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Direct Unlocks has a rating of 3.9 stars from 3,302 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
Beware the hidden costs with this service. They intentionally advertise a cost of £19.99 - and you can proceed to a payment page without any hint of a further charge because it appears below the quote of £19.99 and if you don't scroll down you'll miss it. However, once they have taken £20 off you they will extort you for a further £50+ to unlock your phone. This is blatant, intentional false advertising intended to trick people into parting with £20, using the fact that a further charge is detailed elsewhere on the website to cover themselves. As soon as I got the email saying they wanted more money i phoned customer service - 15minute wait, and then the rep said if i submitted a claim via the website i should get a refund. This is just a ploy to keep you from contacting your bank until they have taken your money - I submitted a form and heard back two days later to say no refund was available. The customer service reps don't give their name either so they can deny it. Then they enforce a 7-day payment deadline for the other £50+ – bullying – so they can just take your £19.99! The phone I had was an old one i just wanted to use for travelling to save damaging/losing my good phone, and has a slightly damaged screen etc. For £19.99+£50 and more I could've bought a budget phone for my needs! I rarely write negative reviews and I'm quite internet savvy, but I also feel that if people don't make an effort against companies like this they can continue to mislead and take people's money unfairly.
PS I wrote a review on TRUSTED REVIEWS.EU which I thought would feature on their website but of course it was removed - part of their great cover-up… amazingly their are NO reviews with fewer than 3-stars on TRUSTEDREVIEWS.EU! An absolutely disgraceful con. Also please see this forum for other experiences and a discussion of how companies use fake review accounts: http://forums.macrumors.com/showthread.php?t=*******
Tip for consumers:
Don't use them!!! - see above link and search for review websites other than trusted reviews.eu
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YyuIt ougfgugg6was awesome thuggishyuiugu
Good excelente muy buen servicio lo recomiendo son los mejores
Hola Cristhofer Santana, ¡Muchas gracias por tus comentarios positivos y por recomendar nuestro servicio! Estamos encantados de saber que ha tenido una excelente experiencia con nosotros. Si tiene más necesidades o preguntas sobre nuestros servicios de desbloqueo, no dude en comunicarse con nosotros. ¡Estamos aquí para garantizar que su experiencia siga siendo de primera categoría! Un cordial saludo, Carlota.
I ORDERED AND PAID £20:99 TO HAVE THE ABOVE PHONE UNLOCKED FOLLOWED BY ANOTHER £29:99 TO RECIEVE MORE IMFORATION TO TRANFER DATA AND MY PHONE NUMBER FROM MY OLD I-PHONE 4S SINCE STARTING THIS PROCESS AND FOLLOWING AN E-MAIL TO YOIUR COMPANY ALSO HAVING TRIED TO HAVE THE NEW PHONE WORKING IT STILL DOESNT SOME 4 DAYS LATER AS I HAVE NOT RECIEVED ANY REPLY TO MY E-MAIL I WILL NOW TRY TO PHONE YOUR COMPANY ON FRIDAY 16TH OCTOBER TO SEE IF YOU CAN RESOLVE THIS PROBLEM?
Couldn't ask for a better service. It unlocked my iPhone 14 Pro Max completely. No Problems whatsoever.
Best service anywhere.
Everyone that had it done always had their iPhone Unlocked.
Thanks direct unlock for helping me out for unlocking my phone. Great experience
Hello Somayyah Amin,
Thank you so much for taking the time to leave us your feedback. We're overjoyed to hear about your great experience with unlocking your iPhone 15 Pro Max! If you have any more questions or need further assistance, please feel free to reach out. Enjoy your newly unlocked phone and the freedom it brings!
Best wishes,
Charlotte
I payed a lot in order to unlock a Motorola and its exactly the same
Hello Daniela,
Thank you for taking the time to leave a review. I understand that you're concerned about the payments made for your Motorola Moto Edge 2021 unlock. I'm here to clarify and ensure you that your payments have facilitated the services required to unlock your phone from Verizon USA.
To recap, you’ve successfully completed three steps: the Eligibility Check for $28.99, the Standard Unlock for $50.00, and the necessary Remote USB Unlock for $151, due to your Motorola not prompting for an unlocking code with a non-Verizon SIM card inserted. Each step is vital, and the costs are clearly outlined before the purchase.
Now that your order status is "Unlock Complete," your Motorola should be unlocked and ready for use with different networks. If by any chance you're still facing issues, please make sure to follow the instructions provided and double-check that your device is compatible with the new network. Rest assured, our team ensures that all aspects of the service are communicated upfront and strives to provide a seamless experience.
We appreciate your business and hope you can now fully enjoy the freedom of an unlocked device. If there's anything specific you need assistance with or further clarification, I'm here to help!
Best regards,
Charlotte
Phone wouldn't unlock and they wouldn't refund me at all like I never got prompted to put the codes in at all
Robbing $#*! $#*!s wanna rob my $#*!ing money im not buying from you guys ever again $#*! $#*! $#*!s
Súper rápido confiable en menos de 5 minutos todo fue garantizando el proceso
Utilice otras aplicaciones no funciona pero esta es muy genial
Pues por qué la única que funciona rápido seguro
Hola J González, ¡Gracias por tomarse el tiempo de compartir sus comentarios sobre los Desbloqueos Directos! Nos alegra saber que encontró nuestro servicio súper rápido y confiable. Nuestro objetivo siempre es brindar soluciones eficientes y efectivas para nuestros clientes que buscan desbloquear sus dispositivos. Nos alegra mucho saber que tuvo una gran experiencia con nosotros. Si tiene más necesidades o preguntas, no dude en comunicarse. Estamos aquí para ayudarlo a garantizar que su iPhone 11 permanezca desbloqueado y funcionando como se espera en su nueva red. Si hay algo más en lo que podamos ayudarle o cualquier otro comentario que desee compartir, no dude en ponerse en contacto. ¡Gracias por elegir Direct Unlocks y esperamos poder servirle nuevamente! Saludos cordiales, Carlota
Mon téléphone est débloquée pour tous les opérateurs.
Les réponses sont assez rapide quand on clic sur le tchat. Réponse par mail.
Par recommandation
Bonjour Emilie, Merci d'avoir pris le temps de nous faire part de votre récente expérience avec nous. C'est merveilleux d'apprendre que votre iPhone 13 est désormais déverrouillé avec succès pour tous les opérateurs et que vous avez trouvé nos délais de réponse satisfaisants! Nous sommes ravis que vous ayez choisi notre service sur recommandation et que nous puissions être à la hauteur de vos attentes. Si vous avez besoin d'aide supplémentaire ou si vous avez des questions concernant votre déverrouillage ou tout autre service, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement, Charlotte
Très Bon,Mon telephone Deverouille et Fonctionne Normalement Merci
Bonjour Yves-mirtho Charles, Merci beaucoup d'avoir partagé votre expérience positive! Je suis ravi d'apprendre que le déverrouillage de votre iPhone 12 Pro Max a réussi et que tout fonctionne bien. Si vous avez besoin d'aide supplémentaire ou si vous avez des questions à l'avenir, n'hésitez pas à nous contacter. Profitez de votre téléphone déverrouillé! Cordialement, Charlotte
Money worth... I will be using my 5s whenever I will go abroad... It didn't take that 24 to 48 hrs to wait...
First they charge you about $28 US money... to "unlock ICLoud"... Then they send back email saying. "We can unlock Icloud. IF YOU SEND MORE MONEY".
So. Send more money.
THEN get another Email saying they CAN NOT unlock because it is listed as lost/stolen... """" As we have already prepared your unlock and incurred a submission charge by our supplier, """ they will not give the money back for failing toi do what they say they could do in the first place
AND then have the AUDACITY to tell you.
"There are numerous services such as htp :// cleancheck. Me (FREE) which can be used to identify Lost/Stolen handsets." FOR F FREE.
So... why didn't THEY check this FOR free instead of sending this somewhere else(?) to tell them the same fact...(lost/stolen)?
Instead they CHARGE MORE MONEY to do this FREE CHECK...
But. To be nice. They say
""" There will be a premium service coming soon which can unlock this device, we don't have an exact timescale just yet, so you will be informed as soon as it is available via email."""
Hahahhaha... there is a premium service coming out. But, they do not know when?. They do not even have a time scale for it because I guess they really are not going to do this anyway...
I plan on submitting this review to EVERY REVIEW SITE I CAN FIND.
SCREW THIS "service"...
I had to follow up with Customer service, and their reply were prompt, and they were polite. I will use them every time i need to unlock my iPhones.
Wasn't happy about having to pay 2 separate times to get the phone unlocked, but it is what it is I guess.
Lack of competition?
Pensé que no hiba a quedar si tardo un poco pero funcionó. Mi duda es lo.puedo usar von un chip de mexico
Hola Oscar, ¡Es fantástico saber que tu Samsung Galaxy S24 se desbloqueó exitosamente! Ahora que tu teléfono está desbloqueado, puedes usarlo con una tarjeta SIM de México o de cualquier otro operador compatible en todo el mundo. Solo asegúrese de elegir un operador mexicano que opere en las bandas de red admitidas por su dispositivo para obtener el mejor servicio. Si tiene más preguntas o necesita ayuda con su dispositivo desbloqueado, no dude en ponerse en contacto. ¡Disfruta de tu nueva libertad móvil! Saludos cordiales, Carlota
Don't do it! They will rip you offffff they tell you 28.00 and then another fee with no results! And then tell you to wait longer! It's been 2 months
I have paid you guys and ya'll have yet to get back with me to let me know whats going on. I really think i have been scammed.
Finally managed to get my 6s which was locked to someone else's iCloud using these guys. Thankyou thankyou thankyou!
Rápido y confiable estaba un poco dudoso pero confíe y todo bien
Todo bien
Recomendado
Recomendación
Estimado Juan, ¡Gracias por tomarse el tiempo de dejar una reseña! Es un placer saber que decidió confiar en nuestro servicio y que todo le salió bien. Estamos encantados de poder cumplir con sus expectativas y brindarle un servicio rápido y confiable. Si hay algo más que podamos hacer para ayudarlo o mejorar su experiencia con nosotros, no dude en hacérnoslo saber. ¡Estamos aquí para ayudar! Todo lo mejor, Carlota.
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Hello Coyail Magsby,
Thank you for your review! It seems like there might have been a little mix-up with your message, but I'm here to help with any concerns you have regarding your Apple iPad unlocking process. I see that your current order status is "Pending iCloud Unlock," which means we are working on completing your request.
You've successfully covered the payments for the Eligibility Check, Standard Unlock, and iCloud Unlock (Previous Owner Removal). Rest assured, all costs were outlined during the checkout process, adhering to our terms and conditions.
If you have any further questions or if there's anything specific you'd like to address, please feel free to let me know. I'm here to make sure your experience is a positive one, and we're eager to see your iPad unlocked soon!
Best regards,
Charlotte