Dillard's

I think the problem is more with Dillards than the manufacturer. Via Spiga shoes I ordered online were listed as leather uppers, they are anything but, the smell of rubber is overwhelming and nothing on the box or shoes indicates leather. I unfortunately purchased them on clearance and they were not returnable. When I complained to customer services they agreed to have them returned so that some non-specialist in the warehouse could determine that they were leather or not, if that person determined in their sole discretion the shoe was leather they would be returned to me again. I only purchase leather shoes, so I know what I am seeing and touching. Why on earth does it make sense for them to pay shpping 3 times rather than just double check with their supplier. I just don't have the time to go to the post office, THAT'S WHY I ORDER ONLINE DUH! So I am now stuck with something other than what I thought I ordered.
Dillards customer service sucks!

They sent me all the wrong clothes. From different color jeans and size, they also sent me a dress. I contacted customer service but due to technical difficulties on their end they hung up on me.

I had purchase a LV bag in One of the stores. I came to see the head manager store And told her that I am returning what I purchase because the bag had a horrible smell that gives me a bad headache and stomach pain.
I notice the smell the day of my purchase I told the sales lady why is that smell so horrible and she said it will go away!
I explain it to the manager and I wanted my money back since it cost me a lot of money and she refused to take it back even tho it was only 21 days. That smells was giving me a bad headache and stomach pain.
But she still didn't protect me as a costumer. She's a horrible manger! Who is your priority when it comes to costumer care service? Is the people like me who bought a merchandise from Dillard's right? But she tried to stand her own rights she thinks she's more superior -instead of taking care of their costumer! That is horrible! She said she will not give me back my money and do what you want to do with your nag you purchase ——it's like she doesn't careless! She's a horrible human being!
You're not supposed to be in your position will power! You take care of your costumer and listen! To the issue no matter what policy you have you have to bend down and listen carefully! That's a costumer service if she knows what it means?
Terrible costumer service!

We used Dillards for my cousins wedding and i needed to return my dress... at the Daytona-Volusia location. They were nice about it and things worked out good.

I was employed with Dillard's at Post Oak in Houston for two years. The company treats employees like crap and doesn't have any respect for them. Will talk to them with no respect and not in a professional manner. The associates have been there for years and years. Get the upper hand when their feelings get hurt and go to the store manager Lina and complain and they get the employer in trouble without any investigations. They take the older associate's word for them and make their mind up and write you up. Even though that person does the same thing. Dillard's doesn't care about customers at all. They just want to sell you merchandise at any expense to you or your health or associate's health. BTW if you buy from accessories or handbags. Be cautioned because the ceiling in that area rains $#*! pee from the 2nd-floor toilets above accessories. If you go and see the big trash container it's filled with pee and $#*!. They don't wash the merchandise just put it back on the self as is with pee and $#*! on them. I worked in accessories and handbags and was told not to damage the ideas but to put them back on the shelf or wall. That customer won't know the difference. They don't put caution tape around the areas and don't rope off. So, when customers go into the area and feel water dripping on them. That's pee and $#*! coming from the ceilings.

I was just fired today by a group of managers mr dewey and my manager karen, what i never got is what happened to the day i was physically and verbally played with.
I was sick and was told by my manager to hurry and work fast, ok... im sick, so i asked to go home, when it became a verbal argument i tried to call the store manager in which point my shoe manager slammed the phone and tried to rip out the cord, now few months later they tell my my sales goals are not good enough and i need to go asap even followed me outside like an idiot. Where is the video you denied me of when when slammed the phone on me that i asked for for my attorney? Why would you kick me out like an animal although i was just walking to clock out. And why would you blame sales when we got 4 new people and you waited till its slow season to rid of me, one thing is i want a lawyer to get that video and show the world what you do. You fired a hard worker and an honest one but most of all you verbally and physically abused me, and that you need to get fired for. No empleyee should go through your games and torture

I followed the size chart on the website when ordering a blouse. When it came it was two sizes too big fitting me like a tent. The company sent me the wrong invoice that was for a person in Canada who ordered a dress that had another invoice number. That made it impossible for me to use the Dillard website to get a return approval. I called the company but was unable to get anyone to answer the call numerous times. When I tried the call back option, the system hung up on me. I emailed the company, and the response was slow. They kept sending to return information to the person in Canada and insisting that I was using the wrong address for my email. I told them that they sent the wrong invoice to me and again provided my correct contact information. They told me that they did not have a customer by my name. I tried to refute the $75 I was charged for the item or have the item approved for return through PayPal. Right away the company found my account when they faced the PayPal inquiry. They sent me an email that it was now over 30 days so I did not qualify to return the item even though it was their fault that I could not do so in a timely manner due to their mistake. Because the blouse was not damaged, I lost the case I filed with PayPal. I am left with an expensive tent of a blouse. This is the worst customer service I have ever experienced!

They charge a $9.95 return fee. That's high! If I'm buying shoes online, there's a good chance I will need to return them. To have to pay $9.95 for every pair I return is just too high.

I stopped in Dillards@ the Oakwood Shopping Center, and was blown away by the service that I received from Beverlyn Martin, she went above, and beyond to help me locate a shirt that I was interested in, she was very professional, and kind. I shall return!

I previously order the HUE Mid Rise Cropped Flare Legging in Peacock which I liked very much so I ordered the HUE BLACK Cropped Flare Legging. DO NOT BUY the HUE BLACK Cropped Flare Leggings...they are CHEAP and thin! BEWARE of products that are misrepresented.
SAVE YOUR MONEY...just go to WALMART! NOT HAPPY WITH HUE OR DILLIARDS! I have to return cheap item and waste my money to ship back! Product is not even worth one star!

I ordered three different times on dealers website And all three times the items were canceled they couldn't give me any legit reason why they were canceled my money has not been returned back to my card every time I call and speak to someone in their rude and that's with the customer service representatives I'm in the supervisors They make it as it is my fault that they are being canceled they have no empathy on the fact that these are items that are in high demand and when they finally return my money I probably won't be able to get the items I will probably be sold out my money is still not on my card I'm very I'm upset and they are very Rude

If I could give them a 0 rating I would. Terrible customer service. Wouldn't recommend anyone to shop there. Ordered a pair of Ugg slippers, they shipped the wrong color but the correct order was listed on the receipt it was shipped with. I called customer service and let them know they claimed they would do a rush shipping on the item I ordered. I was going to keep the first pair sent and just pay for the original one once sent because I needed the slippers for a special event and didn't have time to wait for the original order to be sent. The quality of the product was HORRIBLE. The uggs were hard and stiff like it was just cardboard inside of the slipper. The glue could be seen around the soles of the bottom and all around and in the fur. I was told by customer service the original item would be shipped by Tuesday. Here it is Friday I call to inquire about my delivery they tell me that they canceled because they didn't have the item in stock in any store or warehouse. They should've informed me about this a week prior before telling me they located the item and would ship it via priority mail. I needed this item for a special event which was ruined by this horrible company. I'm also convinced they sell defective items shipped from other stores that can't sell them. The quality of the products and their customer service and willingness to help their customers is unacceptable and they should be shutdown.

I've been a loyal shopper for more than 20 years and I've always loved Dillards.
However, I was racially profiled on Saturday, July 1 by the staff who works the section of the store near the accessories hand bags.
They were unprofessional, followed me around the store and engaged security. After I paid for my merchandised I told the woman who attended me at the register that it was very awkward and asked whether there was a problem with theft or other issue that warrants them to follow shoppers and she replied yes. And I told her I was uncomfortable and she told me she understands because it has happened to her at certain stores. As I walked away I said it was unfortunate that they treat customers that way and she told me "well you shouldn't steal then". It was horrible. Never in my life have I ever been spoken to or accused in that manner. The staff needs better training.
I felt extremely violated and I will never return to the store, despite how much I really appreciate the ladies l who attend to the woman's clothing section.

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Good product quality, fast delivery.
All product value of price range.
Excellent!

DO NOT BUY, DO NOT BUY. I ordered a christmas gift on 12/9/20. The tracking to today 12/17/20 says USPS is still waiting for the item. I called on 12/14/20 to find out what the story was. The rep reordered and sent another item FedEx next day. On 12/17/20 I checked the order status and someone cancelled that order. I called again to find out what was going on and no one knows why that order was cancelled. I talked to a useless "supervisor" name Stephanie in the Texas call center and she was no help. I was told by her that items aren't being scanned to speed up shipping. So I'm supposed to trust her and hope a christmas gift for my wife arrives on time? The whole experience is like dealing with a call center in India or Pakastan, not the US. SO PLEASE DO YOURSELF A FAVOR AND SHOP SOMEWHERE ELSE. BECAUSE THIS COMPANY FOR LACK OF A BETTER TERM "SUCKS"

One of the worst customer service experiences I have ever had. Dillards change the price of this shortly after I received it I was still within My return period. Instead of putting the customer first and doing the right thing they insisted that I re-purchase it have the mail it to me for free then go up to the store and use their resources at the store to return the item from the full price to be able to get the current price. When I asked to escalate it they were unwilling to allow me to do that without writing customer service experiences I have ever had. Dillards change the price of this shortly after I received it I was still within My return period. Instead of putting the customer first and doing the right thing they insisted that I re-purchase it have the mail it to me for free then go up to the store and use their resources at the store to return the item from the full price to be able to get the current price. When I asked to escalate it they were unwilling to allow me to do that without writing a letter.

Today we decided to shop at Dillard's at Eastgate, near Cincinnati. There were two purses on sale at Dillard's, same purse as my wife purchased two months ago at full price. However, the prices marked were different. I went and saw the sales manager and she informed me that we were correct and both would be sold to us at the lower price. My wife and I looked around and picked out additional items and when we went to pay, we were told the prices would be different because the original prices were different according to the Store Manager. When it was discovered that the original prices were indeed the same, he informed us that it did not matter what the sales manager told us, he would not approve the same price. Accordingly, I informed him we would never shop at Dillard's again since they will not honor what we were told (Difference if $25 on a COACH purse, is not much). What shocked me is that he told us he did not care if we never came back and Dillard's did not want our business. So much for Dillard's. Maycy's and Nordstrom here we come!

I was shopping at Dillards today I took some shoes to pay at the jewelry cashier, I paid for the shoes and was about to leave, and this "police officer" approached me accusing me of stealing, HE IS A RACIST HE HAD NO RIGHT TO STOP ME, He just had nothing to say and didn't even apologized for his mistake, IM CALLING THE MEDIA FOR THIS SITUATION, SO RACIST

Bought a dress and returned it EXACT condition as I received it. They did not accept return and refused to offer a refund. Do NOT buy from these people!

Tried to charge using Dilliards card which did not work in order to get the sale price. Card would not work... did not get sale price. Called management and they blamed the bank

Dillard's has vendors on their website such as Mac Duggal and they are HORRIBLE. I placed an order 7 days ago no response whatsoever. Called DILLARDS and their response is well they are not us it's a vendor. So you just have to wait. DO NOT ORDER FROM DILLARDS PEOPLE. They have a ton of vendors on their website.

DONT PURCHASE FROM DILLARDS ONLINE
I SHOP ONLINE CONSTANTLY AND HAVE NEVER COME ACROSS SUCH HORRIBLE CUSTOMER SERVICE AND SUCH A HORRIBLE RETURN POILCY.
I made my purchase thru Paypal on a credit card and they gave me a gift card as my refund! I WILL NEVER PURCHASE FROM DILLARDS AGAIN.

I am 80 years old and disabled. My husband is 82 years old. I order clothing from Dillards because they have many styles that I like. When something doesn't fit or I don't like it I return it to the store in Naples, FL. Today my husband took several items that I had received and needed to return with all the receipts that I had received. My order came in 3 different deliveries. Two of them had receipts and 1 did not. Since I had copies of my original order I thought that would not be a problem. We drove to the store and my husband went in with all the papers I had and had received. After a while he returned to the car with 1 of the items I had asked him to return. He told me that they made him go upstairs to the women's department to return the items and when he got there the woman he helped him refused to accept the item which I had not received a receipt for even though he showed her my original order. When he returned with the garment I decide to call Dillards to find out how to return this item. The very nice woman who I reached on the phone assured me that she would immediately email me a receipt which I could then use for the return and she assured me that the salesperson at Dillards could have done the same thing. She also told me that the return could have been made at any department and that my husband didn't have to go up to the 2nd floor and only to that department. I find the personnel and the manager of the Naples, FL Dillards to be very thoughtless and not helpful at all.