Deluxe | Hosting

Stay away from this hosting provider. Their support never follows up, never actually submits support tickets, and doesn't know what they are doing. Site and email has been down all day. Everyone i talk to has said there was no support ticket submitted. Its been supposedly submitted 3 times each time I talk to someone but when I call later asking for the status, no one knows anything and nothing was submitted. Their support techs don't know what they are doing either as they keep telling me that I need to pay for additional services for things to work when I know for a fact you do not.

Called the next day asking for a status. The ticket has been jumping around the different tiers of service each one telling the other to take care of it. They won't even respond to their own tech support manger's notes to take care of the issue. I then get excuses, sorry we don't have the staff available, sorry we have to wait till the billing team comes back during the weekdays, sorry I can't provide an update because the techs aren't responding to me. What the hell? How can you run a hosting company like this?

Absolutely terrible service. Avoid them at all costs.

I am quite the newbie to all of this and the support getting my website up and transferred over was phenomenal. Highly recommend these folks! Thanks!

I have used DeluxeHosting for a few years now, I've been very satisfied with the excellent level of customer service. The services they offer are a great value for the price.

Best hosting site and Very helpful Customer Support. I used their hosting more than years and never get down and support team always ready to help on any situation.

Like many of you here, we were a very happy LiquidWeb customer who decided to give the new guy, Deluxe Hosting, a chance, rather than go to the trouble of moving our site (Wordpress). I will admit that for several years, things were fine perfectly fine and I would have given DH a four to five star review. In that time, there was only a handful of very small problems that were promptly corrected by DH.

However, over the past couple of years, and especially the last six months, our site has completely or partially crashed a half dozen times, once for two weeks. We hired a crack web admin who managed to restore most of our site by piecing together several of our backups, the most recent of which were of course corrupted and then manually cleaning our site of all sorts of malware. That was in September 2021.

Fast forward to January 2022, when we hacked again, even though we've installed all kinds of anti-hacking software. The good news was that the site didn't go down this time, but all our logins and passwords had been changed, including those to cpanel, and we could no longer edit anything.

Our web admin cleaned the site again, got it back up and running, and within two days it was hacked again, in very much the same way. He is still waiting for anything other than a copy and paste answer to his very specific questions about the server.

DH denies any responsibility, although one of their representatives said in a rare moment of honesty that our site is on one of their oldest servers, and that could be causing some of our problems. We asked them to move it to something more modern, but no dice. Way to treat a long time client, fellas!

We are in the process of moving to a new hosting service, and I can't wait. It's been exhausting.

After having been moved from Liquidweb, I must say that DeluxeHosting's support has exceeded my expectations. They're always ready to help and go the extra mile.