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Direct Unlocks has a rating of 3.8 stars from 3,310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
Less than one star scamsters and I think cash app is in cahoots with them. Customer support that's a joke they basically just tell you that they plan on scamming you on and on baiting you for more money
My phone was already unlocked and when running the check I was told it was not. Paid 28$ to be told the phone was locked and could be unlocked. Then paid $50 to proceed with the unlock. Something made me call the carrier to check to see if phone was locked and they confirmed it was not. I was able to add it to my son's account with his carrier immediately. 4 days later this company is still "unlocking" my already unlocked phone. I would not believe the scam they do that you have to pay for. Call your carrier first!
Hello Teniesha,
Thank you for sharing your concerns with us, and I apologize for any confusion caused. I understand that you feel the unlocking process was unnecessary as the carrier confirmed your phone was already unlocked. According to our Refund Policy, we do not issue refunds for services rendered if the phone is already unlocked.
As it seems we have already completed the unlock process based on our records ("Unlock Complete"), and the eligibility check service fee is non-refundable as per our terms. We ensure that all costs are outlined clearly on the checkout page prior to purchase, and we rely on the information provided to complete the service requested.
If you are nonetheless unsatisfied with your experience, we would be keen to ensure you are happy with the service. While we can't offer a refund, we can certainly look into any other concerns you might have and ensure your satisfaction in any way possible within our policy.
Thank you for your understanding and for giving us the chance to address your concerns.
Best regards,
Charlotte
THIS IS A SCAM. I thought that this was a real unlocking service but it's not.
They'll make you pay $20-$30 for an initial check or if your phone is "safe" to work with.
I found out that you can easily do this online FOR FREE.
Then after the check-up, they make you pay another $130 for the actual unlocking.
It's not true. They'll make you wait for days on end and then send you a fake email to teach you how to unlock it yourself. Please report this website.
They'll reply with a fake account and not even a real person to make you feel like they're actually working on your phone. Great scheme. Watch out everyone.
Hello Lisa,
I’m sorry to hear you’re upset with the service. We value your feedback and want to address your concerns directly. I can confirm that your iPhone 11 Pro from Softbank Japan has indeed been unlocked successfully. The initial payment you made was for the Eligibility Check to ensure your phone could be unlocked, which is a necessary step in the process. This cost and subsequent unlocking payment are clearly outlined on our checkout page prior to any purchase.
I understand there have been some transactional disputes, but please know that our team is on hand to support you. We offer aftercare to help finalize any unresolved issues, and we hope this can give you assurance of our commitment to genuine service.
The unlock for your device is complete, but to avoid relocking and blacklisting of the device, the remaining balance of $239.00 is due by Tue 19th Mar 2024. Taking care of this will ensure that your phone remains unlocked. Your satisfaction is important to us, and we invite you to discuss this further should you need any more assistance.
Thank you for your attention to this matter.
Best regards,
Charlotte
This is a scam! They make it *look* like you'll only pay $29, but after you've paid that, they say you have to pay another $49 for them to finish the job! If you dig deep into their terms of service, you'll eventually find that they refer to the $29 a "Pre-Order Fee".
Who knows? They might charge a 3rd or 4th fee, and they might never actually unlock your phone... I never know, because I decided to cut my losses and not take the risk of paying out even more money to a company that uses deceptive tactics.
I suppose it's a good scam for them, because they actually do mention the second fee... in faint, small print off to the side... so they can always *claim* they didn't hide anything, even though they obviously were trying to deceive.
They also *claim* that this is all explained on their "price list", but the link to their supposed price list (https://directunlocks.com/pricelist) just takes you back to their home page.
Tip for consumers:
Read every bit of fine print for the "gotchas", and make sure it's actually worth paying over 2½ times the amount displayed in big letters!
But, if you have to work that hard to protect yourself from overlooking a "gotcha", then you're really better off taking your business somewhere else.
Products used:
Phone Carrier Unlock Service
Hello,
Thank you for taking the time to share your concerns with us. We're truly sorry to hear about your frustration regarding our pricing and service clarity. Please let me ensure you that complete transparency is crucial to us, and we apologize if any part of our process was not as clear as we strive for it to be.
Regarding the costs, we do mention on our checkout page that all orders require an Eligibility Check first, which is the initial amount you paid. This check is vital to ensure your phone can be unlocked. Once eligibility is confirmed, the Unlocking Payment is the next step to proceed with the actual unlocking process.
We understand it can be disappointing to see additional charges, but please rest assured that we do try to outline all potential costs upfront. Also, it is not our practice to charge further unexpected fees; the two-part payment process (Eligibility Check and Unlocking Payment) is standard for our services.
If your order status is still awaiting payment for the unlocking process, we encourage you to continue with this step if you wish to unlock your device. We're here to support you throughout this process and are committed to providing a positive outcome.
In case you have specific concerns about your order or if you need any further clarification, the IMEI number would allow us to look into your case in detail. Without it, we're unable to address your concerns accurately. Please use the Live Support feature on your tracking page, and our team will be more than happy to assist you with any questions or help you may need.
Your feedback is valuable to us, and we're dedicated to improving our service for a better customer experience. We're here to help and hope to resolve any issues you have faced.
Best regards,
Charlotte
Tardo un poco pero fue efectivo y todo el tiempo estuve siguiendo el proceso
Recomendacio
Me pareció el más seguro
Hola Jonathan, ¡Gracias por tus comentarios y por elegir Desbloqueos Directos! Me complace informarle que el proceso de desbloqueo del Galaxy A53 5G está completo. Sus códigos de desbloqueo son: - NCK=71572596 - MCK= 84702596 Ingrese estos códigos según las instrucciones en su correo electrónico para finalizar el proceso de desbloqueo. Entiendo que el proceso puede haber parecido largo, pero estamos encantados de que haya sido efectivo y que usted se haya sentido seguro en todo momento. Si tiene alguna pregunta adicional o encuentra algún problema, no dude en comunicarse. ¡Estamos aquí para ayudar! Gracias nuevamente por su paciencia y confianza. Saludos cordiales, Carlota
El sevicio en muy bueno y seguro
Lo recomiendo ampliamente.
Prove otro servicio y no me fue muy bien
Es El que encontre en you tube..
Hola Aristeo Cuevas, ¡Muchas gracias por tus comentarios positivos y recomendación! Nos alegra saber que encontró nuestro servicio seguro y satisfactorio. Es fantástico saber que nos eligió después de una experiencia no tan ideal en otro lugar y que pudimos satisfacer sus necesidades. Si tiene alguna otra pregunta o necesita más ayuda, no dude en comunicarse. ¡Disfruta de tu Galaxy Z Flip5 recién desbloqueado! Saludos cordiales, Carlota
Se tardó 3 días pero bien quedó liberado mi iPhone 13 Pro Max cricket
Recomendación
Porque lo miré en Interned había comentarios malos pero lo comprobé y todo bien
Hola Eduardo Hernández, ¡Muchas gracias por tu reseña! Estamos encantados de saber que tu iPhone 13 Pro Max se desbloqueó exitosamente en Cricket USA. Siempre es genial ver a nuestros clientes satisfechos con nuestro servicio. Agradecemos su paciencia durante el proceso y nos alegra que nos haya elegido según las recomendaciones. Si tiene alguna otra pregunta o necesita más ayuda, no dude en comunicarse. ¡Estamos aquí para ayudar! ¡Gracias de nuevo y disfruta de tu teléfono desbloqueado! Saludos cordiales, Carlota
Still to this day they don't want to give me my refund that by their policy applies. Honestly I trusted this company, but the results on their end are poor.
Hello Oscar,
I'm truly sorry to hear that you're not satisfied with the outcome thus far. I understand you're seeking a refund and would like to address your concerns directly.
It's important to note that refunds are available under specific conditions as outlined in our Refund Policy. Since your Samsung Galaxy Note10 from AT&T USA has not been unlocked and you've been prompted for feedback, we'd love the opportunity to assist you in completing this process.
Based on what you've shared, it seems like your phone might not be requesting an unlocking code, which is a necessary step to use the codes provided. In these cases, our next step is normally a Remote USB Unlock. I would encourage you to consider this option as a viable path forward.
Our goal is to ensure a positive experience, and converting a service issue into a success story is our top priority. If you haven't already, please reach out with your feedback about the codes we've provided so we can take the appropriate next steps to assist you.
Should you choose to try the Remote USB Unlock and it is unsuccessful, our policy does allow for a refund for that particular service.
Please let us know how you'd like to proceed, and we will do our utmost to support you.
Best regards,
Charlotte
Fue bastante rápido y la verdad seguro, a la mañana siguiente amanecí con el correo confirmando y todo funcionó bien, muchas gracias
Hola Benjamín, ¡muchas gracias por tus comentarios! Me alegra saber que su proceso de desbloqueo fue rápido y eficiente. Es fantástico que te hayas despertado con un correo electrónico de confirmación y que todo haya funcionado perfectamente para tu iPhone 15 Pro. Si tiene alguna otra pregunta o necesita más ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Mejor, charlotte
BUT THIS IS TOO LEGIT, THEY UNLOCKED MY PHONE FOR LESS THAN WHAT A NEW UNLOCKED ONE WOULDA COSTED ME
Hello Teron,
We're thrilled to hear that we could unlock your Samsung Galaxy S22 5G for less than the cost of a new unlocked phone – that's what we aim for! Thank you for choosing our services at Direct Unlocks, and for sharing your positive experience.
If you have any further questions or need assistance with your unlocked device, feel free to reach out. Enjoy the freedom to switch between networks and make the most of your Samsung Galaxy!
Best regards,
Charlotte
It was great, but took three days for the accomplishment.
Hello Rajendra,
Thank you for taking the time to share your experience. We're glad to hear the unlock for your Galaxy Z Fold5 from AT&T USA has been completed. We understand waiting can be a bit frustrating and we always strive to work as efficiently as possible. If there's anything more we can do to assist you further or to make your experience even better, please let us know!
Best wishes,
Charlotte
I ordered the service as I was changing vendors for mobile.
The phone is an odd one (Motorola).
Originally, thought 4 days, 4 hours for the code.
It showed up in half the time, worked perfectly and the phone is happy with the new vendor.
Good job folks!
Dear Matthew Boyle,
Thank you so much for taking the time to write this positive review! We're thrilled to hear that your Motorola G Pure was unlocked successfully and in less time than anticipated. It's great to know your phone is now working well with your new network provider. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Enjoy your newly unlocked device!
Best regards,
Charlotte
It was easy to unlock it only one day to finish all the steps
The availability
It is my favorite
Hello James,
Thank you for leaving a review and sharing your positive experience! We're thrilled to hear the process to unlock your iPhone 13 Pro Max was completed smoothly and quickly. It's great to know that our availability met your needs, and we could help you with your favorite product.
If there's anything else you need or any further assistance we can provide to enhance your experience, don't hesitate to reach out. Enjoy the freedom of your unlocked iPhone!
Best regards,
Charlotte
The service was excellent. They were able to unlock my Samsung s24 plus. The wait was a little longer than indicated. I recommend it 100%.
Hello Lobaton G,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you were satisfied with the unlocking service for your Samsung S24 Plus. I apologize for any inconvenience caused by the longer wait time, but we're happy that everything worked out in the end.
If you ever need our services again or have any questions, please don't hesitate to contact us. Your recommendation means a lot, and we look forward to serving you in the future!
Best regards,
Charlotte
Tenía mis dudas por ser la primera vez que compraba un servicio así en línea, pero resultó ser bueno y con buen seguimiento
Tuve una buena atención y seguimiento en el proceso de obtención del producto
Se me hizo una página confiable y las reseñas me ayudaron a elegirlos
Porque quería poder utilizar mi teléfono americano en mi país natal
Hola Rolando, ¡muchas gracias por tus amables palabras y por compartir tu experiencia positiva! Estamos encantados de saber que nuestro servicio cumplió con sus expectativas y que se sintió bien apoyado durante todo el proceso. Si tiene más preguntas o necesita más ayuda, no dude en comunicarse. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota
The process was hassle free and my phone was successfully unlocked.
It was the one with the best reviews.
I needed my phone to be unlocked to use e-sims
Hello Brierley,
Thank you so much for taking the time to leave your positive feedback! We're delighted to hear that your iPhone 14 Pro has been successfully unlocked and that you found our service hassle-free. Your choice to trust us based on our reviews means a lot to us, and we're thrilled that we could deliver on your expectations.
Enjoy the freedom of using e-SIMs and if you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Charlotte
La pagina trae toda la explicación y excelente servicio, una pagina en la que confiaría una y otra vez
Mire un video mostrando que en esta pagina podría desbloquear mi telefono, lo intente y “desbloqueado” para cualquier compañia fue muy rapido, estoy agradecido con dierct unlocks
Las reseñas me estivieron animando… no fraude lo recomiendo 100% los volvere a elegir
Hola Juan, ¡muchas gracias por tu brillante reseña y por elegir Desbloqueos Directos! Estamos encantados de saber que tuvo una experiencia de desbloqueo rápida y eficiente y que nuestro servicio cumplió con sus expectativas. Su confianza significa mucho para nosotros. Si necesita más ayuda o tiene más dispositivos para desbloquear en el futuro, no dude en comunicarse. ¡Estamos aquí para ayudarle y garantizarle procedimientos de desbloqueo sin problemas! Gracias de nuevo por tus amables palabras y recomendación. Saludos cordiales, Carlota
Transaction was quick and very smooth! Extremely happy with my purchase and service provided!
Hello Tony,
Thank you so much for taking the time to leave us your positive feedback! We're thrilled to hear that your transaction was seamless and that you're happy with the service you received. If there's anything else we can do to assist you or make your experience even better, please don't hesitate to get in touch. Enjoy your unlocked Galaxy A03s!
Best wishes,
Direct Unlocks Customer Care Team
Paid 30 for eligibility check which was misleading than additional 50 for the service waited 2 days to get notification that they'll reimburse me in their store credit only for future unsuccessful services
Tip for consumers:
Don't use it! scam
Products used:
Phone service
Hello there,
Firstly, I want to thank you for your feedback, and I'm genuinely sorry to hear about the frustration you've experienced with our service. Our Eligibility Check is a crucial first step to make sure we can indeed help with your unlocking needs. As detailed in our terms (7.3), this cost is applied to performing those necessary checks.
Regarding the additional payment, it supports the actual unlocking process, necessary to complete the service. While I understand your disappointment with the outcome, our policy does state that credit notes are issued when a service isn't successful (7.10).
I see that you're not keen on the idea of store credit, and while refunds are usually made in the form of credit note to use against different services, our main goal is your satisfaction. I encourage you to get in touch with our Live Support on your tracking page, supplying your IMEI number so we can review your situation more closely and work towards a satisfactory resolution.
Thank you for reaching out, and I look forward to assisting you further.
Best regards,
Charlotte
Very easy to use but could tell people that there's another payment a bit further on before you actually unlock the phone & this made it a bit expensive at £50 but as described was unlocked in under half an hour.
Dear Sean Ponting,
Thank you for your feedback and for bringing this to our attention. I'm pleased to hear that your Samsung Galaxy S7 was successfully unlocked in a prompt manner.
Concerning your concern about the costs, we do our best to ensure that all charges are clearly outlined during the checkout process. There are two parts to our unlocking service for phones like yours – the Eligibility Check for £23.99 and the Standard Unlock for £26, which you've completed.
Remember that transparency is important to us, and we always aim to provide a smooth experience. If there's anything more we can assist you with, or to clarify further, please don't hesitate to get in touch.
Enjoy your unlocked phone freedom and thank you for choosing our service!
Warm regards,
Charlotte
Buna solución. Es relativamente rápido. Funciona bastante bien y es efectivo con cualquier compañía.
Recomendación
Recomendación
Hola Daniel, ¡Gracias por tu reseña y por elegir DirectUnlocks según una recomendación! Me alegra saber que encontró nuestro servicio rápido y efectivo. Dado que el estado de su pedido es "Desbloqueo completo", debería poder desbloquear su Samsung Galaxy S20 5G de AT&T USA usando los códigos proporcionados: - NCK=8570696247097241 - MCK=8639135280947262 - RGCK=00000000 - ERGCK=00000000 Si su teléfono no Si no te solicita que ingreses estos códigos cuando insertes una tarjeta SIM que no sea de AT&T, necesitarás un desbloqueo remoto de USB, que es un servicio adicional. Como se menciona en nuestra política, este paso adicional puede ser necesario en determinadas circunstancias para modelos específicos: "No hay reembolso si compraste un código de desbloqueo, pero tu teléfono Android no solicita un código cuando usas una tarjeta SIM incompatible". Espero que esto aclare todo y te animo a continuar con el Desbloqueo remoto de USB si es necesario. Si tiene algún problema, no dude en comunicarse para obtener más ayuda. ¡Estamos aquí para ayudar! Atentamente.
No pense que el proceso fuera tan facil, pensaba que tenia que ir a una tienda esperar x filas largas y todo muy tediosos y resulto ser mejor de lo esperado.
Fue la pagina que me salió en el internet.
No había muchas opciones pero todo fue un éxito y estoy satisfecha por eso.
Hola Marla Santos, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que el proceso superó sus expectativas y fue conveniente para usted. Nuestro objetivo es hacer que el desbloqueo de su dispositivo sea lo más sencillo y sencillo posible. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse con nosotros. ¡Disfruta de tu iPhone 12 Pro desbloqueado! Saludos cordiales, Carlota
Think u need to tell people the full price what it's going to cost everything else was great
Hi Leo,
Thank you very much for your review and feedback. I'm pleased to hear that, aside from your concerns about pricing, everything else was great.
We always aim to be transparent with our costs, which is why all charges are outlined on the checkout page prior to purchase. For your iPhone 12 unlock with T-Mobile USA, you've made two payments – £23.99 for the Eligibility Check and £38 for the Standard Unlock. I'm delighted to confirm that your unlock is complete, so no further payments are required unless your phone didn't meet certain criteria and needed a Premium Service.
If you have any more questions or need further clarification, just let us know – we're here to help ensure you have a positive experience with Direct Unlocks.
Best,
Charlotte
They made me wait a whole week to see if they could unlock my phone. When they could not unlock it, they will not refund me. I have no use for credit with a company that cannot offer what they promised. They failed and made me wasted a whole week for nothing. I would never use this company again.
Products used:
None
Hello Deuane,
I'm truly sorry to hear about your experience and the inconvenience caused by the wait and the outcome of your unlock request for your iPhone 11 from Boost USA. I understand that you were looking forward to having your phone unlocked, and it's disappointing to learn that our service did not meet your expectations.
Our policy is designed to provide clarity on refunds, and as mentioned under the "Hard-Locked Phones" section, such instances typically do not qualify for a refund. However, we issued a credit note, as per section 7.5, so you can use it against any sim unlocking service that may be beneficial to you in the future.
I realize this isn't the solution you were hoping for, and I apologize for the frustration this has caused. If there is another device you wish to unlock or if you believe there could be another service we offer that you could utilize, we invite you to use the credit towards that. We value your business and would appreciate the opportunity to assist you further in a way that may be more satisfactory.
Please let us know if there is any other way we can help you. Your satisfaction is important to us, and we hope to find a way to make this right for you.
Warm regards,
Charlotte
Exelente servicio, incluso me había equivocado de compañía y me hicieron la corrección sin costo extra.
Recomendable al 100, puede tarde un poco pero es seguro.
Referencias, y precio
Facilidad de el proceso es solo esperar y ellos hacen todo el trabajo
Hola Juan, ¡muchas gracias por tu maravillosa reseña! Estamos encantados de saber que tuvo una experiencia positiva y que encontró nuestro servicio seguro y sencillo. Siempre nos esforzamos por brindar un servicio de primer nivel y es fantástico saber que podemos ayudarlo de manera efectiva. Si tiene más preguntas o necesita ayuda adicional en el futuro, no dude en comunicarse. ¡Disfruta de tu iPhone 12 Pro desbloqueado! 😊 Mejor, Charlotte
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Hello,
I'm truly sorry to hear that you haven't had the smooth experience we strive to provide. It’s disappointing to hear you feel this way, and I would love the opportunity to address your concerns.
Our unlocking procedure is transparent and involves an Eligibility Check to determine the unlockability of your phone, followed by an Unlocking Payment to actually unlock the device. We're upfront about any costs on our checkout page before you finalize your purchase.
If your order status is awaiting payment, it means that your Eligibility Check has been successfully completed, and we're ready to proceed to the next step. Continuing the process will allow us to unlock your phone, and I encourage you to do so. Our team is committed to assisting you every step of the way to ensure a positive outcome.
If there's anything specific you're unhappy about or if you have further questions, please reach out to our Live Support through your tracking page for personalized assistance. For us to help effectively, we would also need your IMEI number to locate your order and properly address your concerns.
Thank you for your feedback, and we hope to turn your experience around.
Best regards,
Charlotte