- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Direct Unlocks has a rating of 3.8 stars from 3,312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
IPhone 15 Pro Max failed. And I gave it away, another phone, iPhone 14 Pro Max, so it happened, although they withdrew money and sent text messages to make it work. Unlocked, but it didn't work, ended up making another phone that wasn't needed 14 Pro Max It was unlocked, sort of
iPhone 15 Pro Max failed. And I gave it away, another phone, iPhone 14 Pro Max, so it happened, although they withdrew money and sent text messages to make it work. unlocked, but it didn’t work, ended up making another phone that wasn’t needed 14 Pro Max It was unlocked, sort of
IPhone 15 Pro Max failed. And I gave it away, another phone, iPhone 14 Pro Max, so it happened, although they withdrew money and sent text messages to make it work. Unlocked, but it didn’t work, ended up making another phone that wasn’t needed 14 Pro Max It was unlocked, sort of
IPhone 15 Pro Max failed. And I gave it away, another phone, iPhone 14 Pro Max, so it happened, although they withdrew money and sent text messages to make it work. Unlocked, but it didn’t work, ended up making another phone that wasn’t needed 14 Pro Max It was unlocked, sort of
Hi Beslan,
Thank you for reaching out and sharing your experience. I'm sorry to hear about the issues you've encountered with unlocking your iPhone 15 Pro Max and your iPhone 14 Pro Max. Let's clarify a few things:
1. **iPhone 15 Pro Max:** For this device, it seems the unlock attempt failed. Our policy states that if an iPhone unlock fails due to an 'Incompatible Sim' message, we do provide refunds with proof in the form of a video. If you have such proof, please share it with us so we can review your case.
2. **iPhone 14 Pro Max:** I'm glad to hear that your iPhone 14 Pro Max has been unlocked. If there's anything still not working as expected with the iPhone 14 Pro Max, please let us know so we can assist further.
Regarding the charges, please note that the Eligibility Check and Unlocking Payment are necessary to complete the service. All costs are outlined prior to purchase on the checkout page.
If you have any unresolved issues or further questions, please feel free to ask. We are here to help ensure everything is sorted out to your satisfaction.
Kind regards,
Charlotte
Simple easy follow the steps and in 3 days my phone was unlocked no problems at all…
Heard about it and man I was not wrong best service…
Good reviews
Hi Albert,
Thank you so much for your kind feedback! I'm thrilled to hear that you had a smooth experience unlocking your iPhone 14 Pro Max. We always strive to provide the best service possible, and it’s great to know that our efforts resonate with our customers.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
It was good knowing this app works perfectly all you do is type the right info about the locked device and all set 🙏
Good reviews
Because the name says it all. Very productive service
Hi Joshua,
Thank you for your feedback and the positive vibes! 📱 We're thrilled to hear that you found our service productive and easy to use. Your satisfaction is our top priority, and it's great to know that the process worked smoothly for you.
If you have any further questions or need assistance with anything else, don't hesitate to reach out. Enjoy your newly unlocked iPhone 7 Plus!
Best,
Charlotte
Best service 10/10 thanks guys for quick support and communication
Quick service
Was best service
Hi Adomas,
Thank you so much for your fantastic review! We're thrilled to hear that you were pleased with our quick support and communication. It's great to know that our service is meeting your expectations.
If you need any further assistance or have questions about unlocking your Samsung Galaxy A20e, feel free to reach out. We're always here to help!
Best regards,
Charlotte
I did place an order for an iPhone 11 unlock from Cricket. In a few days my phone was unlocked. Thank you for fast and easy service. Thank you for your help.
I did Google and it the first thing that showed up.
I did Google and it the first thing that showed up.
Hi Oleg,
Thank you so much for your kind words! I'm thrilled to hear that you had a fast and easy experience unlocking your iPhone 11 from Cricket USA. We strive to provide quality service and it's great to hear that you found us through Google and chose us for your unlocking needs.
If you have any other questions or need further assistance in the future, don't hesitate to reach out. Enjoy your newly unlocked phone!
Best regards,
Charlotte
Very good and timely response awesome service would do it again super fast
Choose this route because it was easy and time efficient
Awesome product
Hello Kerrona Duhaney!
Thank you so much for your positive review! We're thrilled to hear you found our service to be fast and efficient. It's great to know that you chose us for the ease of the process, and we're here to make unlocking your iPhone 14 Pro as smooth as possible.
If you have any further questions or need assistance, please feel free to reach out. We're always here to help!
Best regards!
Did everything as instructed and no unlock. I'm the original owner of an AT&T phone and upon leaving them with phone paid off and zero owed they network locked my phone. This service claimed to fix such a problem and has yet to deliver. I have paid nearly 200 dollars thus far and no satisfaction at all. Very disappointed.
Hi Bryan,
I’m sorry to hear about your experience with unlocking your Galaxy S21 5G. I understand how frustrating this situation can be. Based on your order status, it seems that your phone is currently "Reported as Not Unlocked, waiting customer feedback."
To proceed, could you please confirm if your phone prompts for an unlock code when you insert a non-AT&T SIM card? If it does, you should be able to use the codes provided:
- NCK: 7153807268293616
- MCK: 6903072506481741
If your Galaxy S21 5G does not prompt for an unlocking code, a Remote USB Unlock is required to complete the process. This additional step is necessary for some devices as outlined in our terms:
> "As stated on the order summary page prior to purchase, if your handset doesn't ask for an unlock code prior to payment, then we will not be able to unlock the device but still incur submission costs and you will instead have to use a Remote USB unlock at additional cost."
I encourage you to proceed with the Remote USB Unlock to resolve this issue. If you require further assistance, please don't hesitate to reach out to us.
Thank you for your understanding, Bryan.
Best Regards.
Excellent very easy to use and fast. Within ten minutes I had my phone unlocked.
Google Search
To unlock Iphone 12 from vodafone
Hi M Mactaggart,
Thank you so much for your kind words! We're delighted to hear that you found our service easy and fast. It's great to know your iPhone 12 Pro is unlocked and ready to go!
If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best wishes,
Charlotte
Good service throughout with all the tracking progress, was easy and quick to unlock my S20+.
Highly recommended 👌
Good review through out also happy with price.
Hi Tanka Limsu,
Thank you so much for the positive feedback! We're thrilled to hear that you found our service easy and quick and that you were satisfied with the unlocking process of your S20+.
If you have any further questions or need additional assistance, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
So go in I thought that it was gonna be a hassle headache having to deal with these third-party companies, and on the contrary, it was quite a simple process was not time consuming on my part. It was quick and easy. I would definitely keep using direct locks and I would highly recommend them to anyone out there Who is in need of some assistance with their device.
I so I did contact the customer service department and to be quite honest it was just as I expected. They did a fantastic job answering questions and it was a breeze.
I chose direct unlocks because based on reviews and description on their site of how they do their job and make things happen, they no-brainer.
I chose the product because I needed to unlock a device. I wanted to finish paying it off and have access to my device But not just regular axis this type of axis in which I can use pretty much with any Carrier.
Hi Jaime,
Thanks so much for sharing your experience with Direct Unlocks! We’re thrilled to hear that the process was quick and easy for you and that our customer service team was able to assist effectively.
Your feedback and recommendation mean a lot to us, and we're glad that you're now able to use your iPhone 15 Pro Max with any carrier of your choice. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
Charlotte
It worked as I thought, I was honestly a little skeptical at first but sure enough my iPad Pro that was locked to Xfinity def got unlocked. Thanks direct unlocks, appreciate it.
YouTube review
YouTube review
Hi Robert,
Thank you so much for sharing your positive experience with Direct Unlocks! We're thrilled to hear that your iPad Pro is now unlocked and that our service met your expectations. Your trust means a lot to us, especially after any initial skepticism you had.
If you have any other devices that need unlocking or if there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your newly unlocked iPad Pro!
Best regards,
Charlotte
Valio la pena la espera pero al final todo resulto como esperaba... el costo fue justo y muy seguro mi telefono nunca fallo siguio sin problemas me desespere un poco pero siempre estuvieron atentos no los perdi de vista
Nunca me dejaron colgado respondieron a todas mis necesidades
Seriedad seguridad rapidez
Eficacia al realizar los servicios
Hola Daniel, ¡muchas gracias por tus amables palabras! Nos alegra saber que todo salió como esperabas y que apreciaste el apoyo durante todo el proceso. Es genial saber que el desbloqueo de tu iPhone 15 Pro se realizó sin problemas y que tu teléfono funciona sin problemas. Si alguna vez tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Siempre estamos aquí para ayudarte! ¡Saludos!
First time I can't believe and I think lost my money because take more longer time than normal but when I receive my unlock code and unlock my phone I'm so glad and for this reason I recommend this website.
good but not answering on time
Need unlock my phone
Because needed
Hi Luis De Jesus,
Thank you for sharing your experience with us! I'm thrilled to hear that you successfully unlocked your Galaxy S23 and are glad with the results. We strive to provide an efficient service, and I apologize for any communication delays you experienced. Your feedback is incredibly valuable, and we'll work on improving our response times.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We're here to help!
Best regards,
Charlotte
Hi Luis
Thanks for being so patient. In your case we had to get your unlocking code from Samsung as AT&T weren't playing ball which is why it took a few days.
Charlotte
Never knew this was a thing! I was so excited since it was so easy and quick
Hi Raquel,
Thank you so much for your kind words! We're thrilled to hear that you found our service easy and quick. Your positive experience means a lot to us! If you have any questions or need further assistance, please don’t hesitate to reach out. Happy unlocking!
Best,
Charlotte
I love how easy and simple it was to unlock my phone, now I don't have to worry about finding a same phone carrier or changing phone because direct unlock did it for me 😋😋
Needed to unlock my phone
Perfect for me
Hi Jainey,
Thank you so much for your positive feedback! I'm delighted to hear that you had such a smooth and hassle-free experience unlocking your iPhone 14 with Direct Unlocks. 😊
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Enjoy your unlocked phone!
Best regards,
Charlotte
They ripped me off charged me $28.99 then said they needed $55 more then $100 more. They refused to give me my money back and my phone is still not unlocked. Do not use this company!
Hello,
Thank you for your feedback and I'm sorry to hear about your experience. I understand your frustration with the additional payments required for the unlocking process. To clarify, the unlocking process involves an initial Eligibility Check, followed by an Unlock Payment. All costs associated with the process are outlined on the checkout page prior to purchase.
Regarding refunds, our policy is based on specific criteria which are detailed on our website. If your phone meets these criteria and the service fails, we ensure a refund is processed. However, initial payments for services rendered, such as the Eligibility Check, are non-refundable as stated in our Terms and Conditions.
If you are currently awaiting payment, I encourage you to continue the process to complete the unlocking of your phone. If you have further issues or need more immediate assistance, please use the Live Support option on your tracking page for a quicker resolution.
Thank you for your understanding, and I hope you consider giving us another chance to serve you better in the future.
Best regards.
Greetings, I was skeptical at first especially with all the 2 step verification on my bank card but at the end it was legit. It went through quickly and simple. Definitely would recommend this to anyone trying to unlock their phone.
I chose direct unlocks because I’m just trying to sell a phone that’s been sitting around for a couple years.
I chose this products because of the reviews. I’m also a first time phone seller.
Hi Soukchay Phabmisay,
Thank you so much for sharing your positive experience with us! I'm thrilled to hear that our service was straightforward and effective for you. We strive to make the unlocking process as simple and secure as possible, and it's wonderful to know that we met your expectations.
If you have any other phones that need unlocking or any questions in the future, feel free to reach out to us. We appreciate your recommendation and hope your phone sale goes smoothly!
Best regards,
Charlotte from Direct Unlocks
I am so happy that I unlocked my phone here,, excellent job,, I went to T-mobile store and they were busy to do it,,I was so upset with them and when I found you I was sooo happy
I will suggest all of you,,
From good reviews
The best choice
Hello Suela Bogdani,
Thank you so much for your wonderful feedback! 🥳 I'm delighted to hear that our service was able to meet your expectations and that you had a positive experience with us. We strive to provide the best unlocking solutions, especially when other alternatives may not be as convenient.
If there's anything else you need or if you have any questions, please feel free to reach out. We are here to help!
Best Regards,
Charlotte
I am very pleased with the service DirectUnlock provided, they went a few hours over the intial time line, but they got the job done and my phone is unlocked, working perfectly!
Robert Warren
Real Estate Broker
New Dawn Realty LLC
Norcross, GA *******
I choose DirectUnlock because of their 100% Guarantee and good reviews, while other companies offered only 97% success rating or no rating at all.
I needed my AT&T locked phone to be unlocked in order to use a SIM card from a less expensive phone service and it worked very well!
Hi Robert,
Thank you so much for your positive feedback! We’re thrilled to hear that your Samsung Galaxy A12 is now successfully unlocked and working perfectly. We apologize for the slight delay but are glad to know that our service met your expectations. If you have any other devices in the future that need unlocking, we’re here to help.
Wishing you the best with your new phone service!
Best regards,
Charlotte
My phone is still stucked, locked, cant reboot, will send it back to store where i bought it and maybe it can be fixed some how
Hi Marii Meister,
I'm sorry to hear that you're still experiencing issues with your Samsung Galaxy S22 5G. I see that your unlock process is complete and you've received the unlock codes: NCK=69247158, MCK=18180364, RGCK=00000000, EXTRA=59250302.
To assist you further, here are a few steps you can try to enter the unlock codes:
1. **Insert a Non-Compatible SIM Card:** Insert a SIM card from a different carrier into your phone.
2. **Enter the NCK Code:** When prompted for a network unlock code, enter the NCK code (69247158).
3. **Unlocking Failure:** If the phone asks for another code, you might consider entering the MCK or other codes provided as per the instructions from Direct Unlocks.
If these steps fail and the phone remains locked or unresponsive, it may be best to take it back to the store where you purchased it, as you suggested. Technical issues like these can sometimes require professional assistance to resolve.
Thank you for your patience and understanding.
Best regards,
Charlotte
It saved us Because we would loose the money but it was so good to have this done
Because I needed very much to unlock
Because I needed very much
Hi Amanda,
Thank you for choosing Direct Unlocks and sharing your positive experience! We're thrilled to hear that our service was able to help you unlock your iPhone 14 successfully. 🎉
We understand the importance of having your phone unlocked and we're glad we could assist you promptly. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best wishes and enjoy your newly unlocked iPhone 14!
Warm regards,
Charlotte
I was able to unlock my phone with no problem. The only downside is it took three days. If it could be faster that would be awesome. I will use again for sure since I know it's not a scam.
Just took a risk! I saw them on google.
Hi Cherry Jenkins,
Thank you so much for sharing your experience and for choosing our service! I'm thrilled to hear that your iPhone 12 Pro Max is successfully unlocked and that you felt confident in our service.
I appreciate your feedback regarding the time it took to complete the unlock. Our delivery times are guidelines set by the respective networks and can sometimes vary, as stated in our terms and conditions:
> "Delivery times are guidelines set by the relative networks. These delivery times are variable and can decrease as well as increase without notice..."
Your patience is greatly appreciated, and we're always striving to improve our services to ensure faster delivery times in the future. I'm glad to know that you would consider using our service again!
If you have any more feedback or need assistance in the future, feel free to reach out. Thank you once again, and enjoy your unlocked iPhone!
Best regards,
Charlotte
It took longer than expect but it worked. Nothing negative!
The first I found online
Hi George,
Thank you so much for your feedback! We're thrilled to hear that your iPhone 12 unlock was successful, even if it took a little longer than expected. We appreciate you choosing us among all the options out there!
If you have any questions or need assistance in the future, feel free to reach out. We're here to help!
Best regards,
Charlotte
I wanted to unlock my old Samsung and it was pretty straightforward. The eligibility check however was a surprise. I had to pay twice. So it done within an hour but was expensive for me.
It was a recommendation from EE
I chose this product to unlock my phone.
Hi Xavier,
Thank you for sharing your feedback with us. I'm glad to hear that the unlocking process for your Samsung Galaxy A3 was straightforward and completed promptly.
Regarding the two payments you've mentioned, the initial payment of €26.99 was for the Eligibility Check, followed by the €33 for the Standard Unlock. As stated on our website, "there may be an additional price to pay for the sim unlock itself; this will be stated on your order summary page prior to purchase."
We aim to be transparent about all costs involved in the unlocking process and apologize if this wasn't clear at first. We're grateful to EE for recommending our service to you, and we hope your unlocked phone is now serving you well.
Thank you for choosing our service, and we hope you have a great experience with your unlocked device!
Best regards,
Charlotte
Gain trust and grow your business with customer reviews.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hi Barry Rawle,
Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and that you chose us based on your research. We always strive to provide the best experience for our customers. If there's anything more we can assist you with or any questions you may have about the unlocking process, please feel free to reach out. Enjoy your unlocked Galaxy S22 Ultra 5G!
Best wishes,
Charlotte