• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,302 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1491

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
682
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,302)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user davido2155
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

Yes easy! Everything worked as they said it would work

Quality
Thumbnail of user elizabetho1231
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

…………………………………………………………………………………………………………………….SCAM

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Elizabeth,

Thank you for your feedback. I understand your concern regarding the multiple payments. You've paid $28.99 for the Eligibility Check and $50 for the Standard Unlock, which are necessary steps in our unlocking process. All costs are clearly outlined on the checkout page before purchase to ensure transparency.

I'm pleased to inform you that your iPhone 11 from AT&T USA is now "Unlock Complete." If you encounter any specific issues, such as an 'Incompatible Sim' message, please let us know, and we'll be happy to assist further.

We always strive to provide a positive experience, and your feedback helps us improve our services.

Best regards,
Charlotte

Thumbnail of user stuartc316
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Quick service turnaround on a phone I was previously unable to unlock.

Quality
Thumbnail of user ronm1216
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Every thing worked as hey say …took half the time they said

Reason I chose this business:

Found on line

Quality
Thumbnail of user almah123
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Excepcional me ayudó mucho lo recomiendo 100 x100 gracias

Reason I chose this business:

Me lo recomendaron

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Estimada Alma Hernández, ¡Gracias por tomarse el tiempo de dejarnos una reseña y es fantástico saber que tuvo una experiencia excepcional con nuestro servicio! Estamos encantados de que nos recomiende y agradecemos los comentarios positivos. Si tiene más preguntas, necesita ayuda o si hay algo más que podamos hacer para continuar brindando un servicio de alta calidad, no dude en ponerse en contacto. ¡Te deseo todo lo mejor con tu iPhone 12 Pro Max ahora desbloqueado! Un cordial saludo, Carlota.

Thumbnail of user beatrizs86
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

La liberación del teléfono tardo un par de dias pero todo salio muy bien

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Beatriz, muchas gracias por tus comentarios. Estamos encantados de saber que su LG M150 se desbloqueó con éxito y que está satisfecho con la calidad de nuestro servicio. Si necesita más ayuda o tiene más dispositivos que necesitan ser desbloqueados, no dude en contactarnos. ¡Disfruta de tu teléfono recién desbloqueado! Saludos cordiales, Carlota

Thumbnail of user karens4916
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Took 5 days to unlock. Too long. Cost too much. Was not told ahead of time of all the costs.

Reason I chose this business:

Carrier chose

Quality
Thumbnail of user roxanas2
1 review
2 helpful votes
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February 17th, 2016

This company is not to be trusted. They will ask you for more money once you paid for the unlock.

Thumbnail of user ramonitac1
2 reviews
0 helpful votes
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November 1st, 2023
Verified purchase

Wonderful work and excellent. It was easy and every son

Reason I chose this business:

I saw it an internet.

Reason I chose this product:

I think it will be great to fix it.

Quality
Thumbnail of user alejandrog254
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

I had to pay 3 times and I was supposed to receive a percentage back which did not happen

Appalling

Reason I chose this product:

Did not recognize sim card

Service
Quality
Thumbnail of user juant412
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

Everything worked as promised. The whole process took about a day and a half.

Quality
Thumbnail of user akeilm
1 review
8 helpful votes
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September 19th, 2016

They are only scammers and thats it please don't pay your money to scammers

Thumbnail of user adedejil
1 review
0 helpful votes
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September 13th, 2015

I had an excellent experience with this good people and I treated very well.

Thumbnail of user michaels455
1 review
0 helpful votes
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June 25th, 2016
Verified purchase

I really did enjoy my experience. They unlocked my phone very quickly (5 days).

Thumbnail of user morganc35
1 review
0 helpful votes
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October 4th, 2015
Verified purchase

Just needs to be a little more specific on details in regards to unlocking.

Thumbnail of user grahamr19
1 review
0 helpful votes
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May 16th, 2016
Verified purchase

They were very good and quick and kept you up to date with everything

Thumbnail of user hayleyu1
1 review
0 helpful votes
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January 9th, 2016
Verified purchase

My experience was okay, but it took a long time and was quite expensive.

Thumbnail of user tegv
1 review
0 helpful votes
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January 5th, 2016
Verified purchase

Very pleased with the service provided and very quick. Have already recommended some friends.

Thumbnail of user ederv3
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Quick service and it's a page we can trust at all.

Quality
Thumbnail of user roldinab
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

They took my money for nothing my company unlocked the they took credit for it and my money

Piece of $#*! all of them so unprofessional

Reason I chose this business:

Never not even for free

Service
Quality
Thumbnail of user davidm10295
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

I was skeptical about the service it took awhile, but I was patient, and it actually worked.

Reason I chose this business:

Based on the reviews I read I gave it a shot.

Reason I chose this product:

I needed my phone unlocked

Quality
Thumbnail of user patricias4497
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

I would recommend this service to anyone! Never thought it could happen! Great job!

Reason I chose this business:

The first option I picked searching the internet.

Reason I chose this product:

It’s seemed real!

Quality
Thumbnail of user kahreeh
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

This is great I get to use my IPhone again but it took about a week to unlock but it was worth the wait & now I can put any sim on my IPhone

Thumbnail of user serenam52
1 review
0 helpful votes
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April 15th, 2021

Please do not get DECEIVED by these shoddy and shady people. BE WARNED... unless you want to throw away money just for the sake of it.

Tip for consumers:
Please be careful

Products used:
A phone unlock service that was never performed

Service
Value
Returns
Quality
Thumbnail of user akanbio
1 review
0 helpful votes
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December 19th, 2015
Verified purchase

First I thought it would not work but after 24hours as stated I got a mail

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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