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Direct UnlocksReviews 3,905

3.5

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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South Africa
1 review
0 helpful votes
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Unlock iPhone 11
April 24, 2025

I recommend direct unlocks, it helped me to unlock my phone 💃💃💃💃am so happy now I can use it again

Date of experience: April 25, 2025
Florida
1 review
0 helpful votes
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S24 Ultra free up
April 23, 2025

I was kind of concerned about that Reviews, But they get it Done for Real I'm very satisfied with their work 🏾‍🏼

Date of experience: April 23, 2025
New York
1 review
0 helpful votes
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Excellent Service
April 22, 2025

If you are looking for a trust worthy fast and affordable way to unlock your phone,
Direct unlocks is the best. Five stars without hesitation Will definiately reccomend and would return in the future

Date of experience: April 22, 2025
France
1 review
0 helpful votes
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Fonctionne mais tarif trompeur
April 22, 2025

Le déblocage d'un vieux LG D315 La Poste a fonctionné, les codes ont été reçu le lendemain. Cependant le tarif initial affiché de 26€ s'est transformé en 2 étapes et 2 paiements pour un total de 87€. Bien trop onéreux pour un vieux téléphone et malgré les réponses du support cette double facturation n'est pas visible avant d'avoir payé l'étape 1, donc on se sent pris au piège

Date of experience: April 20, 2025
GB
1 review
0 helpful votes
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Unlock Phone
April 21, 2025

I was dubious at first but after reading the reviews I decided to go ahead with the unlock.
The process may take a couple of days but it is worth it in the end to unlock the phone

Date of experience: April 21, 2025
California
1 review
0 helpful votes
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Very good!
April 20, 2025

In just about 10 minutes, my iPhone was unlocked! I paid $28 and received an email stating that my phone was unlocked. However, I was then asked to make a second payment of $54. I reached out to ask why this additional payment was necessary, and they replied, "I've checked your account and can see your order status is marked as 'Unlock Complete,' so no further payment is needed. Let me know if you have any other questions or if there's anything else I can help with!" Now, I'm requesting a refund for the $54, but they won't give it back to me. I will be writing a review on Trustpilot about this experience.

Date of experience: April 20, 2025
Illinois
1 review
0 helpful votes
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Fast and Hassle free
April 19, 2025

At first I was skeptical because everyone I talked to told me it wasn't possible. They unlocked my phone without any issues giving me more freedom. Definitely recommended.

Date of experience: April 20, 2025
Texas
1 review
0 helpful votes
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Good service.
April 19, 2025

Took a few days but they got it done. This is the third phone they've unlocked for me, too. I will more than likely bring a few more.

Date of experience: April 19, 2025
Nevada
1 review
0 helpful votes
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Phone was unlocked with no issues
April 18, 2025

Great service paid for the unlock and then another fee and waited few hours and the phone was unlocked from Att. Great service would recommend for other people.

Date of experience: April 17, 2025
New Mexico
1 review
0 helpful votes
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Great fast service
April 18, 2025

It was alot quicker then I thought it would be I'd recommend this place to all who need a phone or android device unlocked

Date of experience: April 18, 2025
Romania
1 review
0 helpful votes
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It did everything it said, but in 2 steps of payment, 1st for eligibility and 2nd for the actual unlock. Which had me unprepared and felt I was scammed a little, but I guess I did not read the fine print. Also it said immediate unlock, but it took about more than 24 hours, which again made me wish I went to a local phone service instead to do it faster.

Date of experience: April 18, 2025
Mexico
1 review
0 helpful votes
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Rapidez y confiabilidad
April 17, 2025

En mi caso, mi desbloqueo fue en menos de 24 horas, ya estaba resignado que fueran más tiempo, pero me sorprendieron, estoy muy a gusto con el servicio.

Date of experience: April 17, 2025
Texas
1 review
0 helpful votes
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Unlock iphone 11
April 17, 2025

Well i have been tested this page but now iam glad to see tha my phone is unlock i recomended it takes alittle but yes it really works is not a scam

Date of experience: April 17, 2025
Pennsylvania
1 review
0 helpful votes
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Excelente desbloqueo
April 17, 2025

Fue muy facil el desbloqueo directo solo con un paso y ya estoy muy feliz ahora puedo user mi teléfono

Date of experience: April 17, 2025
GB
1 review
0 helpful votes
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Great service
April 16, 2025

Worked very quick, no issues, I will be using this service again, unlocking my phone was much easier than expected. Highly recommend using direct unlocks.

Date of experience: April 17, 2025
Germany
1 review
0 helpful votes
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Excelente servicio
April 16, 2025

Excelente servicio me desbloquearon mi celular iPhone 14 Pro Max en el tiempo en el cual me indicaron y no tuve ningún problema

Date of experience: April 16, 2025
Florida
1 review
0 helpful votes
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I followed every step they asked for and trusted the process. Here's what I paid: $28.99 for the "Eligibility Check" $50.00 for the "Standard Unlock" $96.00 for the "Premium Unlocking Service" That's $174.99 total — and after days of delays, status updates saying "99% complete," and endless copy-paste support messages, I was suddenly told my phone now needs an even higher tier unlock for another $247. They didn't honor their guarantee. Instead of refunding my money to my card, they gave me a credit note to try and keep me locked into their overpriced system. Now I have no unlock and no real refund — just more upselling. To make it worse, after leaving this review, I received an automatic, generic response pretending to address my concerns. It's the same robotic message they've been sending all along — no real solution, no accountability, just another delay tactic. This is a bait-and-switch operation. They give you hope, take your money in stages, and keep raising the cost. Avoid this service at all costs. You'll waste your time, patience, and hard-earned money.

Date of experience: April 15, 2025
Germany
1 review
0 helpful votes
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Hat super geklappt
April 15, 2025

Es hatte etwas länger gedauert weil das Wochenende dazwischen war, aber es hat super geklappt. Die Simlock ist aufgehoben und ich kann das Handy jetzt mit jeder Karte nutzen. Einfach etwas in Geduld üben.

Date of experience: April 15, 2025
Texas
1 review
0 helpful votes
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Desbloqueo IPhone 13
April 15, 2025

Feliz con mi desbloqueo, debo admitir que tenia miedo de que no funcionara, pero quede sorprendida, gracias por el desbloqueo de mi IPhone 13, ya puedo usarlo.

Date of experience: April 15, 2025
California
1 review
0 helpful votes
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Iphone 15 pro
April 15, 2025

It was great, it took a while but other than that I would highly recommend it to anyone who is trying to unlock there phone or iPhone.

Date of experience: April 15, 2025