Dillard's

I Returned a shirt I had bought earlier this year which was a slim and was not my size.

I was helped and directed by two great Dillard employees. Whose names are as follows:

Mrs Marisol who I believe is Manager of the Jewellery department. And Mr Arcuie who was the sales person in the Men's department. I will always be a Dillard's customer. THANKS. Joe Watterson

Prom dresses were fantastic I love them but the fitting room lady who stands there rude. I don't know her name but the way she acted towards us was terrible. I got finished trying them on and she is camping out at my door saying " Are you done? People are waiting" THERE WAS ONLY ONE PERSON. She acted very very different to other customers and she acted fake. I tried being nice to her and giving a smile but she just looked me up and down. It was only her I got Parfüm and the lady who checked me out was amazing and sweet I love her.

Bought 2 sweaters day after xmas and saw the ralph lauren was marked down from 125 to 87.50. I called the number and press 2 and it doesnt work. So i called back and hit 1 instead to get a person. I called on 1/4 and asked for price adjustment and they told me no to return the sweater and buy it back and pay for shipping again. Going thru the aggravation on that was ridiculous. I asked for the manager name and they wouldn't give me that either. I work in retail and i do anything for the cusotmer. Im going to send this many media outlets also this was my first purchase and my last.

I have been a long fan of Dillard's but recently their quality and customer service has totally taken a nose dive. I've purchased several items online which have been huge headaches-one item arrived obviously stained, another a wrong size, and there is absolutely no way to get a customer service rep to try to resolve. I have had numerous issues writing item reviews, and again trying to find help is to no avail. Wait times to speak to someone over the phone exceed 40 minutes and this is IF you can get to the hold music before the line disconnects. If you call in about an existing order, a message is heard saying they are unable to take your call, please try again later, and then it disconnects. This doesn't happen if you call to place a new order (of course). I've had issues with sales reps not wanting to help lookup items in store, and frankly I feel like Dillard's no longer cares about the customer-they are only interested in how much money they can squeeze out of their customers. It's unfortunate, bc I have been a loyal Dillard's customer for many years. I will be spending my money elsewhere going forward Mr. Dillard.

I purchased 4 tops on 3 August and it stated they would reach me no later than 10 August. I had them shipped to PA for ny reunion. 2 of the shirts didn't make it until the afternoon of the 12th. I assumed by calling they would help me forward the package or provide me a return shipping label- nope $9.99 at my cost and argued with me about how many business days they had (5-- yet I didn't receive until 6th). I spent 20 minutes wasted speaking with Marisa and the manager Elsa. The Customer is NOT always right at Dillard's and they could care less that this was my first online experience with them, and now my last in store and online over yes, $9.99 because I now had to pay $9 to print a label to my parents printer to send to me so I can return to a VA store with the rest of my order bc although I liked 2 of them, there's no way I am supporting this business.
You can take your chances and shop at Dillard's online but why would you in 2021 with such a horrible return policy and attitude towards customers? You can literally shop anywhere and they'll provide you a free prepaid return label now if you don't like it: Macy's (their competitor), Amazon... again, it's not 1999.
They lost me as a customer for life.

I purchased 3 items from them 2 weeks ago. I received 2 of the items within 3 days. The 3rd item has been in Wyoming since July 18th and has not moved. I called to cancel the order and have another resent to me but it was "so sad too bad". She said the item is not considered lost as they are going by that it was in transit to another facility on the 22nd. So I live in Colorado and it is in transit from Wyoming and it takes more than 6 days to get here? My issue is that I have called twice and each time the rep was borderline rude. L I have been a Dillards customer for a long time but no more.

The handbags d part ment with Dillards in Fairview Texas is the worst. The employees have limited to no product knowledge about the bags and their customer service is beyond the worst. I call to asked if a particular bag was in stocks, the employee told me the bag was there. When I got to the stop, I spoke to the employee who informed me the bag was there, to my surprise, Dillards didn't carry her he bag at all. Okay drive over 20 miles to pickup the bag. I'll will never shop there. Stay away from on Christy. She has a personality of a rock and horrible customer service. Save yourself the headache at shop either online or at rhe Stonebriar location which is were I purchased a Brahmin bag. I will never shop at the handbag department at Dillards in Fairview Texas again.

I ordered a Doona stroller from that store and pay through Afterpay. But next day the store was canceled my order and told me that my Billing address didn't pass the verification process. But my billing address is the same as usual. I don't know what's wrong. I called to my bank and they told me my billing address is ok. Awful store!

I will NEVER purchase from Dillards…
I will NEVER purchase from Dillards again. I was going to a wedding and purchased 3 dresses to try on (since I am in MA) and returned one of them. I returned them within 30 days of receipt, but I received the package back stating that the 30 days starts when they ship out the package - not when I received it (which was 5 days later). I am now out over $120 and have a brand new dress I will never wear. I will NEVER shop there again and will spread the word on every social media place I can along with friends.

Date of experience: November 03,2023

Best store to turn to if you need classic shoes and clothes.
Their prices could be better though but would still recommend them for anybody who mind their turn out.

DO NOT ORDER FROM DILLARD. My order was delayed getting delivered and now they will not accept a return as i am past the 30 days from ORDER date! They won't even give me store credit and I am out $716. They want to compete with bloomingdales and saks but their customer service is on the level of Kohl's. Their manager was rude and unhelpful and would not listen to the customer. Their ridiculous return policy is probably the only way the company stays a float. AGAIN DO NOT ORDER. If I was able to give them zero stars I would but this website requires 1 star.

6/16/2018 I went to a Dillards outlet at the West Oaks mall in Ocoee Fl, and ask for Eileen Fisher, it was all mixed in with the other brands, okay not a problem I will search to find the item I saw online. Please note the night before I was online at the Dillards website and I saw the Eileen Fisher Sweaters on sale for $62.00. When I went to the outlet they had the item for $93.60. I ask the sales person for the Manager (Renda), and she told me if I see it online for that price I should purchase it online. People make sure you check online before you go to the Dillards outlets thinking your getting a deal because you not.

They WILL NOT do a price adjustment or allow you to return an item and then buy it back so that you could get the clearance price. Even the MANAGER stated that he was NOT allow to do either of the options I had ask for. There is NO CUSTOMER SATISFACTION; they do NOT offer any service. EXTREMELY DISAPPOINTING!

I love the in store dillards. Having 2 locally i wouldnt trade it. The sales are unbeatable, however the website is beyond lackluster. Selling out of stock items and waiting weeks to refund as thsy "search" inventory in stores after youve already paid. To EVENTUALLY refund half your order they cant fulfill. Highly dissappointing. Ill stick in store because online was so disheartening

BEWARE DILLARDS dishonest practices. I was so excited to receive my online bag purchase, only to be extremely shocked to see that I had overpaid for the bags by 20%. When I called CS they said that is their policy and nothing can be done.
Dillards ships items from their stores that have price tags on them that are 20% less than the online prices. Customer service contends that the online price cannot be adjusted; however the stores are selling the exact same bag for 20% less. If they are going to maintain a practice that unfairly charges the customer they should change the price tags to reflect the online price before sending out the product. Their practices overall are shady and inconsistent. Such as the policy that a proof of purchase return tag must be on the bag to return it. The bags arrived today by FE. Of the bags I purchased only 2 of 6 were sent with that tag attached. So does this mean they are going to refuse a return because they forgot to attache the tags? Overall, I find this store to be shady and dishonest. They need to learn a little about sales and CS from Macy's.

DO NOT BUY ANYTHING ONLINE FROM HERE. I received a paid of shoes for Christmas that I need to exchange for a different size and they basically told me I have to pay $20 to return and exchange the shoes for the SAME PAIR (just a different size). Was literally not helpful at all and told me I am essentially stuck with these shoes. Seriously, any other department store has better customer service than Dillards.

They advertise one thing, the right pictures and sizing and everything matching what you are looking for - unfortunately when you receive they might as well be children's clothes. Spent 100+ with this company and this is the 2nd time their true color is seeping thru. Non returnable - but the clothes are not as advertised or as described. So I am stuck, thought I was buying something - and recived clothes small enough for toddlers. And I am all of 5ft tall. And oh yes, you get to speak with ( or chat with) the rudest customer service representatives you could ever have the luck to get! NEVER AAGAIN! After years and years of good service, Dillards has gone the way of the world!

Big thank you and a huge gratitude to the best sales women I met today at Dillard's in the perfume section( Leticia Gutierrez), and another thank you to the floor supervisor Laura.
Again, Thank you Leticia to the devotion and outstanding help you demonstrated today.

I ordered a gift for my elderly dad and it was never delivered. He was heartbroken so, I placed another order, thinking I would be reimbursed for the original one. I tried for months to get this matter resolved. I asked for a supervisor, however, they put me on hold for almost 30 minutes and he was unable to help. Had this happened to me with Nordstrom they would have NO PROBLEM crediting my account. Why would you require a customer to pay for merchandise that they never received. Needless to say, I closed my account and will NEVER shop there again. I have also shared the information with my friends, family, and colleagues l, who stated that they won't either. THIS IS POOR CUSTOMER SERVICE! THIS IS HOW DILLYREAT THEIR CUSTOMERS! To top it off, the people I spoke to could not speak good English and I'm not sure if they even understood what was going on. After speaking to four people, NOTHING got resolved.

I love Dillard's! They have amazing sales on some amazing products! I especially love the after Christmas sales! I got my latest handbag there. I'm very happy with it!

I was nearly shot to death in Austin, TX, for simply complaining about not getting my Estee Lauder cosmetics I ordered and paid for by credit card at Dillard's Department Store. I had paid for my purchase by credit card and waited patiently for the mess at the Cosmetic counter. The poor workers were trying to put things together. It was a disaster! After waiting for an hour, I complained to a manager who acted like a manager but was no manager. I never raised my voice and acted nice.

6 police came down and circled me like sharks ready for the kill with GUNS! I was in severe harm and ran. They were ready to destroy me and shoot me dead. Probably take me in the back and hog tie me till I died. I left without purchase and complained to my husband. I went home and saw where they hog tied 7 men mostly black and Hispanic. I am Lilly White and they came after me. I complained to Mrs. Dillard in her lofty expensive Gulfstream Jet flying around in luxury and she got nervous. She offered me $200.00 for Dillard's near miss of trying to kill me for what? I took the money and will never shop at this evil store owned by Demons. Now I have found I am related to these worms that kill. I should of sued them, but I don't like to sue. KILLERS! Never shop at Dillard's unless you want to die! Dorothy Rockwell

My family and friends and myself will NEVER shop at dillards again. My family member was terminated after 21 years of employment for the reason she makes to much money. What a crock of shi...

I placed a large order of china and went through all the prompts without seeing a place for the shipping address. Suffice it to say the order was placed and afterwards I called and explained the problem of not seeing a place for the shipping address. The first customer service representative hung up on me. I called back again and upon checking they said part of the order had already been processed but they sent the freight company a recall and would reship it to the correct address. I was told I could check the status with the tracking number. Nothing ever came up with the tracking number. I called again yesterday and they said it would take a week to receive the order back from the freight company. Today the order arrived at my house - 2,000 miles from the correct destination. Upon calling Dillard's they informed me they could not and would not do anything. So I will have to pay for shipping again (I already paid Dillard's $20). I will never buy anything from Dillard's online again. I am very disappointed in their service. I have never had this problem with Amazon and should have gone with them in the first place!