• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,302 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1491

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
682
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,302)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user ronans15
1 review
0 helpful votes
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October 28th, 2015
Verified purchase

Terrible. Costs a fortune and doesn't even work. Been over a month and it still isn't even working. Do not use this site it's absolutely terrible.

Thumbnail of user the789100
1 review
3 helpful votes
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August 24th, 2023

I paid $25 and then they said it was only an eligibility check and asked for another $45 and never unlocked it

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Value
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Quality
Thumbnail of user marcusg188
1 review
1 helpful vote
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June 24th, 2022
Verified purchase

This company is non existent. They'll just take your money with no remorse. Scam! Scam! Scam! Dlook elsewhere

Service
Value
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Quality
Thumbnail of user marisolm139
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Muy satisfecha con los resultados, valio mucho la pena esperar estoy muy contenta con sus servicios, muy efectivo definitivamente muy recomendable.

Thumbnail of user georgeg239
1 review
2 helpful votes
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June 2nd, 2018

They took my money via two payments and didnt reply me at all

Now i want to know how to complain them for the British Authorities?

Thumbnail of user eugener10
1 review
0 helpful votes
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October 2nd, 2015
Verified purchase

Got what I need it after some time looking for a company that does it. Got it. Great service. Fast and trustworthy.

Thumbnail of user vs34
1 review
0 helpful votes
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November 16th, 2015
Verified purchase

Hi. I have given my phone to unlock but it took a while for the unlock but it has been successfully done.

Thumbnail of user johnj3807
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

They were not able to get my phone unlocked! I ended up having to purchase another phone that was unlocked.

Service
Quality
Thumbnail of user lisat2434
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

This was the easiest experience I have had. Just a little information and in the time I was told my phone was unlocked and I'm now using it.

Reason I chose this business:

Good reviews.

Reason I chose this product:

Good reviews

Quality
Thumbnail of user missd65
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

I sent an email regarding my order and did not get a response, unprofessional. Hidden fees after paying the first payment

Poor, I didn’t get a response back

Service
Quality
Thumbnail of user rubens.rahim
1 review
0 helpful votes
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October 22nd, 2023

Gives you a price to unlock, and then surreptitiously changes it to a useless "check" while you pay. Dodgy

Thumbnail of user annea19
1 review
0 helpful votes
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December 15th, 2015
Verified purchase

If you look for a real unlock service then you find it. Very confident, try officialiphoneunlock, real people, real service, job done in 2 days.

Thumbnail of user ulis15
1 review
0 helpful votes
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December 25th, 2016

100% scam. You will just pay twice and nothing works on your iphone. And in the end, you will realize that it is a scam

Thumbnail of user steves190
1 review
0 helpful votes
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October 7th, 2015
Verified purchase

Dealing with you guys was so easy and as to your word kept me informed throughout.
Thank you and will definitely recommend you to friends.

Thumbnail of user davidh8368
1 review
1 helpful vote
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March 14th, 2023
Verified purchase

It's been 3 months and I qualified for a refund but amonly getting half my money back I guess and I've had to fight tooth n nail 72 dollars waisted

Products used:
Phone unlock

Service
Value
Shipping
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Quality
Thumbnail of user jennifere40
1 review
1 helpful vote
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May 27th, 2016
Verified purchase

I had been trying to unlock a prepaid iphone for over a month and every server I tried denied it. Official unlock did it fast

Thumbnail of user ashg39
1 review
0 helpful votes
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December 24th, 2022

Complete rip off please avoid. They charge you 12 quid then 24 quid then they can't do your phone so give you credit for them.

Tip for consumers:
Please avoid

Products used:
NOTHING THEY RIPPED ME OFF

Service
Value
Shipping
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Quality
Thumbnail of user mahmoodk
1 review
0 helpful votes
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April 29th, 2016
Verified purchase

This was a long process that was over double the Bruce and took over 3 times the advertises price but it is not a scam

Thumbnail of user deanc253
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

Took a while and I missed the hidden cost, I was not well documented that I would of had to make a second payment if I would have known I might not have continued with the order

Service
Value
Shipping
Quality
Thumbnail of user treyball953
1 review
0 helpful votes
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November 3rd, 2023

Please use caution using this site they are sneaky and will take ur money without unlocking anything

Service
Value
Returns
Quality
Thumbnail of user youngk2
2 reviews
0 helpful votes
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December 3rd, 2021

What out for this guy, he is a liar and not trust worthy. All I can say is beware and don't pay a penny if you want to not get scammed.

Tip for consumers:
he writes BS about other sites but his is the worst!

I got my phone unlocked from other company no problem

Products used:
unlocking service

Service
Value
Shipping
Returns
Quality
Thumbnail of user franka422
1 review
0 helpful votes
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November 12th, 2020

They ask my for 3 payment and every time longer longer and that was last March and we are in november

Thumbnail of user vadesm
2 reviews
2 helpful votes
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March 28th, 2020

Scam site, asks you for $20, then wants you to pay another $200 for unlock to happen. Stay away from them

Thumbnail of user victorial28
1 review
0 helpful votes
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December 27th, 2015
Verified purchase

Excellent service highly delighted as the phone was bought as unlocked and was locked
Will definitely recommend you very speedy service

Thumbnail of user oscarr338
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

Very happy with the service. In one moment I doubt the reliability when they request the second payment, but everything right with the unlocked.

Quality

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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