• Dating.com

Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

Reviews (1,188)

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customer service (59)
Thumbnail of user lilyp46
Nepal
1 review
40 helpful votes
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June 23rd, 2020

You know that there is a well know saying that behind every successful person, there is a women and I find that woman from dating.com.
I joined the site probably one year ago and I found a gorgeous lady who instantly fell in love with me. I started chatting and video calling with her. After few days, we started meeting each other in restaurant and beach and started dating each other.
After six to eight months I proposed her and now she is my wife and my life. We are living together in Canada and living a happy life.

Thumbnail of user harryv18
Netherlands
1 review
18 helpful votes
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November 22nd, 2017

There are only bad reviews and the good reviews are also fake wich has been put by dating.com themselves
It is an automatic system which is responding to the members who are trying to chat seriously with the beautiful pictures. You can not receive an email from the beautiful ladies because they not real so fake. Dating.com is always saying they have to protect the privacy of the beautiful ladies so no email or mobile numbers exchange is allowed
I spoke with several members also younger and very handsome men. They all confirmed my experience.
The website is MISUSING the feelings of other people so let we put them in JAIL as soon as possible
The website will react at this review with always the same excuses which are not true!

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello, Harry! Thank you for the review. Let us specify that it is true, we carry a lot of our members' safety but we allow exchanging contact details (it is done through customer support).
All our members are approved by the site's staff and they upload their videos and photos personally. We also have an option of video chat, where you can the members live. Have you tried it by the way?

Thumbnail of user terrys1089
Brazil
1 review
0 helpful votes
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December 24th, 2021

I know that there are some free dating websites as well but i know that they are fake and scammers but dating.com is real online dating social media platform that has real profiles and you have a chance to meet your partner in real life as well.

Thumbnail of user merler12
Sweden
1 review
4 helpful votes
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January 19th, 2018

Love comes in unexpected time, place and with the unexpected person. I think in order to find girl one should know where to look for it. If you are looking for someone to love, join Dating.com online dating site. It works perfect for me. Try this site and you will get unforgettable feelings.

Thumbnail of user pablot19
India
1 review
0 helpful votes
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February 3rd, 2019

Dating.com is one of the best dating services available. Signing up only takes a few minutes and from there you can start browsing profiles and contacting other singles. Be sure to take advantage of the matching system to be sure you'll be matching up with those you will most likely get along with.

Thumbnail of user emersont18
Brazil
1 review
0 helpful votes
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May 5th, 2021

I can say with certainty that there is no other site with so many beautiful girls that dating.com is offering. I mean that all profiles are real and not a single account is fake or chat bot.
Many thanks to dating.com for their quality work.

Tip for consumers:
Simply reliable!!

Service
Value
Thumbnail of user cindyb1069
Hungary
1 review
2 helpful votes
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June 5th, 2021

Fake profiles. Automated messages from these fake profiles. Horrific membership fees which don't give you any benefits. You have to pay several 100 Euros and still get no value for you money since 99% of the profiles are fake.

Tip for consumers:
It's a scam! Stay away!

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Cindy,

Thank you for your feedback. Let me mention we never honor any automatic stuff here - only real people.
Our prices may seem a bit high, but the money asked for the service goes for its improvement. You get anti-scam protection, constant updates with new exciting features, no ads. And we fight hard against fake profiles and scammers. If you think that a profile isn't real, please send a direct link to our customer success team support@dating.com.

Thumbnail of user peterg643
Netherlands
3 reviews
43 helpful votes
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October 15th, 2020

100% Fake profiles and difficult to stop the automatic payment process. I cancelled my subscription after less than 48 hours and I just noticed they reduced a full month subscription fees after I had cancelled my proflife. Don't start... it's waste of time and money!

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Peter,

Thank you for your feedback.

Could you please tell us which profile seems fake? We would like to check this for you.

Let me mention we welcome only genuine people coming here for communication.

Please note that we've been working hard for over 20 years to maintain the legitimacy and reputation of our sites. We do have policies in place to protect all our members from any inappropriate behavior.

Learn more about our Anti-Scam policy here: https://www.dating.com/people/#dating-securely

Maybe you have activated the Automatic Purchasing option in your account? There is a notification about that option on the Payment page, there is also a box at that bottom of that page that can be checked/unchecked to enable/disable it. Please contact us at support@dating.com and we will be able to check it and resolve any other questions you may have.

Thumbnail of user joannen40
Malaysia
1 review
1 helpful vote
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December 22nd, 2019

I would like to highly recommend this site for those who were searching for their true love! There are many interesting and attracting users on this site. The service provided by this site is luring and affordable! Do not be hesitate to try it on!

Thumbnail of user douga43
Sweden
1 review
0 helpful votes
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May 17th, 2018

After being on Dating.com for a few weeks I met someone that I was immediately attracted to. We've been out on a date and got to know each other really well. Hopefully we will have a happy ending.! We'll see. Thanks Dating.com.

Thumbnail of user macb31
Sweden
2 reviews
1 helpful vote
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March 14th, 2019

I tried Dating.com for the first time and met my future wife. There seemed to be a lot more woman available than on any other site that I had tried before. The process of contacting possible eligible woman was much more easier than on other sites. The very first woman I contacted later married me a few years later so I was very happy with my experience on this dating site.

Thumbnail of user magl7
Ireland
1 review
0 helpful votes
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November 25th, 2022

Site is full of fake accounts probably run by dating.com itself to get you to spend money on credits. Requested to delete my account and its still there. Under gdor I'm entitled to have have my information erased. One big sham of a website.

Tip for consumers:
Do not use this site. Its all a sham

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Mag
Thank you for your feedback. We are sorry to hear you came to this conclusion.

We fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profiles again for you.

In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.

*Id's of members
*Screenshots
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

Please reach out to us about your account deletion as soon as possible.

Thumbnail of user youcefr3
Algeria
1 review
0 helpful votes
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April 11th, 2021

It's a fact that every person needs a partner in his life but due to so many issues and fakeness, we are unable to share love with each other.
Same case happened with me a year ago. My partner left me because I was poor. After her, I felt so alone and I was unable to sleep and eat well. Even, my health was going down day by day and my friends were very upset for that.
One from them recommended dating.com and asked me to spend an hour on the site. After an hour, I made my mind that I should leave the fake people and start dating online where I will make virtual girlfriends.
Within three months, I was able to complete forget my ex-girlfriend and now I am enjoying my life with new ones.

Service
Value
Quality
Thumbnail of user dulanjam
Sri Lanka
1 review
0 helpful votes
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June 8th, 2020

I heard and even read that there are a lot of people who are complaining about dating.com. I think they are such a dumb that they registered themselves without even reading the policy of a company.
When I registered myself in dating.com. I read its policy page thoroughly because I knew that may in future I face any severe issues but once I read the policies and fully understand them. I never face any issue in the site. The admin support is also amazing and he gives reply to every query within two to three fours. Such a great and humble person.

Thumbnail of user zias8
Bangladesh
1 review
0 helpful votes
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December 20th, 2020

I really like to spend my evening time of working days with my girlfriend on dating.com while I spend my quality time with a girlfriend that I made from dating.com.
Thanks to the admin for making such an impressive forum where one can find a true love of his life and can live a better life.

Thumbnail of user fayea28
South Africa
1 review
69 helpful votes
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May 10th, 2020

I've used the site, found 1 guy who caught my attention. But my gut feeling said something was amiss, so I created another profile to test my theory. Like clockwork, the same guy contacted me. Bare in mind that I used the exact same pictures of myself, he sent me the same email he did when he contacted me on my other account. Fine, the he sends the same email again about having dinner with a friend, mind you this was a week later & he mentioned the exact same things. It's full of fakes. Contacted support via WhatsApp & no reply to date. I then downloaded the app to see if was any different, and gosh... I couldn't find any of the people from the website on the app. Big shocker there... NOT. All messages from the website are robotic & probably preprogrammed to entice newbies. I requested a refund & of course the email came back to me as "undelivered". Someone should shut them down once & for all.

Thumbnail of user andersonr28
Brazil
1 review
0 helpful votes
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May 3rd, 2021

It is a fact that most of us has lost someone most valuable from our lives because of COVID. I have lost my girlfriend. She was such a nice lady who really loved me. I can still remember that she took great care of me and she treated me like her first love. But due to the virus she is no more.
Thanks to dating.com I am able to absorb the pain her death and I am now moving on. Otherwise life was stuck for me.

Thumbnail of user hieun33
Hawaii
1 review
4 helpful votes
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February 21st, 2023
Verified purchase

I paid for the membership but I only used an hour and I could not use any more. You have to pay if you want send message or read email. I pay $17 for only reading two emails and I made another payment $17 more for chatting but only couple messages and then I paid more $17 for couple messages. They charged me almost $100 for just two days. I recommend you should not use it.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello! Thank you for your feedback, we are sorry to hear about your confusion.
At the moment, we do not implement any monthly plans with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services. Once your credits are ended, the system is asking you to top up. But a few amazing benefits come along with it. Email us at support@dating.com. We'd love to explain to you how it works and if it is worth having.

Thumbnail of user kdoria08
Florida
1 review
1 helpful vote
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September 15th, 2023

I was on this app for several days just trying to understand the logistics. Most of those profiles are fake, don't you notice how photos are perfectly taken? Well, just scan them in google reverse and you will be surprised who the real owner are of those photos. It is famous people from Instagram, twitter, or other platforms. Everything you do costs you, that is why they sent letters and emails which cost you 10 credits, which is the equivalent of $10. The app doesn't let you do anything without you paying. You can notice the amount of likes, text, emails you will receive once you are online. My conclusion is that this app is monitored by team members for the company, they write scripts and stupid phrases telling you how beautiful you are and all the bs for you to fall. DO NOT USE THIS APP, IT IS SCAM

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear User

Thank you for your feedback. We are sorry to hear about your dissatisfaction.

We do our utmost to ensure you are fully protected on our website and we understand that there may be a small minority of our members that are here for the wrong reasons however, we try to keep this number as low as possible and also, minimize the risk for our clients to these members by offering a credit refund through our anti-scam policy.

In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team:
*Id's of members
*Screenshots
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.
If you find such profile please send us link at support@dating.com

Thumbnail of user wasayj
Pakistan
1 review
0 helpful votes
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June 13th, 2021

It's a fact that most of the people who are using the site are happy. Even, few of my friends are using the site and they are very happy with it. The most amazing part of the community is the real people who are willing to help you.
Just try for yourself and find out how amazing this site is..

Service
Value
Quality
Thumbnail of user ramirob14
Sweden
1 review
0 helpful votes
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October 17th, 2018

I have tried a few other dating sites and Dating.com was the easiest to use and the best for getting to know people. It took me awhile to meet someone special, but that is to be expected. I went off a few times, dated someone and when it did not work out i came right back on and tried again. If this relationship does not work out i will go back on the site. Found it a great way to connect with people and i have recommended it to many of my friends as the best online dating site.

Thumbnail of user jhonv2
Nepal
1 review
0 helpful votes
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September 6th, 2019

Many people now prefer to use dating apps on their phones, rather than dating sites on their home computers. In fact some of the dating apps we reviewed only work with an Apple or Android smartphone or tablet. Most of the best dating sites sitejabber.

Thank you for this site

Thumbnail of user wevertont
Sweden
1 review
0 helpful votes
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June 15th, 2018

I love this online dating site so much because for me the hardest part of dating in the real world is striking up a conversation with a stranger. But online you can have a real conversation right away without all the awkward fumbling around trying to find the right words.

Thumbnail of user alonzop9
Sweden
1 review
0 helpful votes
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March 14th, 2018

I am so happy I went on Dating.com. After a couple of dates, I found the most amazing woman. We are going on 6 months now and I have never been happier! She is the best thing that has ever happened to me and I have never been treated so right. If I would have never gone on Dating.com, I would have missed out on this incredible woman. Maybe it's not the first date you find love, but just be patient there are wonderful and loving people out there waiting for you. Thank you

Thumbnail of user ignacios23
Sweden
1 review
0 helpful votes
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December 16th, 2018

Dating.com is a nice dating site to be honestly speaking ever since I joined Dating.com I begin to notice some kind of positive change of my long term of being single. Now I have new friends here now that I can talk with. Thank you Dating.com keep it up if you haven't joined Dating.com you better do that coz you are missing a lot thank you all.

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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