• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
683
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user adrianr16
1 review
6 helpful votes
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January 20th, 2016

Well i paid 19.99 pre order for icloud unlock service they asked for extra 30 pounds 2 days later Then week later they email me saying they couldnt unlock the phone as the phone didnt have a clean imei. They said they give trade credit to unlock another phone i have another imei to use to unlock when i try to use the credits

SubTotal: £0.00
TOTAL TO PAY VIA CREDIT/DEBIT CARD: £ 0.00
Your cart has been updated, see below:

Unlocks for Activation Lock are currently over-subscribed.

I asked them to resolve this no reply i will be doing credit card charge back if they do not reply by the of the day on 20/01/16

Thumbnail of user mikes327
1 review
0 helpful votes
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October 20th, 2015
Verified purchase

I submit my IMEI to unlock the carrier of my iPhone 5s from Sprint and within 3 days they unlock it forever! I can use any carrier now! Recommended 100%

Thumbnail of user matk16
1 review
1 helpful vote
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May 24th, 2016
Verified purchase

I had difficulties unlocking a buiness supplied iphone 5s from o2. Apple had to repleced the phone after 8 weeks which was great, but fast foward 18 months and trying to get o2 to unlock it was impossible, " we didnt supply the phone, we dont recognise the IMEI so we cant do it" was the response. So it was officaliphoneunlock to the rescue. They did exactly what they said, yes i was sceptical but have to say 100% recomendation from me. When i tried a new sim and it worked i was converted. Well done OfficialiPhoneUnlock.co.uk

Thumbnail of user simrans29
1 review
1 helpful vote
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June 12th, 2020

It's been 47 days and yet phone is locked and moreover No one is replying back to my emails asking for refund. My iPhone X is locked to Xfinity USA and I paid both initial and 2nd payment Back in feb mid and still stuck with locked phone and every single day I wait for there email to get refund but No Reply

Thumbnail of user derekl19
1 review
0 helpful votes
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December 20th, 2015
Verified purchase

Not the cheapest but very reliable (docked one star for cost). Unlock was carried out within timescale and they kept me informed as to progress. No complaints.

Service
Value
Quality
Thumbnail of user joseg1966
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Servicio excelente y muy buena comunicacion conmigo cuando teniamos muchos problemas

excelente servicio

Reason I chose this business:

Porque me recomentaron esta pagina

Reason I chose this product:

Porque vi que tenia una opcion para desbloquear mi telefono

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola José, ¡muchas gracias por tu reseña positiva! Estamos encantados de saber que nuestro servicio le pareció excelente y que nuestra comunicación cumplió con sus expectativas. Las recomendaciones y el boca a boca son poderosos, por lo que nos alegra haber podido ayudarlo de manera eficiente. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. ¡Disfruta de tu iPhone 13 desbloqueado! Saludos cordiales, Carlota

Thumbnail of user gracielal21
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Servicio otorgado y acorde a las expectativas, buen trabajo

Reason I chose this business:

Recomendaciones telematicas

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Graciela Leal, ¡Gracias por tus comentarios y por elegir nuestro servicio! Nos alegra saber que todo ha funcionado bien con el proceso de desbloqueo de tu iPhone XS de T-Mobile USA. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. Estamos aquí para garantizar que su experiencia siga siendo fluida y satisfactoria. Saludos cordiales, Carlota

Thumbnail of user steves188
1 review
0 helpful votes
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September 30th, 2015
Verified purchase

Unlock completed successfully. Took a lot longer than advertised however received regular updates and clear reasons for the delay. First time user but will return

Thumbnail of user ngn
1 review
3 helpful votes
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February 18th, 2016

Had given my IMEI ifon6 icloud removal acct. & paid £30 next cost me 50 quid of wasted money... Plssssssss AVOID TOTAL SCAM. NEVER WASTE UR MONEY here they look so real on their online advert too good to be true... 100% authentic review.
-ngv London UK

Thumbnail of user vistrianb
1 review
0 helpful votes
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November 2nd, 2015
Verified purchase

Im happy with my unloked iphone... these guys knows what are they doing u just need patiecience with them. And very affordable for sure i reccomend and will back soon

Thumbnail of user varunm2
1 review
7 helpful votes
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February 3rd, 2016

Hi I am giving honest genuine review here. After doing some research over `internet I found officialiphoneunlock. co.uk and I place the order for my two Iphone 6 with them. Initially I paid 19.99 each for both of my Iphone 6. After one of paying 19.99 each i got an email that I have to pay 39.99 each to get this unlocked. I was stuck as I already 19.99 each for these phones. I think I was stupid that I paid 39.99 again for each of my phones. So now I have paid 59.98 each of two of my I phones. I use to check status everyday about my phones on the website status page and one day I saw that as per current Status one of the IMEI is unlocked so I tried using the same via ITunes but it didn't worked. For the second IMEI there is message on the website that "MPORTANT: There are restrictions in place with.
Your IMEI will rejected if it does not meet the following criteria, we will then place it on hold until the criteria are reached.

Needs to be activated with an EE sim card
Must not be blacklisted/lost or stolen
IPhone should be more than 3 months old
IPhone must not have any outstanding balance
Once premium service resumes you will be able to unlock lost/stolen and outstanding balance handsets again."
I dont understand this message and dont know if if unlocking process is still in Progress.

I have paid £116 and none of my iphone is unlocked. This company does not answer to you Phone call and also not replied to your email. All the communication is only for pre sales and once they have your money there is no way to contact them.

Please be careful if you are dealing with them.

Thumbnail of user wills183
1 review
4 helpful votes
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July 7th, 2019

I purchased for iphone 8 to icloud unlock £25, after I paid online, I got email you need to pay £25 more to complete the unlock. I paid total £50 and after 1 week they are unable to unlock it and saying we are getting premium service so then you can unlock it. After 3 days they sent me email we got premium service now you need to pay £50 more to complete the process. Total I paid £100 and they given me time to take 2 months. Its been 6 months now they didn't unlock it and replied by LUKE saying we will finish soon. After I sent couple of emails when are you guys finish otherwise refund my money but they are not answering any of my emails and not unlocked or not refunding my money. I lost £100. This company fraud and you can see only company website, don't have any contact no. Or where is company located no information. We have to report these types of company's. This LUKE has got 2 more unlocking company's all are same. Just online fraud. Is this right taking peoples money and scamming online? If work is not done at least refund the money.
Like this so many people complaining after paid money to this company. I reached some positive reviews, they paying some money to people and asking write random positive reviews, that's way these people doing to get the customers and steeling money.

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user janiss4
1 review
0 helpful votes
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May 28th, 2016
Verified purchase

They do it for sure, it's fast and the price is pretty good too, it tooked two days longer then expected, but still awesome unlockservice, would reccomend for everyone!

Thumbnail of user alisons27
1 review
1 helpful vote
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May 26th, 2016
Verified purchase

At the beginning I was scare I never did it a sprint unlock but I was getting updates by email every 2 days an finally I got the email saying the was done I follow the steps my iPhone is working perfecly fine tank you for the great job

Thumbnail of user aaronm77
1 review
0 helpful votes
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November 1st, 2015
Verified purchase

I have an iPhone 5s which was locked to Vodafone after visiting this website and paying £40 after 3days It was unlocked I've used this service in the past and would carry on using in the future highly recommended

Thanks guys

Service
Value
Thumbnail of user peeyushp
1 review
2 helpful votes
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July 26th, 2019

First, the website made me pay $20 without clearly stating that there will be more charges (Order ID *******). Seconds after making that payment, I am asked to pay $37 more with the guarantee that the phone will be unlocked and there will be no further charges. This is clearly a deception.
Second, even when I paid another $37 for unlocking (Order ID *******), the service was not delivered. I was told that a special service is required (premium service) and this time again it was mentioned that phone unlock will be guaranteed and there will be no further charges. I had clearly read the terms and conditions, and refund policy and those never said that the phone must not be in-contract. If my phone contract was already over, why would I bother using services like these? I can contact my service provider, and ask them to unlock my cell phone. Also, at that time, I got a message that I should use swappa.com to check my IMEI before ordering premium service
Third, even after paying more $30 (Order ID *******) for premium service, the service was still not delivered, giving me the same message that more premium service required. The error message this time was my phone is in a contract and blacklisted, and this time it referenced cleancheck.me website instead of swappa. Why didn't the website mentioned in the first place that people should use cleancheck.me before they start paying the first initial $19? Why didn't the website mention that they will require more and more money at every step and they will never deliver the service?

Please explain how is your service not a scam?

Tip for consumers:
AVOID!

Products used:
No service delivered. I don't have more money to waste on these companies.

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user ahmede20
1 review
0 helpful votes
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December 17th, 2015
Verified purchase

My iphone 5s sprint was unlocked successfully, happy with the service.
Thank you so much for unlocking my iphone. This web site is fastest & lowest price from any other service.
Thank you.

Thumbnail of user toml159
1 review
8 helpful votes
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October 23rd, 2017

I still went ahead and placed an order even after reading all the negative reviews about this company - yes, I'm the type who like to see things for myself. And boy did I get burned, everything played out lo and behold as described, word for word. I am aghast that such as scam company should be allowed to exist and operate freely openly. First they lie about offering activation lock removal service for GBP19.99 only to tell you after taking your payment that what you paid for was just a pre-order. Next they would ask you to pay another GBP30, then shortly after that you will receive an email telling you your device is marked as lost or stolen therefore it can't be removed. They would then offer you a voucher as a refund. Shouldn't you refund a persons money if you can't provide the service they paid you for? And what was the point of the pre-order? Is it not to verify if the device is unlock able in the first place.

Don't be fooled by scam companies like this which offer a service that is non-existent, only Apple or the original owner can remove an activation lock.

This is a total scam!

Thumbnail of user manai
1 review
0 helpful votes
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December 11th, 2015
Verified purchase

I have used this service 3 times now for iPhone 4,6 and now 6S. Each time had been great in terms of updates and then notifications. Great service and will always use it!

Thumbnail of user alexs339
1 review
0 helpful votes
  • Send Message
May 3rd, 2016
Verified purchase

After years living in Japan I went back to France, but during the last months before come back I asked several docomo's shops and staffs to unlock my phone and all said that it's impossible... after 1 year I went back to Japan for 2 weeks and asked the same thing and nothing changed even if my phone was old (iPhone 5S 64gb) and even if I still had my japanese line working (and also paying 3 others phones line under my name)...
So when I find out your site I was a little bit suspicious but It's working now so i'm very happy!
- GOOD POINT
>my impossible to unlock phone is unlock and working very well.
>costumer services keep mailing often to explain step by step everything.
- BAD POINT
>the price much more higher than expected at first even if I was noticed that extra cost can be apply.
>the time was a little bit long (about 10 days to 2 weeks) cause it seems the Japanese guy wasn't to fast to manage my order.

Thumbnail of user mikim31
1 review
0 helpful votes
  • Send Message
February 5th, 2022
Verified purchase

I dont understand how this site is able to operate! After i paid the 30$ they immediately sent an email saying "you purchased a PRE UNLOCK" WHAT THE HELL IS THAT? Lol, uner there refund policy they state that no refunds will be issued if you purchased a pre unlock. Lol they only sell pre unlocks which they dont advertise as such until after they stole your money. All they do is exactly what i tried which was to request an unlock from metro. I was denied because the used phone i bought wasnt active for the required 90 days. This company literally operates precisely like any phone scammer. They have hidden fine print which you cant even find anywhere on there site. After you pay, they blatantly tell you in so many words youve been scammed and thank you for your money. Youve been warned, unless your phone is eligible to be unlocked (which you can do easily by yourself with the built in app on your phone, or by calling customer service), they literally dont do anything other than request an unlock as a regular customer with 0 ability that you dont have.

Thumbnail of user hitomim
1 review
0 helpful votes
  • Send Message
May 18th, 2016
Verified purchase

Previously my iPhone was stuck in 'activation' as the simcard of my past provider had been deactivated when moving abroad. The old simcard was not recognized as a simcard and a new one wasn't accepted. The iPhone became completely unusable, but fortunately OfficialiPhoneUnlock allowed me to keep using my iPhone 6.

After a placing an order it took about two and a half weeks until I received confirmation from OfficialiPhoneUnlock that the phone was unlocked. I switched the phone on and the activation process completed without a hitch. So while it took a little while, it worked flawlessly and without any effort. I didn't have to do anything but wait.

While I'll never get a sim-locked phone again, I would recommend OfficialiPhoneUnlock to anyone else who runs into a similar situation. All you need is patience.

One thing to be aware of though: the total cost of unlocking your phone depends on the network you're locked into. The initial pre-order fee of 20 pounds is followed by an additional fee depending on the network, 70 pounds for au.

Service
Value
Shipping
Quality
Thumbnail of user kingdomculturetx
1 review
0 helpful votes
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January 27th, 2024

After the initial $28.99 they then want $70 for the code to unlock your phone,I paid $35 at the local phone store to have my last phone unlocked.

Products used:
Went to local pone store

Service
Returns
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello,

Thank you for taking the time to share your concerns. I understand your hesitation regarding the costs associated with unlocking your phone. I want to assure you that the pricing structure is transparently outlined during the checkout process, with all phones requiring an initial Eligibility check, followed by an Unlocking payment if eligible.

We strive to offer competitive rates for our official imei unlocking services, and our prices are influenced by the costs involved in providing this service securely and efficiently. While local stores may offer different rates, our service includes convenience and support that might not be available elsewhere.

We value your business and would love the opportunity to provide you with the quality of service you expect and deserve. If your status is awaiting the Unlocking payment and you'd like to proceed, we're here to assist every step of the way.

Please remember to have your IMEI number handy, as it's essential for us to address your specific order. If further assistance is needed, feel free to use the Live Support on your tracking page for real-time help.

Thank you for choosing us for your unlocking needs. We hope to assist you in successfully unlocking your phone.

Best regards,

Charlotte

Thumbnail of user ashleyt962
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

I had just bought a brand new straightalk phone for my daughter. Straight talk wouldn't unlock it without either a 3month service plan or I had to pay 300$. I google unlock hacks for straightalk and stumbled upon this site. I was hesitant at first. A 100$ is a lot of money these days when everyone is trying to survive but it was way better then buying 3 months service plan for a service that doesn't work in my area. So I said why not try it. I was not disappointed. It took a couple of days. Checking the status every few hours and biting my nails hoping it wasn't a scam. But 2 days later I got the unlock code in my email. Followed the directions and now I have a happy kid and saved a great deal of money. I have already started telling my friends and know I can trust this site to do what they say they can do. Thank you because I don't know what I would have done if this didn't turn out. You not only unlocked the device but you also saved me a ton of money I can use elsewhere. Thanks guys you rock!

Thumbnail of user stevel93
1 review
0 helpful votes
  • Send Message
December 19th, 2015
Verified purchase

I entered the required details and paid the fee, got my phone unlocked within 5 days, great service, one very happy customer. I would reccomend this service to my friends and family.

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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