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Direct Unlocks has a rating of 3.8 stars from 3,312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
I did not have my hopes up for them to unlock my phone. I seen a lot of good reviews, but you cant trust any of that these days. I paid for the service and cross my fingers. It said it would take 19 days and my heart dropped. I was so nervous. But the next day i checked my email and there was a email with the unlock codes. I was so excited and tried the codes and unlocked my phone. Awesome experience
Was the only place that looked legit
Very bad. Still no one to help me get my phone unlocked when they said they did
Still haven’t gotten back to me
For to get my phone unlocked
Hi Patricia,
I'm sorry to hear about your experience. I can see your order status shows "Unlock Complete," which means the unlocking process has been finalized. If you're facing any further issues, please check your email for instructions on how to complete the unlock on your iPhone 12.
I want to assure you that we’re here to help! If you have any specific questions or need assistance, please feel free to reach out, and I’ll do my best to assist you.
Thank you for your patience!
Best,
Charlotte
Quick response from customer service. Phone unlocked very happy saved me having to buy new phone
Quick response very helpfil
Great reviews online
Reviews on line
Hi Isaac,
Thank you so much for your kind words! We're thrilled to hear that you had a quick and helpful experience unlocking your Samsung Galaxy S22 5G. It’s great that we could save you from having to buy a new phone!
If you have any more questions or need further assistance, please don’t hesitate to reach out. We're here to help!
Best,
Charlotte
When I first encountered Direct Unlocks online I was somewhat skeptical based on experiences with other online companies in the past but I can assure you that every step of the process occurred exactly as they had laid out. Today I downloaded an e-sim for Verizon to a phone that was previously locked to T-Mobile.
They clearly laid out how the process worked and what would happen each step of the way.
I wanted to add a second phone to my account but the phone was unfortunately locked to a different carrier.
Hi Robert,
Thank you so much for sharing your positive experience! We're thrilled to hear that the process went smoothly for you and that you were able to successfully unlock your iPhone 13 Pro Max to use with Verizon. Your feedback reinforces our commitment to providing clear and reliable unlocking services.
If you need any further assistance in the future or have any other questions, please don't hesitate to reach out. Enjoy your newly unlocked phone!
Best regards,
Charlotte
This was a successful experience and I like the response to getting my codes unlocked for my old phone. The wait time could've been better though.
I sold my old phone and needed the unlock code to let it work with a different network.
It was the only reasonable choice at the time.
Hi Jeffrey,
Thank you for sharing your positive experience with us! I'm thrilled to hear that the phone unlock process was successful and that you appreciated our service.
I understand that the wait time could've been better, and I apologize for any inconvenience this may have caused. We constantly strive to improve our services and will take your feedback into consideration to enhance our efficiency.
I'm glad our solution worked out for you and wish you the best with your newly unlocked phone. If you need any further assistance in the future, feel free to reach out!
Best regards,
Charlotte
Hi Jeffrey,
I'm thrilled to hear that the phone unlock process was successful and that you appreciated our service.
I understand that the wait time could've been better, and I apologize for any inconvenience this may have caused. In your case we had to get codes form Samsung hence the couple of days delay.
Best regards,
Charlotte
Hi Jeffrey,
I'm thrilled to hear that the phone unlock process was successful and that you appreciated our service.
I understand that the wait time could've been better, and I apologize for any inconvenience this may have caused. In your case we had to get codes form Samsung hence the couple of days delay.
Best regards,
Charlotte
It was such a good service very quick and easy and was able to put a new sim in my phone within an hour made it so easy
Cheap and quick
Needed to change sim
Hi Sophia,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service quick and easy. It's great to know that you could switch your SIM without any hassle!
If you ever need assistance again or have questions about future services, don’t hesitate to reach out. We're here to help!
Best,
Charlotte
It was slow but I got it done I'll use yall again thanks for keeping me updated
Bc it was for my phone
Hi Kristy,
Thank you so much for taking the time to share your experience! We appreciate your patience throughout the process and are thrilled to hear that you’ve successfully unlocked your iPhone 13. Our team works hard to keep our customers updated and ensure smooth transactions, so it’s great to see it paid off for you!
If you ever need our services again or have any questions, feel free to reach out. We're here to help!
Thanks for choosing us and have a fantastic day! 😊
The service was great and only took 3 days but only improvement I have is I wish they told you it was two different charges to unlock your phone
Needed my phone for poland.
Hi Travis,
Thank you for your feedback! I'm glad to hear the service was great and quick. I understand your concern about the two separate charges.
Just to clarify, all costs are outlined on the checkout page prior to purchase. Here's a brief explanation:
1. **Eligibility Check (€13.49)** - This is to assess whether your phone can be unlocked.
2. **Standard Unlock (€57)** - This is the actual fee to unlock your phone.
I appreciate your suggestion, and I'll certainly pass it along to improve our service transparency. I'm happy that you chose us and that we could help you get your phone ready for Poland!
Best regards,
Charlotte
Received email stating my phone "qualified" under their service. They then charged an additional $50 unlock fee. When the phone could not be unlocked, there was no refund available. THIS IS a scam OPERATION. I REPORTED THEM TO FTC AND BBB. Other potential customers are advised to read all reviews carefully before considering this service.
Hi Craig,
I'm sorry to hear you're feeling this way. I understand your frustration, especially after paying for the Eligibility Check and the unlock attempt. According to our [Refund Policy](sites link), if a device is hard-locked by the carrier, we issue a credit note instead of a refund. It appears this has happened in your case since your device is hard-locked.
The amount of work that goes into attempting an unlock is the reason we can't offer refunds in these instances, as detailed in our [Terms and Conditions](sites link).
I'd encourage you to use the credit note for a future unlocking service relevant to your needs, which covers any device and network.
If you have any further questions or issues, please let us know. We want to make sure you have a more positive experience moving forward.
Thank you for your understanding.
Best,
Charlotte
I used direct unlock last year for one of my phones. Well I needed to use them again and as like the last time they we're timely and it works wonderful.
It's familiar and I trust THIER work 100%.
I needed my phone unlocked correctly.
Hi Michelle,
Thank you for your kind words and for choosing Direct Unlocks again for your phone unlocking needs! We're thrilled to hear that you had a seamless experience and trust our services. Your satisfaction is our priority, and we appreciate your continued support.
If you have any further questions or need assistance, feel free to reach out. Enjoy your unlocked Galaxy S22 Ultra 5G!
Best regards,
Charlotte
I requested to have my phone unlocked, the service I received was quick, with quick service. Pricing is good as well. I will definitely do business with them again.
I have used them in the past, and received exceptional service.
Hi Denise Alston,
Thank you so much for your positive feedback! We’re thrilled to hear that you found our service quick and well-priced. We always strive to provide exceptional service and it’s great to know that your experience reflects that. If you need any further assistance in the future or have any questions, please don't hesitate to reach out. We look forward to helping you again!
Best regards,
Charlotte
Quick service, quick response from the team and the safest way to unlock your device
Hi Niko,
Thank you for your review! We’re thrilled to hear that you found our service quick and responsive. It’s great to know you felt safe unlocking your Samsung Galaxy S10 with us!
If you have any questions or need further assistance with your unlocking process, please reach out. We're here to help!
Best,
Charlotte
The price indicates was not the total. Extra charges to complete the unlock not disclosed up front
Internet search
Needed to add eSIM to phone
Hi Jeff,
Thank you for your feedback! I understand your concerns about the payment process and potential extra costs for unlocking your iPhone XR. When you placed your order, the Eligibility Check fee of $28.99 and the Standard Unlock fee of $50 were clearly outlined on the checkout page. For all devices, including yours, it’s necessary to complete an Eligibility Check first, followed by the unlocking payment.
Since your order status is “Unlock Complete,” it seems everything has gone smoothly with your unlock process. If you're facing any ongoing issues, please let me know, and I’d be happy to help you resolve them!
Thanks for choosing us!
Best,
Charlotte
Very good services and they help when we need help. Good services and nice commences.
Because a lot of people have good experiences with you
Hi Yesenia,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our services. We strive to provide the best help possible during the unlocking process, and it's great to know that it reflected in your interaction. If you ever need assistance in the future, feel free to reach out. We really appreciate your trust in us!
Best,
Charlotte
Needed a quick unlocking service, and this was exactly what I need. Perfectly done.
Easy to use, and readily available. No waiting around.
Convenient as online, and easy to use set up.
Hi Charlotte Cooper,
Thank you so much for your kind words! We're thrilled to hear that the unlocking service met your needs and that you found it easy to use. We strive to provide a seamless experience for our customers, and it’s great to know we hit the mark for you.
If you ever need assistance in the future or have any questions, don’t hesitate to reach out. Happy unlocking!
Best wishes,
Charlotte
It is the best unlock service available I would not recommend anyone else. No scams!
Hi Home Zaleski,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our unlock service. Your confidence in us means a lot!
If you need any further assistance or have questions as you enjoy the benefits of your unlocked iPhone 14, feel free to reach out. We're here to help!
Best regards!
The services only unlocks cellphones that are paid off and do not owe $$ on the account.But in case you didnt know you can do that by calling the service provider and giving them the imei number. So you can pay $75 dollars here to get it done.or do it yourself and pay with time, because thats all it take...this services is nothing special.
I
I saw it advertised
I needed to unlock a phone that was blacklised. But the service here does not do that.
Dear Perla Montalvo,
Thank you for sharing your feedback with us. I understand that there may have been some confusion regarding the services we offer.
I'm pleased to inform you that your order status is now "Unlock Complete". This means your iPhone 11 Pro should now be unlocked from the Verizon USA network, and you can start using it with other carriers!
To address your concerns about the payment process, here’s a quick overview: You’ve paid $28.99 for the Eligibility Check and $50.00 for the Standard Unlock. All these costs were outlined on the checkout page before you made your purchase.
Regarding the device's status, our service does not unlock blacklisted or blocked phones. As per our terms, "*If a handset is reported lost or stolen (or abused), it may well be 'Blacklisted' (also known as 'Blocked' or 'Barred'), preventing it from ever being used again... if we undertake an unlock and you find out the phone is in fact logged as lost, stolen or abused, we cannot then refund your payment.*" If your phone meets this criterion, it’s important to contact Verizon for further assistance.
Please let us know if there is anything else we can help you with. We hope you enjoy the freedom of your newly unlocked phone!
Best regards,
Charlotte
They took $78.99 and did not provide me any service. I thought this product would work.
I thought it wasn’t a scam
I thought it would work
Hi Miles,
Thank you for sharing your concerns with us. I understand how frustrating this situation must be, especially after your payments of $28.99 for the Eligibility Check and $50 for the Standard Unlock. I'm happy to clarify that your order status is "Unlock Complete," which means that the unlocking process for your iPhone 15 Pro from AT&T USA has been successfully completed.
If you encounter any issues, please check the unlocking instructions we've sent you via email to ensure everything is set up correctly. We're here to help if you have any further questions or need assistance with the next steps!
Best regards,
Charlotte
Its very fast, my iphone 13 is now unlocked, Thank you!
Its best site in unlock
I need this
Hi Maruanna,
Thank you so much for your positive feedback! We're delighted to hear that your iPhone 13 is now unlocked and that you chose us for your unlocking needs. If you have any questions or need further assistance, please don't hesitate to reach out. We’re here to help!
Wishing you all the best with your unlocked phone!
Best regards,
Charlotte
Great service and honest. Unlocked my phone within the time provided as an estimate.
Online reviews
Needed the phone unlocked
Hi Faiz Syed!
Thank you so much for your kind words! We're thrilled to hear that you found our service honest and efficient in unlocking your iPhone 12. Your feedback really helps us strive to provide the best possible experience for our customers. If you have any further questions or need assistance with anything else, feel free to reach out. Enjoy using your unlocked phone!
Best,
Charlotte
Awesome experience well worth the wait, it really worked thanks
Referred by my brother
Hi Carmelo,
Thank you so much for sharing your awesome experience! We’re thrilled to hear that everything worked out well for you. We’re glad your brother recommended us! If you have any questions or need further assistance, feel free to reach out. Enjoy your unlocked Galaxy S23 Ultra!
Best,
Charlotte
SIM unlock went pretty well, it took about 2 days, but a little bit expensive
Hi Dorin,
Thank you for your feedback! I'm glad to hear that the SIM unlock process went smoothly and was completed in about 2 days. I understand that the costs can seem high, but all prices for the eligibility check and unlocking service are outlined clearly on the checkout page before you make a decision.
If you need any more assistance or have any questions, feel free to reach out. Enjoy your newly unlocked iPhone 12 Pro Max!
Best,
Charlotte
My imei was blocker in tunisia i payed 58€ but still dont work
Hi Bouthaina,
Thank you for sharing your experience. I understand you're facing issues with unlocking your iPhone 15 Pro Max after making your payments. You've paid €26.99 for the Eligibility Check and €33 for the Standard Unlock, and your order status shows "Unlock Complete."
If the IMEI is blacklisted by the network in Tunisia, unfortunately, we cannot provide a refund for any services rendered as stated in our policy. We recommend double-checking the device's compatibility and status with Tunisie Telecom, as well as ensuring there are no other network restrictions in place.
We're here to help, so feel free to reach out if you have more questions!
Very happy, service was provide before the date has expected.
Hi Marcos Cavalaro,
Thank you so much for your positive feedback! We're thrilled to hear that you received our service ahead of schedule. If you have any further questions or need assistance with your unlocked iPhone 15 Pro Max, feel free to reach out. We're here to help and ensure you have the best experience possible!
Best regards,
Charlotte
After recently being scammed online I really thought this was headed in the same direction since they asked for a payment then a 2nd then said it would take 2days. Well in 2 days I had my unlock code and was just about to buy a new phone. You guys services are on point. Thank u soooooo much for your help. Anybody needing an unlocked phone I will definitely recommend to you.
Got back to me with sound information.
Received a phone that was with another carrier and I needed the unlock code
Saw on Internet they could help.
Hi Corey,
Thank you so much for your kind words and for sharing your positive experience! We’re thrilled to hear that you received your unlock code within the expected time frame and that our service met your needs. Your recommendation means a lot to us, and we're delighted that we could assist you.
If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Enjoy your unlocked phone!
Warm regards,
Charlotte
Gain trust and grow your business with customer reviews.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hi Skyler Talton,
Thank you for sharing your experience with us! It's wonderful to hear that our service exceeded your expectations and that your Motorola Moto G Stylus 2021 was unlocked successfully and promptly. We're committed to providing a reliable and efficient service, and it's feedback like yours that reaffirms our efforts.
If you have any further questions or need any additional assistance, please don't hesitate to reach out. Enjoy your unlocked phone!
Best,
Charlotte