• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
683
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

Rating

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user andyj41
2 reviews
2 helpful votes
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April 26th, 2016

I brought iPhone recently but the iCloud account was locked by someone's account. It was totally useless until I found Official iPhone Unlock. Great service. They are just life saver. Thanks

Service
Value
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Quality
Thumbnail of user usersu
1 review
0 helpful votes
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August 7th, 2021

They will charge once to check the eligibility of unlock of your phone, followed by another request to pay for the final settlement to unlock. Once they find they cannot unlock, they will register your phones as stolen in illegitimate website and speak to you like they cannot deliver their service because your phone is stolen. If you dig further and check other legitimate websites, of course your phone is not stolen, and when you get back to them with those evidences, they will say something else not to refund...
Their tactic is to collect small amount of money like 30 to 50 dollars from many online users. Coz that amount of money and the payment method are not something you can claim from third party investigators or banks.
I would very much like to say, their service is sophisticated scam - they need to use their head for something more valuable to make money properly.: s

Very unpleasant experience, especially the way they respond to the innocent users not to refund -,.-;;;

Find the original vendors to have your phones unlock and find more reliable and trustworthy service providers if you have to use other than the original device vendors.

Thumbnail of user hyunwoongk
1 review
0 helpful votes
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December 20th, 2015
Verified purchase

I spent too long time (more then 6mon) for unlock phone.
But they simple did.

I really appreciate for help me.

One thing, need to add paypal option for payment.

Thumbnail of user lisat1162
3 reviews
0 helpful votes
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February 16th, 2024

You will NOT get your money back. I'm sure they have a YouTube video right now on how to scam customers.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello,

I'm truly sorry to hear that you're unhappy with the service. We aim to provide a transparent and trustworthy unlocking service, and the satisfaction of our customers is very important to us. If you're facing difficulties or if there seems to be a misunderstanding, we would like to look into this matter and provide you with the appropriate assistance.

However, without an IMEI number or reference, it's challenging to address your specific concerns thoroughly. I kindly ask you to use the Live Support feature on your tracking page so our team can assist you directly and resolve any issues you might be experiencing. Rest assured, our policies, including the Refund Policy, are outlined clearly to ensure our customers are informed about the process and the conditions under which refunds can be provided.

We are here to help and would be grateful for the opportunity to turn your experience around.

Best regards,
Charlotte

Thumbnail of user rafae4
1 review
0 helpful votes
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July 5th, 2022

At the beginning they make you a charge that supposedly is the total. And when you pay they make another charge. Double the first amount you paid.
Don't recommend it, they are scammers.

Service
Value
Shipping
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Quality
Thumbnail of user bernardob27
2 reviews
0 helpful votes
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September 9th, 2023
Verified purchase

I arrived from United States to France because my daughter is starting college here and I wanted to unlock my Galaxy A14 from Tmobile to be able to communicate with her during my 30 days stay and be able to have internet as well as freedom with my phone.
I was very skeptical and didn't know if it was possible. I did my research and chose Direct unlocks. It was the smartest decision I could have made.
They communicated with me in a clear and honest way and guide me through all the steps.
My phone had to be unlocked by a remote Samsung technician and that's when I met wonderful technician, Mr. Gautam, he communicated with me through whatsapp. He was incredibly professional and patient with me as I'm not modern technology savvy and really fast he was able to unlock my phone. I put my new sim card on the phone and it works perfectly.
I have no words to express my gratitude for this company and specially for Mr. Gautam for changing for the better my experience here in France, allowing me to have the freedom I need it and being able to communicate freely with my daughter. I totally recommend this company as it is legit and helped me resolve my issue very fast and successfully. Thank you so much and wish you all the success you well deserve.

Quality
Thumbnail of user pisseds2
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

They initially charge 28, then ask for 46. Then when it doesn't work- they ask for $178 for premium unlock. When I ask for a refund, they said- no. "You read the terms of service."

Thumbnail of user lisap2239
1 review
3 helpful votes
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March 3rd, 2022

This company is a scam. They will tell you that you will receive your unlock in 24 hours, then after they take your money they tell you it will take 5 days, then after that they tell you they can't unlock your phone and refuse to refund your money but tell you if you send them even more money they will offer a premium service to unlock your phone. SCAM AND FRAUD ARTISTS.

Tip for consumers:
Don't use it.

Products used:
Phone unlock

Service
Value
Shipping
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Thumbnail of user gjoek
1 review
1 helpful vote
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February 2nd, 2017

This website does nothing it says, no contact number on website. They are under investigation on scamming unsuspecting clients. THEY DOUBLE CHARGE you with HIDDEN FEES, no service delivery, no refund and certainly no any unlocks whatsoever. STAY AWAY AT ALL COST.

Thumbnail of user gonib
1 review
0 helpful votes
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October 25th, 2015

I just paid three times based on their request and after three months they do not answer and are the worst service ever online.

I can't imagine how they exist yet in the market.

Thumbnail of user cardenasrogelio1001
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

They charge you $29 to "unlock" the phone. After you pay they run a "verification" and then ask you to pay $70 more to release the code to unlock your phone.

Service
Value
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Quality
Thumbnail of user victora297
1 review
0 helpful votes
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October 14th, 2021
Verified purchase

They are fraud. They will just steal your money. I made payment and they are asking for more money telling me about a notice they shared during my order summary, but it wasn't true.

Thumbnail of user jareds20
1 review
0 helpful votes
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November 3rd, 2015
Verified purchase

I'm not satisfied u guys charged me 100 something dollars and my phone still doesn't work worked for less than 24 hrs now I'm out a phone and my money not good customer service.

Thumbnail of user nickyt4
1 review
2 helpful votes
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July 13th, 2017

1 star is generous for this company I feel bad for giving them that much they are pointless they can't do anything that your own network would do for you at a fraction of the price I've paid them £34.99 to unlock my phone as EE wouldn't do it before 6 months and I needed it whilst abroad only for them to tell me EE won't unlock it before 6 months I already knew this and would have gone to EE direct for £8.99 once the 6 months was up! Also once I'd processed my order I come to realise that the charge up front was just a pre order price and that after you would be hit with a further charge up to £60 to unlock the phone. They are a sleazy rip off company that do not make important things obvious in order to con you out of your money and then quote t's &c's to you. You can unlock your phone through your own network usually after 6 months for free or a small charge and not get Conned by in my view this dishonest company who intentionally do not make important terms clear in order to either keep your money or charge you more later along the line

Tip for consumers:
If you do decide to use these then read and read and read some more of their t's & c's they are immoral and dishonest

Service
Value
Shipping
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Thumbnail of user anas808
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

It was very fast, the website was simple to use and they did a great job unlocking my fone

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Ana Carolina Simões Rodrigues da Silveira,

Thank you so much for your feedback! We're thrilled to hear that you found the process quick and our website easy to navigate. We're glad that we could successfully unlock your iPhone 12 Pro. If you need any more assistance or have any other devices to unlock in the future, we're here for you. Enjoy the freedom with your phone!

Best regards,
Charlotte

Thumbnail of user andread1034
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

6 hours as the carrier is as holding the paid phone hostage to keep us from changing carriers. I got it out of that situation and was able to adapt it to the new carrier!

Reason I chose this business:

I found them online and with the best legitimate reviews

Reason I chose this product:

My other carrier wouldn’t release my phone despite it being paid off

Quality
Thumbnail of user darlenej267
1 review
0 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase
• Updated review

I had a great experience phone was unlocked less than 3 days

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Darlene,

We're absolutely thrilled to hear about your positive experience! Getting your Motorola Moto G 5G unlocked swiftly is exactly what we aim for. Enjoy the freedom of using your phone on any network, and if you need any further assistance or have any more gadgets to unlock, we're here for you.

Warm regards,
Charlotte

Great experience
March 23rd, 2024
Verified purchase
• Previous review

My experience was great unlock my phone in less than 3 days thank you

Thumbnail of user eduardom373
1 review
0 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase

Very professional service that exceeds all expectations.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Eduardo,

Thank you for taking the time to leave a review. We strive for excellence, so I'm thrilled to hear that you've had a professional experience that surpasses your expectations. If there is anything else we can do to assist you further, please don't hesitate to reach out. Your satisfaction with our service is our top priority.

Warm regards,
Charlotte

Thumbnail of user bobbyv9
1 review
0 helpful votes
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October 19th, 2015
Verified purchase

I was skeptical at first, but I decided to give OfficialiPhoneUnlock.co.uk a try. I'm glad I did, process was simple and customer service kept you updated.

Thumbnail of user olivers40
1 review
1 helpful vote
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December 5th, 2015
Verified purchase

Although I have been told my phone has been unlocked, it hasn't. I'm still waiting for a response to an email I sent stating that it hasn't worked. Very disappointed!

Thumbnail of user luisl259
1 review
0 helpful votes
  • Send Message
May 14th, 2021

I paid $28 for an unlock. They took 7 days to tell me it was not possible. They want to charge me $195 for their "premium" package. Scammers, don't use!

Service
Value
Shipping
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Thumbnail of user paulh172
1 review
1 helpful vote
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January 8th, 2016
Verified purchase

I asked for an Iphone 5 locked to Vodafone to be unlocked and before I new it it was all done and complete. Phone now works great - thankyou A++++++ service

Thumbnail of user lgb6
1 review
0 helpful votes
  • Send Message
February 11th, 2024

This site is a joke they can't unlock your phone they continue to try to get more money out of you than what the phone is worth. WOULDN'T RECOMMEND USING THIS SITE NO MATTER WHAT!

Tip for consumers:
This site is nothing more than a money scam

Products used:
I didn't get any product just a headache

Service
Value
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Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Larry,

I'm really sorry to hear about the frustration you've been experiencing. I want to assure you that our intention is to provide a successful unlocking service rather than cause headaches. I understand the process can be disheartening when there are multiple steps involved.

Regarding the additional payment, it seems your Samsung S23 from US Cellular USA didn't prompt for an unlocking code, and therefore requires a Remote USB Unlock. This step is indeed an additional part of the process for certain phones when codes are not available or the device does not ask for a code, as outlined in our terms.

I see that you've already made two payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock. The current status "Awaiting Payment for Remote USB Unlock" indicates this is the next step to achieve the unlock you're seeking. Each cost is always detailed on the checkout page before purchase, to ensure transparency.

We value your business and hope to help you complete this process smoothly. It’s our goal to unlock your device efficiently so you can enjoy the freedom of using any network. If there's anything specific that you're concerned about, or if you have questions about proceeding with the Remote USB Unlock, please let us know. We believe in our service and would like the chance to turn your experience around.

Warm regards,
Charlotte

Thumbnail of user alejandroa276
1 review
0 helpful votes
  • Send Message
May 12th, 2024
Verified purchase

Pensé que no funcionaba pero si mi gente confíen que si es verdad funciona en solo 2 días y medio lo desbloqueo

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Alejandro, gracias por tomarte el tiempo de compartir tus pensamientos. ¡Estamos encantados de saber que su iPhone 14 se ha desbloqueado con éxito en solo 2 días y medio! Siempre es gratificante saber que nuestro servicio ha cumplido con las expectativas de nuestros clientes. Entendemos que el proceso pueda parecer dudoso al principio, especialmente cuando se confía a un servicio online algo tan importante como desbloquear el teléfono. Sus comentarios positivos son increíblemente valiosos para nosotros y nos alegra poder ofrecer un servicio que esté a la altura de la confianza que usted y su gente depositaron en nosotros. Si tiene más preguntas o necesita ayuda con otros dispositivos, no dude en comunicarse. Estamos aquí para ayudarlo a garantizar que tenga la mejor experiencia posible con su iPhone 14 desbloqueado. Disfrute de su nueva libertad con su teléfono y ¡gracias por elegir nuestro servicio! Saludos cordiales, Carlota

Thumbnail of user karlw138
1 review
1 helpful vote
  • Send Message
November 5th, 2021
Verified purchase

They will take your money ($168), not unlock, and then send you bot emails for every inquiry about a refund. There is no way to call them or get remuneration. Total scam!

Service
Value
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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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