Direct Unlocks

Bonjour Franck G, Merci d'avoir partagé votre retour et nous sommes absolument ravis d'apprendre que votre Galaxy S21 5G est désormais déverrouillé et prêt à être utilisé avec votre carte SIM locale! Nous nous efforçons toujours de fournir un processus simple et convivial, et c'est formidable de savoir que nous avons répondu à vos attentes. Si vous avez d'autres questions ou avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Profitez de votre téléphone nouvellement déverrouillé! Cordialement, Charlotte

Dear Aniscia Usher,

Thank you for taking the time to leave a review! We're delighted to hear that the unlocking process for your son's iPhone 11 was quick and that your initial concerns were swiftly alleviated. Quality service and customer satisfaction are our top priorities, so it’s great to know we hit the mark for you.

If you have any further questions about the unlock process or need assistance in the future, we're always here to help.

Warm regards,
Charlotte

Hello! Thank you for getting in touch with your concerns. I understand that having to make multiple payments can be frustrating.

Here's what the charges you've mentioned cover: The initial payment is for the Eligibility Check, which is necessary to ensure your phone can be unlocked. The following payment is for the actual Unlocking Service. Our policies state that all costs are presented upfront on the checkout page prior to purchase.

Additionally, different phones have different unlocking requirements; for example, certain Android phones might need a Remote USB Unlock if they do not prompt for an unlocking code when an incompatible SIM is inserted, which is indeed an additional service.

We're committed to providing you with a seamless unlocking experience and I would encourage you to continue with the process. Your phone's ability to work freely across various networks awaits just a couple of steps away. If you need further assistance or have any more questions, please make sure to use the Live Support feature in your tracking page.

Also, to address your specific order and guide you better, we would require the IMEI of your phone. Without it, we're unable to look into your case in detail. Can you please provide us with your IMEI number or use the Live Support for further assistance? Thank you for your understanding, and we look forward to serving you.

Dear Cathy Garcia,

Thank you so much for taking the time to leave a review. We're thrilled to hear that your Samsung Galaxy S22 Ultra 5G is now working great after the unlock! It means a lot to us that you found the wait worthwhile. Enjoy the freedom with your device, and if there's anything else you need help with, just let us know. Your satisfaction is our top priority!

Warm regards,
Charlotte

Hello Lawnteice Scott,

I'm truly sorry to hear that your experience hasn't met your expectations. I understand that the unlock codes provided did not work for your NOKIA G300. We certainly want to make sure that you're supported in resolving this issue.

According to our refund policy, you are eligible for a refund if, after working with our technician, we cannot get the unlocking code to work. Since your order status is "Unlock Complete," it sounds like there may have been an issue with the process.

I'd like to offer assistance to help correct this problem without any further expense on your part. Can we troubleshoot together to ensure the codes are entered correctly? Your satisfaction is very important to us, and we'd love the opportunity to turn this experience around for you.

Best regards,
Charlotte

Hello Ray,

I'm sorry to hear that you've had a less than ideal experience. I see that your Samsung SM-S546VL from StraightTalk USA has been successfully unlocked with the provided codes. If you still have concerns about the phone's functionality after unlocking, please let us assist you further. We're committed to ensuring your satisfaction without pursuing a refund in this situation since the service has been rendered as per our terms and conditions.

We value your business and would appreciate the opportunity to rectify any issues you're facing. If you need further assistance, don't hesitate to reach out to our support team.

Best regards,
Charlotte

Hello,

Thank you for taking the time to share your concerns. I'm truly sorry to hear about the confusion regarding the charges for our services. Please allow me to clarify the process for you.

Initially, the $28.99 fee is for the Eligibility Check, which is necessary to determine if your phone can be unlocked and to ensure that we proceed with the correct service for your phone. This part of the service is outlined clearly on our checkout page before purchase.

As mentioned, if your phone is eligible for unlocking, a subsequent Unlocking Payment is required. This is also stated on our order summary page prior to purchase. If your status is currently awaiting payment, it means that your phone is eligible, and we are ready to proceed with the unlocking process once the payment is completed.

We aim to be transparent with our fees and the procedure involved. Your feedback is important, and I encourage you to reach out to our Live Support through your tracking page, so we can address any specific concerns you have and assist you further.

Please don't forget to provide your IMEI number, as it's crucial for us to locate your order and provide the most accurate and helpful information regarding your case.

We are committed to providing a positive experience and would love the opportunity to resolve any issues you are facing.

Best regards,
Charlotte

Olá Gina, muito obrigado pela sua avaliação! Ficamos entusiasmados em saber que, apesar de algumas dificuldades, seu Samsung Galaxy A21 foi desbloqueado com sucesso e você achou o serviço satisfatório. Sua recomendação significa muito para nós. 😊 Se você tiver alguma necessidade futura ou encontrar algum problema, não hesite em entrar em contato. Estamos sempre aqui para ajudar! Atenciosamente, Carlota

Hello Jake,

We're thrilled to hear that your experience with our service met your expectations for a fast and easy unlock process. It's fantastic to know that transitioning your iPhone X to a new carrier was seamless with our assistance. We aim to provide our customers with quality service and appreciate you taking the time to share your positive feedback.

If there's anything else we can do for you, or if any of your friends or family need assistance with unlocking their devices, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're here to make the unlocking process as straightforward as possible.

Thank you for choosing Direct Unlocks and sharing your experience. We look forward to serving you again in the future!

Best regards,
Charlotte

Hello Robert,

Thank you for taking the time to leave a review. I'm sorry to hear that you experienced difficulties with unlocking your iPad and iPhone. Our service is designed to handle a wide range of unlocking scenarios, and your satisfaction is extremely important to us.

Since your iPhone 6S Plus order status shows "Unlock Complete," it would be great to ensure that you've followed the instructions provided via email to finalize the unlock process—for iPhones, this usually involves connecting the phone to WiFi and turning it off and on.

Regarding the iPad, our unlocking services are primarily for iPhones tied to specific network carriers, and while iPad unlocking isn't mentioned, similar carrier restrictions may apply. If there's been any misalignment with the compatibility or criteria specified for our unlocking services, our team is here to support you.

For further assistance and to ensure you receive help tailored to your specific situation, please reach out to our customer service team directly on the website. We're committed to helping you resolve these issues and improving your experience.

Best,
Charlotte

Hello David,

Thank you for sharing your positive experience! We're thrilled that your first unlocking experience was a success. If you ever need assistance with your device in the future or have any questions, please don't hesitate to reach out. Enjoy the freedom with your Galaxy Z Fold5!

Best regards,
Charlotte

Hello Colton,

I'm truly sorry to hear about the disappointment with the service you've experienced. It's never our intention to leave you feeling this way. We strive to be transparent with our process, which includes an Eligibility Check at $28.99, and if eligible, a further Standard Unlock fee of $50.00. These steps are outlined on our checkout page and are part of ensuring we provide the right service for your needs.

Regarding your order status of "Hard-Locked," I understand this is frustrating. According to our "Refund Policy," hard-locked phones, by the carrier, do not qualify for a refund but we do issue a credit note as outlined:

"Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."

I can confirm that since you've paid for both the Eligibility Check and the Standard Unlock, you have been issued a credit note, which can be used against a different service in the future. While a cash refund isn't possible in this scenario, the credit note is our way of acknowledging the situation and still offering value for the services rendered.

I'd like to encourage you to continue the process and use your credit note for any of our other services that may benefit you. If there's anything specific I can assist you with, or if you have further inquiries, do feel free to reach out. We truly value your business and the opportunity to make this right for you.

Warm regards,
Charlotte

Thanks for the review Ahmed. $50 was for the unlocking codes, but as your phone didn't ask for them we gave you a credit note to be able to get the Remote USB unlock.

Hola Félix, ¡gracias por tus comentarios positivos! Estamos encantados de saber que todo salió bien con el proceso de desbloqueo de su iPhone 15 Pro Max. Es fantástico saber que las revisiones y nuestro énfasis en la seguridad cumplieron con sus expectativas. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Mejor, charlotte

Ciao Mauro, grazie per aver condiviso le tue preoccupazioni. Mi dispiace davvero sentire della tua frustrazione. Capisco che possa essere opprimente gestire più pagamenti. Ecco un po' di chiarezza sulla tua situazione: hai già pagato € 26,99 per il controllo di idoneità e € 82 per lo sblocco standard. Lo stato attuale del tuo ordine indica che devi effettuare un pagamento aggiuntivo per uno "Sblocco USB remoto". Questo passaggio è necessario quando il tuo telefono non richiede un codice di sblocco, cosa comune per alcuni dispositivi Samsung come il tuo Galaxy A51. Come delineato nella nostra politica di rimborso e nei termini e condizioni, ci assicuriamo che tutti i costi richiesti siano divulgati prima di procedere. Tuttavia, se ti sei perso questi dettagli, posso capire la tua frustrazione. Ci teniamo sinceramente alla tua soddisfazione e speriamo di risolverlo per te. Ti incoraggio ad andare avanti con lo sblocco USB remoto per completare il processo. Qualora questo servizio fosse incompatibile o non avesse successo, avrai diritto ad un rimborso per tale servizio. Spero che questo aiuti a chiarire i prossimi passi e le ragioni alla base dei costi aggiuntivi. Siamo qui per aiutarti e vogliamo garantire che il tuo telefono venga sbloccato nel modo più fluido possibile. I migliori saluti, Carlotta

Hello Ahmad,

Thank you for taking the time to leave a review. I understand that you have concerns about making multiple payments. I want to clarify that the initial payment of $28.99 you made was for the Eligibility Check. This is a crucial step to ensure that your ZTE MF279 is eligible for unlocking from the AT&T USA network. The subsequent payment of $64 was for the Standard Unlock service itself. We aim to be transparent with our costs, and they are detailed on the checkout page before you complete your purchase.

I’m pleased to inform you that your unlock is now complete with the code provided: Unlock-code 5241019262514139. You should be able to use your ZTE MF279 on any network now. If you encounter any issues, or if there's anything more we can do to make your experience better, please don't hesitate to get in touch.

Thank you for choosing Direct Unlocks, and we hope you enjoy your newly unlocked phone.

Best regards,
Charlotte

Hello Ibrar,

I'm genuinely sorry to hear that your experience hasn't gone as expected. I noticed that you've made two payments, $28.99 for the Eligibility Check and $36 for the Standard Unlock on your iPhone 13 Pro Max from Zong (Paktel) Pakistan. I understand the frustration when something you’re looking forward to doesn’t work out.

From what you've shared, it seems like you are concerned that your phone isn't functioning post-unlock. If your order status indicates "Unlock Complete," your iPhone should be ready to use with other networks. To ensure the unlocking process is finalized, please follow these steps:

1. Connect your iPhone to WiFi.
2. Turn your iPhone off and then turn it back on.

This should complete the unlocking procedure. If you've already tried these steps and still aren't able to use the phone, it's important for us to troubleshoot the problem further with you. Our goal is to ensure you have a fully functional unlocked phone at the end of our service, as your satisfaction is essential to us.

If necessary, please get in touch with our support team directly so we can assist you promptly. We're dedicated to solving any issues that arise and are committed to turning your experience around.

Best regards,
Charlotte

Hello Jasmine,

Thank you so much for your positive feedback! We're thrilled to hear that your unlocking process for your iPhone 11 from MetroPCS USA went smoothly. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Enjoy your newly unlocked iPhone!

Warm regards,
Charlotte

Hi Romanito,

I'm thrilled to hear that following our simple instructions led to a successful unlock of your iPhone 11 Pro! It's great that you found our service straightforward and reasonably priced. We're committed to providing quality service and support, so if there's anything else we can assist you with, don't hesitate to reach out. Thanks for choosing us for your unlocking needs, and for sharing your positive experience!

Best regards,
Charlotte

Hello Andries,

Thank you so much for your positive feedback on our service speed and the daily updates! We're thrilled to hear you appreciated the promptness and communication throughout the process of unlocking your iPhone 14 Pro Max. If you have any more questions or need further assistance, feel free to get in touch. Enjoy your now unlocked device!

Best wishes,
Charlotte

Hi Yessika,

Thank you for taking the time to leave us a review. We're thrilled to hear that you found the process easy and that your iPhone 11 Pro is now working perfectly after using our unlocking service. If you need any further assistance or have any other devices to unlock, we're here to help. Enjoy your newfound freedom with your device!

Best regards,
Charlotte

Hello Mr. Such,

Thank you so much for your positive feedback! We're over the moon to hear that you found the unlocking process quick and easy. If there's anything more we can do to assist you or if you have any other devices that need unlocking, just let us know! We're here to help make your mobile experience as smooth as possible.

Warm regards,
Charlotte

Hello Linda,

Thank you for taking the time to leave a review, and I'm glad to hear that the unlock for your Samsung Galaxy S21 Ultra 5G has been successful. We strive to provide reliable services, and it's reassuring to know that it met your expectations.

We understand that sometimes the process might take longer than anticipated, and we appreciate your patience. If there's anything else we can assist you with or if you have further feedback, please let us know.

Thanks again for choosing our service, and we hope to have the opportunity to serve you again in the future.

Best regards,
Charlotte