Dating.com has a rating of 2.1 stars from 1,190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 642nd among Dating sites.
This company responds to reviews on average within 3 days
Hi! This is Kara (ID: *******2342).
I would like to cancel my membership. I don't want my payment to be renewed automatically anymore.
I sent an Email to *******@dating.com, but have not received a response Email.
I also asked for support via WhatsApp but no reply even when they read my messages already.
I am very sad and disappointed about that.
Tip for consumers:
There are fakes and reals. The point is that your financial status is enough or not.
Date of experience: August 9, 2021
Dating.com is frustrating because how could I paid for full membership and you would still put restrictions to communicate with other members after I paid. They locked messages and keep telling me to buy credits every time before I could read a message. These people scam us indirectly and it's annoying.
* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2021
Dear Mary,
Thank you for your feedback.
Communication on our website indeed involves making purchases to get credits to use the services. But every credit spent on our site is used to ensure you have a safe and enjoyable time on our site. Plus you receive a lot of awesome features like anti-spam protection, constant updates, etc.
Please let me know if you wish to get more information about the website.
I got frequent notifications on my email all of a sudden! I get started looking into it and started receiving 1000 of compliments messages from all the handsome hulks; which I believed and found all fake. They always push to purchase their credits and I'm not that stupid to get into their trap! Lol. I deleted my name and pictures and felt I just wasted my one days. Nobody should get trapped such a rubbish site and should do sue on the company immediately. They are just making lots of money using peoples emotions. Must get investigate and shut this fake site asap.
Date of experience: August 30, 2022
Dear Emma,
It is our pleasure to hear your valuable feedback. I can see that you never subscribed to experience our platform in full.
Do I understand correctly that you saw some profiles on our website using fake photos or providing fake information?
If this is indeed true, please provide us with the links to the profiles of those members and explain why you think the profiles are fake. We do not want to see any profiles providing fake information on our website, and we would be happy to take measures against them. You can learn more about our policies here. https://www.dating.com/people/#dating-securely
I'd easy say that 90% are fake. I think it's the same person (who barely can write English) creates these profiles. I think it's an inside job. Dating.com is fraudulently making money from everyone. It's all one big scam. The blue marker that verifies people is bull$#*! and means nothing.
Tip for consumers:
Don’t use the site. It’s bogus.
* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 4, 2022
Dear Mary,
We genuinely appreciate you reaching out to us, and we are extremely sorry that you got the impression that members of our platform are not real.
To ensure that all the members of the platform are real, we have a verification team that works full time, carefully checking the profiles of the members registered on our website; you can only find blue checkmarks on the accounts of the members that went through the verification process.
Please also be aware that our platform is international and we have members from different parts of the world where English may not be their native language. We are also sincerely sorry if you experienced issues finding members from a particular country or city. You can find a person from a particular area if you press SEARCH or the magnifying glass icon and enter your area into location.
I hope we managed to address all your concerns, and we will be delighted to have you back with us once again.
I joined 2 mins ago, i have had a dosen invites to join a video chat and half that many messages. The messages are paragraphs long and i didn't even have a bio at the time. They all referred to my bio. Scetches me out.
Tip for consumers:
Be very careful. Put up zero information until after the bot attacks. If ever
Date of experience: March 23, 2023
Dear Eric
Thank you for your feedback. Please be informed that we are an online dating site that also gives full opportunity to members without having the photos to interact with members and get the full experience. We are sorry if you felt overwhelmed. We can always assist you if you reach us at support@dating.com.
I have used the site after being lured for months. Fell for one of the men who conveniently can never meet in person. The site also scrambles your contact info if you try to share it with others. I am just disgusted that the site seems to employ members to keep you spending money. Sad. Stay away!
Date of experience: November 28, 2019
Hi Laura!
I'm sorry to hear that you feel that way. Let me kindly inform you that you can meet members in real life and also you can exchange personal contact details. You can use Video Chat or Flowers and Presents services to exchange personal contact information. After your exchange contact information, you are more than welcome to organize your meeting.
If you experienced some particular issues, please contact our customer success team and they will be happy to help.
We fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profiles for you.
IT'S A DAY LIGHT ROBBERY.SCAM.
MOST PROFILES ARE NOT REAL BUT AI. YOU GET LOADS OF CHAT AND EMAILS THAT SOUND DUMB WHICH YOU HAVE TO PAY FOR FOR RECEIVING AND TO RESPOND. IN MY OPINION, IT'S THE WORST DATING APP EVER. DON'T WORST YOU TIME AND MONEY. I REQUEST TO HAVE MY ACCOUNT DELETED BUT THEY HAVEN'T DONE SO. BEWARE!
Tip for consumers:
SCAM... SCAM... SCAM.... ARTIFICIAL INTELLIGENCE AT PLAY. NO REAL PROFILES. SCAM... SCAM... SCAM...SCAM
Date of experience: September 8, 2023
I have spoken to many popular members! They all say they can't talk on video, can't even exchange contact details. I have been on dating.com for over two years talking with popular members. 2 of them say we are in a real relationship and want me for real life. They both are still unwilling to exchange contact details. Won't even do Video chat! Video chats can help establish a higher level of trust and transparency in an our online relationship. Refusing to video chat or talk off of here, combined with other concerning behaviors, such as avoiding personal details, inconsistent stories, or evasiveness, that only strengthens and indicates to me and all the reviews I read that all popular members are fake and have no real interest in offline relationship. They get a free account and it is obvious they get paid to talk to vulnerable paid members like me. The hundreds of bad reviews are all over the internet saying the same thing as I am saying. It's a scam to keep up believing in a love story just to keep us buying credits and renewing membership! Money scam! Playing with our bead and hearts!
Tip for consumers:
I have read many reviews saying the same thing I am saying. I see the discrepancies in conversations and have talk to many popular members who say the same thing as to why they can’t talk off the site or be on video! That’s a huge red flag!
Date of experience: June 12, 2023
Dear Angel,
Thank You for sharing your feedback and We are very sorry to learn about your dissatisfaction.
We fight hard against fake profiles and scammers. According to the policies of our app it is strictly forbidden for anybody else to write or communicate in all ways on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform.
Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.
Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile).
If you find such profile please send us link at support@dating.com. We would like to check the profiles you are referring to, as we are strongly against any fake activity in our app
I have spent so much money on this site for just chatting with free members who offered me real feelings, but for some fake reasons could not meet live or were not allowed to exchange e-mail addresses. This is so sad that people use others' feelings to make money.
I have attached documents about the lies I have received. A free member said he paid, proceeded feelings for me just to make me chat, and lied about his nationality. Then when the operators I talked to changed each other, the New one did not remember anything from the previous conversations. He even admitted hacking an e-mail, so I made a report to the police.
Oh, and I have reported the issue to the site, and they promised to investigate it, but they are liars, too. The whole site is a group of scammers.
Tip for consumers:
Avoid the site! Save your money!
Date of experience: January 20, 2021
They offer a discount for the first month and then said would charge $ 49.99 each month after that. I just paid and was charged $ 96. Thankfully, Chase recognized the fraudulent charge and closed my card for my protection. I am also under the impression that many of the accounts are not real and are used to make people purchase more "points" to be able to answer all of the emails. When I suggested to several people to use another means for communication, they insisted to stay in this money pit. That is a red flag for me. Most emails I have gotten seem to be a general approach to someone without a profile. None of the suitors seem to have read anything I wrote. I am taking my profile off today. It is so sad that we can no longer trust who we are communicating with. I feel that this company is taking advantage of lonely people.
Tip for consumers:
Be aware that a high percentage of suitors are not real. How do I know this? 90% of emails were sent from profiles that have little to nothing in common with what I was looking for.
Products used:
My bank stopped the payment to this company. I am in the process of removing my profile from this dating site.
Date of experience: September 27, 2021
Hello Brigitte.
We are so sorry to hear that. Why would believe so about us? Some people may just feel uncomfortable being asked to disclose their personal information at the very beginning of the communication. Just give yourself some time so your relationship will evolve and both of you would be ready to get closer. Please reach out to us, so we could clarify everything and guide you through the process of contact exchange.
Even through I send all the info for my case I was scammed by josé figueiredo aka royer 66, never had any intention to met me, more on he was happily living with his girlfriend ge ge henrique, they both guys lying to all of us, royer are you still working for Russians, my god
Tip for consumers:
Never accepted me that he is guy living with his boyfriend, that I can not prove even though he accepted he is living and in live with ge ge
Date of experience: September 1, 2023
Dear Elvira
Thank you for your feedback! Concerning the members you are referring to, could you please contact us at support@dating.com with the details? We would like to check the profiles you are referring to, as we are strongly against any fake activity in our app.
They just provoke money out from you. Free members, or better say moderators under certain profiles generate chats with you. They promise you real feelings, but do not come off the site. You just chat with them, and leave without the chance of any real relationships. CRUEL game!
Tip for consumers:
Avoid!
Date of experience: December 9, 2020
Good organized. Simple and easy, took chat with 2 girls and everything went nice. Didn't meet them yet but hope that's going to happen. For now certainly can't say anything bad for the site. We'll see.
Date of experience: December 5, 2018
This is the worst ever. A complete scam with fake profiles. Don't go near it, ridiculous payment system. When you raise a complaint't with their so called customer support they ignore you. Customers should have the liberty to delete their account anytime they want, why should one contact them for deletion of account. Ridiculous. I pray that justice be done for all victimised. My God have mercy on these heartless and cruel people who are out there to defraud innocent souls
Date of experience: May 26, 2019
Dear Madam,
I am sorry to hear that your request to Customer support has not been handled. We bring you apologies for this situation. Please contact our Customer support via email at support@dating.com or by calling at +18889809770.
Its crazy and unbelievably EXPENSIVE.
Sending a photo or an E-Mail costed 10 dollars, you are not allowed to switch contacts even you paid for the service. I wonder how could those hot guys or hot girls having so much money to burn on this Website? The only possibility is, those are fake models which were hired by dating.com to attract new members so that they get more payments. Otherwise, please give me a decent reason, why?
Tip for consumers:
Tip is: please consider twice before paying, reading all payment and service details carefully
Date of experience: January 12, 2022
Hello Jane.
On the contrary, you can exchange contacts here! Via video chat or presents delivery. Please contact us so we could help you exchange contacts and address all of your concerns, especially, if you believe there is any fake profile here.
One of the best and very popular dating app is dating.com. I recommend you give it a try if there is anything in your profile about him or her that can help to boost their interest, make them want this guy/girl more.
Date of experience: April 27, 2022
Everything seemed fake from he first second, when I got bombed by similar automated messages, so called ice-breakers. When I answered some of them, next day I received same automated messages. They were sending emails which costs more credits to reply to, when they could have continued chatting.
Same responses, same pattern of behavior. They use instagram photos of not very well known models, but manage to go through verification anyways, fake profile maker can fake ID s aw well.
It's very obvious, nothing like this happened on websites where you're not charged for messages, fake people can be anywhere but this pattern of behaviour is clearly intended to make users use more credits and so may people are saying the same here in reviews.
Somebody should write about such scams in their blogs, I've read some articles but never experienced myself until now..
Tip for consumers:
Don't believe in automated messages sent my model looking people
Products used:
20$ for 160 credits which was used just toi open emails and respond to some messages and at the end of the day it was gone.
Date of experience: December 22, 2020
Dear Nina,
Thank you for your feedback.
I am sorry to hear something made you think of our website that way. Could you please tell me the name of the member whose messages looked automated or fake? I would be happy to check this for you as we do not welcome ingenuine people here.
We fight hard against fake profiles so I would be happy to receive any information about it.
The price depends on the services and credit packages you use. Please take a look.
Please remember that we have different credit packages available for you to purchase – all at different rates per credit. For instance:
20 credits = $15.99 (0.80 cents per credit)
160 credits = $96.00 (0.60 cents per credit)
1,000 credits = $399.00 (0.40 cents per credit)
As such, the bigger the package of credits you purchase, the cheaper it is per credit.
Also let me show you the full list of our services and their prices
Online Chat costs 1 сredit per minute;
One-Way Video Chat costs 4 сredits per minute;
Two-Way Video Chat costs 6 сredits per minute;
Offline Chat Message sending costs 1 credit per message (160 symbol limit);
Mobile App Message sending costs 1 credit per message (160 symbol limit);
Email costs 10 сredits each;
Sending/viewing photos or videos costs 15 сredits each;
Sending stickers costs 5 сredits each;
Sending animated smilies costs 1 сredits each;
Viewing video in profile costs 10 сredits each;
So you can communicate quite longer using chats instead of emails in case you like exchanging small messages + bigger packages.
This website offers so many different ways to meet women, it actually makes online dating a lot more fun than I first thought it would be! In general, I would say that the site is great and always improving. Thanks Dating.com!
Date of experience: April 18, 2019
Those on ye whosoever are however residing a earnest existence permanency stay ashamed on themselves. We bear acquired an extraordinary concerning rank dating courtroom about honesty together with the name regarding dating mite com. The internet site online prices half cash because of bind then enable its member then hold a non-public conference below talk every epoch she want.
The admin also make ultimate so a great deal every the profiles need to stay true but no faux blueprint is allowed within the site. I into actuality namely my length crowned in regard to the web page yet I bear done a paint brush in regard to friends regarding the site. All upon to them are absolutely suitable and friendly. Permanency durability
Date of experience: November 11, 2020
I have in no way viewed some mean site to that amount is hence wondrous then has lots concerning functions vile than dating.com. The total web page is completed about surprises yet ye by no means comprehend so thou will be brought a love a life.
I am the use of the site because of certain year and I bear been relationship because greater than three female and every over to them are very desirous or lovable.
The admin is absolutely amazing then rather jolly. He generally depends in accordance with every question yet aid label within 15 minutes. I on no account have anybody trouble among the signing of yet unseen charges. Everything is extremely luminous between dating.com. You do oration up to expectation you are dwelling among ambient now you logged within dating.com.
Date of experience: November 20, 2020
I have visited many dating websites but Customer support from Dating.com Support is fast, much better than the other sites. They understand your concerns and will go extra mile to resolve them. Thank you and keep up the great work
Date of experience: December 29, 2017
I suppose that salvo even would bear been someone auspicious online relationship flooring than it would hold been Dating.com. It is because of the wonderful community as it hold got into there. They stunning yet incredible younger female up to expectation she have yet the excellent portion is so all the profiles are real. I have not located someone unaccompanied tab faux yet lowlife some deceptive statistics within it. I assume to that amount rather of going outdoors or fulfill half friends in this pandemic situation. One must fulfill an on line courting yet enjoy his lifestyles whilst present at home.
Tip for consumers:
“Excellent”
Date of experience: May 19, 2021
Nowadays its fortunate to get someone perfect match for you by visiting online dating site. I am feeling lucky that i got best partner here and we are in relationship from last 1 year and still our dating is on.
Date of experience: September 22, 2018
You can talk but cannot get information from members. Therefore impossible to meet this members and it costs a fortune. When you send personal information. Everything is blocker. I have never seen a site like this. Fraudulent after spending a lot of money. I still haven't been able to get the information so i give up...
Tip for consumers:
women are all beautiful fantastic any doctor or dentist or big job .. but not sure this is all true
Date of experience: October 6, 2021
Hello Denis.
Actually, you can get any information you wish. We care about our member's online security. Please use Video Chat or Presents Delivery to exchange contacts. We would appreciate it if you reach out to us at support@dating.com, so we could provide you with all the necessary guidance and assistance.
Multiple options for promoting your profile and increasing your match compatibility. Although Dating.com profiles are simplistic, which in most cases of online dating is a good thing, it is worth your time to go in and fill out the various profile categories because the behind-the-scenes matching algorithm is heavily based on connecting people who share similar interests -- be those interests in sporting events, movies, superstars, or what have you.
Date of experience: September 27, 2018
Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.
Hello Thuy.
Could you please tell us why did you decide to do so? Did something happen? Please share your feedback with us so we could improve our services for you. Your monthly membership has been canceled as you have requested.