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Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
They take your money and run, DONT USE PLEASE PLEASE GO ELSEWHERE! They take 28$ to check your imei number and then they say you're eligible but you have to pay 45 dollars, wait a few days to tell you that it didn't work and that you have to pay 225 more dollars. Please don't fall for it. They THEN say that you chose the cheaper option to save money when the premium option wasn't available to select. I should have listened to the other reviews, they don't refund you, they give you a 75 dollar credit to unlock a different phone LOL. Please don't use. They just want to steal from you.
Tip for consumers:
Scammers
I had to switch carriers and my old carrier could not unlock my phone so I panicked direct unlock
Unlocked my phone super fast like less then a day phone is all the way unlocked
I was cheated by someone with a Barred iPhone 6S, it was locked due to non payment of the previous owner. I, However bought it unaware and then I was in such a mess on how I could use this iPhone other than to just use it as an iPod. For a few weeks I was so disappointed then I was referred to this website official iPhone unlocks, They were very cooperative with amazing prices cheaper than the market price of other websites, They assured quality even giving you a tracking of what process it's presently on, I was very impressed a finally my iPhone 6S is now UNLOCKED and I'm soooo glad, Thank you OfficialiPhoneUnlock!
And I had a new phone so there would not be an standing bill of £26 it would get put on my new contrac so would won't that refunded to me
Just won’t my refund for the £26 pounds
Unlocked an old ex contract phone that should of been unlocked anyway
Ee old contract to o2
Hello Martin,
Thank you for reaching out and sharing your thoughts. We're glad to hear that your iPhone 11 from EE UK has been successfully unlocked, and we appreciate the feedback regarding your experience with our service.
Regarding your request for a refund of the £26 for the Standard Unlock service, it appears from the information provided that the unlocking process for your device has been completed. According to our refund policy, the cost for the Eligibility Check and the Standard Unlock are incurred at the point of purchase and these services are non-refundable once administered (as mentioned in section 7.3 and 2.1 of our terms and conditions).
As your order status is "Unlock Complete," this would typically mean that all steps required to unlock your iPhone have been fulfilled. It’s great to hear that you have been able to unlock an old contract phone, thus giving it a new lease of life with O2.
If there is any part of the unlocking process or service that did not meet your expectations, or if there have been any issues following the unlock completion, please let us know. Our goal is to ensure you're satisfied with the service provided. We value your business and are here to support you in getting the most out of your unlocked device.
Thank you for choosing our service to unlock your phone, and we hope to assist you again in the future.
Best regards,
Charlotte
I am very thankful to OfficialIphoneUnlock.co.uk. Very honest and very accurate! When i have another locked iphone, of course, that i will need their help. I recommend you will not go wrong!
They are not transparent with their prices. They add on more charges after paying the fee shown on the web site. Then they stall the unlock to try to get you to pay more for premium service.
Tip for consumers:
Stay away!
Yep total scam! 19.99 factory unlock yep sounds good, then get a email for total of £85.00
For EE to unlock my phone, can't get money back no reply surprise surprise, silly thing was EE unlock for £20.00 anyway, moral of the story if it's to good to be true then it proberbly is
DO NOT USE OFFICIAL IPHONEUNLOCK.CO.UK
You will get scammed!
Excellent... love it... the service took only 12 hours but I did not get the iTunes message until I activated the phone. But it was also already unlocked Thanks...
At first I was a little concerned because it took longer that the promised time. But then I relisted that the delay was caused by the carrier. Just be patient, mine took 37 days, but I got it fixed.
Unlock took long than expected but overall the unlock was easy and trouble free done everything online and the unlock was sent over wi-fi so hassle free. Would recommend and use this company again.
This is a cell phone scam services don't use it I have proof
The direct unlock is in Canada Kentucky what Canada is Canada, Kentucky is in the United States the phone number is +44 1782 ******* not in the USA is United Kingdom London +44 I know I was gonna get a scam, but I was so desperate to unlock my phone that I use this a scam website I should've just send the phone back when I bought it and save the $80 that I got scammed for… I tried to unlock a legit, google pixel 7 pro, with receive, and I got a scam for. YOU WILL NOT GET A REFUND THATS THERE PLAN. DIRECT UNLOCK If you want me to remove this contact me directly if you got my number.
I made 2 payments, one for €26.95 and another for €66.27. It's been over a month and they still haven't unlocked the device. I have written to get my money back and offer you a bonus with the same amount to unlock another device, I DON'T NEED TO UNLOCK ANOTHER DEVICE, I HAVE NOT RECEIVED A RESPONSE. I WANT MY MONEY FOR A SERVICE THAT I HAVE PAID FOR AND HAS NOT BEEN OFFERED TO ME.
The are totally fraud!
Never use them! I want my money back from them, but not sure how I do it to get them pay back to me. Need to speak to the police in UK?
Do not recommend. The phone is not unlocked. With each stage, the cost of unlocking increases. There is no availability of funds. Messages are not being responded to
Products used:
Do not recommend. The phone is not unlocked. With each stage, the cost of unlocking increases. There is no availability of funds. Messages are not being responded to
El servicio es un poco caro (2500 mxn) y un poco lento (3 dias) cumplen lo que prometen, libere mi galaxy s22 ultra
Estimado Juan, gracias por compartir tus comentarios. Entendemos que el costo y el tiempo necesarios para desbloquear su Galaxy S22 Ultra 5G pueden haber parecido un poco excesivos, pero nos alegra saber que su dispositivo ahora se desbloqueó exitosamente. Trabajamos duro para ofrecer un servicio confiable y apreciamos su paciencia durante todo el proceso. Si alguna vez necesitas desbloquear otro teléfono en el futuro o si tienes amigos o familiares con necesidades similares, esperamos que consideres utilizar nuestros servicios nuevamente. Un cordial saludo, Carlota.
I had iphone locked AU factory.( Japan)I wait 15 days ( weekend not included) and my iPhone is unlock. Now I use French factory and I'm happy. I recommend
I was very pleased at the prompt response to my email queries when the unlock took a little longer than I expected and I was struggling to check the status of my order
A good service, fast unlock but not same day like it was written in the advertise, but nice the same, i bought another service from them, i hope it work too.
Nice guys
Le déblocage de cet iPhone a été ultra rapide. Bravo direct unlock.
C'était au sujet des frais de déblocage. J avais eu les bonnes explications. Merci.
A cause de leur grand sérieux. Pour son efficacité.
Cher Diallo, Merci beaucoup pour votre retour positif! Je suis ravi d'apprendre que vous avez trouvé notre processus de déverrouillage rapide et satisfaisant. Vos aimables paroles sur l'efficacité et le sérieux de notre service nous touchent beaucoup. Si vous avez d'autres questions ou avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Nous sommes toujours là pour vous aider! Cordialement, Charlotte
I ended up doing this myself after paying you 80 bucks. You had the audacity to take a week to say you did the job. You took the money and the credit and did nothing.
Pathetic
I had used this service for my brothers iphone. Now I did for mine and it worked perfectly. I was able to update to latest iOS and update all the apps. I would recommend this to anyone.
It take more a month to unlock the IMEI. Some emails wasn't answered.
This silence is terrible. I didn't know if it was fake or not.
But the IMEI is unlocked.
I am very happy That I chose this company to do my unlock.
I recieved a lot of emails with the status of my order.
Top service! Thanks again. Michael (Belgium)
When i decided to use this service i must to lie if i say i trust them but i.ve said i try if is working is ok if not is like a bet and i lose it. In the end i win my bet and thanks for your help.
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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hello there,
Thank you for reaching out to us. I understand that waiting can be frustrating. Based on the information you've provided, your order was placed 10 days ago. As stated in our terms and conditions, the delivery times are guidelines set by the relative networks and are variable. These delivery times can decrease as well as increase without notice, which applies to all unlock providers as well as ourselves.
To give you a more specific update on your order, I would need to look up the details using your IMEI or order number. If you could provide that, it would be incredibly helpful. Please remember to use the Live Support feature on your tracking page so we can resolve your problem as promptly as possible.
Thank you for your patience, and we hope to get your phone ready as soon as possible.
Best regards,
Charlotte