Overview
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
So in this modern world we expect an instant fix, howerer this was not the case for my cheap Chinese mobile. The whole process was about five hours, also two payments were taken one for eligability and the other for the actual unlock. Now it is completed I am delighted that I am free to choose my own sim.
J'ai pu débloquer le verrouillage sim de mon iphone 15pro max en moin de 4 jour 1 service de déblocage tre tre efficace au début je doutais et enfin j'ai obtenu mon téléphone débloquer
Unlock process was simple and quick! Stepped through the entire process to ensure the unlock went successfully.
Hi Michael, thank you so much for your kind words! I’m really pleased the unlock process was smooth and easy for you. Enjoy your Motorola Moto G Play 2023, and if you ever need any further help, just give us a shout. Cheers!
Don't waste your time with this scammers, they just make you loss time and money, they are scamming people, they reviews on their site aren't real, they supposed to be from this site but but the real one.
The only way to get a refund is on a "Credit Note" to use in the site again so you can go from the same frustrating experience over and over
They ake you pay a " eligibility Check" to make sure they " can " unlock your phone, after pass the "eligibility Check" you have to pay around 54 dollars, i was so dumb to pay is been 16 days and nothing, OHH WAIT THEY OFFER A "CREDIT NOTE" REFUND" so you can go over this another time without getting you phone unlocked, the worst thing is they have your IMEI number now, if you try to get you money back with your Bank they ( Directunlocks) will Blacklist the IMEI so yoiu wont be able to use no where
And they have this site (sitejabber) giving them 4.7 out 5 witch is a lie
I bought a phone and it was unlocked, it was a Samsung S25+ and I was skeptical at the beginning, but after 48 hours i received the code amd unlocked my device. Thank you guys
Hi Zhamir Hurtado,
Thank you so much for sharing your positive experience! We're thrilled to hear that you successfully unlocked your Samsung S25+ and that our service met your expectations. If you have any questions or need assistance in the future, feel free to reach out. Enjoy using your unlocked device!
Best regards!
Feliz con mi desbloqueo, debo admitir que tenia miedo de que no funcionara, pero quede sorprendida, gracias por el desbloqueo de mi IPhone 13, ya puedo usarlo.
Do not waste your money. Scamed me for 80$ will not issue refund. Do not use this site. Will ask you to pay atleast twice. Pay once they hit you again with a msg you need to pay more. Once you pay more they tell you bs and keep your money.
Hi, I'm really sorry you're frustrated. Our charges cover both an Eligibility Check (which is non-refundable once completed) and the actual Unlocking Payment, as clearly outlined on the checkout page. I'd love to help resolve this for you—please get in touch with our Live Support using your IMEI reference so we can look into your order details. We're keen to work this out with you.
Easy easy yo use download app Punch in your imei number then credit card info ten minutes tops your phone is unlocked
Hi Matthew,
Thanks for your review! I can see your iPhone 13 unlock from Verizon is marked as "Unlock Complete." Your two payments – $28.99 for the Eligibility Check and $50 for the Standard Unlock – are both standard parts of the process, with all costs clearly outlined on the checkout page.
If you have any questions or need further assistance, just let me know!
Best,
Charlotte
It was great, it took a while but other than that I would highly recommend it to anyone who is trying to unlock there phone or iPhone.
Recommend this site to anyone who has a locked device. Easy to track progress and quickly unlocked my phone in less than 48 hrs.
Hi Shane, thanks for the awesome review! I'm so happy your iPhone 13 was unlocked quickly and that you found the process easy to track. We really appreciate your recommendation and hope you continue enjoying your device!
Initially i was very scared using this website but after using this website my phone is unlocked. This app is totally trustworthy.
Hi Ravinder Kaur, thank you so much for sharing your experience! I'm really happy to hear that your iPhone 13 Pro Max is unlocked and that you've come to trust our service. It's always our goal to make the process smooth and worry-free. If you ever have any questions or need further assistance, please feel free to reach out. Thanks again for choosing us!
Awesome experience with the unlock process. Received the code in the time given. Code worked for the first time, no issues. I'm am very satisfied with my phone being unlocked that I can use it with carrier. Thank you!
Hi Jeremiah Ohikhuare,
Thank you so much for your wonderful feedback! We're thrilled to hear that your unlock experience was seamless and that the code worked perfectly for you. It's great that you're now able to use your Samsung Galaxy S24 Ultra with your preferred carrier. If you ever need assistance in the future or have any questions, feel free to reach out. Enjoy your unlocked phone!
Best regards!
I switched providers and AT&T gave me trouble unlocking my phone although it was paid for, but this direct unlocks helped take care of it. The only thing I didn't like is that I wasn't told that it would be over a week but eventually they took care of it.
Apologies for the delay Myriam. We had to request your code from Samsung as AT&T weren't forthcoming with timely codes. Manufacturer codes always takes a little longer! I'm glad your phone is now successfully unlocked.
I just got unlock code for my Samsung S23fe today. Great service, my phone works now. I tried once on another website but it did not work. I highly recommend this site to anyone who has a lock device.
Hi Trong Nguyen, thank you so much for your fantastic review! I'm thrilled to hear your Samsung S23fe is working perfectly and that you had a great experience with us. Your recommendation means a lot, and we're always here if you need anything else in the future. Enjoy your unlocked phone!
I was about to give up trying to figure out everything I needed to do to clear my phone properly to sell it. This was an easy process that included follow up communication/checks to make sure everything was done. I highly recommend!
My name is Josh (aka.Tricknillogy) and I am one of googles top 10 reviewers on the Internet today, and I am here to say that direct unlocks does exactly what they say they will do.
I am highly impressed by the speed and accuracy of this internet based company, great job all who worked on getting my unlock codes.
Hi Josh, thank you so much for the amazing review! We're thrilled that you're impressed with how we handled your unlock and really appreciate you sharing your experience. Have a great day and enjoy your unlocked phone!
Great Service, in 24 house my iPhone WAN unlocked and working perfectly.
Excelent quality for price and very user friendly.
I deep recommend.
Hi Miguel Jorge, thank you so much for the kind words! We're thrilled to hear your iPhone 15 is fully unlocked and working perfectly. Your recommendation really brightens our day, and we're always here if you need any further assistance. Enjoy your device!
Best service would recommend it to anyone, it is exceptional
I was having issues getting the unlock code then I saw Direct Unlock website I was not sure at 1st but took the chance and I'm so glad I did my phone is working perfectly and I'm happy. Thank you Direct Unlock
Took a while, but happy with the results was also worth the price. For cheaper than having to buy a new phone
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Thompson,
Thank you for sharing your experience with us! We truly appreciate your patience throughout the unlocking process. We're glad to hear that your Huawei P Smart is now unlocked, and you're delighted with the ability to choose your own SIM.
As you've noted, the two payments are necessary—£23.99 for the Eligibility Check and £26 for the Unlock itself—both of which are outlined at checkout. If you have any further questions or need assistance, feel free to reach out. Enjoy your newfound freedom with your phone!
Best regards,
Charlotte