• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.8 stars from 3,310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1499

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75%
Positive
682
Neutral
30
Negative
197

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,310)

Rating

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Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user nancir16
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Fue muy facil el proceso, hace los cobros paso a paso y es confiable, sobre los tiempos de verificación son muy rápidos ya que te muestra una lista con todas las especificaciones y el avance del desbloqueo, al momento de hacer el segundo pagos ya es para el desbloqueo final y me decía que en 3 días y ciertas horas se hará, pero en realidad fue muy rápido y satisfactorio el resultado, hasta el momento no he tenido ningún inconveniente con este resultado. Estoy muy satisfecha.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Nanci Rosas, Muchas gracias por tomarte el tiempo de dejarnos una reseña. Estamos encantados de conocer su experiencia positiva con el rápido y satisfactorio proceso de desbloqueo de su iPhone XR de AT&T USA. Nuestro objetivo es brindar un servicio eficiente y fluido, y es fantástico saber que hemos cumplido con sus expectativas. Disfrute de su teléfono recién desbloqueado y, si tiene más preguntas o necesita ayuda en el futuro, ¡estamos aquí para ayudarlo! Saludos cordiales, Carlota

Thumbnail of user edwards1750
1 review
0 helpful votes
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January 24th, 2023

Dint fulfill there end didn't give me money back instead they gave me credit towards to unlock another phone which was a waste and a rip off this is the last time I'll ever do business with them and you would be wise to do the same

Tip for consumers:
Don't do business with direct unlock

Products used:
To unlock my locked phone

Service
Value
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Quality
Thumbnail of user rebeccac52
1 review
0 helpful votes
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January 7th, 2016
Verified purchase

Fantastic! This took a little longer than I expected, but I did request for my phone to be unlocked on New Years Eve and then there was a weekend. However, I as regularly updated with emails and kept informed. I cannot fault the service that was provided.

Thumbnail of user jessb538
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Excellent service, highly recommended, congratulations, thank you

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Dear Jesús Benítez,

We're thrilled to hear that you had an excellent experience with our service! Thank you for taking the time to leave us such a positive review, and for recommending us. Your satisfaction is our top priority, and we're delighted to have been able to assist you with your unlocking needs.

Should you require any further assistance or have any more devices you'd like to unlock, please remember we're here to help.

Best regards,
Charlotte

Thumbnail of user scc5
1 review
0 helpful votes
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October 17th, 2015
Verified purchase

After going through the pains of trying to get the phone unlocked via the network (without much success), I stumbled on this site and decided to give it a go.
Was a bit hesitant at first given the price tag, but I have to say that I'm impressed with the service, especially as (after receiving a time frame of 5-10 days), the phone was unlocked in less than 7 hours!
Excellent, would strongly recommend.

Thumbnail of user stefanoc70
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Inizialmente ero molto scettico sulla buona riuscita dello sblocco del mio smartphone ma poi stamattina ho ricevuto l'email con i codici di sblocco et voilà! Gioco fatto! Senza alcun problema e con una gran celerità ho sbloccato il mio Samsung s21 5g in meno di 2/3 giorni! Complimenti davvero per la celerità e per la semplicità con il quale avete lavorato su questi codici di sblocco! Gran bel servizio! Complimenti!

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Ciao Stefano, grazie per aver dedicato del tempo per condividere il tuo feedback positivo! Siamo entusiasti di sapere che il tuo Samsung S21 5G è stato sbloccato rapidamente e senza problemi. Il nostro obiettivo è sempre quello di fornire un servizio veloce e diretto e siamo lieti di aver soddisfatto le vostre aspettative. Se hai bisogno di ulteriore assistenza o hai altri dispositivi da sbloccare in futuro, siamo qui per aiutarti. Goditi il tuo telefono appena sbloccato! I migliori saluti, Carlotta

Thumbnail of user eltonf18
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

Thought it was too good to be true, but they unlocked a phone I bought off line that the seller told me was not sim locked. They said it would take 7 days and they had it unlocked in 2 days. Now I'm switched over and rocking out. Thank direct unlocks.It was very simple process.

Quality
Thumbnail of user diannab197
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

I tried two different sim cards and neither worked...says the unlock was successful however now it says that the IMEI number is invalid... I'm at a loss... of close to $100 and I'm disabled on a fixed income...

Quality
Thumbnail of user philc26
1 review
0 helpful votes
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September 10th, 2015

Initial research led me to think that unlocking the iPhone 5 from O2 was difficult if not impossible. In fact it's very little hassle and didn't take long. I would recommend you to anyone. I was able to use my virgin SIM as soon as you had done what was needed. The instructions were simple and the result legitimate and permanent. Many thanks

Thumbnail of user fionad8
1 review
2 helpful votes
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May 26th, 2017

The site did unlock my iphone as advertised, but after three months my iphone mysteriously locked itself again and customer service has been ignoring all of my attempts to contact them ever since. I'm very disappointed as up until that point the service worked perfectly. However- it was not a 'permanent unlock' as advertised so buyers beware!

Thumbnail of user istvanh3
1 review
1 helpful vote
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January 12th, 2020

Errible service!

I just want to ask questions:
1. Publish cheap prices and then ask for extra money at double the price. Nowhere is this read that they are asking for extra money yet.

2. Why are they posting 4.7 good ratings when there is a lot of negative experience against the company which is already rated 3.5, but a lot of negative comments are blocked.

I wanted to encode a Samsung A3 from a Hungarian network. I already paid $ 20 for a code of course I didn't get. Now that I'm wondering when I get the code, I'd like to pay another $ 42, which is done at a telephone shop for $ 25.

I ask everyone to take legal action I do not simply believe that this company can not be sued. Wait for the injured, start a facebook group and start getting your money back.

Who could help me?

Thumbnail of user danielr75
1 review
1 helpful vote
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September 11th, 2015
Verified purchase

I was unsure of this service as the whole principal of unlocking online seemed to good to be true. I purchased a pre order for the EE iPhone 6 unlock, after two days it said my unlock was ready for purchase with was another £39.99 which was annoying but still worked out cheaper than buying a unlocked iPhone. It then said after purchasing that there was a 3-5 day delay, on EE unlock which made me skeptical. I feel it should have been shown before spending the money.

None of the less because it was a weekend I knew it could be over a week till it was unlocked. There was no notification updating the unlock but I thought I would try putting my sim in and low and behold it was already unlocked!

I had been using my iPhone for 4 days before I got the unlocked email. So very quick service just needs better communication. Will recommend to anyone who needs an unlock.

Thanks again!

Thumbnail of user evinm
1 review
2 helpful votes
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April 10th, 2016

First time insert my Imei and it said my phone is lost and stolen. And I got the store credit, Ok fine then I have unlock my another iPhone 5 when clear recorder. When insert my email in cart. It's said iCloud server offline. I tried from mar 9,2016 to April 10,2016. Never get work. Be carefully guys with this cheating company. Never reply your email. I did contact sale and customer service. I lost my money too

Thumbnail of user matthewg57
1 review
0 helpful votes
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June 14th, 2016
Verified purchase

If you're serious about unlocking your iPhone and want to work with lads that not only know what they are doing but will keep you informed, look no further. You will be totally satisfied with working with Official iPhone Unlock and will get constant updates as to progress and hold ups if there are any! I had no issues whatsoever working with them and have been a repeat customer for 3 years running!

Service
Value
Quality
Thumbnail of user grahams12
1 review
3 helpful votes
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November 17th, 2015
Verified purchase

I might have been enjoying my newly unlocked iPhone but because it took so long I am now in Thailand and BT can't hear my plea for it to be activated. 22 October until 17 November, frustrating.
I would have appreciated more of a warning at the outset, and more reassurance during the wait. But, the thing I really don't like is being sucked in with a £20 pre order price with no indication what the end price would be.

Thumbnail of user susank88
1 review
0 helpful votes
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May 12th, 2016
Verified purchase

I had become very frustrated after switching provider as nobody would help me. I am not well versed with the technical side of mobiles, in fact the thought of speaking to someone about it scared me do death as I just don't understand the lingo. I eventually went on line & found this site which claimed they could easily help me as it was apparent my mobile needed to be unlocked before I could regain service. The form on line was simple to complete even for me & the process was speedily put into action. It took a few days to complete because unfortunately I applied just before a weekend. I was kept up to date through the website & emails. I am relieved to get my phone up & running again which was completed automatically without any further input required from me. I definitely recommend this site without hesitation. A big thank you.

Thumbnail of user madharau
1 review
0 helpful votes
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April 6th, 2022

I made the second final payment 3 months ago and still nothing has happened. The tracking meter has been saying 99% complete for months. When I emailed them about it they replied that the expected timeframe is 7-10 days (well overdue) and that they will only chase it up if the meter reaches 100% and it's still not unlocked.

Service
Value
Returns
Thumbnail of user pramod.raghunanda
1 review
1 helpful vote
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May 12th, 2023

Paid initial verification fee as well as unlocking fee. After 15 days they say the device is hardlocked and cannot unlock. When pushed for refund of service fee, they threaten legal action.

Please do not fall into the trap by Direct Unlocks

Service
Value
Shipping
Returns
Quality
Thumbnail of user tarekh21
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

They charged me $29.97 and then charged $38.
I was thinking this is still legit because it was widely recommended on the Internet.

Long story short, I put the request in late November 2021 right after Black Friday, and right now we are in March 29 2022 and the phone is still unlocked and the Support response is a bogus reply that they use with everybody.

Only at one point they wanted proof this was not stolen and I sent them the receipts, screen shot of the IMEI #, picture of the phone showing the IMEI number on hand and they did not reply to me since then.

Save your money and look elsewhere.

I would not recommend using Direct Unlocks.

Tip for consumers:
I would not recommend using DirectUnlocks

Products used:
Unlocking of iPhone 12 mini.

Service
Value
Returns
Thumbnail of user evag13
1 review
0 helpful votes
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April 26th, 2016

It a great website, very quick service. They unlocked my iCloud account within 3 days. Very fast service. I will use them again because their price is good compared to the other company in the market. Very high quality service. Thanks to Official iphone unlock team.

Service
Value
Quality
Thumbnail of user tianaow
1 review
0 helpful votes
  • Send Message
February 24th, 2021

I have been waiting for almost 2 months! My phone has been paid in full, because I am anxious to go to other countries and want to unlock it as soon as possible. Now I have returned but the phone is still not unlocked! And no refunds! Rogue company!

Products used:
unlock iphone

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomt49
1 review
6 helpful votes
  • Send Message
November 8th, 2014

Attention! Rip off! Lost all my money! Sent some e - mails in the last two weeks - no response! Very untrustworthy company! Do not trust those guys! My carrier unlock the phone for only 40 pounds this damn guys say it's not possible to unlock and want more than 100 pounds for the same...

Thumbnail of user dylann38
1 review
0 helpful votes
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January 1st, 2021

They billed me $29 for the unlock code after I put in my phone info. 4 hours later they requested a "final payment" of $49 for the code to be released. At best that's sketchy and at worst it's a fraudulent misrepresentation of pricing. If they needed a deposit they could have said so.

There are cheaper more open and honest options

Thumbnail of user tylerc36
1 review
0 helpful votes
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December 23rd, 2015
Verified purchase

Ultimately, you guys did what I needed to I appreciate it endlessly. However, initial frustration, your vending service would not take my card. Finally was able to do a special order through Paypal, and your service reps were very responsive in helping me and informing me of what stage of the process the unlock was in. I wish I'd known earlier, however, that my phone WAS in fact under contract, ended up waiting a few extra days because of that issue.

Thumbnail of user paulos33
1 review
4 helpful votes
  • Send Message
November 1st, 2018

You must be aware that the payment you make is just a pre-order.
After some time when you receive the order confirmation email you'll understand the all picture.
Yes it's a scam and i believe that this company lives mostly with the revenues of orders that are never finished. After you understand you've been tricked you are not going to pay the extra amount they ask for.
My order was number **************

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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