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Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
Very well worth the money...very satisfied...quick service
Google search...needed an old AT&T phone unlocked
Looked to be the top unlocking service
Its took little bit more time than it should but at the end we got what anyone respect
In short awsome work even if it little expensive
They take 150$ without making any thing and without unlock my phone first they tell me that we will give you offer for unlock for 30 pound and that offer is only for 24 hours so i have submit offer after making offer i didnt see the request in request page and it keep tell me error wrong IMEL of Email,,, i try to contact them but no one answer my mail, in the same time paid for another phone and that phone I'm sure it was clean after i paid money they tell me it will take from 5-15 days after week they send me message that my phone is block or bad esn, and i cant refund my money if i want to unlock it i must to order worldwide service for all IMEl and they can forward money for that service and i must to pay rest.
They scame my money cuz i have been stupid
Site works great I love it a lil worried at the first thought it was a scam turn out to be a great site will definitely use again.
I googled it I took a chance and it worked!
It was the best for me
NOT EVEN WORTH 1 STAR - I paid £20 to get my iPhone 5s unlocked, which didn't even work.
A few days later random payments adding up to £260 had been taken out of my account, DO NOT USE it is a scam
It was an excellent service from you guys. My phone got unlocked in 8 days from the date of order. Keep it up.
Cost was incredibly more than first advertised and device was exceptionally slow, took over two weeks in all, not 3 days as advertised.
After a first payment ($19.99) they send you a mail asking for a second one twice as expensive and no refund possibility... cheaters!
* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have really surprised that u have unlocked the phone in a short span of time. Thanks a lot. I will definately tell to my friends regarding this.
Money grabbing scam! Don't use it! They will charge you and say the phone cannot be unlocked so they can pull more money out of you! Stay away!
This is a scam to steal your money. Don not use I would not give them a rating but you have to put one
The process took a few days since my device was locked on a contract.
The phone is unlocked now and updateable.
Very Good Service as always.
I am a 76 year old pensioner, living alone with limited mobility and other serious Health Conditions including a recent Cancer Diagnosis and my Daughter had gifted me a phone which was locked to EE.
I proceeded to pick a phone unlocking service from the Internet and chose Direct Unlocks although their price (£11.99) was somewhat dearer than others but I felt safe using them and proceeded to pay them for the service to unlock my phone as I had already provided the IMEI Number, but to my Horror Direct Unlock informed me that this payment was for an "Eligibility Check" only and that I would have to pay a further amount of £26 to have the Network Unlocking Codes Released. In total I had to pay £37.99 ( After paying the £11.99 I was Locked in as this was not refundable, so I had to proceed ( None of these details were stated in their Google Advert! - I am trying to contact Trading Authorities and Google to remove these Con Artists/Scammers and to Stop them Trading, as No Western Country would allow this practise which Robbed me an old age pensioner in poor health of at least £26 TO ALL READERS VIEWERS PLEASE BE AWARE OF THIS COMPANY FMG - Northern Ireland - Finally I would ask Sitejabber please help if you can and I am putting this up on Trustworthy as well - This company must be shamed into paying back the £26!
Be sure about the service that you pay for and READ THE SMALL WORDS, they are one of the companies that will not reimburse you your money if can't help you, do your best with my $79.00. SCAMMERS!
Estuvo bueno 😃. Se tardó con el primer cellular pero el segundo era casi instantáneo!
Por el precio.
Por sus ratings.
Hola Fernando, Nos complace saber que tuvo una experiencia positiva con el desbloqueo de su segundo teléfono y que nuestros precios y calificaciones competitivos influyeron en su elección de utilizar nuestros servicios. Es maravilloso saber cuándo el proceso funciona rápidamente para nuestros clientes y le agradecemos que se tome el tiempo para compartir sus comentarios. Entendemos que el tiempo de espera para el primer teléfono celular no fue tan rápido como el del segundo, pero esperamos que el desbloqueo exitoso compense el tiempo que tomó. Nuestro objetivo es mejorar continuamente nuestros servicios y sus comentarios son invaluables en ese proceso. Si necesita más ayuda o tiene preguntas adicionales, no dude en comunicarse con nosotros. Un cordial saludo, Carlota.
They charged me two time without doing any work on my phone and then why do I get a charge without unlocking my phone I need my money back
Tip for consumers:
Thanks
Products used:
Okay
Excelente trabajo de liverar mi telefono ya puedo usarlo con cualquier compañía
Es muy fácil de usar
Esta bueno el servicio
Hola Marvin, ¡muchas gracias por tus comentarios positivos! 🎉 Nos encanta saber que estás satisfecho con nuestro servicio y que ahora puedes usar tu Samsung Galaxy Note20+ 5G con cualquier empresa. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Carlota
I paid 30$ initially, and they asked for an additional 30$. Just to tell me that my iphone cannot be unlocked and that i have no right to refund!
Please do not make the same mistake I have.
You may think that this company is reputable after reading hundreds of positive reviews on multiple websites. There website has a 100% money back return claim so you mistakenly believe everything will be fine.
They claim to unlock phones via imei within a certain time frame. For me it was 4-7 days. After nearly a month of emailing back and forth requesting updates, and false positives of being told my device was officially icloud unlocked twice. I finally decided it was time to request a refund. They clearly were unable to render the promised services.
Heres where the trouble starts. First you opt in for a regular unlocking service for 19.00 pounds. I suppose a typical scam tactic would be that shortly thereafter they would send an email back stating that for whatever reason your phone is blacklisted/lost/stolen and inform you that you will not receive a refund. They would then subject you upgrade to the premium service. This costs 29.00 pound and they can definitely unlock your device. For me I was not informed that my phone had any issues with the regular service. I had advised them one day after purchasing, rhat I wanted to upgrade to the premium service under the pretense that if they were unable to unlock my phone, I would get a full refund. After 3.5 weeks, and no results I have asked for a full refund. Now I'm getting the run around that I was informed that I could not get a refund for the initial charge. This is a lie. I was never informed of anything. I never would have purchased anything from a website that didn't have a 100% money back guarantee. Like this website claims to have. Im out nearly $70 Canadian dollars, and am taking legal action to have my money recovered. Not to mention the verbal threats that have started.
Do not use officialicloudunlock.co.uk.
This consumer found it extremely difficult to contact the service provider in an attempt to correct an error.
Very poor.
I did not choose Direct Umlocks. I felt that they misrepresented themselves in order to acquire customers.
See previous response.
This site is a total fraud and theft of money
For your money you will not get only will you be deceived
Tip for consumers:
this site is a total fraud and theft of money
Purchased a unlock over a month ago and I'm still waiting. Every time I ask for a refund I get no reply
Tip for consumers:
There a scam
Products used:
Nothing
I am not received so far almost 3 weeks My iPhone 11 they email me to unlock it with two weeks
Thank you
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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Dear Kelly Evans,
Thank you for your wonderful feedback! We're thrilled to hear you are very satisfied with our quick service and found us to be the top unlocking service. We appreciate that you chose us for your AT&T phone unlocking needs and hope to assist you again in the future.
Best regards,
Charlotte