• Dating.com

Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

Reviews (1,188)

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customer service (59)
Thumbnail of user eugeniar15
Latvia
1 review
22 helpful votes
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June 26th, 2020

Yes this site is a scam, I can confirm. I want to warn other people, be careful, once you have confirmed terms and conditions, you become a member and they officially allowed to withdraw money from your account, also via PayPal. After using just few days this website, I understood it was full of fake account, I tried to cancel my registration but it was not possible to cancel my account, I wrote several times, but I kept seeing my account page. After a month that I no longer entered the site, Pay Pal send me a confirmation of my payment to them! After investigating, I found that they are registered in my automatic payments, as PayPal confirmed later, if you become a member, for the conditions accepted they can withdraw the money automatically from my account, without asking.
STAY AWAY FROM THIS SITE!

Thumbnail of user jeraldb7
RU
1 review
0 helpful votes
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November 29th, 2017

Great improvement over past few years, great layout, options, most people are real and genuine. Met a great woman here. I would definitely recommend Dating.com. Thanks again.

Thumbnail of user innyw
Sweden
2 reviews
1 helpful vote
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June 30th, 2019

Dating.com is a great site, efficient, user friendly and funny with tons of wonderful and interesting people. However tough and specific as standards are very high there.

Service
Value
Quality
Thumbnail of user jenniferp2181
Arizona
1 review
3 helpful votes
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June 10th, 2022

This site only has guys that lives outside of USA it's pointless because you'll never meet these guys and this app is so expensive and pointless because sending one message uses half of what u purchase so f'ing stupid when there are some free apps I've had better luck on I'm deleting my profile this is ba

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Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Jennifer,
Thank you for taking the time to share your feedback. We are an international dating website and have so many members from all over the world. We sincerely apologize if you were unable to locate members from a specific country or city. You can find a person from a particular area if you press SEARCH or the magnifying glass icon and enter your area into location. I got a chance to check your local area. There are so many members from your city and even more from Arizona. Every day, a large number of new members join our platform. Please feel free to use your account again to communicate with members from your local area.

Thumbnail of user happhiem
Japan
1 review
14 helpful votes
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July 30th, 2017

All of you, you shouldnt try it because I enter my two credit card info. But as far as I know I couldnt be charge because I cannot verify my password for my 2 different Card and when I check around 1am this day one of my card was turned into Zero Credit Limit! $#*! you Dating.com gave back my money! I didnt enjoy your site! You're just only making us fool for showing us my handsome and stable man looking for love and when you want to message them thru chat or mail or even reading mails you want to prefer me to purchase and I try to enter my two credit card info. And I cancel it because I cant receive my onetime password thru my phone no. Due to Im out of the country then I stop trying to purchase but when I check my Credit account I have ZERO BALANCE in my credit limit but I didnt ever use it. Please get back my money! Damn you Dating.com Site!

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello, Happhie! Thank you for your review! I see that you have contacted our customer support and you have been sent the breakdown of your operations history. Please check your inbox for the email from Dating.com Team. In case you have additional questions, you are welcome to send them in the direct reply to that email.
Sincerely, Maria

Thumbnail of user mikec1113
Kuwait
1 review
20 helpful votes
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May 5th, 2020

This site is only for people who want to throw money away. I have been with the site for a long time and one of their affiliate Amolatina. The women here will never meet you but want you to stay constantly on the site so you can continue to spend money for credits. This site is geared to attract your wallets only and I actually found one lady on social media kissing and making out with her husband. After the so called investigation that was "normal" in their culture and they were friends. Yeah right. And when it comes to giving your contact info out the site will give you ways to contact the lady and then when you do it the way they tell you, the lady can't see your picture, video, or hear you. As you can see in the picture the company shows me ways to send my info and the I do it and you can see her reply. They block all your info. I spent and lost THOUSANDS of dollars on this site. Save your money for a dating site that you have unlimited chats for a monthly price and not by credits.

Thumbnail of user mariettae3
Philippines
1 review
12 helpful votes
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January 1st, 2021

After paying my subscription and chatted a few lines, voila, I cant chat anymore because I need to pay purchase credits for chatting. In less than a minute I can chat no one. I really hope I researched first the review before I subscribed. This site is ridiculous! You wasted my money for nothing! A CALL TO SHUTDOWN THIS SITE!

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Marietta,

Thank you for your feedback.

The membership fee and purchase of credits are two separate payments on the site. Subscription is access to the services + packages of credit. Using a service takes a certain number of credits. When you run out of credits, the site will ask you to top up your profile to continue.

Please contact us at support@dating.com, so we could give you more guidance if you have any other questions or requests.

Thumbnail of user lailaf16
AE
1 review
1 helpful vote
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August 2nd, 2023

I wish I could give 1/2, but I can't.
U will never get ur money back.
All the members are scam.
And every step in the app, u need to pay for it even with paid subscription.

Tip for consumers:
No reply even from customer support

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear User

Thank you for your feedback. We are sorry to hear about your dissatisfaction.

Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.

Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile).

If you find such profile please send us link at support@dating.com

Thumbnail of user ashtong4
Arizona
1 review
0 helpful votes
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July 10th, 2017

I've been on a few sites. Dating.com is absolutely the best. Due to there being tons of quality people, I not only met someone great but I made a few new friends along the way. Highly recommend!

Thumbnail of user mohammada476
Nevada
1 review
1 helpful vote
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October 19th, 2021

The dating.com is the best site that offered me an opportunity to make my first ever girlfriend. She is so nice and madly in love with me. I think that one day we will meet each other.

Service
Value
Quality
Thumbnail of user nguyennguyen753142
Viet Nam
1 review
0 helpful votes
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October 7th, 2023

Me and my girlfriend met on dating.com on January and since then we never had missed a single day without chatting. She is so nice and I am very happy with her.

Thumbnail of user silvas14
Canada
1 review
1 helpful vote
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December 17th, 2022

This dating.com is a total scam all those guys i talk to are scammers never a face-time and what they do now is like they put this persons picture on ones or twice i got a call because i demanded it what they do now they take a picture of who ever profile they have call u with it their faces are computer modifed and makes it look like its person talking but its an nigerian guys voice it happend to me a few times on wanted money because his credit card didnt work so you at dating.com cant tell people that your are legit i am sure its a scamming dating.site that the create every time you have talk to someone you have to use credit why? Its not fair anyway this thing is a scam people be carefull ok all the best to all of us that are trying to find someone

Tip for consumers:
get ride of those stupid credit and let people chat freely we already paying for the membership

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Silva, Thank you for your feedback.

We do our utmost to ensure you are fully protected on our website and we understand that there may be a small minority of our members that are here for the wrong reasons however, we do our utmost to keep this number as low as possible and also, minimize the risk for our clients to these members by offering a credit refund through our anti-scam policy.

In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.
*Id's of members
*Screenshots
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

We take such things seriously and looking forward to your response at support@dating.com.

Thumbnail of user manuealg
Washington
1 review
13 helpful votes
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December 21st, 2021

I haven't be on long big red flag after I pay a membership and I still have to pay make more conversation like 250 for small conversation like WTF and 15 dollars for couple of word others on here review are fake giving this $#*!ty $#*! site a good name I call BS I think no one payed me to say this this how I actually feel about the $#*!ing prices

Tip for consumers:
Stay away from here if you don't have alot of money bunch of gold diggers that just care about your money but there couple of them are really desperate looking for partners so watch out your choice I can't stop you besides yourself

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Manueal.
Apparently, there was some misunderstanding about using the services. To gain access there must be a monthly membership activated plus credits purchased. There are different price options, which could fit everyone's needs, so we would be glad to give you all the info once you contact us at support@dating.com.

Thumbnail of user wilburm22
Canada
1 review
0 helpful votes
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October 13th, 2017

It is good, but a lot of times I thought that I needed a freedom to set the distance and age of those who can see me - it lead to a few undesirable exchanges when I needed to tell people that I am going to be interested and they were really inciting on the reasons.

Thumbnail of user andreaz76
Pennsylvania
1 review
2 helpful votes
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November 7th, 2020

I purchased $200 worth of tokens, and literally, they were gone in an hour of chatting with FAKE MEN! ALL of them! They get paid to talk with you, they lure you in, and then when you ask to take it offline, they suddenly don't have a phone or a camera! They won't video with you either! RUN RUN RUN! I called and spoke to customer service and they made a bunch of excuses of NOT READING how much you get for a minute or up to 3 minutes! It's horrible service, these guys are models (or at least pictures of them) who knows what is behind the screen! RUN RUN RUN!

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Andrea,

Thank you for your feedback.

I am sorry to hear about this. Could you please tell us which member seems fake? We would be happy to assist you.

Please tell us the name of the member you wish to get in contact with and we will guide you on the process.

Thumbnail of user dipaks9
Nepal
1 review
0 helpful votes
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August 29th, 2019

Woo, this is very exciting way to meet someone through internet. It makes people more frankly to communicate and choose a perfect life partner using this website thanks for this dating website.

Thumbnail of user aleca24
1 review
1 helpful vote
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August 12th, 2018

Dating.com is a great place to look around and meet people from different cultures. Its an organic way to meet the perfect person. Im glad I went in with no expectations and came out a winner.

Thumbnail of user pj310
Sweden
1 review
18 helpful votes
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August 29th, 2020

I signed up today and within a few hours discovered that the website is full of fake male profiles that send automated messages. They send similar messages, and all try to trick you into buying more credits so you can review images and mail messages that they send. I tried chatting with tens of profiles like this, and noticed a pattern in how they reply to the messages and their strategy in trying to make you purchase more credits.

Signing up is free, but it's a scam so DO NOT BUY ANY CREDITS ON THIS SITE.

Thumbnail of user jacka486
Philippines
2 reviews
16 helpful votes
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August 27th, 2021
• Updated review

Dating.com "popular members" some may consider "fake" because most of them do not want to get out of the app, and the reason behind this is that their security is as if the lady member is a threat to them. I got a boyfriend or match mate for a couple of months. I told him to have a date with me utilizing the two-way video to verify each other, which includes the policy, and he gave a reason not to have a two-way video. Hence, I report it to the technical team to verify if he is a genuine or fake person. But the technical team said that He is confirmed as a real person, but dating.com cannot coerce the members to have a two-way video if they are not ready, and I told them to delete the policy. I am very disappointed because I feel that they are trying to protect the so-called popular member, and they knew already the reason behind why he cannot have the two-way video with me. And I also have created a lot of multiple accounts to verify other findings of "popular members." I found out that my boyfriend is one of the flirty $#*!. They are not loyal men as they claimed they are. So, beware to Jeff 47, Val, 40, etc., and to those who look like a model, dating.com hires them to rob the money of the beautiful ladies in the world.

Service
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Jack,

Thank you for the feedback.

People often reequire some time before going getting closer and building true trust. Invest that time into your relationship and you will see the profit - one of the best experiences! Yes, if someone is not ready to exchange contacts, the person cannot be forced to do that. Mutual trust and sympathy are necessary for people top be ready for serious relationship. Please contact our support team to receive further guidance.

Must Read an Update
July 18th, 2021
• Previous review

Dating.com assumed that the person who considered them as "popular members" is a real person and claimed that they do a background check, but they aren't. I don't even know if this popular member is also a payee because, as I experienced, they give you a lot of letters. When you opened the letters, you can be surprised because most of them are generic. Genuine letters at least mention your name as if they are talking to you. Sometimes, I asked my match mate to merge his letter into one because he gives me more than three letters and I asked to be considerate cause I paid a lot when I open his letter equivalent to 10 credits, yet he still gives me 3 letters a day. I felt that popular members wanted us to drain our money by doing that.

Must Read
July 16th, 2021
• Previous review

Everything about the site is a scam. The popular members are all fake, and I think dating.com hires them. I had the experience to talk with five popular members, and I paid a lot of credits to have a relationship with one of them, and I got one. But sometimes I talk to other popular members, and I'm wondering why my boyfriend and those other guys from popular members are the same in sending messages. They are scripted messages, and other popular members also use scripted messages, which sometimes use one of the popular members that I considered my boyfriend to catch my attention. You can never meet this "popular member" for real cause they are all fake. The dating.com said that the popular member or their other members wanted to look good on the site; that is why they took a photographic shot or look like a model, but actually, they are all fake. So my dear ladies, beware of all popular members, especially those who look like a model. They are not real. It is better to find someone on dating.com who is not popular members who lived near your place, so you will not pay for them when you chat. Those popular members will drain your money. The dating.com responded that we should have to talk other members (from a popular member) by requesting to have a two-way video. My boyfriend, who happened to be one of the popular member had a lot of excuses when I requested to have two-way video and when I chat a dating.com about that, they said that my boyfriend have a reason why he cant have two way video and then why does dating.com put it in a policy that we need to have a two video for confirmation if the person is real. Meaning that the dating.com protects their popular members whom they hired. Those who have positive comments perhaps find members who do not pay or find members near their place, so they need not pay for the chat. So beautiful ladies be aware of this site. This is a totally a scam.

Thumbnail of user alonzoa8
Canada
1 review
1 helpful vote
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November 10th, 2017

If you're serious about finding someone and you're not in a rush, this is a great site for you. I met my wife here and we are happily married. Thanks Dating.com

Thumbnail of user mdi36
Bangladesh
1 review
0 helpful votes
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December 1st, 2019

Very attractive site anyone can find his/her match and I also vote this site as one the most easy chat site. You guys make a good application. I love its member

Thumbnail of user victoriaa209
Norway
1 review
3 helpful votes
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July 6th, 2020

This is a SCAM. Don't ever use this app they have this thing they call "credits" that you need to use basically in everything you do in this app like when chatting and etc... THAT THEY AUTOMATICALLY REFILL WITHOUT YOUR CONSENT from your money and thats not where it ends, the profiles are fake too, they're just to good to be true like desperate models who say the same thing again and again and THEY WANT YOU TO VIEW THEIR MESSAGES ON EMAIL, you know why? Because viewing email costs a lot of credits. One more thing the goods reviews that you see of them wherever are BOTS too. I personally lost more than 400$ in this fraud. I cant believe i fell for this and that this still exists. Dating.com STOP TAKING ADVANTAGE OF PEOPLE. TRUST ME, DON'T USE THIS APP ITS A TOTAL FRAUD.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi Victoria,

Thank you for your review!
Let me kindly inform you that we never refill credits without your content. Credits can be purchased with the Automatic Purchasing option but that option can always be disabled on the Settings page and there is a notification about that option on the Purchase Credits page. Also let me kindly inform you that a lot of members attend professional photo sessions before activating their profiles on our site, that's why it's not strange to see a lot of beautiful photos:)
We also protect you from fake profiles and messages, you can read more about it here: https://www.dating.com/people/#dating-securely
So if something happened, you can always contact our customer success team and we will be happy to assist: support@dating.com

Thumbnail of user lisap2117
New Zealand
1 review
1 helpful vote
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January 26th, 2022
Verified purchase

I have just signed up for this site and found that you can't read messages unless you pay for it so I purchased a months full subscription $30 NZD only to find my membership does not give me access to messages. I still have to spend money on credits 20 cents per message. Now we all know that if your messaging someone you can send a lot of messages especially if you like them. It can end up a costly exchange on your part. Now I'm thinking that the site is collecting 40 cents each transaction or message exchange. That's a lot of money at the end of the day so that tells me they are more concerned about making money than getting people together. Not only that the site is full of scammers. You would think that if your paying for membership as well as paying an arm and a leg to read messages they would protect you from scammers but they don't. Not even authenticating who you are. So not only are you paying for membership which doesn't get you anything you have to also pay extra for the privilege of someone trying to scam you. I can only think that the site is a scam. Not happy and no way will I pay another months subscription. In fact I would prefer to get a refund as my $30 don't get me anything. It's all a big have.

Tip for consumers:
Yeah, don't use it.

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Lisa.
We are so sorry to hear about the misunderstanding of our pricing policy. Membership is giving you a certain amount of cheaper credits, so if you choose a bigger plan, you will be able to make your expenses lower! The refund is not an option, I'm afraid as all the purchased credits have been successfully spent and the services used. Please contact us, so we could provide you with a full price list and ways of spending your credits cheaper.

Thumbnail of user krishm3
Argentina
1 review
0 helpful votes
  • Send Message
April 10th, 2017

One of the best decisions during this year was registration on this website. Place where hundred of lonely people are chatting and searching for love.

Thumbnail of user manishha
India
1 review
9 helpful votes
  • Send Message
August 14th, 2019

I have tried sending my phone number and email id in email and messages, but they keep deleting the info, forcing me to keep buying credits to establish contact. Even those members sending me their phone numbers or email ids, the website deletes that information. The email writing and reading is so BLOODY EXPENSIVE! After blowing up so many dollars, i just do not know what to do now... I WANT MY INFO TO BE GIVEN TO MY CONTACTS ELSE REFUND ALL MY MONEY

Thumbnail of user darias16
Daria S. – Dating.com Rep

Dear Manish,
We have special services to exchange contact details: Video Chat and Flowers & Gifts. There you can exchange information without any issues. Every credit spent on our site is used to support all of the departments that ensure you have a safe and enjoyable time on our site while being able to build a relationship with a special member. We will be happy to assist you with your other questions via email support@dating.com.
Kind regards,
Daria.
Kind regards,
Daria.

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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