• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,397 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1585

Proactively asks for customer feedback

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 77.5%
Positive
677
Neutral
26
Negative
171

Instant Feedback

22,048 reviews

384
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,397)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (40)
Thumbnail of user gregw1228
California
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Reason I chose this business:

I chose Direct Unlocks because of their strong reputation for reliability and speed. Their straightforward process and positive customer reviews gave me confidence in their service. Plus, they offer competitive pricing and support for various phone models, making them the best option for a quick, hassle-free unlock.

Reason I chose this product:

You chose Direct Unlocks because of factors like their fast service, customer reviews, and ease of use, if that fits your situation.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Greg Wesst,

Thank you so much for your fantastic review! We're thrilled to hear that you found our service quick and efficient, and that our customer support met your expectations. It's great to know you felt confident in choosing us!

If you have any further questions about the unlocking process or if there's anything you need help with, please don’t hesitate to reach out. We’re here to help you!

Best regards,
Charlotte

Thumbnail of user natea71
Tennessee
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

FALSE ADVERTISING. Again only put one star bc I had to, but sent multiple emails stating the almost month wait was too long. Wanted a refund and was told multiple times that I could not get a refund bc it was too late in the process. But didn’t get my phone unlocked til 2 weeks later!!! I feel lied to. Forced to get something that I was not satisfied with. 0/10. Definitely not satisfied and definitely not happy. Was trying to unlock my phone to sell to a friend. Bc of the month long wait they went else where and now I’m stuck wit a phone that I paid 120 dollars to get unlocked for no reason. Highly highly disappointed. And will not be recommending direct unlock to nobody. Worst experience ever wit this situation and I promise you I won’t be using this company ever. EVER. again. Rip off for sure. And false advertising.

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Nate,

I’m really sorry to hear about your experience, and I completely understand your frustration. As you know, we've processed your Eligibility Check for $28.99 and your Standard Unlock for $82.

The unlocking process can sometimes take longer than anticipated due to various factors outside our control, and we always strive to provide realistic timelines. Your order status shows “Unlock Complete,” which means we successfully fulfilled your request.

I understand this may feel disappointing, especially with the delays you faced, but I assure you we did everything we could to unlock your iPhone 12 as quickly as possible. If you still have questions about your unlock or any other services, please reach out, and I’ll be happy to assist you further.

Thank you for your understanding, and I hope we can improve your experience moving forward!

Best,
Charlotte

Thumbnail of user w.s6
Georgia
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I chose direct unlocks because it seemed like one of the first unlock websites that appeared to be the most legitimate, that is, on a level that is to be expected. If you are looking for a device to be unlocked, then it seems you have came to the right place: your phone will be unlocked. Read all info on the site, all links, and every sentence during the payment process and before you click, "I agree." So to rate successful device unlock, they receive 5 stars as I have an unlocked device. If you must consider overall cost & the amount of time it may take prior to being complete, then make sure to do your research!

Reason I chose this business:

I chose direct unlocks because it seemed like one of the first unlock websites that appeared to be the most legitimate, that is, on a level that is to be expected. If you are looking for a device to be unlocked, then it seems you have came to the right place: your phone will be unlocked. Read all info on the site, all links, and every sentence during the payment process and before you click, "I agree." So to rate successful device unlock, they receive 5 stars as I have an unlocked device. If you must consider overall cost & the amount of time it may take prior to being complete, then make sure to do your research! ⭐

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi William,

Thank you so much for your feedback! I'm thrilled to hear that your BLU View 3 is now unlocked and that you found our service legitimate and effective. It’s great to know you took the time to read through our information, as understanding the process can really help set expectations.

If you have any questions about the unlocking codes—NCK 1454361303959262 and MCK 1392209760376089—or anything else, feel free to reach out. We're here to help! Enjoy your newly unlocked device! 😊

Best regards,
Charlotte

Thumbnail of user chifm
California
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Thank you for explaining details about how the unlock process going! The representative had responded fast, explained professionally and was patient! I 'm doing the second purchase of unlocking phone from your service now!

customer service is fast, professional and patient!!!

Reason I chose this business:

Great customer service and the unlocking really works!

Reason I chose this product:

It helps me to choose any carrier after unlocking process!

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Chi Ma,

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our customer service and that you're excited about unlocking your phone. It's fantastic to know that our service is helping you choose any carrier you want after the unlock process.

If you have any questions or need assistance as you complete your second purchase, feel free to reach out. We're here to help!

Warm regards,
Charlotte

Thumbnail of user danield4399
Netherlands
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

DirectUnlocks provided an absolutely seamless experience when I needed to unlock my phone from its carrier restrictions. Initially skeptical about online unlocking services, DirectUnlocks not only met but exceeded my expectations. The process was straightforward; after entering my phone's details and paying a reasonable fee, I received clear instructions and unlock codes promptly. What impressed me most was the speed – despite being quoted a few days, my phone was unlocked in under 48 hours, allowing me to switch carriers without any hassle. The customer support was commendable too, always ready to clarify any doubts with friendly efficiency. This service has truly empowered me to fully utilize my device's potential across different networks, and for that, I'm incredibly grateful. DirectUnlocks has not only unlocked my phone but also my trust in online unlocking services.

Reason I chose this business:

1. **Positive Experiences**: Many users have shared positive experiences with DirectUnlocks, citing the ease of the process and the speed at which their phones were unlocked. This could have instilled confidence in the service's reliability.

2. **Customer Service**: Reviews often highlight responsive and helpful customer service, which can be crucial when dealing with technical issues like phone unlocking. Good customer support might have played a role in your decision, ensuring that if any issues arose, there would be someone to assist.

3. **Variety of Supported Devices and Networks**: If you found that DirectUnlocks could unlock your specific device from your carrier, this capability might have been a significant factor. Not all services can unlock phones from every carrier or for all models, so finding one that matches your needs is key.

4. **Cost**: While there have been mentions of unexpected additional costs, if the initial fee seemed reasonable or competitive compared to other services, this could have influenced your choice, especially if there was transparency about the total cost upfront.

5. **Reputation and Reviews**: The aggregation of reviews on platforms like Trustpilot, giving DirectUnlocks a relatively high rating, might have reassured you that the service is generally trusted by its customers. Reviews often act as social proof, making potential users feel safer about their decision.

6. **Need for Unlocking**: If you needed to switch carriers or use your phone internationally, DirectUnlocks might have presented itself as a convenient solution without needing to go through your carrier, which can sometimes be more complicated or time-consuming.

7. **Security Concerns**: Despite initial skepticism about whether the service might be a scam, the volume of successful unlocks might have convinced you of its legitimacy, especially if you found assurances or guarantees about the process or money-back policies.

Reason I chose this product:

Direct Experience or Recommendations**: Perhaps someone you know recommended DirectUnlocks based on their own positive experience, or you might have read testimonials where users expressed satisfaction after overcoming their initial doubts.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Daniel,

Thank you so much for taking the time to share your experience! It’s wonderful to hear that you had a seamless unlocking process with us. We strive to exceed expectations, and your feedback truly brightens our day!

I understand the multiple payments can feel overwhelming, but they’re essential for the different phases of the unlocking process. You’ve already completed the Eligibility Check ($14.99), Standard Unlock ($50), and Premium Service ($399), and it looks like your order status shows "Unlock Complete." 🎉

If you have any lingering questions or need assistance with the next steps, please don’t hesitate to reach out. We're here to help you make the most of your unlocked iPhone 16 Pro!

Thanks again for trusting us with your unlocking needs!

Best,
Charlotte

Thumbnail of user gg422
GB
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Title: "Lifesaver! Unlocked My Phone in Minutes – Couldn't Be Happier!"

I was in a real bind after breaking the screen on my main phone and needed an emergency backup. Unfortunately, the only spare I had was locked. Desperately searching for a quick solution, I stumbled upon Direct Unlocks. To my surprise and relief, within just 15 minutes, my phone was fully unlocked and ready to accept my SIM card! The whole process was incredibly fast and hassle-free. I can't recommend Direct Unlocks enough – they saved the day when I needed it most. Fantastic service, and I'm so grateful. Thanks again!

Reason I chose this business:

You chose Direct Unlocks because it offered a fast and reliable solution in a moment of urgency. After breaking the screen on your primary phone, you needed an emergency backup, but the one you had was locked. With a quick search on Google, you came across Direct Unlocks, and their reputation for quick service, combined with a streamlined process, made them the ideal choice. The promise of unlocking your phone in just 15 minutes was exactly what you needed, and they delivered on that promise, making it an easy decision to go with them!

Reason I chose this product:

I chose the unlock products because they provided the exact solution you needed in a critical situation. After breaking my phone's screen and needing to use a backup phone, the only hurdle was that the device was locked to a specific network. The unlock products offered by Direct Unlocks were specifically designed to remove this limitation quickly and efficiently, allowing you to use any SIM card in your phone. The convenience, speed, and reliability of these products were the perfect match for your urgent need, making them the ideal choice.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi G Gibson,

Thank you so much for your review! We’re thrilled to hear that you had a fantastic experience with us and that we could help you unlock your Samsung Galaxy A3 so quickly. It’s wonderful to know that our service met your urgent need perfectly!

If you have any further questions or need assistance, feel free to reach out. We’re always here to help!

Best wishes,
Charlotte

Thumbnail of user brents568
Romania
1 review
0 helpful votes
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October 14th, 2024

Update - I received an email they credited back the "Eligibility Fee". I will wait and see if it appears on my card. They admit the charge process is confusing, yet won't take steps to make it clearer. Probably because they know it works in most cases.

They make it look like you are purchasing a code for $29, in fact you are purchasing an "Eligibility Check" that you can find out your self by simply calling the carrier. They make it sound like it is standard practice done by all unlock services, I assure you it is not. They say it is clear at check out what you are purchasing, it is not. Why would I have to look again in check out what I am buying when the front page of the site implies I am buying something else unless they are being intentionally deceptive? If I get credited back the $29 to use towards the unlock code, I might proceed with the unlock. If not I will be initiating a charge back and we will see if they illegally blacklist the phone as they have threatened to do to others that tried charge backs.

Products used:
None yet

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Brent,

Thank you for sharing your thoughts. I understand your frustration regarding the payment structure. Just to clarify, the $28.99 you paid was for the Eligibility Check, which is a standard step to verify if your Samsung Galaxy A21 can be unlocked. Following that, you'll need to make a separate Unlocking Payment to complete the process.

I encourage you to continue with the unlocking payment to proceed with unlocking your phone, especially since your device's current status indicates you're on the right track. If you find that your phone does not prompt for an unlocking code, a Remote USB Unlock will be necessary, and we can guide you through that.

Your feedback is valuable, and I truly hope we can help you unlock your device successfully. If you have any more questions, feel free to ask!

Best regards,
Charlotte

Thumbnail of user bradleyj229
Colorado
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

This service was flawless in the end. It took 24 hours and when 24 hours was up no unlock code was received. So I used online support. They advised be patient as there are times they need to use more than one means. Two hours later. Perfect. Unlocked successfully. FYI. Some people complain about a two step pricing structure. One price to verify if your phone qualifies. If so then a second charge to unlock the phone. This was not any tricky scam on their part. The pricing schedule is indeed disclosed upfront. So no worries folks. Totally satisfied with them at least for my S24.

Reason I chose this business:

Reviews for other Samsung S24's and excellent support service via the live support tab.

Reason I chose this product:

I love Samsungs but needed dual sim for my ATT Carrier

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Bradley J. Esty,

Thank you so much for your kind review! We’re thrilled to hear that the unlocking process for your Samsung Galaxy S24 Plus was successful and that our support team could assist you along the way.

We understand the two-step pricing structure can seem concerning, but we're glad to hear you found everything clear on the checkout page. It’s always our goal to be transparent about the costs involved.

If you have any other questions or need further assistance, please don’t hesitate to reach out. Enjoy your unlocked phone and the new dual SIM capabilities!

Best,
Charlotte

Thumbnail of user tebf
Romania
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

I used this service to unlock my iPhone SE from docomo, as no other services were offering unlocks for them. The process was very simple, all I had to do was input the IMEI of my iPhone. They did exactly what they promised without any issues, and my phone was unlocked faster than I expected (less than a week!). Docomo is known to be a difficult carrier to work with when unlocking, but they were able to unlock it remotely without me needing to do anything!

Reason I chose this business:

I looked for services that could unlock phones locked to Docomo, and this was the only one that actually let me do that. After reading all the positive reviews that it had received, I was convinced it was the right choice. And I was not wrong.

Reason I chose this product:

I chose the unlock because I had read many positive reviews about it working and being fast and simple. I was not disappointed.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Nagy Stefan!

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our service met your expectations and that your iPhone SE 2020 was unlocked quickly, especially given the challenges with Docomo.

It's fantastic to know you found our process straightforward and were able to trust our service based on the positive feedback from others. If you have any further questions or need assistance, feel free to reach out. Enjoy using your unlocked phone!

Best,
Charlotte

Thumbnail of user vijayk219
Pennsylvania
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I was initially nervous about the time and the price that was charged to unlock my iPhone 12 pro Max.

They charged the fees in a sequence (Not sure as why) meaning each step as we progress. After the payment was done,email confirmation for
Order was placed was received. After this with in 12 hours of time i received another email from then as a confirmation of Unlocking my device was sent. I was happy seeing this email and checked the device for the status and it was working on a new carrier and sim card.

There is absolutely no reason to be nervous as i was initially was about the authenticity of this website. They are real and they really unlock the phones and they are also very quick in doing it. Hence i would really recommend any new customers to trust them and proceed with your order and with no hesitation.

Reason I chose this business:

I searched this site in google and found the with good reviews and was also listed as the first provider int he search

Reason I chose this product:

To unlock my iPhone Pro max

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Vijay Koudiki,

Thank you so much for sharing your experience! We're thrilled to hear that your iPhone 12 Pro Max is successfully unlocked and you were satisfied with the speed of our service.

We understand that the sequential payment structure can raise some questions, but it ensures that each step of the unlocking process is clearly defined and secure. Your trust in us means a lot, and we appreciate your recommendation to future customers!

If you have any further questions or need assistance, feel free to reach out. We're here to help!

Best wishes,
Charlotte

Thumbnail of user zoef94
Italy
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

I recently used this service to unlock my iPhone, and I couldn't be more impressed with the entire experience. From the very start, the process was smooth, straightforward, and incredibly fast. The instructions were easy to follow, and within just some days, my iPhone was unlocked and ready to use with any SIM card. What I really appreciated was the clear communication throughout the process – they kept me informed at every step, so I knew exactly what to expect.

The speed of the service was a huge plus for me. I was initially concerned that unlocking my iPhone might take many days or involve complicated steps, but this service made it hassle-free and efficient. It was clear they are very experienced and professional in what they do. I also liked how affordable it was for the quality of service provided. I would highly recommend them to anyone looking for a reliable and quick solution for unlocking their phone. Excellent service all around!

Reason I chose this business:

I've seen several positive reviews around the web and I've decided to trust them.

Reason I chose this product:

I thought I was ready to throw away my iPhone because of the sim provider lock. I've first tried to contact the provider but the process was not smooth at all and they asked me to call a US number, which would have result in a big loss of time and money. This service seemed instead very quick and easy to use.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Zoe Faltibà,

Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience unlocking your iPhone 11. It's great to know that our seamless process and clear communication helped make everything hassle-free for you. Your recommendation means a lot to us!

If you have any questions or need further assistance in the future, feel free to reach out. We're always here to help!

Best regards,
Charlotte

Thumbnail of user johnathanj39
North Carolina
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I am definitely enjoying my unlocked iPhone 15 Pro Max. Service was fantastic quick, straightforward, and professional. From the initial order to receiving the product, everything went smoothly. The process was easy to follow, and I appreciated the clear communication throughout. What stood out to me the most was how fast my order was processed and delivered. It was impressive how seamless the experience was from start to finish.

Reason I chose this business:

First one I saw

Reason I chose this product:

Needed my phone unlocked

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Johnathan Jackson,

Thank you so much for your kind words! I’m thrilled to hear that you’re enjoying your unlocked iPhone 15 Pro Max. It’s great to know that you found the process quick and straightforward. We strive to provide clear communication and a seamless experience for our customers. If you have any further questions or need assistance, feel free to reach out. Enjoy your unlocked phone!

Best regards!

Thumbnail of user hannahs962
GB
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase

I've never unlocked a phone myself before I normally would take it to someone to do it. But this site made it straight forward and simple.

It was really easy to do and didn't take too long either. It showed you what to do with the codes after and I had no issues unlocking my old phone.

Reason I chose this business:

Good reviews online

Reason I chose this product:

Needing my old phone unlocking as my nan needed a new phone after dropping hers.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Hannah J Shorthouse,

Thank you so much for your kind words! I'm thrilled to hear that the unlocking process for your Huawei P20 Pro was straightforward and easy for you. It's great that you could help your nan with a new phone – that's very thoughtful of you!

If you have any questions about using the unlocking codes or need further assistance, don’t hesitate to reach out. We're here to help you every step of the way!

Best regards!

Thumbnail of user charlesk1886
Texas
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Bought a phone that was locked! Cell provider I have could/would not assist. Sent me to local hack. Who wanted big bucks with no guarantee.
Enter Direct Unlocks I found researching the internet for a solution. Good reviews, price reasonable, and a quick response.
Signed up for stage 1 to ensure phone was not stolen or illegal, very quick response clearing the way. Signed up for stage 2 and received my unlock codes very quickly, and it worked!
I am now using my previously locked phone with zero issues.
Thank you Direct Unlocks.

Asked about time lapse and received a response within the hour with explanation that was, as it turned out, 100% factual.

Reason I chose this business:

Reviews and cost

Reason I chose this product:

Fast, easy, cost effective, and it worked!

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Charles,

Thank you so much for your positive review! We’re thrilled to hear that you successfully unlocked your Samsung S23 FE and that our services met your expectations. It’s great to know that our quick responses and transparency helped you along the way!

If you have any further questions or need assistance in the future, don’t hesitate to reach out. Enjoy using your unlocked phone!

Best regards,
Charlotte

Thumbnail of user done453
Pennsylvania
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

A friend of mine gave me an old iPhone to use for my business. Went to activate it only to find out it was locked to AT&T still. I tried going through AT&T and was told the phone was eligible but needed to be removed from the old owners account. Problem was it no longer showed on their account. DirectUnlocks took a few days and had to go directly to apple but now the phone works perfectly and I'm very satisfied. The price was small to pay vs buying a whole new phone.

Reason I chose this business:

The reviews seemed to show they were a legitimate company that actually gets results.

Reason I chose this product:

I needed my phone unlocked and AT&T wouldn’t do it.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Don Ellis,

Thank you for sharing your experience! We're thrilled to hear that your iPhone XS Max is now working perfectly after going through our unlocking service. It's great that you were able to avoid the expense of purchasing a new phone.

If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help!

Best regards,
Charlotte

Thumbnail of user careyl69
Arkansas
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Direct Unlocks provided an excellent service! I bought a phone that was "supposedly" unlocked but in reality wasn't. This company verified my phone could be unlocked then completed the unlock in a few days.

Very responsive and answered my question.

Reason I chose this business:

I read other reviews and thought the pricing was good.

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Carey,

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service reliable and efficient. It's great to know that our team was able to verify the unlockability of your phone and complete the process for you swiftly.

If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help!

Best regards,
Charlotte

Thumbnail of user summery15
Washington
1 review
0 helpful votes
  • Send Message
September 29th, 2024
Verified purchase

The process was easy it wasn't costly at all I owed money to Tmobile almost one thousand dollars they negotiated and got the price down to under 300 dollars. When i chatted to get status they responded immediately. I highly recommend direct unlocks and to be honest i was very very skeptical at first I honestly thought it was a scam but after reading reviews i was like ok ima take that chance my family told me i was crazy but guess what i now have two phones and this iPhone 13 mini and one of them

Reason I chose this business:

Face book post

Reason I chose this product:

The reviews was great

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Summer,

Thank you so much for your thoughtful review! We're thrilled to hear that you had a positive experience with us. It’s great to know that our negotiation helped reduce your outstanding balance with T-Mobile and that our customer support was responsive when you reached out.

If you have any further questions about your unlock process for your iPhone 13 Mini, please don’t hesitate to reach out. We’re here to help and want to ensure everything goes smoothly for you.

Thank you for choosing Direct Unlocks, and we appreciate your recommendation!

Best,
Charlotte

Thumbnail of user mrst195
GB
1 review
0 helpful votes
  • Send Message
October 31st, 2024
Verified purchase

Easy to follow instructions and fill in questions on the form. The only thing it cost me £50 to unlock my phone which I think was a bit steep and had to wait a hour. Going through EE wasn't much help or they wouldn't help. So much for customer service?

Unlocking my phone

Reason I chose this business:

I didn’t know how to turn to, even if it cost me money.

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Dear Mrs. Towill,

Thank you for sharing your experience with us! I'm glad to hear that you managed to get your Galaxy A12 unlocked, even though the cost was a bit surprising.

Just to clarify, the initial £23.99 for the Eligibility Check and the £26 for the Standard Unlock are necessary steps to ensure everything is correctly processed. We aim to be transparent about these costs on the checkout page.

I truly understand how frustrating it can be when you need support, and I'm sorry to hear that you felt let down by other services. We're dedicated to helping our customers, so if you have any further questions or need assistance with anything, please don't hesitate to reach out.

Thank you for choosing us, and we hope to serve you better in the future!

Best,
Charlotte

Thumbnail of user natashaf220
North Carolina
1 review
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase

I have had my iPhone 13 Pro Max for over 2 years without luci of having it unlocked so it sat on in a drawer. I stumbled across Direct Unlocks by chance and thought it couldn't hurt and I'm so glad I did. They got my phone unlocked by Apple when Spectrum refused to release the phone. Now I have my phone back and I am so happy! I am impressed with their service. It is the real deal and I would suggest this service to everyone with a locked phone!

Reason I chose this business:

I chose Direct Unlocks because it was the first service that I had found that didn't try to make promises that were unattainable. They were reasonable and they did what they advertised.

Reason I chose this product:

My phone was carrier locked and I could not get my phone released no matter how hard I'd tried with the carrier. So I took a chance on Direct Unlocks before considering my phone a complete loss.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Natasha,

Thank you so much for your kind words! We're thrilled to hear that you successfully unlocked your iPhone 13 Pro Max and that our service met your expectations. It's always rewarding to help customers regain access to their devices, especially when past attempts haven’t worked out.

If you have any friends or family facing similar challenges, feel free to recommend us! We truly appreciate your support. If you have any further questions or need assistance in the future, don’t hesitate to reach out.

Happy unlocking! 🌟

Thumbnail of user nathans1195
New Mexico
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

It took about a week to unlock my phone because I was not able to be awake during their operating hours, but it took less than an 1 hour to actually finish up the process. Imma be real it was a bit sketchy because i had to download some software because my phone needed to be unlocked with a USB cable instead of a code or pin. I'm actually saving more money than it cost to have my phone unlocked. Consider me a happy customer.

Reason I chose this business:

Imma be real it was the first link I clicked when I was searching how to unlock a phone.

Reason I chose this product:

It seemed reasonable after reading the terms and conditions.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Nathan Jose Victorino,

Thank you for sharing your experience! We're glad to hear you're saving money and feeling like a happy customer. We strive to provide clear information about the unlock process, including the need for a Remote USB unlock. It can feel a bit different, but we're pleased it was completed quickly for you!

If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!

Best,
Charlotte

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Nathan

Because your phone didn't ask for an unlocking code, the Remote USB unlock was the only option available to unlock your phone for any network.

Glad everything turned out ok when you finally managed to schedule in the service!

Charlotte

Thumbnail of user kaloyanv1
Bulgaria
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

My phone was declining a new sim card so I realized it may be locked. I purchased the service of Direct Unlocks to try to unlock my phone. When I submitted the unlock request using my phone's imei number, Direct Unlock was able to view the carrier it was locked for. A day later, Direct Unlocks informed me that there was a balance outstanding on my phone (which was obtained through a corporation) and offered me favorable terms so resolve the payments. I paid the additional amount and my phone was unlocked a week later. The process was extremely easy and relatively transparent. I had a very positive experience with Direct Unlocks.

Reason I chose this business:

I chose Direct Unlocks because I wanted to unlock my phone and Direct Unlock seemed like the most reliable option

Reason I chose this product:

My phone was locked so I wanted to unlock it

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Kaloyan,

Thank you for sharing your experience! I'm thrilled to hear that the unlocking process went smoothly for you and that you found it easy and transparent. We strive to provide reliable services, and it's great to see that we met your expectations.

If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked iPhone 15!

Best,
Charlotte

Thumbnail of user lindah8112
GB
1 review
0 helpful votes
  • Send Message
November 6th, 2024
Verified purchase

Service was brilliant... took about 30 minutes to unlock my phone. Simple and very easy to do... after making payment I had to wait about 30 minutes and ta da the code was sent through... after entering code my phone was immediately unlock... Perfect.

Reason I chose this business:

A friend recommended Direct Unlocks and I'm so glad she did.

Reason I chose this product:

I needed my phone unlocked with a code.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Linda,

Thank you for your kind words! We're thrilled to hear that you found the unlocking process simple and quick. It’s fantastic that a friend recommended us, and we appreciate your trust. If you have any more questions or need assistance with anything else, feel free to reach out. Enjoy using your unlocked Huawei P20 Lite!

Best regards!

Thumbnail of user markt2773
GB
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

My son has a replacement Huawei phone in the interim until he buys his new iPhone. This phone however, was locked to Vodafone until I made a request via Direct Unlocks. This was money well spent, my son's phone is now unlocked. Thank you.

Reason I chose this business:

I saw great reviews that's why I chose Direct Unlocks.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi M A Thomas,

Thank you for your kind words! I'm thrilled to hear that your son's Huawei phone is now unlocked and that you found the process worthwhile. We strive to provide a seamless experience, and it’s great to know our efforts have paid off for you.

If you ever need our services again, don’t hesitate to reach out! Enjoy using the unlocked phone!

Best,
Charlotte

Thumbnail of user milvinc
Philippines
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

At first in doubt if they can unlock my Iphone 15 Pro.
And just today 30th August 2024 receive good news... successful unlock. Applied 24th August 2024... Tried with other networks and it is working well. Kudos

Reason I chose this business:

So many good reviews Globe Iphones unlock...🐱

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Milvin,

Thank you for your kind words and feedback! We're thrilled to hear that your iPhone 14 has been successfully unlocked and is now working well with other networks. We're committed to providing a smooth unlocking experience, and it's great to see your trust in our services reflected in your positive review.

If you ever have any questions or need assistance in the future, feel free to reach out. We're here to help!

Best regards,
Charlotte

Thumbnail of user ariac25
Washington
1 review
0 helpful votes
  • Send Message
August 23rd, 2024
Verified purchase

They did good with unlocking my card, I wish they just gave you notice of the two time charge. But it was worth it. My phone worked perfectly upon activation which is exactly what I was looking for. The process was quick and easy, not taking much time at all, the whole process was about 10ish minutes.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Arianna,

Thank you for your review! We're thrilled to hear that your iPhone 11 is working perfectly and that the process was quick and easy for you. We appreciate your feedback regarding the payment notifications and will take it into consideration as we strive to improve our service.

If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked phone!

Best,
Charlotte

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Customer Service R.
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3,397 reviews
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