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Direct Unlocks has a rating of 3.8 stars from 3,310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
Do not waste your money on directunlock.com. Once you give them the first 28 you'll receive an email minutes after saying your phone is blacklisted. They are all bs. Do not give them any info or pay them.
These guys have a misleading, predatory process that is meant to squeeze as much money out of you as possible.
I paid them to perform a service which they did not provide. When I asked for a refund, they said per their 'terms' they are unable to assist.
They did how ever, say that another 100 dollars would get the job done for sure this time! Already paid them 28, and then 50. BOTH times I was assured the requested service would be performed.
What a joke, and what a horrible experience.
Products used:
Cellphone unlock
Dear James Hazelton,
Thank you for reaching out and sharing your concerns. I'm sorry to hear that your experience with our unlocking service has not met your expectations. I understand the frustration of the process appearing more costly than anticipated.
I want to assure you that our aim is to provide a transparent and effective service. As mentioned on our website and outlined during the checkout process, all phones require an Eligibility Check first, followed by the Standard Unlocking Payment. However, if your iPhone doesn't meet certain criteria, a Premium Service may be required, which seems to be the case for your iPhone 15 Pro Max from T-Mobile USA.
You've made two payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock. Your order status is "Awaiting Payment for Premium Service," which indicates that your device requires further service to be fully unlocked.
While it's unpleasant to encounter additional costs, this step is sometimes necessary to complete the unlocking process. We firmly believe in the value of our service, and I would like to encourage you to proceed with the Premium Service, as it may be the only step left to unlock your iPhone 15 Pro Max.
We are unable to issue a refund for the Eligibility Check and the Standard Unlock service as per our Refund Policy, since these services have already been provided. However, should the Premium Service fail to unlock your phone, you are entitled to a refund of both the Standard and Premium Service payments.
Your satisfaction is important to us, and we hope to resolve this issue to your contentment. Please let us know if you have any further questions or how we may assist you further.
Warm regards,
Charlotte
Thgt all was going well till i seen the wrong imei was unlocked my phone now just sits in draw
Did not hear back from them was very upset and disappointed
Because i trusted them to do the job required
To have my physical sim not esim unlocked to my nz network
Hello Eugene,
Thank you for bringing this to our attention. I'm sorry to hear that there has been an issue with the IMEI number during the unlocking process. We certainly want to ensure your iPhone 12 is unlocked from the Vodafone New Zealand network as intended.
If the wrong IMEI was unlocked, this is something we need to address promptly. Please could you confirm the IMEI number by replying to the support email you received when you placed the order? We can then investigate this further.
As your order status is "Unlock Complete", you should be able to use your phone with any network. If your phone is still not accepting the new network sim card, please follow the instructions provided in the email to complete the unlock process and ensure all steps were followed correctly.
We appreciate your trust in our service and will do our utmost to resolve this situation promptly. Your satisfaction is important to us, and we're committed to providing you with the quality service you expected when you chose us.
Kind regards,
Charlotte
I'm using my unlocked iPhone now n I'm so happy to be using my phone again
Hi Gregory,
We're thrilled to hear that your iPhone 8 is now successfully unlocked and that you're enjoying the freedom to use your phone again! It's always a pleasure to see our customers satisfied with the service we provide. Should you need any further assistance or have any more questions, please don't hesitate to get in touch. We're here to help!
Best regards,
Charlotte
I needed an iPhone XR unlocked. I was Leary to pay this online. They had it done quickly. So easy!
Hi Lori,
We're thrilled to hear that your iPhone XR was unlocked quickly and that you found the process easy! It's always great to receive positive feedback from our customers. If you have any further needs or questions regarding your unlocked device, we're here to help. Enjoy the freedom of using your iPhone XR with the carrier of your choice!
Warm regards,
Charlotte
Unlocked my phone remotely in about 28 hours. Wish it was a little quicker but i am willing to give that time rather than be on the phone with a provider back and forth.
Hi Lacey Ross,
Thank you so much for taking the time to leave us feedback. We're thrilled to hear that your iPhone 11 is now unlocked! We understand the importance of speed in this process and always strive to complete unlocks as quickly as possible. The guidelines provided are based on average unlock times and sometimes it can take a bit longer due to various factors involved with different networks and unlocks.
We really appreciate your understanding and patience. Now that your phone is unlocked, you're all set to enjoy the freedom of using it on any network! If there's anything else we can assist you with, please don't hesitate to reach out.
Best wishes,
Charlotte
I was worried a few times, takes 2 payments ($75 total, just fyi because the site doesn't tell you that.) and had me send a photo that I own my card. But the next day we were able to switch carriers without a problem.
Hello Echo Darling,
Thank you for sharing your feedback with us. I'm glad to hear that despite some initial concerns, you were able to successfully switch carriers the next day.
I appreciate you bringing to our attention the confusion regarding the payments. I want to clarify that our process includes a $28.99 fee for the Eligibility Check and an unlocking fee of $50 for your iPhone 11 from StraightTalk USA, as outlined on our checkout page. This two-step process helps us ensure that our service is tailored to your specific needs and that your phone is eligible for unlocking.
Should you have any further questions or need assistance with your unlocked iPhone, please don't hesitate to reach out.
Warm regards,
Charlotte
Everything thing was simple and easy, I would definitely use this service again.
Hello Kemar D Roberts,
Thank you for leaving a review. It's fantastic to hear that you found the process simple and easy. We're delighted you'd consider using our service again. If you need any more assistance in the future or have friends and family who might benefit from our unlocking services, please feel free to recommend us. Happy to have you as a satisfied customer!
Warm regards,
Charlotte
They advertise as instant to unlock your phone. You pay one fee then another larger one to actually do anything. So once I seen immediately that the instant thing was bull I called and got it unlocked myself free and instantly which I didn't know how to do originally but figured it out. So the same hour that I paid for this crappy lying service I emailed and said to immediately cease the unlocking process because I have just done it and have new service I don't want messed up. And I want a refund of the second fee of $63 dollars. So days of back and forth emails with Anna she assured me more times than I can count that yes I was going to get a refund and that she would personally see that the process was ceased. This went on for days and she said be patient I'm personally working on this for you. So today I get an email from Anna saying that the unlocking process has completed and since it did so I would not get my refund. Oh hell no! So her job was literally to delay me long enough for it to finish the unlocking process so they can say I didn't deserve a refund. I am not only contacting further support members until this is resolved but I am contacting the better business bureau and plastering this all over the place so this scam service will crash and burn and never get to hustle people again. I will assure that it's worth it to me to make you show your true colors to people you are trying to scam this way and you will never hear the end of this from me until my refund is in my hands that was promised to me as well as conned out of me by Anna directly tricking me to think she was helping me when she was simply delaying things until it was done. I had better have my refund sent to me today that's all because your $#*!ty con scam will not continue. I don't care if it's only $63. That is a lot in this world for being scammed out of. $#*! liar $#*! $#*! Anna and your whole $#*!ing company. $#*! you! Scam artists and in case you didn't know it false advertising has a a crime.
Hello Carrie Miller,
Thank you for reaching out and expressing your concerns. I'm truly sorry to hear about the frustration you've experienced with the service and the communication surrounding your unlock request.
Since your unlock for the iPhone SE 2020 from StraightTalk USA is complete, typically, according to our terms, services rendered are not eligible for refunds. However, I fully understand your situation and why you'd expect a refund, especially after being assured by our representative.
I'd like to make sure your case is handled with the attention it deserves. Could you please provide me with the email thread or reference number from your conversation with Anna? That will help me look into this matter further and see what can be done in light of the assurance you were given.
While immediate resolution in the form of a refund might not be guaranteed, as per our policy outlined in your message, I do want to assure you that your feedback is taken very seriously. I'm here to help you through this and will do my best to address your concerns.
I look forward to your reply so we can work towards a suitable resolution.
Best regards,
Charlotte
I love it, I've gotten 3 phones unlock so far and it was fast took about 15mins
Hi Anisha,
We're thrilled to hear about your great experience with the quick unlocking service for all three of your phones! Speedy service is something we always strive for, and it's wonderful to know that we hit the mark for you. If you need any further assistance or have another device that requires unlocking, feel free to reach out. Your satisfaction is our top priority.
Thank you for choosing us and for taking the time to share your positive feedback!
Warm regards,
Charlotte
Did exactly what was asked and satisfying results thank you
Hello Colt,
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a satisfying experience with our service. If you have any further needs or questions, please feel free to reach out. Enjoy your unlocked Samsung Galaxy S7!
Best regards,
Charlotte
Excelente servicio, fue mi primera vez usando esto y estuvo muy bien
Me lo recomendaron
Recomendación
Hola Anel Cruz Pacheco, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que su experiencia con nosotros fue excelente y que nuestro servicio le pareció muy bueno. Las recomendaciones de clientes satisfechos como usted significan mucho para nosotros y es fantástico saber que podemos estar a la altura de sus expectativas. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota
Great service, really fast and I'm now using my new phone on my network, phone was locked to ee and I'm with 3 mobile so very well done, thanks
Dear Ashley Hardstaff,
Thank you so much for your positive feedback! It's wonderful to hear that you’re now enjoying your Samsung S10+ on your preferred network. We strive to provide quick and effective services, and your satisfaction is a huge win for us.
If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thanks again for choosing our service and for sharing your experience!
Warm regards,
Charlotte
They are scammers, my Google pixel had IMEI clean, everything must not be fine and 24 hours passed And they don't want to return the money, they are scammers
Hello Yuiseppe,
I'm truly sorry to hear about your frustrations. However, I would like to clarify that you mentioned a Google Pixel, but our records show that we've been working on unlocking an iPhone 12 Mini from T-Mobile USA. Could you confirm that we are addressing the correct service? Your iPhone unlock has been completed as per your order status "Unlock Complete".
If there's any confusion or further issues with the service provided, we'd be keen to resolve them for you. Since your unlock is complete, you should now be able to use your iPhone on other compatible networks. If you're experiencing any difficulties with this, please ensure you've followed the unlocking instructions sent via email. If the service hasn't met your expectations or if there is a specific issue with your unlock, we're here to help sort it out.
Warm regards,
Charlotte
I paid the $30 to unlock my iPhone. Got the email to click here to complete the unlock only to learn I had now to pay another $50!
Their info did not really make it clear there was a
Second charge! I mean why two charges. Why not just make it $80?
Seemed legitimate and for $30 thought it was worth it.
Hello Tim,
Thank you for sharing your feedback with us. We understand that encountering an additional charge can be surprising. To clarify, the initial $28.99 you paid was for the Eligibility Check, ensuring your iPhone X meets the necessary criteria for unlocking from the AT&T USA network. After that, the $50 is for the actual Standard Unlock service. We ensure that all costs are transparent and outlined on the checkout page prior to purchase.
It's a two-step process because unlocking a phone is a service that often requires different levels of verification and work, depending on the phone’s status with the network provider.
We appreciate that you chose us because we appeared legitimate and the initial price seemed reasonable to you. We strive to provide clear and upfront information regarding our fees and service structure, as described in our terms and conditions. If anything was less clear than we intended, we sincerely apologize for any inconvenience caused.
Your unlock is now complete, and we hope you are satisfied with the service provided. If there is anything else we can assist you with, please let us know.
Thank you for your understanding and for choosing Direct Unlocks.
Best regards,
Charlotte
Their terms and service agreement is not clear. They have a small fee that they pull you in with where they say they are unlocking the phone, but afterward, once you are on the hook, there is an additional MUCH larger fee they charge to actually do the unlock. The first one was a "unlock checkup" to see if your phone was eligible to use their service. Then, they make you wait a few weeks for the unlock only to tell you that your phone is actually unlock-able. In addition, their refund is actually only a credit to use on their site. Absolutely dishonest "service".
Tip for consumers:
All the positive reviews that constantly pop up on the bottom as you are on the site seem a little suspect.
Products used:
Attempted a phone unlock, which they made me wait on, then basically said "oops, I guess it doesn't work".
Hello Derek,
Firstly, I'd like to thank you for your feedback. It's essential to hear about all of our customers' experiences, positive or otherwise, as it helps us to ensure our service is as clear and transparent as possible.
I understand you're frustrated with the process and fees associated with our unlocking service. Our goal is certainly not to mislead our customers, and we strive to be upfront about all potential costs. The initial fee you paid was for an Eligibility Check to ensure your iPhone SE could be unlocked from StraightTalk USA. Once an iPhone is confirmed as eligible, the second payment is for the actual Standard Unlock. Details of these two stages and their costs are provided before any payment is taken, as outlined on the checkout page.
Our terms make it clear that the Eligibility Check is non-refundable, as it is a service that is conducted immediately upon payment. However, we do understand that the unlocking process can sometimes be prolonged and may not result in a successful unlock for phones that are found to be "Hard-Locked."
Regarding your phone's "Hard-Locked" status, as per our policy, standard services that fail because the phone is hard-locked by the network will be refunded in the form of a Credit Note, as reflected in the policy statement:
"7.5 Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."
While I can't offer a monetary refund, you do have a credit note that can be used against different services on our site in the future. We value your business and would be keen to resolve any issue with your current phone or help unlock a different device when you're ready.
If you have any additional questions or concerns, please don't hesitate to reach out. My goal is to ensure that your experience with us ends on a positive note.
Warm regards,
Charlotte
Un poco tardado pero es parte del proceso y se entiende, mi iPhone 13 quedo desbloqueado y sin restricciones de sim justo lo que necesitaba
Por sus reseñas en su pagina
Me dieron confianza las reseñas
Hola Alma Rocha, ¡Muchas gracias por tus comentarios! Estamos encantados de saber que su iPhone 13 ahora está desbloqueado y libre de restricciones de SIM, según sea necesario. Agradecemos su comprensión y paciencia durante todo el proceso. Si tiene más preguntas o necesita ayuda con cualquier otra cosa, no dude en comunicarse con nosotros. Siempre estamos aquí para ayudar. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Carlota
La experiencia fue excelente, es efectivo y te van informando del estatus del proceso. Muy bueno
Porque funciona
Hola Juan Salas, ¡me alegra saber que tuviste una excelente experiencia con nuestro servicio! Siempre nos esforzamos por mantener a nuestros clientes bien informados y garantizar que el proceso sea efectivo. Apreciamos mucho sus comentarios positivos. Si necesita más ayuda o tiene preguntas adicionales en el futuro, no dude en comunicarse con nosotros. ¡Disfruta de tu iPhone 15 Pro desbloqueado! Saludos cordiales, Carlota
Not how I believe it was supposed to go, but faster then they said but still longer than I expected. Days not hours
Products used:
My own
Hi Edward,
Thank you for taking the time to share your feedback. I'm glad to hear that your unlock was completed, and even more so that it was faster than anticipated! We do strive to exceed our delivery time estimates where possible, so it's great to know we managed that for you.
I understand it may have taken longer than you expected, and for that, I apologize for any inconvenience. Our team works diligently to ensure unlocks are carried out efficiently, and while estimates are based on past performance, they can vary.
We appreciate your patience and are here for any further assistance you might need. If anything else comes up, don't hesitate to reach out!
Best regards,
Charlotte
It appears there is an intentional effort to charge a high amount but break the exhorbitant charge in 2.
Hello Kweku Yeboah,
Thank you for reaching out and sharing your feedback. I understand you have insights regarding the payment structure for our services. To clarify, we provide a transparent breakdown of costs associated with unlocking your Galaxy S22 Ultra 5G. The process involves an initial Eligibility Check priced at $28.99, followed by the actual Unlocking Payment which you've completed for $118, as stated clearly on our checkout page.
Each step ensures we can deliver the service you need. Since your order status reflects "Unlock Complete", it appears your service has been successfully fulfilled. If you are facing any issues with using the unlocking codes provided "NCK=8608282908138403 MCK=5962953649050572", please don't hesitate to reach out, and we will be glad to assist you.
For any further assistance or clarification, we are here to help ensure you have a positive experience with our service.
Best regards,
Charlotte
I have no idea why this company has so many positive reviews because I was charged to $28 I was like this is great next thing I know didn't want to charge me 76 more dollars that is deceitful to me. I will try to request a refund can't even find a phone number for the company so if you like being deceitful this is the company for you
Hello,
I'm sorry to hear that you are not fully satisfied with the experience. I'd like to clarify that the initial payment you made is for the Eligibility Check, which is a necessary step to ensure that your phone can be unlocked. The subsequent charge you are referring to would be for the actual Unlocking Service. Our costs are outlined on the checkout page before any purchase is made, to ensure that you have all the information needed to make an informed decision.
I understand your concerns regarding the costs involved, and I'm here to help. To address this issue and assist you properly, I would require your IMEI number to locate your order in our system. Without this reference, it's challenging for me to provide a specific resolution to your concern.
In the absence of your IMEI, I recommend using the Live Support feature on your tracking page for assistance so that our team can resolve your issue promptly. Our goal is to provide you with a positive experience, and we'd like to ensure that you benefit from our service.
If you'd like to proceed with a refund request, I would be more than happy to look into this for you once I have your order details. Our Refund Policy outlines the criteria for eligibility, and we handle each case with utmost care to ensure a fair outcome.
Thank you for bringing this to our attention, and I look forward to helping you further.
Best regards,
Charlotte
Thank you great experience my phone was unlocked in no time
Hi Nickeya,
Thank you so much for taking the time to leave your positive feedback! We're thrilled to hear your iPhone 11 was unlocked swiftly. If there's anything more we can do to assist you or if you have any questions, don't hesitate to reach out.
Warm regards,
Charlotte
It was going to take me 3 payments to finish the process and it didn't solve anything
Hello Franklin,
I'm sorry to hear that you're feeling dissatisfied with the process. I understand that making multiple payments can be frustrating, but I assure you that each step is essential in ensuring that your Samsung Galaxy S21 5G is unlocked properly.
So far, you've successfully completed the Eligibility Check and the Standard Unlock. Now, your order status is "Awaiting Payment for Remote USB Unlock," which is necessary because your phone does not prompt for an unlocking code, as mentioned in our terms.
This additional Remote USB Unlock step is key for certain phone models, including Samsung, when codes are either not available or the phone doesn't ask for one. We strive for transparency by outlining all costs on the checkout page before purchase, and while I realize this might not be the ideal situation, I'm here to support you through to completion.
We value your experience and would love to see you through the final steps to get your Samsung Galaxy S21 5G unlocked. If there's anything more we can assist you with or any further clarification you need, feel free to let me know.
Kind regards,
Charlotte
Quick turnaround. Great service. Great customer service. Amazing results, would definitely recommend.
Hello Pablo,
Thank you so much for taking the time to leave us this positive review! We're thrilled to hear that you experienced great service and amazing results with your Samsung S10+ unlock. It's a pleasure to have been able to assist you, and your recommendation means a lot to us. If you have any more questions or need further assistance, don't hesitate to reach out. Enjoy the freedom with your unlocked phone!
Best regards,
Charlotte
Good experience and well recommend they did what they were supposed to do!
Hello Paul Gibson,
Thank you very much for taking the time to share your positive experience with us! We're absolutely delighted to know you're satisfied with our service, value, shipping, and quality. It's great to hear that we've met your expectations, and we sincerely appreciate the recommendation.
If you have any further needs or questions about your Motorola XT2301-1, just let us know – we're here to help!
Wishing you all the best with your unlocked device, and looking forward to serving you again!
Warm regards,
Charlotte
Gain trust and grow your business with customer reviews.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hello,
I'm sorry to hear you've had a less than satisfactory experience with our service. It's important to clarify that our eligibility check is a necessary first step which helps us determine the status of your device before proceeding with the unlock process. If an issue such as your phone being blacklisted is discovered, it's certainly not an attempt to mislead; rather, it enables us to inform you of complications that will affect the unlocking process.
Our goal is to be transparent about the costs, and as outlined on our checkout page, all phones require an eligibility check first, followed by an unlocking payment if applicable. We understand your frustration and would like to look into this matter for you, but without your order reference or IMEI, it's difficult for us to address your specific concerns.
For immediate assistance, please use the Live Support feature on your tracking page so we can resolve your problem effectively. We're here to help you through the process and aim to convert this experience into a positive one.
Best regards,
Charlotte