DirectGardening

Good: They keep their promises, and replaced the plants without issues. Plants are very reasonably priced. Compared $8 with $25 at other places.
Bad: Takes forever to get the plants. All shipping materials need to be kept in order to return the item. Returned shipping is on the buyer (cost me over $10 to return).
Ugly: The first shipment arrived dead, the replacement was alive but not that much better.
Conclusion: I am giving them 3 stars to account for the combination of dead plants (1 star) and returns (4 stars). Buy at your own risk. There are people with 5 stars experiences with this company, so it's like buying a lottery ticket. If you are patient and willing to take the chance...

I brought 3 Giant Asian Pear from Direct Gardening
Last year, on there website it's said this Pear tree produced 3 pounds per fruit and they're self fruit. The tree doing good, but they have thorn and leaves are very small and the leaves color is purple and red. I messaged them but they never answer my question they just give an excuse. I'm thinking it was a Bradford pear. They're dishonest. Do not buy from this place

I would give 0 stars if I could! Ordered Purple fountain grass. Order came Dead and would not grow after it took 8 weeks to be delivered. Emailed cust service with no reply. Mailed backed receipt for a refund with no response. Only thing this company is good for is taking your money. They DO NOT HONOR Warranty.

I ordered red birds in a tree and never heard from them until more than a month later when I emailed them asking where my order was. All of a sudden, my credit card was charged, and sometime later, I received dried up, absolutely dead plants. It would have been funny if I hadn't paid them actual money. I contacted them immediately and was told to return them within 10 days in the original packaging and send them with a return receipt. I did EXACTLY what they told me to do, and I never heard from them until I yet again emailed them. I was pretty much told to f off.

If someone out there wants to start a class-action lawsuit, I'd be willing to go in on it.

I don't have proof of purchase because I never received an order verification. They probably do this on purpose. My credit card, however, was charged, and I have the USPS return receipt.

If you want to be parted from your money to receive nothing of value, then by all means order from them.

My plants are dead! I spent a lot of money for dead plants. This is bull crap and I will not be ordering for them again. I ordered them back in may and i just received them today. The ones that show up on time still haven't done anything

I purchased begonia and geranium plugs at the beginning of the year - I was more than delighted with my purchased - a young lady called Hannah added to my overall positive experience -
The plugs were delivered as anticipated - they grew well - they provided a great show of colour from mid July to DAte. In fact I am preparing beds for spring and am having to dig up begonnias in full bloom. More than pleased with my purchases.
Will be ordering more for next year

These folks are scammers. I received the bare root stock I ordered. One was a dead stick and one but on buds and then died. I sent back the original shipping label as directed and didn't hear anything from them for about 10 months. Then I get a $5 replacement certificate only good for merchandise. I get it day after day. I finally send them a copy of their guarantee. The I get an e-mail from from "Dutch Gardens" with a "case #" that says they are looking in to it. The next message says that they have made the hard decision to sell to Gardens Alive! With links to buy from them. Beware this business! Happy gardening.

New owners - same crap, unfortunately.
If you order something, do not be surprised if they are suddenly OUT OF STOCK or DO NOT deliver it.
If you try to change your order, or pursue it vehemently, THEN they will tell that it is too late - that the order is out for delivery. THIS has occurred multiple times. NOT a coincidence.
Plants arrive in terrible condition, because they have been in the mail for an entire week. Almost nothing survives.
Customer service continues to be awful - and billing is off.
I have nothing at all positive to say about this company.
Never before have I had such terrible service.

I ordered multiple items and the delivery instructions said to deliver to the rental office. I went on vacation for a week and came home to my order on the porch with Texas fried plants
I sent them pictures of all the plants in and out of the packaging but you have to send them back the shipping label. By the time they responded I had thrown it away.
This used to be a great company. V

We ordered 5 Corydalis Blue Line plants at $11.00 each. What we received was dirt. There was no sign of any plant material in any of these packages. I asked for a refund... but was told I could have merchandise credit or new plants. This company will take your money gladly but will not refund any. I will not purchase from them again. Buyer beware!

Long delayed shipment ordered April 2020 that arrived end of July. Dead plants. I kept emailing to cancel my delivery as it was getting too hot for any plant to survive. No customer service. I paid for what survived and a pot I ordered. I contested payment with the credit card company because I didn't want to pay for dead plants and wrong items. I ordered a blue rose and it's white. I keep getting this letter from a Carol Tarbox threatening to take me to court as she wants me to pay a $80+ balance for their incompetency in sending me plants that were dying and had no chance of surviving the summer heat. This has been going on for a year now. I sent them all required shipping labels for the return. She refuses to give me a phone number to discuss this issue. From all the reviews I've read, BBB should close this company down. I am very frustrated as I have never dealt with a more dishonest and incompetent company like this who is still hounding me for payment for dead and wrong plants.

They would not refund the shipment which took entirely too long to receive and stated that if you do not send the shipment back within 14 days no refund... thats bogus. The shipment took forever i tried to have a refund done thru my credit card and they disputed it and miraculously after the shipment took forever it finally arrived... all items did not grow and were dead. Again I requested a refund without any resolve. $#*!ty customer service, I mean customer service non-existent. Then I sent back the label as they require and requested immediated shipment or refund, I got a response I would have to wait until Spring of 2022. This is unacceptable behavior and unethical. I have filed a complaint withBBB and I expect to see the amount refunded in total or to go as far as I can to make sure that nobody ever uses their services again as its a big SCAM & RIPOFF!

Is there a way we can sue this company for stealing our monies?
How many customers ave they fooled of taking monies and delivering trash.
I mailed the original shipping label for replacement as per their policies after sending me trash dead plants last June. They emailed me and replied replacement will be this fall.
Then they sent a card with a different response that they will mail replacement on Spring 2022.
In other words after ordering on March, they will probably send after a year. Maybe never and they are laughing their way to the bank.

They don't stand behind thier products that they ship even when they send the wrong items. These guys have the worst customer service I've ever had the pleasure trying to deal with. I order privet hedge they sent Siberian elm and won't stand behind it because it been over a year nobody can tell the have the wrong items in that time frame when they sell root stock? They refuse too make it right so I'm gonna have to deliver these back in person I guess!

They waited until July to send my March order. It takes a week or more to get an email response from them and they don't list a phone number. I asked for a refund or for them to actually ship my order countless times between April and May. Of course no refund and I'm never given shipping information. I had already given up on them and disputed the charge by the time plants arrived dried up and dead. Worthless and a waste of time.

I wanted to rate this as ZERO. I ordered my plants and within 15 hours I called to cancel the order. They said that they can't cancel the order over the phone, I have to send them cancellation request via email. I did so. I remember that it said processing time is around 2 weeks. But all on a sudden, 2 days later I received an email that mentioned my order is been shipped. Surprisingly I received my order within very short time. Both of the plants were tiny dried broken sticks with fragile/brittle roots. They came in a plastic bag without any hard box, without any stick to protect the stem from breaking. I thought their plants are comparatively cheaper than others. But what ever I spent is a total wastage of money and time.