Dillard's

I ordered a Penelton jacket thru Dillards for a Christmas gift for my husband. After only 11 wears the zipper gave out when he sat down. This jacket was one that he did not wear regularly and was more of a special occasions jacket so the wear and tear on it was nothing. I went ahead and called Penelton first to see if they would do an exchange on the jacket since it was well past the 30 days for a return thru dillards at this point. Penelton said they could exchange it for another one for the original purchasing person (Dillards) but would not exchange it for us since we were the third party in the transaction. When I contacted Dillards of this information they said they would not take it back even though they would not be out anything. This to me is Extremely poor customer service. If they would have helped us do the exchange, I would continue to be a dillards customer but apparently, they don't care to keep current customers happy.

Needed to exchange the item I ordered. Item cost $35, after shipping $45. Then had to pay $10 return label. I shipped the item and then contacted them to see if it had been received. They said no it had not been received and did an automatic refund of $25 to me. Did not ask for a refund, I did not want a refund, I wanted in exchange for smaller size. They only refunded me $25. So overall I am now out $30. And I have no item. I have continuously asked them to ship me the correct item and to take back their refund.

Hello, I went to store and found a shirt I liked but they only had size L. I asked associate if they could send me a size M. She said yes. She didn't mention to me about shipping charges. I thought they use to either send to store for no shipping charge or send to your house for a small charge. She processed the order and when I questioned the price she said shipping was flat rate $10.00. Thought that was too much. I asked if I could cancel and she said "No". She offered to call a manager over for me but I declined. I just wish she would of given me the information on shipping before I ordered. Also, my fault for not asking right away. Dillards has good selection of clothing but prices are so high. I usually will shop their sales.

"This is my first time ordering from Dillards online. I typically shop in the store. Anyway I'm very satisfied with the belts that I bought for my wife. It was exactly what I was looking for and didn't have to get out in the crowds to shop."

Purchased a coach purse full price the next day they reduced it by $60... i called for price adjustment and the said they do not offer price adjustments. Most other stores offer price adjustments... very disapointed and will never shop at Dillards ever Again

Canadians - before you start the work of choosing items you wish to order from Dillard's, and later learning your credit card and PayPal won't work for you to proceed, know that Canadian credit cards are not accepted by Dillard's. I spent an hour shopping, then 45 minutes on two calls to Dillard's (the line was disconnected during my first call) only to learn that Canadian credit cards are not accepted.

They refuse to give me my money back to my credit card instead they keep trying to push me to accept a refund by a gift card. They got my money. I didn't pay by gift card why should I get a "refund" by gift card?
Awful shady business. Never buy from them once they get your money they keep it no matter what.
They sent me the wrong stuff and I had to pay $147 for a bunch of junk. Is this a joke?
Now I understand why they are going out of business shady shady

I ordered a non returnable dress online a while ago. I understand it was non returnable under normal condition, and I never intended to return it, but the dress was defective and when I tried to return it in the store the manager said she cannot do anything about it and I can take the dress to a retail store and pay someone to fix it. Unbelievable!

Not the place to buy for other people. Even when you have the original receipt Dilliards refuses anything to the recipient other than a gift card regardless of how the person paid unless you would like to have the amount put back on the purchasers credit card to let them know you don't like their gift. Horrible business practices!

I brought a pair of nice boots online at Dillards, the day I received the boots I noticed the price online dropped by almost 40.00 so I went to Dillards told them I brought them online and they replied, we can not give you a price difference and if you returned the boot we can not sale it back to for 24 hours. Dillards I feel like I was ripped off because when you shipped my boots out they had already been put on a bigger sale. I was very unhappy with your policy buyer beware.

Dillards has Ten Star products both online and in store. I have shopped the stores while on business and they have great quality items. I take stars away for the shipping, return shipping cost, and the failure to have coupon codes often. I have never had an issue with Dillards ( I used a coupon code and had no need to return) as they often have limited edition items which only Dillards carries. However, the coupon code made the sale possible other wise the item would have cost an additional 11.95 and returns are on you. Macy's and others make online shopping with Dillards not necessary- as they are much better with shipping cost and returns. I will continue to shop brick and mortar Dillards and only online with codes. Sale prices are not the best as Dillards is not a competitive in pricing.

I just tried to return month old shoes that the zipper had broken. I just wanted to exchange them. I did not have my receipt. Unlike Nordstrom who will bend over backwards to help you I was told absolutely NO! I could show them on my bank statement the purchase but they basically said I could have gotten them anywhere. These are $200 shoes, one month old that have a broken zipper. I will NEVER shop at Dillards again, when Nordstom is a much better alternative and Nordstom will treat you like a customer they'd like to keep.

Every single time I have ordered a fragrance online, it has leaked in the box and I've had to take it back, what's the point in paying $20 for shipping when I have to drive there every time without fail?

I purchased two dresses online March 7th for an April wedding.The dresses arrived about a week later. Like everything else, the wedding in April was postponed. I had planned on returning the dresses to the Dillards store and was assured I could do this when I ordered them. I contacted Dillards today and it took 2 hours to get through to someone. I was then told, since it had been over 30 days, the dresses could not be returned. I hope Dillards is one of the stores that goes bankrupt.

No reason to buy from this store in good faith because they just steal from people! Don't make yourself angry by being disappointed by supporting this store in good faith just to be unable to return an item you've had in your possession for less than 2 weeks! Oh and the manager of the store was not in at 11:35am 2 days before Christmas!

This is my 2nd bad experience with Dillard's & their customer service. I had bought a watch & wanted to exchange it for a bigger dial. Dillard's Rep couldn't locate the item# on the return receipt & told me to contact their manager in customer care. Their manager was not helpful & she didn't tell me any work around options about store credit or gift card! She was so rude that she told me to gift the watch to someone else if I don't like it!. I know there are people who have returned merchandise after 3 - 6 months of purchase. All Other stores like Macy's & JCPenny accept returns using a return label then why not Dillard's? It's ridiculous!

I have been their customer for years now, their store brand shoes are my favorite ones. I only took one star off because they don't offer free shipping ever, which I guess is good or I would be totally broke from buying their shoes when they go on sale. For the price Antonio Melani and Gianni Binni are the best quality shoes I have ever seen or wore. Sorry overpriced designer shoe manufacturers. I don't need a designer name to make me feel good about myself and walk like a tortuted puppet in uncomfortable overpriced heels.

Dillards system has conflicting profile info. Attempted to correct and Scust service rep said that manager said order would need to be cancelled.that they couldn't correct even though it was their system error. Beware!

Apparently Alex Marie shoes are a trademark of Dillards. I bought pair to go to my son's wedding. I put them on right before I was to walk down the aisle and the entire strap came off! We stuck a saftey pin in to hold it. Later, I noticed my toes were coming out the end of my shoe. Upon inspection where the two sides of the shoe meets in the middle had come apart and was hanging on by a slim piece fixing to completely break into! These were open toe sandals. I had to immediately take them off. So here I am at my son's wedding dancing in flip flops wearing an after 5 dress!
Shame on Dillards for selling such shotty clothing and ripping people off!

They changed my card which changed delivery method which caused me not to receive my bill by email which caused the 1 and only late payment I have ever had on my credit report at the age of 61. I contacted them serveral times and they refused to remove it. I have not and will not ever shop there again.

If I could give Dilliard's 0 stars, I would. They make it very difficult to patronize their store. You better be on top of things when you buy something from them. Let 30 days pass, even 1 day, and you own it, even if it doesn't fit. To add insult to injury, if you are within those 30 days, you have to pay for the return label. If you are exchanging the item, then you have to pay to have the item shipped to your home again. This is so tacky for a store that's supposed to be an upscale store. I won't be shopping there anymore. I strongly recommend that you not waste your money at this store when the customer has to carry so much of the burden for shopping there.

Worst customer service for online orders! Most other stores offer free shipping after a certain amount; not Dillards. Their ship cost is high, and if you must return, YOU pay as well. I received a dress that was not as the one pictured, AND had defects, yet they still wanted the shipping cost to be on me, BOTH ways! I went in the store in person to return, to avoid the return shipping cost. I had to show a manager the error, and had to argue to get my shipping cost back! Sheesh! I don't know how they even stay in business.

OMG the handbags you can get on this site in the sales and clearance category! They carry Fossil, Steve Madden, BCBG, Lucky, Gianni B, KVZ, Jessica Simpson, The Sak, etc. They are actually having a great sale today 40% off sale and clearance 07/28/11... The only reason for 3 stars? The shipping is pretty expensive. Must see this site!