Deluxe | HostingReviews 131

I was an extremely happy customer with APlus.net hosting for 15 years. Recently, Deluxe Hosting either acquired or merged with APlus, and since then the customer service has been beyond terrible.

I set up a storefront and ecommerce site through APLUS, and it worked great for a few months until it suddenly vanished. At that point, I was told that I had to upgrade to the plan that cost 3x as much in order to keep the storefront I created while under the previous plan. They said that plan no longer includes the storebuilder. Nope, I wasn't grandfathered in - just DROPPED.

So... I upgraded. Moved all my sites over to the more expensive plan, but was still being billed for BOTH plans. I called billing to have the lower priced plan removed from my account. I stayed on the phone for 1/2 hour, until she said she 'took care of everything'. Well, she did, alright...

The next thing I know, ALL my sites are GONE. Nothing in the file manager, and no available backups, which I used to have automatically with aplus.

I placed a ticket to have all 7 sites restored. The first ticket was closed with only 3 sites being restored. I opened another ticket, and made a point of indicating that they need to restore ALL websites. That one, too, was closed without completion. The third ticket was a joke. I spoke directly with the support agent, saying I wanted to open TWO tickets, due to previous experience. He ASSURED me it would be fine to list both on the ticket. Guess what? Same thing... Only 1 of 2 web sites were restore. Took a week to get all my sites back, including my ecommerce site, which cost me money and customers. Sadly, after over 15 years with this company, I am moving to godaddy. I have lodged a complaint with BBB, requesting compensation for lost business as well as a refund of my monthly fees. So far, a couple people have reached out to me just to say my sites were now restored. I never got anything more than "I'm sorry you had trouble with Support". No acknowledgement of how unacceptable (especially in 2017) it is to leave a customer without their online store for over a week. Not even an offer of a single month discount. No refund of overpayment. I don't know how they continue to do business in this competitive environment.

This has been a nightmare experience. The site has frequent glitches where it displays jibberish in certain areas. It is also down more than it has ever been with any other hosting provider.

But the biggest issue by far is billing and support. Every time we call they alternate between telling us we are paid in full and that we owe money and they are going to shut us down. I called this past Wednesday to make sure we were paid in full and was told we were. Because of past problems I requested a confirmation email saying that we were paid in full, which they sent.

Then they shut our site down this morning (Saturday) for non-payment! When I called to try to get it straightened out (again) I was told that billing dept does not open until Monday and there was nothing that could be done until then.

So now my site will be down all weekend right in the middle of a big paid promotion we were doing.

If you are thinking of using this company, you will be making a HUGE mistake.

I got moved over to this hellhole when my account was sold by LiquidWeb a little less than a year ago. Little did I know that this One-Man-Show would increase my blood pressure and destroy my once promising business.

Deluxe(?)hosting do not understand the meaning of customer service. In my line of business if I provide bad service causing my customers to lose money, when my customer call to find out what's going on if I tell them to calm down I would be out of business.

I have (had) a couple websites with Deluxe(?)hosting and I kept losing files from my public_html directory. Every time I call, nobody (the same guy pick up the phone every time with a different name) I mean nobody knows why.

At first I was told that I deleted my own files. The guy said he was going to open a ticket to find out what happens. And supposedly escalate my issue to tier 2 (lol. What a joke) there is no such thing as tiered support at Deluxehosting. It's just one guy.

An hour later the guy sent me an email telling me that the files were not deleted but rather the permissions were changed. Who changed them? He doesn't know.

What do the logs show, I ask him. Nothing.

If you wanna have fun with html, php well I guess you will find deluxehole appealing. If instead you want to run a business, forget it. You need to find a reputable host not this deluxehole.

Over the course of the last two days, my site has either been slow to load or completely offline with little to no information about what had happened or when it might be resolved. I contacted support multiple times, to no avail. Worse -- far worse -- was that during lengthy periods of this outage, an image appeared when people visited by URL stating that the account had been suspended. This was an utter disaster for my brand, more damaging even than the outage itself -- though that obviously cost us page views and money. We were bombarded with customer questions, most of which dealt with the solvency of our operation. It was humiliating. I have found another company to do business with.

I was a Liquidweb customer for 15 years before DeluxeHosting took over. Every interaction I've had with them has been terrible. Customer service is rude, condescending, and not helpful. For example, I can't access their client area. One rep wrote back and said the login error is a known issue with their site, with no ETA for a fix. The next rep wrote back an hour later and said it's working fine, it must be user error, and I'm on my own. Really? Gee, thanks. It's taken me days to make one single update to my site, and I'm still locked out. Of course they don't care, responses are slow and ambivalent. I'm done paying for the runaround when there are so many reputable, responsive companies out there.

I used to be a LiquidWeb customer until my account was sold to Deluxe Hosting. Last month one of my clients called me and asked if I was still in business. What prompted the question was the fact that my website was not loading and showed an error. Sadly and unbeknownst to me, my site had been down for 3 weeks. I immediately called Deluxe Hosting who gave me a royal runaround with back and forth emails claiming I should have my webmaster fix the problem. I switched to GoDaddy and during the migration, Deluxe Hosting repaired the issue. Too little too late. You can a zero from me. SabrinaBrazilTravel.com

I really miss the quality of the customer support from LiquidWeb, I really do. DeluxeHosting is nothing like LiquidWeb, their customer support is so bad and their hosting has constant slow downs and is very inconsistent. To give an example of how bad their customer support is, I'll give you a couple of person examples. First, I emailed them because I wanted to move one of my 7 websites with them to another server with an updated version of PHP and instead of moving one website they moved over ALL of the websites. This resulted in 4 of the websites not working anymore due to the incompatible PHP version. Another issue I had with them was they had incorrectly spelled the account name and when I contacted them regarding the issue, the customer representative thought that I wanted two of my accounts merged into one account for some reason and with that broke all the websites which were on the account with the misspelled account name. By going with DeluxeHosting, this is what you get. You get bad customer support even though you're still paying the premium price you did when you were still at LiquidWeb. I don't know how much more of this I can take. I've just been lazy about moving my stuff to another hosting provider but I can't take this anymore. I would stay away from them, I know I will move my stuff from their hosting as soon as I have the free time to make the move. I'm pretty sure someone from their team will reply to this review and apologize and I deeply thank that person for doing it because he/she took the time to write it but frankly, the issue is much bigger than a single apology can fix, though again I do appreciate it.

I'm a LiquidWeb customer and was migrated to DeluxeHosting because LiquidWeb sold their shared hosting accounts to DeluxeHosting. Twice in a short time someone was able to delete files from my site's root folder and upload unknown folders to the root putting the site down despite the WordPress installation had very secure passwords and up to date software. Looks rather like someone was able to hack into their servers. This never happened in the 10+ years I have been hosting at LiquidWeb. Support imo in addition is too slow! Only got a reply back 9 hours after registering an urgent ticket. Had to cleanup / restore the site myself to prevent any more downtime. Webhosting is the most important resource in an online business. I can't rely my online business to a service who's not able to get back to their customers within 5 to 15 minutes and not able to track down what went wrong. Immediately moved sites to another webhost. As I paid for one year I appreciated they provided a partial refund for the time not being used.