Direct Unlocks

Hi Christopher,

Thank you for reaching out, and I’m sorry to hear that you’re not satisfied with the service. I see that your iPhone XR from the Verizon USA network has been successfully unlocked, with the completion of both the Eligibility Check ($28.99) and the Standard Unlock ($50).

Our goal is to ensure that you have a positive experience with the unlock process, and I'd be happy to help guide you through any final steps if you’re encountering issues. Sometimes, simply connecting your iPhone to WiFi and restarting it can help to finalize the unlocking.

According to our policies outlined above, refunds are offered in specific situations which do not include the successful completion of our unlocking service. However, if there's a genuine issue outside of those conditions, we're more than willing to work with you to resolve it.

Could you provide more details about the problem you're facing? This way, we can better assist you in getting the most out of your unlocked phone.

Warm regards,
Charlotte

Hello,

Firstly, I want to thank you for bringing your concerns to our attention. It's essential for us to hear feedback, and we're here to clarify any confusion regarding our payment and fee structure.

I'm truly sorry to hear that you feel the fees were not transparent. Please allow me to explain the payments you've highlighted. The initial charge of $28.99 is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. The subsequent $50 payment is likely for the Unlocking Payment, which is part of our service process. As outlined on our checkout page, all potential costs are disclosed before purchase to ensure our customers can make informed decisions.

We strive to offer a competitive service, and in some cases, depending on the network and phone's status, additional charges may be necessary. The amounts you've mentioned seem to relate to a Premium Service, which applies to specific situations such as unlocking an iPhone that is harder to unlock due to network restrictions.

I understand the costs might come as a surprise if the details were not reviewed at the point of purchase, but please rest assured, they are stipulated in our terms and conditions, and we are committed to providing a genuine service.

It seems like your request is currently awaiting payment, and we encourage you to continue with the process. Remember, we are here to assist you every step of the way and are eager to ensure your experience ends in satisfaction.

Without your IMEI, unfortunately, I cannot provide specific information about your order. For personalized support and assistance with any further questions or to proceed with your unlock, please use the Live Support feature on your tracking page, as our team is ready to offer any necessary guidance.

We genuinely hope we can turn this experience into a positive one for you.

Best regards,
Charlotte

Hello Elizabeth Gonzalez,

We are thrilled to hear that your iPhone 11 was unlocked earlier than expected and that you are pleased with our service! Thank you so much for the positive feedback and the high recommendation. Should you need assistance with any other devices in the future, please don't hesitate to reach out to us. Enjoy the freedom of your now-unlocked phone!

Best regards,
Charlotte

Hi Ruth Sophia Mills,

I'm really sorry to hear you've had a less than satisfactory experience with us. We absolutely aim to provide clear and transparent services to all our customers. I’d like to assure you that the costs associated with each step of the unlocking process are outlined on our checkout page prior to any purchase. The process does involve an initial Eligibility Check followed by an Unlocking Payment to ensure your phone's compatibility and the successful completion of the unlock.

I can see from our records that your Samsung Galaxy A20e from Tim Italy has reached the "Unlock Complete" status. However, it appears that there have been transactional disputes which have resulted in refunds of the fees you've paid. The balance due is £153.99 by Wed 13th Mar 2024 to maintain the unlock status of your phone, as certain costs are incurred when we process an unlock.

If your phone isn't prompting for an unlocking code with a non-Tim SIM card, it seems that it will require a Remote USB unlock - a service designed for precisely this situation.

I understand how frustrating this might be, but we are here to assist you in completing the unlocking process. Please get in touch with us so we can resolve this issue together and provide you with the service you need.

Best regards,
Charlotte

Dear Gwendolyn,

Thank you for taking the time to share your feedback. We're thrilled to hear that you're pleased with the service we've provided for your Galaxy Z Flip4 unlock. We understand that the cost of unlocking can be a concern and we always strive to provide the best value for our services while ensuring the highest quality. If you have any further needs or questions, please don't hesitate to reach out.

Warm regards,
Charlotte

Hello Michael,

Thank you for sharing your experience with our services. I'm glad to hear the connection with our technician went well. Regarding the constant "search" status on your phone post-unlocking, this issue can sometimes occur and may not necessarily indicate that the unlock process is incomplete.

I would recommend trying a few troubleshooting steps if you haven't already:
1. Restart your phone.
2. Make sure your phone has the latest software updates installed.
3. Try inserting a different SIM card to see if the phone connects to a new network.
4. Check your phone’s network settings and if necessary reset them.

If these steps don't resolve the issue, our support team is ready to assist you further to ensure your Galaxy A13 5G is fully unlocked and functioning with other networks. Your satisfaction is important to us, and we're committed to making sure you can fully enjoy the benefits of your unlocked device.

Please get in touch with our customer service if the problem persists, so we can provide additional support.

Best regards,
Charlotte

Hola Martín Miranda, ¡muchas gracias por tus comentarios! Me alegra saber que consideró que nuestro servicio valió la pena y que quedó satisfecho con el soporte recibido. Es genial saber que todo salió bien para el desbloqueo de tu Samsung Galaxy A12. Si necesita más ayuda en el futuro, no dude en comunicarse con nosotros. ¡Disfruta de tu teléfono desbloqueado! Mejor, charlotte

Hello,

I'm truly sorry to hear about the frustration and dissatisfaction with the service you've experienced. It seems there has been a misunderstanding regarding the unlocking process and the charges associated with it.

Our process involves an initial Eligibility Check to determine if your phone can be unlocked, and the cost for this service is outlined on our checkout page before any payment is made. Unfortunately, this fee is non-refundable as it covers the costs incurred to perform the checks.

If your phone is under a financing agreement and has an outstanding balance, our ability to unlock the device is indeed limited. Carriers typically only unlock phones once they are paid off, which aligns with the information you've provided. I understand how this can be frustrating, especially if this was not made clear from the outset.

I would very much like to assist you in resolving this issue, however, without your IMEI number, I'm unable to look up your specific case details. To better assist you, please use the Live Support feature on your tracking page, where our team can access your order information and address your concerns directly.

We value your satisfaction and are committed to finding a suitable resolution. Your feedback is important, as it helps us improve our services. Please reach out via your tracking page, and we will do our best to help you.

Best regards,
Charlotte

Hello Fareed,

We're thrilled to hear you enjoyed our service! If there's anything else we can do to assist you further, please feel free to reach out. It was our pleasure to help you unlock your Galaxy S23 Ultra. Have a fantastic time using your phone on any network!

Best regards,
Charlotte

Hola Alberto Pagan, ¡Muchas gracias por tu reseña positiva! Estamos encantados de saber que nuestro servicio le resultó asequible, fácil y rápido. Es fantástico saber que el proceso de desbloqueo de tu iPhone 13 Pro Max cumplió con tus expectativas. Si necesita más ayuda o tiene alguna otra pregunta, no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Mejor, charlotte

Hello,

I'm truly sorry to hear that your experience wasn't as expected. I understand that finding out about an additional payment for the unlocking process after the eligibility check can be frustrating. However, I want to assure you that all costs are outlined during the checkout process, as mentioned in our terms and conditions. An eligibility check is required first, followed by the unlocking payment. This two-step process helps ensure that your phone can indeed be unlocked before proceeding with the final step.

If you've determined that you do not wish to proceed with the unlocking payment, please understand that as per our refund policy, the eligibility check fees are non-refundable as the service for this has already been performed.

We're here to support you and would like to make your experience as positive as possible. If you'd like to continue with the unlocking process, we'd be glad to assist you, or if you have any more questions or concerns, please don't hesitate to get in touch with our Live Support through your tracking page, and make sure to provide your IMEI number so we can address your specific case.

Thank you for your understanding.
Best regards,
Charlotte

Bonjour Grégoire Jacques Gorlier, Merci de partager votre expérience avec nous. Je suis heureux d'apprendre que votre RED Hydrogen One a été déverrouillé avec succès! Nous nous efforçons de fournir un aperçu clair de tous les coûts sur la page de paiement, et je suis heureux que vous soyez satisfait du service malgré le prix. Nous comprenons que le coût peut paraître élevé, mais chaque paiement est essentiel pour garantir un processus de déverrouillage fiable et efficace. Le contrôle d'éligibilité initial de 28,99 $ et les frais de déverrouillage standard de 64 $ couvrent différentes étapes critiques pour déverrouiller votre appareil. Merci d'avoir choisi Direct Unlocks. Nous apprécions vos commentaires et travaillons continuellement à améliorer nos services pour offrir une valeur encore plus grande. Si vous avez d'autres questions ou avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Cordialement, Charlotte

Hola Enguer, gracias por tu reseña y por elegir Desbloqueo Directo para desbloquear tu Motorola Moto G Play 2023 de Sprint USA. Veo que el estado de tu pedido es "Desbloqueo completo" y tu código de desbloqueo es "77709494". Si tu teléfono no solicita un código de desbloqueo cuando insertas una tarjeta SIM que no sea de Sprint, es posible que tengas que usar nuestro servicio de desbloqueo remoto de USB, que tiene un costo adicional. Tenga en cuenta que todos los costos se describen en la página de pago antes de la compra. Si necesita el servicio de desbloqueo remoto de USB o tiene alguna pregunta, no dude en ponerse en contacto con nuestro equipo de soporte. Estamos aquí para ayudarle a completar este proceso sin problemas. Gracias por su comprensión y paciencia. Mejor, charlotte

Hello Ryan Reeves,

Thank you so much for leaving us a positive review! We're thrilled to hear that your iPhone 15 Pro was unlocked earlier than expected and that you found our service easy and helpful. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Should you need any more help or have any questions, don't hesitate to reach out.

Warm regards,
Charlotte

Hi John,

Fantastic to hear that your Galaxy S23 Ultra was unlocked ahead of schedule and without any hiccups! If you need our services again or have any questions in the future, don't hesitate to reach out. Enjoy the freedom with your device!

Best,
Charlotte

Dear Khalid Sharif,

Thank you for taking the time to share your thoughts with us. We apologize if our service hasn't met your expectations. I understand that it can be frustrating to make multiple payments, and I'd love to provide some clarity and assist you further.

You've successfully completed the Network Check ($6.99), Eligibility Check ($28.99), and made an initial Standard Unlock payment ($50) which, I see, has been refunded to you. These steps are essential in our unlocking process and are clearly outlined during the checkout experience.

Our goal is to provide a smooth unlocking experience, and although it's rare, some devices may require an upgrade to a Premium Service after initial assessments. This isn't an indication of a fake service but rather a necessary step to unlock certain handsets tied to specific networks or conditions.

Given that your order status indicates "Already Refunded," it seems we have been unable to unlock your phone at the Standard Service level. However, a Premium Service may still be an option should you wish to proceed. Our team is committed to working with you to find the best path forward to unlock your iPhone 11.

We appreciate your feedback and would like to continue providing assistance. Please let us know how you would like to move forward, and we will do our best to ensure a positive resolution.

Sincerely,
Charlotte
Customer Service Team

Bonjour Sandrine, Merci pour votre contact. Je suis heureux d'apprendre que le déverrouillage de votre iPhone 15 est terminé! Concernant le problème avec votre nouvelle carte SIM de qualité, travaillons ensemble pour le résoudre. Tout d'abord, assurez-vous que: 1. Votre iPhone est connecté au Wi-Fi et a été éteint et allumé, car cela peut parfois résoudre le problème. 2. La nouvelle Quality SIM est correctement insérée dans votre iPhone. Si vous avez essayé ces étapes et que la carte SIM ne fonctionne toujours pas, il peut être utile de vérifier auprès de votre fournisseur de réseau pour vous assurer qu'il n'y a aucun problème de son côté. Je suis convaincu que nous allons régler ce problème pour vous. Veuillez me faire savoir si ces étapes vous aident ou si vous avez besoin d'aide supplémentaire. Cordialement, Charlotte

Bonjour Sandrine,

Merci de nous avoir contactés. Je suis heureux d'apprendre que le déverrouillage de votre iPhone 15 est terminé! Concernant le problème avec votre nouvelle carte SIM de qualité, travaillons ensemble pour le résoudre.

Tout d'abord, veuillez vous assurer que:
1. Votre iPhone est connecté au Wi-Fi et a été éteint et rallumé, car cela peut parfois résoudre le problème.
2. La nouvelle Quality SIM est correctement insérée dans votre iPhone.

Si vous avez essayé ces étapes et que la carte SIM ne fonctionne toujours pas, il peut être utile de vérifier auprès de votre fournisseur de réseau pour vous assurer qu'il n'y a aucun problème de son côté.

Je suis convaincu que nous allons régler ce problème pour vous. Veuillez me faire savoir si ces étapes vous aident ou si vous avez besoin d'aide supplémentaire.

Cordialement,
Charlotte

Hi Arram Saeed,

Thank you for reaching out and sharing your concern. I truly understand the situation can be quite frustrating. Our team is here to ensure you’re taken care of, so let's try to resolve this together. Based on our refund policy, refunds are issued under certain criteria which I'd be happy to review in your case.

Given your order status is "Reported as Not Unlocked, waiting customer feedback", it's important for us to understand your feedback so we can assist you further. If your Samsung Galaxy S10 did not ask for an unlocking code and therefore required a Remote USB Unlock which was not successful, you are eligible for a refund as outlined in our policy.

Could you please provide us with the feedback reflecting the current status so that we can take the appropriate next steps? Your experience is important to us, and we aim to ensure that your concerns are addressed promptly.

Thank you for your patience, and I look forward to your response so we can get this resolved for you.

Best regards,
Charlotte

Hello Adam,

First off, I'd like to sincerely thank you for taking the time to provide your feedback. We're glad to hear that your iPhone 15 Pro Max has been successfully unlocked, and we hope it's working well with your new eSIM from Mint Mobile.

Regarding your concerns about the payment, I apologize for any confusion you might have had about the premium unlock service. As clarified in our terms and conditions, the payment is for the unlocking service itself and not a payment towards your phone's balance with AT&T. We can assure you that our unlocking process is legal and adheres to all regulations in Europe and North America as detailed in Section 3.1 of our terms and conditions.

We understand that the unlocking process involves multiple steps, including an eligibility check and then the actual unlocking service, which consists of standard and perhaps premium services if necessary. It's important to us that our customers are fully aware of the service they're paying for, and we strive to make all information clear and accessible on our checkout page.

On the topic of reviews, please know that genuine customer experience is paramount to us, and we work hard to offer service that warrants positive feedback.

If you have any further questions or require assistance with your unlocked device, please do not hesitate to reach out.

Warm Regards,
Charlotte

Hola José, gracias por tomarte el tiempo de dejar una reseña. ¡Me alegra saber que tu iPhone 14 ya está desbloqueado! Entiendo que el retraso inicial debido a que el teléfono estaba bloqueado por deudas fue frustrante. Sin embargo, me complace que nos haya elegido basándose en una recomendación y una experiencia positiva previa. Trabajamos constantemente para mejorar nuestro servicio y sus comentarios son realmente valiosos. Si necesita más ayuda o tiene otros teléfonos para desbloquear en el futuro, ¡estamos aquí para ayudarlo! Saludos cordiales, Carlota