• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
683
Neutral
30
Negative
194

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22,048 reviews

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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user prp
1 review
0 helpful votes
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December 4th, 2015
Verified purchase

Wanted to unlock a locked iphone so that it could be used on another provider.
They did it within 72hours.
Would definitely use again

Thumbnail of user nikkin113
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Scam
Don't even use their service. I bought iPhone icloud unlock service. Starting it was 28Euro for Imei checking after the result they asked me to pay another 30Euro then after paying I got mail that it was reported as stolen and lost which was mentioned in the first check which I paid 28euro then after 2 days I got mail that premium service available which was 100euro I had already paid almost 60euro then they asked me to pay 50Euro to unlock the device they mentioned it will be 100percent it will take 90days to unlock now it's been more than 5months and in the tracking section, it showed 99% 1month ago it started showing reported as stolen cant unlock the device. In the first report, it showed blacklisted but now after paying 3times still they are saying blacklisted and can't unlock the device. You can check their website using my IMEI on the tracking page.
So don't use their services

Products used:
Unlock service

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Thumbnail of user georget88
1 review
0 helpful votes
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May 16th, 2016
Verified purchase

I wanted to unblock a new iphone 6s. The process of doing this was clear and the site informed me on time about any delays.

Thumbnail of user erikasb
1 review
0 helpful votes
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April 28th, 2016
Verified purchase

Excellent work! Iphone 6 was locked to Softbank. Now it is open to all operators. Fast service. I'm very happy! Thank you!
I recommend!

Thumbnail of user allany
1 review
0 helpful votes
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October 29th, 2015
Verified purchase

Forget the 24-72 Hours with a Vodafone unlock... it took 4 weeks. But it worked and now I don't have to pay Vodaf**k another penny:-)

Thumbnail of user kamilam
1 review
0 helpful votes
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September 10th, 2015
Verified purchase

My iPhone is unlocked. Thank you. Website easy to use. The only negative thing is that it took a week, not 24-48h

Thumbnail of user ramkumarp
1 review
0 helpful votes
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April 29th, 2016
Verified purchase

My iPhone 5S got unlocked accordingly what they mentioned in the portal. Very much happy with their periodical updates about the status.

Thumbnail of user radhikav
1 review
0 helpful votes
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April 28th, 2016
Verified purchase

They unlocked my iPhone 5 from softbank Japan as they mentioned in their website. Exactly it took 15 working days. Great job.

Thumbnail of user arshady
1 review
0 helpful votes
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September 25th, 2015
Verified purchase

It was matteer of giving my IMEI no and all done in 4 days.
Great service and price.

Will use you again

Thumbnail of user garys1124
1 review
0 helpful votes
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October 3rd, 2020

This company is a SCAM, believe everyone who had wrote this before me.

Firstly they take your money in a very unscrupulous way by allowing you to believe that a first upfront payment is all it will cost and then hit you with a small print balance payment. I could have handled that if they had any intention of trying to perform the service advertised but it seems they didn't.

The service clocked up double the time they estimated at ten days, sitting at 99% on their pointless pretend clock with the word IMMINENT on it for four of those, presumably someone in their office gets a kick out of this as no logical, ethical company would do this.

When I pressed for more information the second time, I received an email that told me my order was cancelled because I had given them the wrong network, this isn't the case I am literally sitting with a Vodafone sim card in the phone as I write this review.

They offered me vouchers for a future unlock like some kind of golden ticket to further disappointment, I obliviously declined.

NEVER GIVE THIS COMPANY MONEY, from my experience and that is the same experience that many more have written about on many review sites, they are THIEVES AND CHARLATANS.

I feel foolish for taking the risk after reading the mixed reviews, DO NOT MAKE MY MISTAKE.
DO NOT USE THIS SERVICE!

Thumbnail of user jayt750
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

I felt as though it was a BAIT & SWITCH scheme. Here is my reasoning: 1st you are charged a $25 fee to check your device to see if it was reported stolen, lost or BLOCK LISTED. Once the results are out you are aske to pay another $64 to get the release codes. No where on their site does it mention these actions taken by Direct Unlocks. As I was already in for the $25...I opted to spend the $64 for the release codes. It took them aprox. 12-hours to email me the codes, as opposed to their advertised statement of 6-hours. Now here's the best part! Their standard unlock instructions were fine for I'm sure most of the brands, however for this Sam Sung A03s it did not apply. I contacted via e-mail & was told that on their site it said that the prompting is necessary before placing the order for the codes. Agian there is no verbage on the site stating this. UNLOCK has very poor customer service in this area. I understand that the service is to only provide the unlock codes, & not trouble-shoot device problems. Luckily I was able to find the unlock code to open the unlock window for the device. I then entered the codes provided by UNLOCK & my device then became unlocked.

Service
Quality
Thumbnail of user jennyv8
1 review
2 helpful votes
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August 23rd, 2016

After a whole two weeks my phone is still locked and after serveral attempts of messaging them for a refund they keep ignoring my messages, aslo it seemed very skeptical once they reply at 2:02am every single time, they took out more money from my bank account which is how i verified they are scammers luckily I only had a few money in the bank and have a holder which limits me from going into debt, if i didnt who knows how much they wouldve pulled! Please avoid this site and DONT GET SCAMMED.

Thumbnail of user denniso314
1 review
0 helpful votes
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January 18th, 2023

They just scammed me 58$. Don't use their platform. They have refused to refund my Money. Kindly keep away from them

Thumbnail of user kafeelk1
1 review
1 helpful vote
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September 12th, 2022

Please don't trust this guys. They just reply to you to drag things but you won't ever get your phone unlocked.

Service
Value
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Quality
Thumbnail of user mariusj11
1 review
0 helpful votes
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February 6th, 2020
Verified purchase

Good services
Only thing was when I read about the service I was going to ask you said 1 time payment and I paid and you come back and said to pay again to complete my request

Value
Shipping
Quality
Thumbnail of user paulg1046
1 review
0 helpful votes
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October 2nd, 2020

Hi, I'm name Paul G. Today marked 2 Months since I've been waiting for my iPhone 7 to unlock. I requested the order last July 21st 2020. The iPhone 7 is under unlocking process IMMINENT for 2 Months to unlock and they promised it would've ONLY TAKE 4 DAYS, 5 HOURS TO UNLOCK. I honestly didn't deserve this type of treatment, i emailed several time to informed about this issues I've been having lately with the Unlocking process I don't get any response back from DIRECTUNLOCKS.COM you guy's kept my money and failed to give me service. My iPhone 7 icloud is still locked and has not her been unlock for a long time. Unlock for *******... locked to Verizon USA
Overdue - this unlock is taking a little longer than normal, we are chasing this IMEI for you and have prioritised it. We will email you and update your status accordingly when it is unlocked.

Verizon USA - Current Unlocking Timeframe: 4 days, 5 hours
This is a little longer than our average because of the pandemic. Weekends are not included.

Progress of your IMEI: 99%
Estimated time remaining: IMMINENT

You don't need to do anything at this stage, simply wait for process to complete. You may continue to use your handset as normal in this period.

Please note that timeframes quoted are WORKING DAYS, so if your unlock is delayed please give consideration to bank holidays and weekends. MY IPHONE IS STILL LOCKED AND NEVER USED THANKS FOR NOTHING.
Today is September 2,2020 My Order: ******* was placed on July 21,2020. ( The Unlocking Process Failed to accomplish.)
Tuesday 21st July 15:27 - IMEI submitted to unlock server.

Thumbnail of user nunoc2
1 review
6 helpful votes
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February 6th, 2015

As anyone would do before subscribing this kind of services, i've searched all over their website for additional information regarding payments and additional fees. I did the same in other websites around the web where people submit their opinion about the experience they had with this company. After read a lot of positive reviews i subscribed the iCloud Activation Lock Removal and i can assure you there isn't any kind of information stating additional fees to this service despite the 19,99£ base tariff like they will inform you AFTER YOUR FIRST PAYMENT. Two days after i purchased this iCloud Activation Lock Removal service from OfficialiPhoneUnlock.co.uk i just got an email stating that my "Activation Lock Unlock" is now available and as a pre-order client i would need to pay and additional 30£ fee in order to proceed with the unlocking service. This is absolutly unfair to any customer looking for a fair and trustworthy company. PLEASE DONT LET YOU BE FOOLED BY POSITIVE REVIEWS YOU WILL SEE ON THE WEB! PLEASE DONT TRUST YOUR MONEY TO THIS GUYS at OfficialiPhoneUnlock.co.uk!

Thumbnail of user cliffordm29
1 review
0 helpful votes
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May 16th, 2016
Verified purchase

This is the second time I have used the service. They unlocked a iPhone SE locked to o2 took a bit longer than usual but was informed about this.

Thumbnail of user ianh55
1 review
0 helpful votes
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September 9th, 2015

Do not bother writing a review for the so called £5. If you do you won't get it and you will be inundated with spam to write further reviews.

Thumbnail of user henrya365
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

SCAM! STAY AWAY! They charged me $28 initially, then requested another $42 stating the codes were ready. Then they say I will get them in 4 Days. COMPLETE AND TOTAL SCAM! STAY AWAY!

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Value
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Quality
Thumbnail of user johne225
1 review
8 helpful votes
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September 24th, 2017

Feel like they scammed me. Took £19.99 off me then wanted another £24.99. Got EE to unlock it for £8.99

Thumbnail of user williamj67
1 review
0 helpful votes
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December 28th, 2015
Verified purchase

Easy to get sorted so good it was all working before you knew it.And it is done correctly (no jailbreak)

Thumbnail of user josleomarm
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Experiência com esse produto foi muito boa pois consegui desbloquear meu iPhone em 3 dias muito bom esse site de desbloqueio e muito eficiente, recomendo e aprovo!

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Prezado Jose Monma, Ficamos felizes em saber que sua experiência conosco foi positiva e que seu iPhone XS Max foi desbloqueado com eficiência! Obrigado por reservar um tempo para recomendar nosso serviço – estamos realmente gratos por sua aprovação. É maravilhoso saber que pudemos atendê-lo prontamente e atender às suas expectativas. Caso você tenha mais alguma necessidade ou dúvida sobre nossos serviços, não hesite em entrar em contato. Aproveite a liberdade com seu iPhone desbloqueado! Atenciosamente, Carlota

Thumbnail of user sandeepl1
1 review
3 helpful votes
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June 2nd, 2019

I purchased premium icloud unlock on 8 Feb, but yet not received. Its total waste of money. Please dont waste your money on this site.

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mrse145
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

Very quick and easy to follow instructions. The process took 30 minutes to unlock my phone. Would definitley recommend.

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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