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Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
My iPhone has finally been unlock after 6 months of first using unlock iPhone,
It was a log wait and costly process but I can finally use my iPhone 6s in New Zealand so worth the wait. Thank you
Trustpilot starstrustpilot starstrustpilot starstrustpilot starstrustpilot stars 29 December 2014
Scam company who trick visitors to there site!
I have recently had a bad experience by this company and would like to warn others so they don't become victims themselves.
I placed my order online through the mobile site and received a payment confirmation of my order all fine. A few days later after my payment had time to clear they sent me another email asking for a further payment of £79.99 to complete my order. The email sent was already defending the reason for this fee even before I had even queried it, stating the site does mention this fee in upto 5 places on the site.
I looked back on the site thinking how could I miss a £79.99 fee to notice the fee is MIRACULOUSLY now mentioned! If you go on the mobile site on a virgin phone to the site (no cookies) then you don't see the fee until after payment has been made which by this time it is too late to cancel and it's too late. The fees only become visible after you have made your original payment then they refuse a refund so be carefull!
It's naughty and the site should be closed down for this practice.
I had two phones on there website side by side, the one on which I had made payment (fee's now visible) second phone 1st visit to the site and exact same webpage the fees are not shown! Make up your own mind with that...
Also there is no trading address for this company so hard to reclaim any money back should you need to. I'm not allowed to post a link on my review so search for yourself regarding bad reviews on this company and make your own decision.
Officialiphoneunlock.co.uk gave me very good and quick service. I am very happy
Because they took only 4 days to unlock my phone.
Took about 20 days to unlock my iphone 6 sprint. Well worth the wait as they provided updates every two business days.
They lied about your refund! I'm waiting for 2 month and they never give me my money back! Don't trust this company
All good so far but didn't expect to have 2 payments to make worked out £8 more than my local phone shop
Looked good at the first payment
The final price should be more clear. It's sort of a trick. Caught me out and I'm sure catches many people out
Denunciemos juntos
Es una total farsa. Luego de realizar el primer pago informan que se deben pagar 42uSd si no se tiene la factura de compra o contacto con el dueño anterior. En el proceso de compra anterior nunca se menciona esto, pero al enviar un mail dicen que si, lo que es falso, y por eso no devuelven el dinero. Al ser ésto una mentira, estoy juntando personas que tengan el mismo problema y realizar una denuncia por no cumplir con Derecho al consumidor.
Saludos.
It is a total farce. After making the first payment, they report that I be paid 42uSd if do not have the purchase invoice or contact the previous owner. In the previous purchase process this is never mentioned, but when sending an email they say yes, which is false, and therefore they do not return the money. As this is a lie, I am gathering people who have the same problem and make a complaint for not complying with consumer Rights.
Regards.
Decent communication from the customer service just a shame it took so long considering I paid a premium price of £50
My own experience was excellent they unlock my phone and know i can freely use it in any network thank you
Comprehensive set of codes, allowed me to unlock my phone fairly quickly (despite confusing instructions from Samsung and my service provider).
Price seemed reasonable and wait times were short. However, once I was committed, there were additional costs that were not clear up front, so the service ended up more expensive than I expected.
Network provider unable to assist because of COVID-19 lockdown
This business is very efficient and really helps you out if you are trying to sell your device or even just switching to another phone company.
I looked it up and saw the reviews after that I was sold.
Just seemed like the right service to go with.
They told me they couldnt unlock the phone becude was Blocked/In-Contract/Outstanding Finance. I checked the phone on multiple EMI sites it was clean. I would not have come to them if it was not 'Blocked'? So what reason left for phone being blocked is there that these guys ould actually unlock it? Then they aked me for the original invoice from Apple o reund me. If I hd the original invoice I would be the original osner and would not have to come to them in ghe first place? Thee guys say they cn unlock your phone then give you all the readons why a phone could be locked, in order for them not to be ble to unlock it. They then say they pass a credit note for your phone to be used with their 'premium service' on their site. There is no such service on their site. Their whole schpeel is exactly the same rip-off as EMIDoctor.
This is a complete cam!
Don't even think about using officialiphoneunlock.co.uk it's a scam, they wait a day and then ask you for more money.
Really simple process to use and fully traceable in terms of the status updates you get. Would certainly use again
Took a few days longer than stated until iphone was unlocked but eventually it was done. Definitely would use again
Used this site twice now and the unlocks have been completed inside a few days. I highly recommend this service
The service does not exist. It's a scam! They never unlock your phone and never reply messages! Horrible headache experience!
Products used:
Zero
In my case, the service was faster than anticipated.
Whenever I needed to contact them was answered promptly by facebook.
2 weeks and still no code... no reply to emails either... would not recommend... wish id read reviews before purchase
It took more time than the time frame given but they keep me notifying about "what's happening ", the good of all is that my phone get unlocked
Took too long to unlock. Double costs were excessive and ended up getting it unlock for free
Needed the phone unlocked in a hurry but found out it would take you three days
I'm gunna be honest I for sure thought I was being scammed I paid 30$ then 5 mins later it asked me for 50$ more then it set a timer for 2 days 23 hrs and then a day and a half later it after it got to 32% it came back and said the phone that I had bought off Facebook for over $1000 already infact was not paid off and was locked to someone's account for almost $600 but direct unlocks negotiated a payment of $287 to unlock it so I paid that and a timer restarted and then set to 7days 23hrs and back to 0% and finally after more days it was finally at 100% and it worked perfectly! (I'm only writing this out because I was so scared that I had just been taken for 350$ and I swear I read every single comment and not one of them made me believe it was or wasn't a scam… so I hope this helps the next person I will absolutely use this service if I ever am in this situation again!
I bought a iPhone 13 Pro Max online and it wasn’t unlocked for me to use on Verizon
You were the first to pop up and that I was praying was legit
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Hello Joseph,
Thank you for taking the time to leave a review. I'm sorry to hear that the process took longer and was costlier than you expected. I see that you urgently needed your Galaxy S22 Ultra 5G unlocked, and we aimed to meet that expectation within the usual timeframe. On some occasions, unlocking can take a little longer due to factors outside of our control, but we always aim to keep you updated on the status.
Regarding the costs, I'd like to assure you that our pricing is transparent and all charges are outlined on the checkout page prior to purchase. As you have paid $28.99 for the Eligibility Check and $118 for the Standard Unlock, this two-step process is necessary to ensure the compatibility of your phone with the service and to perform the unlock.
Now that your phone's status is "Unlock Complete" with the provided codes, your Galaxy S22 Ultra 5G should be ready to work with other networks. If you encounter any issues or your phone doesn't prompt for an unlocking code with a non-AT&T SIM card, we are here to help you through a Remote USB Unlock service that is specially designed for such scenarios.
We appreciate your choice to use our service for a fast unlocking need, and we're glad we could help, albeit not as swiftly as you'd hoped. If there's any further assistance you need to ensure a smooth experience with your now unlocked phone, please don't hesitate to contact us.
Best regards,
Charlotte