• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1490

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.2%
Positive
681
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,301)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user bmanj
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

It takes a few days and is pretty expensive, but at least it did unlock my phone.

Thumbnail of user mbakos
1 review
0 helpful votes
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September 27th, 2015
Verified purchase

There was a bit of delay but im happy there were constant updates from the sales team

Thumbnail of user leonm41
1 review
0 helpful votes
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January 10th, 2016
Verified purchase

This group is Very generous. If people could emulate this the world will be a better place

Thumbnail of user ajayb4
1 review
0 helpful votes
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January 6th, 2016
Verified purchase

The service given was excellent got my phone unlocked for 2 days so happy with these service

Thumbnail of user lyndac91
1 review
0 helpful votes
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February 2nd, 2020
Verified purchase

Daughter was very happy to have my old phone. Very good service. Would use again. Thank you

Value
Shipping
Quality
Thumbnail of user salmanr18
1 review
1 helpful vote
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November 23rd, 2022
Verified purchase

You pay 23.99 then you have to pay another 35.00 and it takes 1-10 days its not instant. BUNCH OF THEIVES. AVOID THIS COMPANY

Thumbnail of user juliov276
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Very easy and fast,iphone 11 unlocked in just 10 minutes,highly recommended.

Reason I chose this product:

Very simple and straight forward.

Quality
Thumbnail of user ihory
1 review
0 helpful votes
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October 30th, 2015
Verified purchase

Its really work. I wasn't sure in the beginning, beacouse you pay and wait... but now I'm using my IPhone thanks to ufficialiphonunlock...

Thumbnail of user michaelt750
2 reviews
6 helpful votes
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August 12th, 2019

DO NOT USE THIS SERVICE

They did not deliever what was advertised and have refused to refund my money after multiple requests.

-Michael T.

Thumbnail of user kushangd
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Did not like how i was lurred in with 27$ and then asked 63$. 2 step process was unclear.

Reason I chose this business:

Reviews were good so lured in plus it showed less price. However it turned out to be more expensive affair.

Quality
Thumbnail of user adamk69
1 review
0 helpful votes
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December 27th, 2015
Verified purchase

Toook longer than the normal tym 4 days more. I admit i was nt sure it wud work
Bt it did n am vry happy. Expensive bt worth it

Thumbnail of user princea80
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Was good at first I was scared a little bit but the process went smoothly

Reason I chose this business:

I have used you before

Quality
Thumbnail of user andreg17
1 review
0 helpful votes
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April 26th, 2016
Verified purchase

At first bit worry but finally it was great.
But would be grade if i can open trade accout

Thumbnail of user tomb2389
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Paid the 75 dollars and boom unlocked………. No other issues.

Reason I chose this business:

Best price.

Reason I chose this product:

Recommended

Quality
Thumbnail of user associateds
1 review
0 helpful votes
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September 9th, 2015

Pros Great site pretty quick response and reliable unlocking you phone
Cons Too Expensive for the service gave it a 4 star because of this

Thumbnail of user gregm607
1 review
1 helpful vote
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September 30th, 2020

Do not use them its a SCAM they will get you to commit to Premium Service = total scam and waste of money

Thumbnail of user norbertoe8
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Muy rápido y fácil de utilizar, muy buen servicio para desbloquear

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Norberto, Muchas gracias por tomarte el tiempo de dejar una reseña sobre nuestro servicio de desbloqueo. ¡Estamos encantados de saber que el proceso le resultó rápido y sencillo! Si tiene más preguntas o necesita ayuda con su Samsung S23 FE, no dude en comunicarse con nosotros. ¡Disfruta de tu teléfono recién desbloqueado! Un cordial saludo, Carlota.

Thumbnail of user carolinew759
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Direct unlocks unlocked my phone with great success and I was able to switch phone carriers

Quality
Thumbnail of user mrt268
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

Process was straight forward and easy to undertake

Quality
Thumbnail of user stevenf1545
1 review
0 helpful votes
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July 16th, 2023
Verified purchase
• Updated review

Works as advertised, however I was a little disappointed in the double billing for the service

Reason I chose this business:

Google search

Reason I chose this product:

Phone unlocked

Quality
Fast service
July 11th, 2023
Verified site experience
• Previous review
Thumbnail of user wyattw56
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Very easy to navigate and most affordable. The process was fast and free of any snags.

Quality
Thumbnail of user amirahi
1 review
0 helpful votes
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November 18th, 2015
Verified purchase

I wait for a quite long time but still it is not a bad experience :)

Thumbnail of user michaela5285
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

Easy process with quick turnaround and my phone was instantly unlocked, ready to insert my SIM card

Quality
Thumbnail of user edgarn51
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Muy buen servicio y no tan caro para el servicio que brindan gracias y lo recomiendo 👍

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Edgar, nos alegra saber que estás satisfecho con nuestro servicio y que consideras que ofrece una buena relación calidad-precio. ¡Gracias por recomendarnos! Si hay algo más que podamos hacer por usted o si tiene algún otro teléfono que necesite ser desbloqueado, háganoslo saber. Ha sido un placer atenderle. Saludos cordiales, Carlota

Thumbnail of user rajas22
1 review
0 helpful votes
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June 5th, 2016
Verified purchase

The service is aswesome and very quick. They communicated well at each stage when there is a delay.

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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