On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Gave them all of the details of the phone and was sent unlock codes, it did take a while more than happy with the service
Fantastic service took over 24hrs to get the codes that worked straight away payed £23.99 at 1st then had to pay another £45 that was a bit extortionate won't be using again
Great process and good at what they do. I was unlocking a Wifi Stick and not a mobile phone. Slightly different. However, you have to make two payments, this is not clear on their website. Which I think is mis-selling and leads you down the rabbit hole. You have committed £10 and then your have to pay another £30 to get the item unlocked. They do what they say, but the prices should be more up front. The other thing, make sure you check online with your mobile provider, as they can be free to unlock, especially if you are in the UK. Don't rush it, like I did. Waste of money considering I got the same code free from the mobile provider and quicker. Otherwise, would I have used them if I had know the full price of the transaction? NO. Would I have used them if the full price of the transaction what under £20 and I couldn't get it unlocked for free - Yes.
It took a while to get it done and unlocked but it works. Carrier now has no restrictions. Still expensive but honestly a lot cheaper than taking it into the phone company it's locked to. But it works tho and they're good for it if you're willing to wait the process.
The original timeframe to complete the unlock was 48hrs. My phone was ready in about 6. I was able to transfer my current service to the unlocked formerly AT&T I Phone from my android with no issues.
I have an Iphone 16 pro Max with a sim locked.It took a bit longer to unlock it, but overall I am happy.
Unlocked a 2nd hand phone that was locked to T-Mobile with a balance owed. Had to go through 3 levels. Initial check, standard unlock, advanced unlock. Each level added to the cost but after a total of about 9 days, direct unlocks came through.
I ordered to have my iPhone 14 unlocked on the 21st of April, 2025, paid the required fees, and waited for the stated duration. It would take about three (3) days to complete, but it was done in 2 days and some hours. And everything works perfectly fine. I will recommend using them for this service.
Exellent service! Deblocage satisfait fonctionel, avec un cell des annés 2009 fournis par telleus au canada.
I baught a reconditionned Samsung S21 Ultra 5 G, and it was impossible to use my SIM card. It was locked by BOUYGUES.
The use of my Phone was impossible.
Owing to Direct Unlock, it was rapidly possible to resolve my problem.
Thank you!
My phone was unlocked as promised as a matter of fact it was unlocked sooner than it said it would be thank you it really works!
It was very quick and easy. No problems with getting it unlocked definitely recommend service. When I need a phone unlocked this will be the service I use
Quick great time management! Pricing correct, great steps no hassle! Don't need and agent no need for help you can do it yourself you can always get help from Devore
Tried this website with lots of doubts and paid. Waited about 3 days then my phone is unlocked! I don't know how it works but wowww, definitely worth it!
En mi navegador busque que página era la mejor para liberar mi celular traído de Estados Unidos y encontré esta dude un poco pero luego de la espera por fin se cumplió el tiempo y recibí mi código para liberar mi celular y poder usarlo en El Salvador ahora lo uso sin ningún problema valió la pena la espera
The normal unlock wasn't enough so I no had to purchase the premium unlock. But only had to wait a couple of days and it was as good as unlocked. Highly recommended.
Had good service and was an easy process. Everything went smooth unlocking my phone. Definitely use again in the future
Very smooth unlocking was done. No hazel. But was not expensive Other than that it was very smooth. Didn't take much of my time. Just two clock and payment and phone was unlocked within 2 business days
I ended up calling the phone company FOR FREE to unlock my phone before they even got it unlocked and I had to pay them over $60 🤦🏻 never again
I just moved to a new place and so many things I had to do and last thing I needed was unlock my phone so that I can switch my carrier. I am glad to find Direct Unlock. Everything went fine and all I had to do is wait. Thank you!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members