• Dating.com

Dating.com

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Overview

Dating.com has a rating of 2.1 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dating.com most frequently mention fake profiles, customer service, and credit card problems. Dating.com ranks 681st among Dating sites.

  • Service
    261
  • Value
    261
  • Quality
    257

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.2%
Positive
1
Neutral
0
Negative
30
432
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How would you rate Dating.com?
Top Positive Review

“I think dating.com and datemyage have the same customer servicce”

Range R.
9/18/24

Guys I need help with my confirmation email, pelase send it immediately so I can finally chat with my partner! I really likke your websites and i want to use it like NoW! I just wantto chat with my partner because we schedule it evry friday when she's not working, time is runnong out so help me now

Top Critical Review

“Very unhappy with the service”

Anna Carolina M.
10/25/24

Hello, I am Carolina and I am looking for a husband. So far, it has been a rip off, we ladies have to pay for kisses, emails and viewing profiles. Paying for stuff is a job for men. Men pay for sex and love, women give the same for love and security. The world is like that. Tired of doing lame personality tests, proofing my picture and asked to pony up money for premium services. All these sites are a sham.

Reviews (1,188)

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customer service (59)
Thumbnail of user noahp17
Canada
1 review
1 helpful vote
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May 30th, 2017

It's a great little surprise that all of them love. Cool feature for all the members. After I had some great experiences regarding Dating.com. I'll always be a faithful member.

Thumbnail of user lukas20
Sweden
1 review
0 helpful votes
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January 25th, 2019

Found a great match! Thanks Dating.com! Looking forward to my new adventure with my someone special! I highly recommend this site to those who are serious about finding your match!

Thumbnail of user kurte120
Texas
1 review
6 helpful votes
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January 23rd, 2024

There are in my opinion fake women who are there to collect credits. I feel the site is a scam and not worth your time, let alone money

Service
Value
Quality
Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi there! On our app, we have a very strict security policy, as the security of our members is the top priority. If you think that a profile isn't real, please send a direct link to our customer success team support@dating.com. In addition, we agree, our app isn't the cheapest. But we are doing our best to make it worth the price. On our site, you can feel protected and successful in your search! We are constantly developing our services to provide our customers with the best experience possible.

Thumbnail of user frankiea25
Sweden
1 review
0 helpful votes
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December 16th, 2018

First of all the site Home pages is Very-User friendly. Easy to Navigate, Very Professional, and inviting! Everything a Single would want in a Dating Site. I give 5 Thumbs up!

Thumbnail of user anastasiak52
Philippines
1 review
0 helpful votes
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March 6th, 2021

For the sake to find true and genuine love and to recepricate your love you will do anything. Well all of us want to find our other half longing for someone, searching but all of sometimes failed, crying, desperate, exhausted and in the end your run out of money.

And this application called Dating.com I don't think it help you find love or a partner i think it's a kind of a A. I Atificail Intelgent to Wich is code or generated and programmed to looks like you have conversation with someone.

I don't think it will help you find a match. You register you spend dollars and you got nothing.

Good luck then.

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Anastasia,

Thank you for your feedback.

We have implemented an Anti-Scam Policy to protect you and make you feel secure. If a member misidentifies him/herself we will reimburse all credits incurred communicating with this member. Should you feel that any ladies have broken this policy, we would be more than happy to look into this for you and provide a refund, if necessary.

The relationship is always a search - so it's impossible to predict when and how would you find your match. It's not a new car or a house you are gonna buy. Give it some time - this is an essential part of building a successful relationship.

Please contact us so we could provide you further assistance.

Thumbnail of user romyc1
Peru
1 review
13 helpful votes
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December 13th, 2017

It is an automatic system which is responding to the members who are trying to chat seriously with the beautiful pictures. You can not receive an email from the beautiful ladies because they not real so fake. Dating.com is always saying they have to protect the privacy of the beautiful ladies so no email or mobile numbers exchange is allowed
I spoke with several members also younger and very handsome men. They all confirmed my experience.
The website is MISUSING the feelings of other people so let we put them in JAIL as soon as possible
The website will react at this review with always the same excuses which are not true! I WANT MY MONEY BACK! AND I NEED DELETE THE ACCOUNT

Service
Value
Quality
Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello, Romy! Thank you for the review. Let us specify that it is true, we carry a lot of our members' safety but we allow exchanging contact details (it is done through customer support).
All our members are approved by the site's staff and they upload their videos and photos personally. We also have an option of video chat, where you can the members live. Have you tried it by the way?

Thumbnail of user johng467
California
6 reviews
87 helpful votes
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June 1st, 2017

Based on my experience, I believe that dating.com is probably a scam. I talked with a lot of different women on the site and the one thing they all had in common was that they were either unwilling or unable to give me their email address so that we could communicate outside the site. Dating.com charges an astronomical amount of money for credits to chat with women on their dating site. Additionally, there is no way to keep track of how fast your spending the credits. In a period of one month I authorized 3 purchases at $96 each. $300 is a lot of money to spend on a dating site in one month. The average dating site charges between $20 to $30 a month for everything. Well imagine my surprise when I got my credit card bill and found that there was 14 charges not 3. With added fees there was $1620 worth of charges on my bill. 5 of the charges were for Eurodate/Dating. I never bought or authorized any purchase from Eurodate. I called dating.com customer service to find out why there were unauthorized on my bill and was told that each time I authorized 1 purchases I was actually authorizing them to charge me for 3. She said there would be no refund.

Tip for consumers:
Do not use dating.com. It is a total rip off, total scam

Service
Value
Quality
Thumbnail of user daisyg110
Portugal
1 review
1 helpful vote
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March 16th, 2023

Dating.com has to be taken down. I do not understand how it is allowed to operate. 80-90% of the profiles are fake. The fake profiles are the blue tick verified profiles run by the operators to con people out of money. You have to pay for each message you send and for about $35 you get a few messages. These are all to the operators fake profiles. There is no information so you think you're paying $9.99 for membership but still can't send any messages. Then when you try to cancel your membership it ignores your request. I changed to an 80 year old toothless chain smoking alcoholic and still has loads of requests from fit 20 year old model widows ‍. All staged photos of models, all desperate for love from anyone from 18-80 ‍ The worst part is it's the moderators who are conning you with the fake profiles and taking your money for each message to them. They all have the same script and talk in the same tone to keep you spending. When you ask to chat off of the app to save money they all accuse you of being some freak whose putting yourself in danger. When I confronted some of the fake profiles they actually admitted it to me!
Avoid and report this app. Total SCAM. NO idea how they're still allowed to operate. It makes you wonder.

Tip for consumers:
SCAM. PLEASE DO NOT SPEND MONEY. AND REPORT.
The internet is full of fake reviews of them also - google sort this out!

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Thank you for your feedback. We are sorry to hear about your dissatisfaction.

Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.

Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile).

We take such complaints seriously and looking forward to your feedback at support@dating.com.

Thumbnail of user leonardof12
GB
1 review
0 helpful votes
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December 15th, 2017

What an amazing website! Met the girl of my dreams in a week of joining the site. I am so excited and highly recommend this site to anyone wanting to meet that special someone!

Thumbnail of user robinp163
Sweden
1 review
1 helpful vote
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January 25th, 2019

Found an amazing woman that actually cares to get to know me and vice versa. We have been talking through text and phone calls since we met and talked online for over a week now. She is amazing!

Thumbnail of user jorye
Sweden
1 review
1 helpful vote
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January 25th, 2019

I had a great experience with Dating.com. It gave me many suitable women to meet. I am currently engaged to one of my candidates :) very excited about what the future holds thanks to Dating.com

Thumbnail of user hubertw12
RU
1 review
0 helpful votes
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October 31st, 2018

Dating.com helped me meet and date a lot of good women. Lots of first and only dates but a few were longer and then finally I met the person to give love another shot. Good experience all around.

Thumbnail of user corinnem25
Philippines
1 review
11 helpful votes
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August 14th, 2019

Don't sign up, the profiles are so fake! They all look like models! It's either you're talking to fake people or robots! They won't even allow you to delete your profile it's really suspicious.

Thumbnail of user darias16
Daria S. – Dating.com Rep

Dear Corrine,
We are sorry to hear about your doubts regarding Dating.com members. On our site we have a very strict security policy to protect our customers: https://www.dating.com/people/#dating-securely. Please send us links to the questionable profiles along with your ID number or email registered to support@dating.com so we could assist you further.
Kind regards,
Daria.

Thumbnail of user trevors73
Sweden
1 review
0 helpful votes
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May 17th, 2018

When looking for girl online there is only one place on start and it's here. Sure, there are a few hidden gems out there but overall Dating.com is what you need to meet a girl. I love it!

Thumbnail of user sheilag361
Illinois
1 review
0 helpful votes
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February 14th, 2022

This is my second review. The first was super-critical of this site, but I decided to revisit the matter, to be fair. I am now convinced that this site is indeed a RACKET, albeit a pretty clever one! Save your money, and your heart, GO ELSEWHERE!

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hello Sheila.
Could you please tell us why would you think so? Did something happen? We would be glad to help you once we get the details from you.

Thumbnail of user jual3
Puerto Rico
1 review
3 helpful votes
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December 11th, 2022

Buyer beware most girls are paid to be on sight / absolutely no interest for you other than keeping you engaged opening pics and emails so it depletes your account

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Member,

Thank you for your feedback!

I apologize for any inconveniences you encountered.’

Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.

Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
You can find it here: https://www.dating.com/people/#dating-securely

Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile).

Thumbnail of user josephl120
GB
1 review
0 helpful votes
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May 6th, 2017

This site has been a useful tool for me to meet people I wouldn't normally run into. I've gone on about 5 or 6 dates with people from dating.com and they all looked exactly as they posted.

Thumbnail of user dominickj6
Netherlands
1 review
0 helpful votes
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December 31st, 2017

I was only on Dating.com for a few weeks read through many profile's then reached out to someone who seemed like minded and very real to me. We both couldn't be happier! This does work!

Thumbnail of user dianad714
DO
1 review
4 helpful votes
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December 17th, 2020

Its a scam. Nothing more. Every guy is fake. Not even one of the guys was real. Always an automátic response. Dont even bother. Better get out there and meet someone the old way.

* Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Dear Diana,

Thank you for your feedback.

I am sorry to hear about an unpleasant experience with some members.

Could you please tell me which members seem fake and sent automatic replies? It is a violation of our anti-scam and if so, there would be credit compensation and further action.

Please let us know at support@dating.com.

Thumbnail of user tempm
GB
1 review
11 helpful votes
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May 16th, 2018

Joined and immediately was inundated with messages from 21 year old CEO supermodels asking me if I enjoyed long walks by the beach and gazing into the night sky. Strange, as messages on other sites have always been of the "want to see my c*ck*" variety!

The site blocks and censors messages between REAL users. I used a fake profile to prove this (thus both my profiles are "real" users)

1. You need to play with your profile many times to get the profile to show, even if it is set as the thumbnail. You might think your profile photo is visible, but it's probably not.

2. Messages are censored or not sent between real profiles.

3. My (male) fake profile (no photo, no info at all) received around 100 messages from 18 year old supermodels with rich families looking to support 50+ year old men.

4. All the 5 star reviews here are fake.

5. Waiting for the "You misunderstood," "All of our members are real," "These aren't fake photos you can even video chat with them!" reply.;)

PS:
Great domain, shame its wasted on this sh*t. Looking forward to bidding on it when Google blacklists it for black hat marketing practices and it becomes useless to you guys

Tip for consumers:
Don't join! All the 5 star reviews here are fake.

Service
Value
Quality
Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello! Thank you for taking time to write your review. We are truly sorry that your experience with our site was not successful. We would like to mention that we enforce a very strict anti-fraud policy check every complaint regarding members' profiles. Let me also comment on the points that you specified:
1. As soon as you create a profile and add a thumbnail it becomes visible to other users.
2. No messages are censored.
3. With sex and age indicated you can still receive messages through Let's Mingle service.
4. That's not true
5. We have no goal in ensuring you that you have misunderstood something, my job here is to address and clarify your concerns, that's all.

Thumbnail of user ariy2
Bangladesh
1 review
0 helpful votes
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January 25th, 2022

Thanks god that dating.com is not that much expensive as other websites are and it has real profiles.
I met several people in my town who are on dating.com

Thumbnail of user jennih3
Australia
1 review
18 helpful votes
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July 27th, 2017

What a Joke! All Fake!
This site is worse than Nigerian Online Scammers but at least you can message them for less money than what these people ask for!

Thumbnail of user mariam476
Maria M. – Dating.com Rep

Hello, Jenni!
We are so sorry to hear that you think so. Our site has a strict Anti-Scam Policy to protect our members. Please, let us know if you faced any kind of fraudulent behaviour, our managers will be glad to resolve any issue you may have.
Sincerely, Maria

Thumbnail of user davida1571
Romania
1 review
15 helpful votes
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December 16th, 2019

Be careful as when you pay as at the bottom of the page is a very tinny checked box which allow them to take money automaticly from your card. Is a scam! Near 100 euro in less then an hour!

Thumbnail of user dmitriya13
Alexander S. – Dating.com Rep

Hi David!

Thank you for sending us a message.
I'm sorry to hear that you feel that way, but I'm not quite sure why you think that it is a scam. All the information about the Automatic Purchasing option is clearly written on the Purchase Credits page + on the Terms and Conditions page. We make sure to inform our customers about how the billing works. You can disable the Automatic Purchasing option at any point in time. That option helps you to get in touch with other people without the need to purchase credits manually.
If you need any assistance, you are welcome to contact our customer success team: support@dating.com

Thumbnail of user adama203
India
1 review
0 helpful votes
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July 21st, 2018

Without this site I wouldn't have found the woman of dreams. I was very unsure coming onto this website finding someone but it was truly amazing how he just popped up into my life.

Thumbnail of user johnathanh20
Sweden
1 review
1 helpful vote
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February 12th, 2019

I went into this online dating experience with an open mind and was blown away by the positive responses I received. Dating.com is extremely well run and operates with integrity. Well done guys!

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From the business

Dating.com is the place to meet people from around the world for exciting communication and online companionship.
It increases members chances of meeting someone new, discovering unique places as well as doing things that they never knew they would have an opportunity to do before. It represents a fun and easy way for people to communicate across the globe. Dating.com now covers more than 32 countries and offers the technology that enables members takes communication further than ever.

Company Representative

Thumbnail of user alexc124
Alex C.
Typically responds within 2 days

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