- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Direct Unlocks has a rating of 3.8 stars from 3,311 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
I went on your site hoping to unlock my iPhone I wasn't sure what carrier it was so I figured I'd pay the 6 bucks to find out and got stuck purchasing something for 6.99 28.99 and 50 dollars even and never got my activation lock removed. All those other services I didn't need but it would bounce me from page to page. Your site was misleading and never mentioned all these pre charges. I would be satisfied with a refund or the activation unlock like I need for my iPhone and then we are cool I'll have nothing but good reviews. But seeing as I didn't have in my budget 150 dollars for the unlock I'm SOL without a working device until I get paid next month.
It worked 🙂 thanks for the swift rescue. Working well so far
I chose direct unlocks because of all of the good reviews
I chose to give these products a try because of the reviews
Hi Michael,
Thank you so much for your positive feedback! I'm glad to hear that your iPhone 8 Plus from AT&T USA is now successfully unlocked and working well. 😊 We're delighted you chose Direct Unlocks based on our reviews, and it's great to know that we could meet your expectations.
If you have any other questions or need further assistance, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
One simple word WOW! I like that it's easy and worth every penny
I was referred by one of your customers who also loved it
A friend gave me some good feed back and told me to try it and I did and I like
Hi Noah,
Thank you so much for your wonderful review! I'm thrilled to hear that you had such a positive experience with our service and found it both easy and valuable. We're always happy to know when our customers are satisfied and even more so when they've come to us through a friend’s recommendation.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. Enjoy your unlocked iPhone 11!
Best regards,
Charlotte
Excelente pude desbloquear mi celular con facilidad ya que no encontraba lugar para desbloquearlo por la compania que tenia
Lo encontre en la pagina web
Las resenas me ayudaron a escoger la pagina
Hola Taisha, ¡me alegra saber que pudiste desbloquear tu Galaxy S23 Ultra sin problemas! Gracias por tomarse el tiempo para compartir su experiencia positiva. Agradecemos que haya elegido nuestro servicio y que las reseñas le hayan resultado útiles. Si tiene más preguntas o necesita ayuda, no dude en comunicarse. Saludos cordiales, Carlota
Very easy, even though that I had an issue with my carrier, the support team got back to me very quickly and helped me resolve my issue very fast would easily recommend it to anybody
Hi Sean,
Thank you for leaving us a review. We're thrilled to hear that our support team was able to assist you swiftly and to your satisfaction! We strive to make the unlocking process as smooth as possible for our customers, and it's great to know that you'd recommend our service to others. Should you need any further assistance or have any more questions in the future, we're just a message away.
Enjoy your unlocked iPhone 13 Pro Max!
Best regards,
Charlotte
Hat wunderbar funktioniert und schon werde ich mein zweites Handy entsperren.
Günstiger!
Hallo Marlene, vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Ihre Erfahrung positiv war und Sie bereit sind, ein weiteres Telefon zu entsperren. Wenn Sie Fragen zum Vorgang haben oder Hilfe benötigen, können Sie sich jederzeit an uns wenden. Wir sind hier, um Ihnen bei jedem Schritt zu helfen! Viele Grüße, Charlotte
Doesn't work even after three days. I asked for a refund but still waiting. Once they have your money they want to keep it. Never ever try with them
Hello Ingo,
Thank you for reaching out, and I'm sorry to hear that you are experiencing issues with the unlock process. I understand how important it is to have a fully functioning device, and I would like to assist you in resolving this matter.
It appears that your Redmi Note 10 Pro 4G is reported as "Not Unlocked," with the status awaiting your feedback. If you haven't yet, could you please try entering the unlock codes "75347688" provided to you? If you've already attempted this without success, we're here to help you further.
Our refund policy states that if we cannot get the unlocking code to work after working with our technician, you are eligible for a refund. So rest assured, if the code doesn't work and we can't resolve the issue, we will honor our policy.
Let's make sure we can address this issue together. Please get back in touch with the outcome of your unlock code attempt, or any additional information so we can assist you promptly.
Best regards,
Charlotte
Best experience ever thank y'all so much for unlocking my phone I can't thank yall more than enough thank yall once again
Hello Adarius,
It's such a pleasure to hear about your positive experience with us! We're thrilled to have helped you unlock your iPhone 13 Pro Max, and we appreciate the time you took to share your gratitude. If you ever need assistance in the future or have any more phones to unlock, remember we're just a click away. Enjoy the freedom with your now-unlocked device!
Best wishes,
Charlotte
Muy buena esta página me la recomendaron y puede desbloquear mi iPhone
Es más rápido
Me lo recomendaron
Hola Sergio, ¡muchas gracias por tus comentarios positivos! Nos alegra saber que nos elegiste para desbloquear tu iPhone y que nuestro servicio cumplió con tus expectativas de velocidad y calidad. El estado de tu pedido muestra "Desbloqueo completo", por lo que ya estás listo para comenzar a usar tu iPhone con la red que desees. Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte
Thought it wasn't gone work but it took a couple days now it's unlocked for any carrier
Seen it online and was tryna see if it work
Hi Juwan Bradley,
Thank you for your feedback! We're thrilled to hear that your iPhone 12 Pro Max has been successfully unlocked and is now ready for use with any carrier. If there's anything else you need assistance with or any further questions you might have, please don't hesitate to reach out. We're here to ensure you have a great experience with our services. Enjoy the freedom with your unlocked device!
Best regards,
Charlotte
Me Liberaron Mi Teléfono Que Estaba Bloquiado Con La Compañía ATYT Ahora Estoy Feliz Usando La Compañía Que Uso Que Es T-Mobil Muchas Grasias Volveré a Linerar cualquier otro equipo Cuando lo Nesecite 😊
La Mejor Opción
Es De Mi Agrado🙏😊
Hola Arturo, ¡muchas gracias por tus amables palabras y comentarios positivos! Nos encanta saber que ahora estás usando felizmente tu Samsung S10+ con T-Mobile. Es genial saber que encontró que nuestro servicio es la mejor opción para usted. 😊 Si necesitas ayuda para desbloquear otros dispositivos en el futuro, ¡estamos aquí para ayudarte! ¡Gracias nuevamente por escogernos! Saludos cordiales, Carlota
I contacted the page, first they ask you for a payment in advance and after a supposed verification they ask you again for another payment, their codes do not work, nothing works, they do not refund and they always avoid giving proof and requesting a refund
Hi there,
I'm sorry to hear that you've encountered an issue with the service. Let's try to get this sorted out for you.
When you first made a payment, it was for the Eligibility Check to ensure your phone can be unlocked. The subsequent payment is for the unlocking service itself, which is a standard process for our customers. All costs are outlined on the checkout page prior to purchase, as per our Terms and Conditions.
If you've received a code that isn't working, our technicians are on standby to assist you. Keep in mind, as per our Refund Policy, we can issue a refund if, after working with our technician, we cannot get the code to work.
To help you further, could you please provide me with the IMEI number of your device, as it's essential to locate your order and address the problem more precisely?
Feel free to use the Live Support option on your tracking page for immediate assistance. We're here to ensure your experience ends on a positive note.
Best regards,
Charlotte
Experience was fast every thing was smooth. Would highly recommend
Being searching months now other platforms was unable to assist. Came across the page on an article I was reading and decided to try for the last time
So I can finally use my phone
Hi Jynelle,
Thank you for sharing your positive experience! 🌟 We're thrilled to hear that everything went smoothly and that you're happy with our service. Your recommendation means a lot to us and is greatly appreciated.
If you have any further questions or need assistance in the future, feel free to reach out. Enjoy using your unlocked iPhone X!
Best regards,
Charlotte
Cant get money back. They wanted 260€ to unlock. Support is an AI chat bot. No human is available. This scammers need to be sued! Every site is full of fake reviews! Attached you see the bot admitting its an AI.
Tip for consumers:
I'd like to sue the company :)
Products used:
Unlocking a IMEI carrier locked iPhone 12 but did not work with the scam company
Hello Fabio,
I’m sorry to hear about your dissatisfaction with our service thus far, and I appreciate your feedback. I understand you’re concerned about the cost and the support experience, and I'm here to ensure we address your concerns thoroughly.
Regarding the additional payment of €260 for the unlocking service, I want to clarify that unlocking an iPhone, particularly from certain networks, can sometimes require a more complex process, which we refer to as the Premium Service. This service may be necessary if your device didn't meet specific criteria outlined during the Eligibility Check, as noted during the checkout process.
I see you have paid €5.99 for the Eligibility Check, which is the initial step in our unlocking process to ensure your iPhone is suitable for unlocking. The Eligibility Check fee helps to cover the costs of the various checks we perform, including ensuring the phone is not reported lost or stolen, checking the correct network, and determining phone status, among others. As per our terms, this fee cannot be refunded, as detailed in the terms and conditions section 7.3.
Your current status indicates that we are awaiting your decision to proceed with the Unlocking Payment to move forward with completing your iPhone unlock. If you decide to go through with the unlocking process, our team will guide you every step of the way. While it is true that we rely on automated systems to manage initial customer inquiries efficiently, please be assured that we also have a dedicated team ready to help you with more complex issues or specific concerns.
We aim to resolve all customer issues to their satisfaction, and I would like to help elevate your experience with us. I encourage you to continue the unlocking process, as this would be the best way to get the result you need for your iPhone 12. If you have any questions or if there's anything specific you would like to discuss, please let us know.
Kind Regards,
Charlotte
Me ayudaron mucho con mi desbloqueo gracias por la ayuda y la rapidez
Muy atentos y muy amables
Hola Ramiro, ¡Muchas gracias por tomarte el tiempo de dejar tu amable reseña! Nos alegra saber que nuestro servicio le resultó útil y atento para desbloquear su iPhone 14 Pro Max. Si tiene más preguntas o necesita ayuda con cualquier otra cosa, no dude en comunicarse. ¡Estamos aquí para ayudar! Mis mejores deseos, Carlota.
I had the experience of going through the Remote UsB Unlock process and I have to say they were a quick and reliable one. No one could have done it! They did it! Excellent job!
Hello Carlos,
We're over the moon to hear about your positive experience with the Remote USB Unlock process! Thank you for entrusting us with unlocking your Samsung Galaxy A71 5G and for taking the time to share your satisfaction. Your kind words are greatly appreciated, and if you need any more assistance in the future or have any questions, don't hesitate to reach out. Have a fantastic time enjoying your newly unlocked phone!
Warm regards,
Charlotte
Simplemente espectacular una experiencia única e inigualable
Me dio confianza
Por recomendación de un amigo
Hola Jaime Saucedo, ¡Gracias por tus comentarios! Me alegra saber que se sintió seguro al elegirnos. Dado que el estado de su pedido es "Desbloqueo completo", debería haber recibido los códigos de desbloqueo para su Motorola XT2317DL, que son "47988325". Si su teléfono no solicita un código, es posible que requiera un desbloqueo remoto de USB, lo que sería un paso adicional. Si tienes alguna pregunta sobre este proceso o necesitas más ayuda, ¡estoy aquí para ayudarte! Queremos asegurarnos de que tenga una experiencia de desbloqueo fluida. Mejor, charlotte
I was ripped off charged $28, $50, and 299.99. Will not recommend this place to anyone
Hi Amy,
Thank you for reaching out and sharing your feedback.
Regarding the payments you've made: You were charged $28.99 for the Eligibility Check, $50 for the Standard Unlock, and $299 for the Premium Service. These costs are clearly outlined on our checkout page before you make a purchase, informing you of each step in the process.
I'm pleased to inform you that, according to your order, the status is "Unlock Complete" for your iPhone 11. This means your device has been successfully unlocked and you can now enjoy the freedom of using it with any compatible carrier.
Should you experience any issues, or if you have any questions about your unlocked device, please don't hesitate to reach out. We want to ensure you're satisfied with our service and can enjoy the benefits of your unlocked phone.
Thanks again for your understanding and patience, and we hope to serve you better in the future.
Best regards,
Charlotte
Excelente servicio, aunque es un poco elevado el costo resolvieron mi problema si tardaron al rededor de 4 días en desbloquear mi celular pero lo consiguieron cosa que otras paginas no pudieron
Tuve un poco de dificultades para el desbloqueo del teléfono pero las personas que me atendieron fueron amables
Estuve leyendo las reseñas de gente que les había funcionado el servicio
Me pareció una buena opción
Hola Ingrid Bucio, ¡Gracias por compartir tu experiencia con nosotros! Nos encanta saber que, a pesar del costo y el tiempo, nuestro servicio logró desbloquear su iPhone 14 Pro Max cuando otros proveedores no pudieron. Es fantástico saber que nuestro equipo fue amable y servicial con usted. Si tiene más preguntas o necesita ayuda en el futuro, no dude en contactarnos. ¡Agradecemos su paciencia y confianza en nosotros! Saludos cordiales, Carlota
This is the second time in 2 months I have used Direct Unlocks to unlock my cellphones, one a Galaxy 23 Ultra+ and the other a IPhone 11. It was affordable, quick, easy,and required little involvement. The instructions were perfect and helpful. I sincerely recommend this service.
Hello Jojuan,
Thank you for taking the time to leave us a review and for choosing Direct Unlocks again for your unlocking needs. We're thrilled to hear that you found our service affordable, quick, and easy to use for both your Galaxy 23 Ultra+ and iPhone 11, and that our instructions were helpful to you.
We sincerely appreciate your recommendation and are here for you should you need any more unlocks in the future. Remember, should you have any inquiries or require further assistance, simply reach out. Your satisfaction is our priority!
Warm regards,
Charlotte
Completely failed to unlock my phone despite charging me for a service they were unable to provide.
Hello Miss Perchard-Richards,
We're genuinely sorry to hear that your unlocking experience hasn't met your expectations. It seems that your Samsung Galaxy S20 FE 5G is awaiting the Remote USB Unlock process, as the codes provided didn't work for your situation. I understand it can be frustrating; however, this step is essential when the phone doesn't prompt for an unlocking code, and it is outlined in the status of your order.
As you've already paid for the Eligibility Check and the Standard Unlock, we encourage you to proceed with the Remote USB Unlock to complete the unlocking process. Our team is ready to guide you through the steps and ensure a successful unlock of your phone from the AT&T USA network.
Let's give this another shot. We are committed to turning your experience into a positive one by successfully unlocking your device without the need for a refund. Your satisfaction is our priority.
Best regards,
Charlotte
J'entends toujours ma facture sa fait Une semaine je déconseille a d'autres personnes d'aller sur votre site prenez un autre site a
J'entends toujours ma facture après une semaine
J'ai vue sur youtube je regrette je prendrai un autre site
Bonjour Etienne, je suis désolé d'apprendre votre expérience et la frustration que vous avez rencontrée. Je vois que le statut de votre commande est « Déverrouillage terminé » et que vous avez reçu le code de déverrouillage « 60411936 ». Si votre Motorola Moto G Stylus 5G ne vous demande pas de code de déverrouillage lorsque vous insérez une carte SIM non SFR, vous devrez passer par un déverrouillage USB à distance, qui entraîne des frais supplémentaires. Je comprends que le fait de rencontrer plusieurs paiements peut prêter à confusion, mais sachez que les coûts du contrôle d'éligibilité et du déverrouillage standard ont été indiqués sur la page de paiement avant votre achat. Pour résoudre le problème d'invite, nous pouvons procéder au déverrouillage USB à distance pour garantir que votre appareil soit déverrouillé avec succès, comme indiqué dans nos informations de service. Si vous avez besoin d'aide pour cette prochaine étape, n'hésitez pas à nous contacter et nous vous guiderons tout au long du processus. Votre satisfaction est importante pour nous et nous espérons transformer cette expérience pour vous. Cordialement, Charlotte
I clicked thinking it was going to be about $30 for the whole process. No that's JUST to "check to see if the phone qualifies to be unlocked." Then I had to pay another $118 to get the code. It took 3+ days to unlock. I could have gotten the code myself in less time, but I was already $30 in and just continued.
Hello Nancy,
Thank you for your feedback, and I'm sorry for any confusion you've experienced regarding our unlocking process. I want to clarify that the initial $28.99 payment was for the Eligibility Check to ensure your Galaxy S22 Ultra 5G meets the network criteria for unlocking. Subsequently, the $118 Standard Unlock fee was for the actual unlocking service.
I understand that the wait might have felt long, but I'm pleased to share that your unlock is now complete. This process ensures that the solution provided is official and will maintain the integrity of your device warranty. I hope you find the investment worthwhile now that you can enjoy the freedom of using your phone with any compatible network.
If you need further assistance or have any questions, please don't hesitate to reach out.
Best regards,
Charlotte
The service is excellent, with outstanding clarity and speed! Highly recommended, 100%!
Found reviews online
Because i need it to unlock my phone to use 2 different numbers and the carrier didn’t want to unlock it
Hello Jeronimo,
I'm thrilled to hear about your positive experience with our unlocking service's clarity and speed! We're committed to delivering top-notch solutions, and I'm delighted we met your expectations. Thank you for choosing us and for your kind recommendation. Now that your iPhone 15 Pro is unlocked, you can enjoy the freedom of using two different numbers without any carrier restrictions. If there's anything more we can assist you with, just let us know!
Warm regards,
Charlotte
El mejor servicio y excelente resultados seguro y sin necesidad de llevar a ningún lado
Muy buen servicio y muy rápido 100% confiable
IPhone 13 Pro max
Hola Paula, ¡gracias por tus amables palabras y por elegirnos para desbloquear tu iPhone 13 Pro Max! Estamos encantados de saber que encontró nuestro servicio rápido y confiable. Si tiene más preguntas o necesita ayuda con cualquier otra cosa, no dude en comunicarse. ¡Feliz desbloqueo! Mejor, charlotte
Gain trust and grow your business with customer reviews.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hello,
Thank you for reaching out and sharing your feedback. I understand that the process can seem a bit overwhelming, especially when different steps involve separate payments. I’m here to assist and clarify things for you so we can work towards improving your experience.
Let’s start by addressing the services you’ve paid for: the Network Check for $6.99 helped establish what carrier your iPhone was locked to. The Eligibility Checks ($28.99 and $35.99) were necessary steps to confirm if your iPhone was eligible for unlocking. Then, the Standard Unlock fee of $50 and the iCloud Unlock (Previous Owner Removal) for £50 were focused on the unlocking aspects you required.
All costs are indeed outlined on the checkout page prior to any purchase, and we make sure this information is available to our customers to review before they proceed. I apologize if you felt this was not made clear enough and appreciate this feedback as an opportunity for us to improve our communication.
Regarding your iPhone 13 Pro Max, it appears to be blacklisted, which typically means that it has been reported lost or stolen, or there's an outstanding financial balance associated with it. As per our terms, blacklisted devices are not eligible for refunds because unlocking them would be out of our service scope.
That said, we genuinely want to help you have a positive experience. Although a traditional refund is not possible for a blacklisted device, we did issue a credit note which you can use against a different service we offer that may be relevant for your situation or a different device in the future.
We would love for you to be able to use your iPhone, and we understand budget constraints can be challenging. I encourage you to utilize the credit note once you are ready, and our team will be here to support you through the process.
Should you have any further questions or if there’s anything else we can assist you with, please feel free to reach out.
Kind regards,
Charlotte