Dillard's

Bought a jumpsuit, which did not fit. I returned it via USPS, picked up the same day. I keep calling, and still have not gotten my return.

Bought myself some rather jacket and a bag. Prices were a bit high compared to other stores but the quality of the items is fantastic. No complaints

Don't shop at dillards, they lay off their hard working employees just before Christmas just so they can hire part time help them lay them off after Christmas. They suck and I will NOT shop there.

2 days after I make an online purchase, the item goes on permanent reduction. I called customer serv. & NO, they do not refund the difference.

I exchanged a black Metal Mulisha hoody I purchased for my boyfriend for Christmas because it was too small. It had tags attached and I had my receipt. It had sat on my counter for about two weeks since I live about 40 minutes from Idaho Falls. I have a large ragdoll cat, and his hair ends up on everything. When I pulled the hoody from the bag I noticed it had cat hair on it. Now, I am not talking large clumps, or an excessive amount, it just had some white hairs on it. I started to wipe it down and apologized with a laugh that my cats hair attaches instantly to anything black. The larger hoody I was exchanging for was on sale, so I asked the salesman if the additional money could be put back on my card or if it would need to be a store credit. He looked at me and said "We aren't the type of store that takes back worn clothing." Insert snotty tone when you read that. I said it hasn't been worn and the tags are attached. He said "but it has cat hair all over it." I asked him to get a manager (yes I was a Karen). She immediately said "Oh we can exchange this, it's obviously not been worn and it doesn't smell. It will just need lint rolled." I exchanged the hoody and got my gift card. I didn't realize until I got home that the salesman had not given me my printed receipt as I requested. Seems intentional to me but that is just my opinion. I didn't catch his name but it was a young 20's aged man who was working in the men's wear section with kind of a Justin Bieber wannabe look about him.

I ordered slippers and returned them and I used Afterpay. My Afterpay payments never stopped and then I received a Dillards gift card as my refund. They wouldn't put the money back on my debit card

I order almost frequently from Dillard and have never seemed to have any problems with my deliveries.

Got my order quickly, everything works, thank you.
The employees are polite, all questions are resolved online.

I was planning to buy products from dillards, however, reading the bad reviews has left me to think twice before purchase?

I ordered 2 products on this webside. The order arrived in good conditions in less than 1 week. Thank you

I want dillards stonecrest mall litonia GA, on 12/20/21, i am very disappointed the way she treatment, her name is kiahum phrey i believe customers service is very important.

Here I found great and convinient shoes for my college and work. But the price is a little expensive.

After today's experience at Dillards, my opinion is that some of their employees are discriminating, intimidating and threatening towards Spanish speaking customers. My name is Dr. Mary Miller, and on 9/23 I purchased a bed quilt for my mother who was arriving from Spain on 10/6. We made her bed and found a hole in the quilt. I found it unacceptable to have a hole in a new merchandise, and I called Dillards immediately. The customer service representative stated that it would not be a problem that I did not have a physical receipt on hand. According to her, showing my bank statement would be enough. Well, my 80 year old mother and I returned to Dillards to exchange the damaged quilt. When we arrived, we first we talked to the same two clerks who sold me the quilt; but one of the explained that even after she saw my bank statement there was nothing that she could do as I didn't have a proof of purchase. I escalated the situation and spoke to the manager, The Hime Department manager's attitude from the beginning was demeaning and condescending, she profoundly refused to either exchange or return the quilt. She stated that she believed that we had washed the quilt, because they don't sell damaged merchandise. I repeated time and time again that I did not wash the merchandise, and she flat out called me a liar. She began to raise her voice, got frustrated and threatened us to call security to have us removed from the store. This woman was ready to have my disabled mother and I escorted out of Dillards because we wanted to exchange damaged/defective merchandise. Later on, at one point she mocked me by saying, "but you a doctor and can buy another quilt!". After she realised that her intimidation tactics did not work, she decided to talk to customer service and I received a gift for only $86.60 out of the $124 that I had initially paid. Some credit is better than nothing, I thought. I am appalled of such discriminating customer Service at Dillards; especially knowing that Hispanics make up 31% percent of the population.

Dillard's has very nice clothing, very good brands, nice & clean. Prices are little higher but merchandise also better. Love to shop here

Great service. After ordering on the website, a member of the store staff called right away. I received the order without any problems.

Had a great experience with Tammy at Dillard's. She wS very helpful, kind and very efficient. Thank you Tammy for your kindness.

I cannot believe Dillards doesn't have free shipping specially this time of the year! Black friday week. Christmas coming up and COVID time!

DILLARD'S AT BEACHWOOD MALL IN CLEVELAND, OH: WENT THERE TODAY -NEW YEAR'S EVE TO SCOPE OUT THE SELECTIONS FOR TOMORROW'S PURCHASES. ARRIVED AT ABOUT 10:30 AM. THE STORE HAD ONLY BEEN OPENED ABOUT A HALF HOUR SO THERE WEREN'T MANY PEOPLE THERE. HEADED TO THE SHOE DEPARTMENT WHERE I SPOTTED ONLY TWO SALES ASSOCIATES WHOM WERE BOTH HELPING OTHER CUSTOMERS. I CIRCLED THE DEPARTMENT A FEW TIMES JUST WAITING ON AN ASSOCIATE TO BECOME AVAILABLE. WHEN THE LADY WAS DONE HELPING HER CUSTOMER, I WHO WAS BASICALLY STANDING NEXT TO HER SEEMED TO BE INVISIBLE BECAUSE SPOKE TO ALL OF THE CUSTOMERS AROUND ME BUT NEVER ASKED ME IF I NEEDED ANY HELP. STRIKE 1! THEN ANOTHER FEMALE ASSOCIATE CAME FROM THE BACK AND ASKED IF I NEEDED HELP. I TOLD HER YES AND THAT I HAD TWO QUESTIONS. I ASKED THE FIRST QUESTION AND THE PROCEEDED TO WALK AWAY. I STOPPED HER TO ASK MY SECOND QUESTION AND SHE ANSWERED VERY QUICKLY AND AGAIN TURNED AND WALKED AWAY. I'M VERY DISAPPOINTED AS I KNOW THESE WERE BOTH SEASONED EMPLOYEES AS I'VE SEEN THEM IN THIS STORE BEFORE. PERHAPS THEY ARE NOT READY FOR THR CROWD THAT AWAITS THEM NEW YEAR'S DAY. WHATEVER THE CASE, I HOPE THE CUSTOMER SERVICE IS BETTER TOMORROW OR MAYBE THEY SHOULD CONSIDER FINDING ANOTHER JOB! I WORRY THAT GOOD CUSTOMER SERVICE AT A STORE LIKE THIS IS GOING DOWN THE DRAIN.

A few years ago my husband needed a couple of suits for his new job. We decided to try Dillard's, we went straight to the men's department and proceeded to check out the suits. My husband tried a couple of jackets to get the feel of them but thought it would be best to try the full suit on.
We needed help, so I went and found an associate and asked them for help, they said they would be right over. Well 20 mins past and he didn't come over to where we were standing. So I went to look for him and he was helping another couple.
He motioned he'd be right there, again we waited so I once again went to find him or someone else. He was talking to another associate. He looked up and carried on his conversation. So my husband and I left very angry and very dissatisfied.
Today, we decided to give Dillard's another chance, we went in to the suit department as we were looking for a suit, shoes and shirt for our daughter's wedding next month.
We looked for someone to assist us but he was busy with someone else, only this time he said he would be right with us.
So we waited close by this time, surely we wouldn't have the same experience as the last time. The next thing we saw he was dealing with another customer who had just walked up to the counter, so being rather patient people we decided to check out some suits for ourselves as we waited for him.
So as my husband is trying on jacket after jacket, I noticed a young man standing by the counter all alone no one near him he want busy with a sale he was just stood there.
He looked over watching me and my husband as if we were going to take something, he never came over to offer us help and the other associate was now dealing with yet another customer who had just walked in to the area. That's it we are done with Dillard's, you have disappointed us for the last time.
On the other hand we went to Macy's and were treated very well and unfortunately my husband didn't get his suit but he did get a very nice experience and a shirt.
Maybe Dillard's needs to do a bit of mystery shopping in your own store. Especially the one in Newport news VA.

It depends on the seller that you get your product OK and at time, but if that doesn't happen you can get a refund. The web works well.

Company has excellent quality items I'm very happy with the store. I give this store a 5 star because I found a lot of things I like.

They have large collection of shoes from various famous brands. Good shipping and customer services. Bought pair of shoes at a good price.

So I was told about the New Year's Day sale. I shopped online for hours and put items in my cart. I was on the Dillard's site for a few hours before 12 am ready to make my purchase watching the countdown. While I was waiting, one of my items said only 2 left. Then it said removed from cart, item unavailable. Really? Is someone else allowed the sale before me? Like the East coast? Then... all of a sudden an error. I couldn't get back on. Kept telling me Error. Then it says, Suddenly, we have become extremely popular. Due to an overwhelming amount of traffic, some guests are unable to access the site. We have you in our "queue"... well, not to mention the other time I have wasted, I have sat here 45 minutes now just waiting to check out. Bet you there's not one thing left in my cart. Wow, the time I have wasted. Oh yeah, they apologize for the inconvenience. LOL. Now I need to go return the items I bought at the store that matched what I wanted online. I can't express on here how mad I am. I don't think I will ever be able to check out. Guess I just need to go to bed and lesson learned. Don't shop at Dillards, especially online because when 12 am comes around, you will be bumped off and someone else gets yours items and you just wasted loads of time you will never get back. Hey 12:53 am it let me back on. I only have 2 items left in my cart. Now, do I want to pay the same shipping cost for one item that I was going to pay for 6 items. No. And I do not want one of a matching set either. So screw that. Now, I won't buy anything. Not worth it now. Cuss, Cuss Dillards. I should not have been bumped off. Now, I will return the other items to the store.