Dillard's

Dalila at the fragrance counter is an amazing employee! Dalila knows her stuff and. She also provided samples of the fragrance you like which is fantastic— that way you can try it with your normal workout, deodorant, etc.

I purchased a boots online, never received my
Order. They claimed they shipped it, post office has no record of it. And dillards refused to refund my 150.00. Said they do no refund or replaced online orders. What nonsense is that. This company is money hungry and do not honor customers agreement. Go to Macy's if you need to never shop from dillards because they will
Never send your item and take your money.

Buyer beware! If your gift doesn't fit you. Too bad, Dilliards won't take it back. They act like they don't want to retain you as a customer! I'll take all my business to Nordstrom's, where they treat customers like royalty and want to satisfy them - no matter what the issue may be! Buyer beware at Dilliards!

Was ready to purchase shoes until I saw the shipping cost to Hawaii,$35.00! Macy's, Nordstom, Neimans, Amazon All ship for free and very rude customer service when I inquired about it. The worst on line shopping experience ever

Got a $500 gift card that i purchased at customer service. I received the receipt and card. I gave it to my granddaughter and the balance was zero. I called their corporate office and was told the balance had been transferred to another card the same day but could not tell me where it was or any other details! They said they did not have access to that information. I was told I had to travel 30 min back to the same store I purchased.so I arrive with my receipt for answers and the manager acted rude and accused me of trying to scam them! He would give me no answers or any info on how to help me even though I had both my receipt and the debit card used to pay for it. My money vanished. My Dillard's stole from us and then accused us of wrong doing. My family and I will never do business with them again!

Sales clerk insisted on measuring me and helping me fit bras. She acted like she knew everything when in fact she did not know the first thing about fitting or sales. She measured me completely wrong and tried to push a bras size that was way off for me. In spite of the fact that I told her the size she gave me was too small, she insisted that she was right and kept pushing the wrong size and styles that I was not interested in. I purchased two bras, but I do not feel comfortable with them and will be returning both. I will never shop in that department or store again.

My wife is obssesed with shopping, I guess lots of men around the world can understand my pain. Anyway, I always support her new dresses, shirts and skirts. However, sometimes she wears awful clothes which I don't like but I can't directly tell it to her. So, I have decided to try another option. I ordered here new clothes by my own in order to present it to her, assuring her that she's wearing nice dresses because they're gifted by me, from the bottom of my heart. This service is pretty awesome, there is a big assortment here and I want to recommend all the men such a lifehack.

There is nothing that tells you when you buy something on PayPal, they won't refund PayPal--they'll give you "store credit." I live 500 miles from the nearest store and there is nothing else I want to buy online from them. I would have just used a credit card if I had known--there should be a large notice when you click "pay with paypal" if this is their backwards policy. I'm stuck with a $350 Dillards card, which they refuse to cancel (although they could) and send a check. To top it all off, their customer "service" representative was snippy and rude.

The manager Mrs. Sharon is a terrible person who wants to step on people. If you get another job she will speak badly of you to ruin your reputation and you can't get a job. She under pays all her employees and she threatens people she is going
To fire you. She makes the store get a terrible customer service.

Buyers beware. Dillards has a horrible return policy for on sale items (you only have 3 days to return most items so be very careful when buying). As for the service, expect to wait several minutes for someone to help you even when the store is empty in the men's department but especially in the purse department. In addition, purses that you could find on sale online are more expensive here. Online sales also have a better return policy. Save yourself a trip and go to Macy's or shop online. If you are in the south Texas, McAllen area, Dillards is worse than most areas.

Dillards for years has been my favorite place to shop, No More! I feel Ivanka Trumps special treatment and the conflict of interest of she and her family dealings have pushed me over the limit. Sorry Dillards until I hear you no longer support this administration. I will begin shopping elsewhere!

I have not shopped this store online but the first time i went into one of their stores it reminded me of Kohls. Dillards had a pretty good selection in the mens clothing section. Will shop there again when i get the opportunity

I ordered a pair of shoes in size 8 1/2. I received them today and they were size 7. They're on clearance so I can't return them. I called the one 800 number and the lady proceeded to tell me that it was my fault that I ordered size 7. I haven't worn size 7 since I was in middle school. She told me they couldn't do anything about it because I ordered the wrong shoes. And now she's tell me there's no 8 1/2. So basically they took my order and gave me what they could and stead of the size that I need. So I guess it's time to pay off my credit card and close out that account and start shopping someplace else.

I wanted to return a dress and pair of shoes. 30 days returned period is all that Dillard's allows. I was at almost 60 days and they would not return my unworn items. I lost weight and the things I ordered no longer fit. Who has a 30 day return policy on clothes? Apparently lame Dillard's. Also, shipping is crazy. Payed shipping fee when I ordered and you pay the shipping to return it. Rediculous, I will never order from Dillard's again especially since there are other companies out there doing it way better.

I have never seen a bunch of lazy ignorant employees in my life the older ladies working should find time to bath or use deodorant i damm near had to throw up if i still drank i would have blew chunks all over them get a grip dillards never get a penny out of me you suck and smell bad

Dilliards customer service and unwillingness to help customers with valid returns is appalling. I would recommend never buying anything from Dillards that has a 1% chance to need to be returned. Their employees are trained to blame their computer for their inability to help reasonable requests. I do not recall any other retail stores that are this archaic and greedy in their methodology. Shop elsewhere!

My regular shoe size is 6.5 and I ordered an ugg pair of shoes's 7 online. They are too... small. I need to exchange to one size up. But I have to pay three times shipping fee for this pair of shoes.

Don't shopping online dillards.com!

They have a great men's section of clothes. I had to buy gifts for my brothers and father for Christmas and so I decided to give it a try and it was worth it. Their sizes were so perfect and fit them really good.

I was going shopping at this store with some friends (we are all minors) and we were at Independence Center. We were going to try things on and a worker came up to us and said we should be shopping in the kids section and said the clothes were downstairs and proceeded to take the item out of my friends hand without asking. We just ignored it and went downstairs, when we did there was no clothes so we went back upstairs and the kids section was right there. Not only had she lied to us but she was very rude and none of the clothes would fit us because they were for young kids. But we kept looking around and two other workers were giving us dirty looks and gossiping to eachother. One of the workers called security on us because we "cant be alone after 3pm" it was around 4 at the time. So we got escorted out by an officer. Get better workers that are not disrespectful. If I could I would give 0 stars but I cant so have the 1.

Shopping today at Dillards. Dressing room in youth girls department is horrible. The smell of urine and human waste is disgustingly horrible. I made my granddaughter leave the area. One of the employees said kids poop and urinate in that dressing room all the time and that they do not shampoo only vacuum. OMG! This is Dillards for goodness sake!

Hi,

The associates and managers appear to be friendly, but they are really not. I mean they really know how to put on a show for people. They have too much miscommunication with their customers as well. They sent me the wrong stuff, and they tell you can get money back to a card, but they force a gift card upon you.

I ordered a dress from Dillards online that I was supposed to wear to a friends wedding. Dillards sent me an order and shipping confirmation. They provided a tracking number. However, I found out 10 days later that the order was never shipped, because the item was not in stock. No one has ever notified me. They had no clue this happened and when I contacted them, they said sorry, we will give you your money back. How can you run a business not knowing what's going on in your own warehouse and giving fake tracking numbers so customers that actually rely on them. Now I have no dress to wear to the wedding and I could have ordered something else if I wasn't lied to.

I always have received great help and service when shopping at Dillard's. The staff is has always been very helpful and informative about sales items. The price on designer purses are always GREAT! And the Southern Living towels are very good quality, and the prices were great.