear that our members did not meet your expectations. We would like to assure you that the team is working every day to provide our customers with the best experience on the site. To secure our users, contact information exchange is proceded through customer support. Our users are free to move to other means of communication in case they feel the need.
We will be very glad if you give the site another chance and check out what we can offer.

Thumbnail of user ellam211
GB
1 review
2 helpful votes
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October 14th, 2022

DO NOT bother to subscribe to this website or any other similar ones where you earn points by way of credits, they entice you with a small amount, say £19.99 for instance, but withtin 30 messages tops, then the credit runs out, so in the middle of a message you know you have to purchase more. The guys are too sleek to be true but wanted to see for myself before committing fully. One's phone number and email addresses cannot be given out (they are displayed as asterisks) which means that no real connection or any possibility of meeting up is feasible. AVOID LIKE THE PLAGUE/COVID. THIS SITE NEEDS TO BE SHUT DOWN - AVOID AT ALL COST

Tip for consumers:
This site needs to be shut down as it is not possible to give out your email address or telephone number. The people in the photos are not real but scammers. Be warned

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Ella

Thank you for your feedback. We are sorry to hear about your dissatisfaction.

Our website works pay per a service model, which means since the site is free of Ads and is premium, we charge credits based on the service we provide.

If you are interested in your credit expenditure, feel free to email us at support@dating.com and we will send the file.

Due to security purposes, the exchange of personal information is possible via Videochat or by sending flowers and presents.

If you have concerns about any members, please inform us and we will start an investigation.

We are looking forward to your response.

Thumbnail of user christianel14
Costa Rica
1 review
1 helpful vote
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February 25th, 2021

Ghis site is a huge scam! With $ 22,99 you can only write a few words and again they ask to pay... They should feel ashame taking advantage of people feeling lonely, looking for a new love!

Tip for consumers:
You pay a fortune to comunicate with other members!

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Christiane,

Thank you for your feedback.

Apparently, all the purchased credits have been successfully spent. I kindly advise you to use chats instead of emails. We have also a welcoming credit package waiting to be added to your account. To receive it and more information about prices and services, please reply and let me know.

Thumbnail of user ohnetb
DO
1 review
12 helpful votes
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October 6th, 2018

I made an account to meet people and all that, you know!

Few sec after creating the account, a lot of girl started to write me! Which was dumb, because I didn't even had a profilr picture or any description on me haha but oh well I decided to follow!

Since I was suspicious about the amount of girls writing so fast i decided to add a prepaid card with 20 us instead of a credit card!
And that was the best thing i could have done, attaching screenshots of the ammount of attemps to charge my card in less than 5m

Plus fees are super expensive, really crasy if you ask me, they charge you almost 1 us = 1 credit per min of live chat done hahah that imposible to hold up! Stay away of this web! Pure scam

Thumbnail of user mariam247
Maria M. – Dating.com Rep

Hi Ohnet! Looks like you enabled auto-purchase function not be left without credits for communication. Our support team will be glad to help with any issue you may have.

Thumbnail of user davidc262
Washington
1 review
54 helpful votes
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October 21st, 2015

I was on this site for about a week. I am 51 and started getting a lot of traffic from alluring rather young women. I started seeing that with how the site is set up, this would have cost me a ton of money if I responded to even half of them. That got me suspicious and looked into such tactics because I realized that instead of me being a fish in a pond looking for other fish, I might be dealing with sharks having others pose as fish seeking to nab my wallet!
One buys credits. If you are cautious, like me, you get the starter package where a credit costs $ 0.80 each. Well, just reading an email costs 10 credits! But if you spend $400, a credit will only cost $0.40. YIKES! So, even at that rate, I would only get to READ 10 emails? That's ridiculous. And then what I see commonly reported started happening: all these beautiful, young women began not only trying to get my attention, but SENDING ME EMAILS. When I connected how that the more I respond, the more money the site would make, and the more poor I would get, that's when I opted out. I was also getting suspicious because the FAQ page is very brief and what service you were actually getting wasn't specifically defined.
At least their customer service rep was very cooperative and nice. That's why they got one star. I am not sure if such activity can happen in spite of a site, but I would find it difficult to do without someone higher up at such an organization to not be involved.

Thumbnail of user haik1
California
2 reviews
11 helpful votes
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November 12th, 2022
Verified purchase

Websites itself is a legitimate scam. I have talk with several members on the site and most of them were 90 percent fake or scammers. I have lost 800 dollars for the first one I chatted and then I suddenly stop communicating with him because I know he wants to scam me and then I search again, same with next person I chatted they were asking for the flight ticket coming back to the US so I block him. Then I search again, the third one ask for itune card. Just imagine all those men I chatted wanted to scam me. Then I dont leave the websites anymore I have to concentrate talking on the websites which is very very expensive. I have chatted with several popular members and all of them doesnt want to live the dating site, they only wan to communicate with me on that site. And I have to concentrate with one guy after 6 mos of communicating with him, it seems like he only wanted me buy a credit all the time so he can earn more money on that dating site. Most popular members on that sites were not scam but they all act like scammers because you have to pay money all the time you wanted to communicate with them. So I totally totally say that this website is house for scammers. And it was dangerous because it blends with real people, scam, and fake profiles. I hope everybody would learn from my experience.

Tip for consumers:
Know the dating site and reviews before you sign up.

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Hai K

Thank you for your feedback and review. We are sorry to hear you feel this way.

Dating websites are a lovely platform for scammers, we do our utmost to ensure you are fully protected on our website however, we are not naive, and we understand that there may be a small minority of our members that are here for the wrong reasons, however, we do our utmost to keep this number as low as possible and also, minimize the risk for our clients to these members by offering a full refund of credits through our anti-scam policy.
In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.
*Id's of members
*Screenshots
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

We take such matters very seriously and will be looking forward to receiving your response at support@dating.com.

Thumbnail of user lizab53
Philippines
1 review
14 helpful votes
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May 12th, 2020

I just left dating.com yesterday. I was so disappointed. I paid for the subscription of 9.99 dollars which I've known yesterday that it is monthly. The day after I subscribed I thought I can chat with men at the site but to my surprise. I still need to pay for credits in order to talk to men searching too. I paid 20 credits and that cost 15.99 but to my disappointment I used that for only less than 5 minutes. I told myself this dating site is only for the rich and famous. To summed it up I spent more than 400 dollars very dissatisfied. U will pay 10 credits if u open an email but first time I made an email which the website say only 10 credits I bought first 20 credits after sending my email I have no more credits anymore that means 1 long email cost you 20 credits. Oh boy, more than the meter of the crooked taxi driver. ZYou will pay every activity even just opening the pictures sent to you by men searching, u have to pay for credits I can really say it is a worst dating website, a scam website. Pls. Don't ever join this scam website which all men seems like u and want to marry u. Don't try to join you will lose a lot of money getting nothing but all disappointment. Searching men are always on line. As if they don't have jobs to do. It is like programmed and manipulated. They don't want u to mention Facebook whatsupp etc.

Tip for consumers:
Searchers please don't ever try. Will only be disappointed at dating.com

Products used:
OkCupid ,they even give the effort by giving questions to match partner/wife/husband searchers. U are really guided for u will already know if the searcher wants mono ormore than 1 relationship. The management of OkCupid has really the heart and care for searchers not only need money. And my payment for 20 credits which I only used for less than 5 minutes. The OkCupid subscription is even less than 20 credits price of dating.conbut it is even for 6 months. I just forgot to make a screenshot of the paid credits but 100 dollars credits can be used in just less than an hour

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Liza,
Unfortunately, we don't have a flat fee, every credit spent on our site is used to support all of the departments that ensure you have a safe and enjoyable time on our site while being able to build a relationship with a special someone. We will be happy to assist with your concerns regarding the billing system or members on the site, please contact us via support@dating.com.

Thumbnail of user dustins39
Utah
1 review
0 helpful votes
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July 27th, 2017

I took my time and went on many dates until I Eva and I found each other! I recommend Dating.com and give the advice for searchers to be patient. Love doesn't happen instantly.

Thumbnail of user kdd4
Belgium
1 review
2 helpful votes
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January 26th, 2021

I had been on a few dating sites and was soooo fed up with the huge amounts of fake accounts. I read the reviews for this site & thought I'd give it a go - bad move. I used dating sites be

Compared to the amount & calibre of replies I got on other sites I was gobsmacked by how many messages I was receiving here - had I suddenly become irrisitable? It was then that I started to compare the messages I was receiving. So many widowers, Dr's, CEO's who were apparently off camping, in their fancy cars to work on their already perfect bodies, somewhere in nature! Also almost everyone seemed amazing (and despite my set filter YOUNG as in 26 but a Dr!). There are apparently some real people on this site but I ran out of credit before I found them I have to agree with another review that said they thought this was just a very costly but very cleverly designed dating site.
I'm currently waiting for a reply from Customer service as I made a mistake when trying to cancel my recurring payment via PayPal.

Tip for consumers:
It is Very expensive and credits run out fast if you email, watch videos etc.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Good day!

Thank you for your feedback.

Nowadays there are a lot of successful people living an online life - it's quite a normal thing for 2020-2021. Everything is going on online, life as well.

To ensure that you have a safe and enjoyable time on our site building a relationship with a special one is a very recourse-consuming process. The payments are involved so that we could 24/7 be around and give you a hand when it is needed. Plus you get anti-spam protection, constant updates, etc. That´s why the prices are what they are now

However, if you have any questions about any profile or the website in general please let me know. I would be happy to help.

Thumbnail of user vijays52
India
1 review
2 helpful votes
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July 18th, 2019

This is the one of the best among other or çomparing to other online dating sites. It help me a lot to a search better partner in my life. So I will highly recommend from my side

Thumbnail of user jeanc213
Georgia
1 review
2 helpful votes
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February 3rd, 2019

Compared to other dating sites this one seemed better. The quality of people were better. The dating sites are like a meat market. My over all experience was good

Thumbnail of user michaelr803
Sweden
1 review
0 helpful votes
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August 3rd, 2018

I was happy with my first and only experience on a dating site. All of my contacts were pleasant. I don't have any other sites to compare to but I found this site to be very helpful and easy to use.

Thumbnail of user dougs193
Germany
1 review
0 helpful votes
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October 31st, 2018

Great app to be connected with dating material. I was tired of dealing with girls that weren't what match my expectations. Finally I get to meet reliable girl and that clearly have potential.

Thumbnail of user rufuss25
Sweden
1 review
0 helpful votes
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October 24th, 2018

Had some reservations about using such a site but can honestly say it worked really well and I met a fantastic Woman who is everything I was looking for and more.

Thumbnail of user griselu
New York
1 review
7 helpful votes
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September 17th, 2018

I posted a profile that featured an image of a formally well-known actor who shall we say was not known for his looks; quite the contrary!

I was interested to see if anyone actually viewed the profiles and responded specifically to what was in them given that you will be inundated with chat requests even with no profile posted.

Needless to say, this is about taking your money and using phony profiles mostly attractive looking women w/just enough regular gals thrown in to make it look somewhat plausible.

Still, it's not too plausible and one should be able to see through this ruse almost immediately, if not sooner. It even seems to me that they might be using some of the same models and Photoshoping different faces on the same bodies; I could be wrong, but I think that is one of their strategies.

It might be fun to toy with them for a while, if you have a little money to throw away, But if you are seriously looking for a woman ( first of all I would suggest MGTOW) this is definitely not the place to do it.

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello Grisel, thank you for your review. We check the newly posted profiles to make sure that only genuine people go online on our website. Our members are not financially supported, we do not support such type of businesses.

Thumbnail of user akshays52
India
1 review
0 helpful votes
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July 2nd, 2021

I'm extremely glad to say that dating.com is full of surprises and one can not say that when he will be able to find the love of his life.
Thanks a lot dating.com for all of your love.

Service
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Thumbnail of user mariyaon21
Bangladesh
1 review
0 helpful votes
  • Send Message
October 7th, 2023

I trust dating.com site. I have been using it and it is not a scam. Actually, one day I got suspicious so I warned the customer service they checked her out and the day after she was gone!

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Quality
Thumbnail of user taniab35
Romania
1 review
21 helpful votes
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September 18th, 2019

The biggest hoax ever, they are making money on the expense and the hopes of lonely people. Please join me in reporting this site to the authorities, the more complaints, the better.

Thumbnail of user darias16
Daria S. – Dating.com Rep

Dear Tania,
We are sorry to hear that you feel that way, could you please tell us what happened to make you feel so? We will be happy to address your concerns once you contact us at support@dating.com.
Kind regards,
Daria.

Thumbnail of user bradleyc71
Canada
1 review
0 helpful votes
  • Send Message
April 3rd, 2019

I met a great girl! Thank you Dating.com! We talked for a couple of weeks then we finally met in person. We are a great match and I'm so thankful that God brought us together!

Thumbnail of user beab51
Czechia
1 review
1 helpful vote
  • Send Message
March 24th, 2023

Basically, I work in Cyber Security, and to be honest, this webpage made me start investigating about the scams they do. Basically, they have a bunch of bots ready to send you messages, messages than in the end make you pay a lot of money, because the app is really expensive, to read. I started asking every guy that texted me: say potato is you are real, and none of them did, they just gave me stupid answers which of course leads me to think they are bots. And many other things I'm not going to reveal because they will change it and make it better to scam people. But DO NOT REGISTER IN DATING.COM they are not only harvesting data, they are also stealing money from you with bots, users are NOT REAL.

Tip for consumers:
DO NOT REGISTER AND GIVE THEM MONEY!

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Bea

Thank you for your feedback. We are sorry to hear about your dissatisfaction. Please be informed that we are a premium site and there are no ADS here, which means we dont use or provide customers' personal information to other parties. You are protected by our Antiscam policy. We fight hard against fake profiles and scammers. If you think that a profile isn't real, please send a direct link to our customer success team support@dating.com. We appreciate your help.

Thumbnail of user soizickz
Ecuador
1 review
3 helpful votes
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April 15th, 2022

Honestly I don't recommend this place. It is super expensive and I still gave it a chance I initially planned stay for some months and then move conversation outside. Members said only dating.com. I asked dating.com they said I needed to give them time. I did I stayed for 1 year. And when I tried moving conversation outside members told me they can't talk outside unless I have paid for a minimum of 3 or more years. Another member also told me when the time came and we actually met I would still need to pay Dating.com to chat with him.

So honestly don't do it. MAYHE NOT MEMBERS ARE FAKE BUT I HONESTLY THINK THEY ALL WORK FOR DATING.COM

And don't try customer support because the only answer you will receive is a copy paste message

ALL EMAILS OF CUSTOMER SUPPORT ARE THE SAME

And also don't try to contact customer support on whatsapp or Facebook or any other option ( they never answer)

Tip for consumers:
Don't do it

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Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello there.
We are so sorry to hear that. Yes, members may indeed need some time before disclosing their contact details online. However, if you feel any member is misusing the website or insulting you in any way, please do let us know with all the details, so we could check and help you.
We do not honor fake members to be here - if we come across any, it gets deleted and the credits refunded as per T&C and Anti-Scam policy.

Thumbnail of user johnd181
New Jersey
4 reviews
63 helpful votes
  • Send Message
January 4th, 2017

DO NOT SIGN UP FOR THIS SITE! You will NOT be able to delete your account or change your email address once you realize what a sham it is. I'm probably going to have to call them up at some point. Enjoy the review, but do NOT sign up for this site!

Joined dating.com on a whim and I have to say "Woooow" this site takes fakery to a new level.

Within 4 mins of signing up before I had even had the time to flesh out my profile I was getting flooded with chat requests from beautiful women each message more sexually explicit than the last.

It didn't matter how I searched every profile was either an Asian or Ukrainian woman looking for "Nice, honest man with big heart to take care of me."

In the hour I spent perusing the site I did not find a single real profile. Then I come here and see it's gotten a 90%. Fake site with fake profiles that uses fake reviews. At least they're consistent.

If you want to peruse some of the most beautiful model photos on the internet Dating.com is the site for you. If you want to meet actual real people, you're better off going anywhere else.
Thankfully I spent zero dollars on them but currently waiting to have my account deleted.

Update: They eventually removed my account after a brief chat with customer service. The site is still a scam.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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