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Direct Unlocks has a rating of 3.9 stars from 3,302 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
They scammed me of $126 They will scam you too. They will not respond to your emails after scamming you. Please stay away from them.
AVOID! AVOID! AVOID! Can't stress this enough! Really awful and dishonest service. Don't ever use it! You will most likely be scammed! I used service AFTER I read the bad reviews, so i checked for the all-famous two paymants (pre-order and only then actual unlock) but still after i paid i received email that i ordered a preorder and will have to pay for actual unlock later. But still everything not in direct language and not clear. After some while i received that now i have to pay 29.99. Afer my colpaints they RAISED the price to 64.99 and won't even reply! Plus when raising the new price they write that this has been the price all along from the biggining which is clear lie and can be proven with email. Bank can't realy help me with refund atm as the comapny have made it so i can't prove their fault. But i will try again about the change of price and fraudulent statements. Funny thing is - you have to give information yourself about your phones model, imei, network it is locked to, blacklist status and have to agree that it is correct and if wrong you get no refund. AND then it turns out you also pre-ordered(paid) the compay to find that information for you! After you gave it yourself and signed it's correct! Of course they don't reply about that! AVOID! AVOID! AVOID!
* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Didn't even take 24 hours to unlock my phone. Great service and experience!
Easy no complications no need to Brest your head. Only takes 5 minutes
It was recommended by a friend
It was recommended by a friend
Hello Jaziel,
Thank you for taking a moment to share your experience with us. It's great to hear that a friend recommended our services to you, and we hope that the quality of our unlocking process met your expectations.
As for your payments, the $28.99 you paid was for the Eligibility Check to verify that your iPhone 6S Plus could be unlocked from Verizon USA. The subsequent $50 payment was for the Standard Unlock service itself. Our pricing structure is designed to be transparent, with all costs outlined on our checkout page prior to purchase, ensuring that you are fully aware of the service fees involved.
Seeing as your order status is "Unlock Complete," it seems like everything went smoothly with your unlocking process! Now, your iPhone should be ready to use on other compatible networks.
If you have any further needs or questions, feel free to reach out to us – we're here to help ensure you have a positive experience.
Warm regards,
Charlotte
I ordered my unlock code from OfficialPhoneUnlock on the 30th November, for an iPhone 5 locked to O2. On Dec 4th I received an e-mail from OfficialPhoneUnlock that my IMEI number was with their code suppliers and would update me on progress. On the 8th of Dec I finally received my unlock code, according to my reckoning (not including the weekend) this was actually 7days to get my unlock code 3 and a half times the 24-48hrs suggested on the website. I admit that this is merely a guide, but and this is where I did get annoyed, once you have submitted your IMEI number there is no going back. You cannot cancel and you cannot get a refund, unless your code comes back wrong!
With this in mind I would think twice about submitting my phone for unlock using this service. Whilst waiting for my unlock code I did find another site which Giff Gaff recommend and they charge half the price. I find that being tied to a supplier of a service that provides no recourse of action until you receive your goods, when they advertise a specified time for that service, a touch misleading. Read the small print don't get suckered in by the headlines!
It's been very easy but it does ask you to rate the app before. Seeing if the product work.
It took a couple of days, but once the tech got started it was easy and 100 percent worked
Ripoff scam hope u rot in hell for keeping my money sorry as hell I hope y'all go broke faggets u should b ashamed of yourselfs
Products used:
None
Iphone5s softbank carrier(japan) unlocked with great efficiency.
I recommend you to use this server.
I truly recommend them. They unlocked my iPhone 6s in 7 days. Provide daily updates by email. I'm very grateful! Tks
Very satisfied with the service i received. Iphone 6+ umlocked in 2 working days. Would use this sevice again and definitely recommend..
The phone was unlocked in 6 days but it could have been faster if I did not put the wrong IMEI;
Strongly recommend them
Primero te pide un pago de 28 dólares para saber si es posible el desbloqueo, luego de que verifican esta información te piden un pago de 50 dólares por un bloqueo standard y luego a los pocos días te piden un pago premium de 300 dólares lo cual me dio mucha desconfianza sin embargo me animé a pagarlos porque necesitaba el teléfono, a los pocos días me llegó el mensaje de que tenía el teléfono desbloqueado y funcionó bien. Considero el pago premium es costoso y si sumamos lo que ya se había pagado, pues aumenta
Les comuniqué de que necesitaba un reembolso y me dijeron que no se podía que me dejaban un crédito para otro producto
Porque no sabía de otra opción
No tenía elección
Hola Tatiana, gracias por compartir tus comentarios con nosotros. Me alegra saber que su iPhone 12 Pro Max se ha desbloqueado correctamente y funciona bien. Entiendo sus preocupaciones con respecto a los costos involucrados en el proceso de desbloqueo. Como se describe en la información que se le proporcionó durante el proceso de pago y en nuestros términos, el pago de $28,99 fue para la verificación de elegibilidad para garantizar que su teléfono pudiera desbloquearse. El pago de $50 fue por el servicio de desbloqueo estándar. En algunos casos, los teléfonos pueden requerir un Servicio Premium, por el cual has pagado $285, para completar el proceso de desbloqueo exitosamente. Nuestro objetivo es ser transparentes con los costos de nuestros servicios, que se detallan en la página de pago antes de la compra. El Servicio Premium por el que optó es fundamental para ciertos desbloqueos de redes, particularmente para dispositivos bloqueados en redes como AT&T USA. Aunque el costo puede parecer alto, implica procesos más complejos para garantizar un desbloqueo exitoso, especialmente para los últimos modelos como tu iPhone 12 Pro Max. Con respecto al reembolso, según nuestra política mencionada en nuestros términos y condiciones, los pagos realizados por los Servicios de Verificación de Elegibilidad y Desbloqueo no son reembolsables una vez que los servicios se hayan brindado exitosamente. Sin embargo, si necesita servicios de desbloqueo en el futuro, el crédito ofrecido puede utilizarse para ellos, ofreciendo un valor adicional a su inversión inicial. Apreciamos que haya elegido nuestro servicio para desbloquear su iPhone y sepa que estamos comprometidos a brindar una solución confiable a nuestros clientes. Si tiene más consultas o necesita ayuda con otro dispositivo en el futuro, no dude en comunicarse. Saludos cordiales, Equipo de atención al cliente de Charlotte
I am still waiting an unlock after 3 months no one replies to emails I have spent £49.98 Very Frustrating DO NOT USE!
Umm ok not bad for some reason take too long to unlock
Caus i don’t have choice
Dear Williams,
Thank you for taking the time to leave us your thoughts. We're glad to hear your iPhone 12 Pro has been successfully unlocked, although we understand that time is of the essence and any delay can be frustrating.
As outlined in our terms and conditions, the delivery times provided are based on averages and can vary due to a number of factors. That said, we always strive to complete the unlocking process as swiftly as possible.
We appreciate your patience and hope that the freedom to use your phone with any network will bring you great benefits. Should you need any further assistance or clarification, please don't hesitate to reach out.
Best regards,
Charlotte
Direct Unlocks Customer Care
Don't bother with these scam merchants. You may as well send £19.99 to me to go out on a piss up.
I Use the service to unlock my iPhone 6 Plus and it was very fast. I will recommended with trust.
Happy with service in unlocking phone. Very quick.
Saw on Internet
Needed phone unlocked
Hello Mr. Wagstaff,
Thank you for taking the time to leave us feedback. We're thrilled to hear that you found our phone unlocking service to be quick and satisfactory. Our team strives to provide efficient solutions, and it's always rewarding to know when we've succeeded. Should you need any further assistance or have any questions regarding your Galaxy A13 5G, please don't hesitate to reach out. Have a great day, and enjoy your newly unlocked phone!
Warm regards,
Charlotte
Easy to do business with. Would do it again if I have the need.
Seemed the most professional in my research.
Muy rápido los correo del proceso te llegan de una vez y el desbloqueo inmediatamente lo recomiendo
Hola Juan Ignacio Martinez Guzman, Gracias por dejarnos una reseña. Me alegra saber que recibió los correos electrónicos rápidamente y que está satisfecho con la velocidad de desbloqueo de su iPhone 8. Nos esforzamos por brindar un servicio de primer nivel y siempre es bueno saber cuándo lo hemos logrado. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. ¡Disfruta de tu teléfono recién desbloqueado! Un cordial saludo, Carlota.
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Hello Jean-pierre,
Thank you for taking the time to leave a review! We're thrilled to hear that your phone was unlocked swiftly and that you had a great experience with our service. If there's anything further we can assist you with, don't hesitate to reach out. Enjoy the freedom with your unlocked iPhone SE 2020!
Best regards,
Charlotte