• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1490

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.2%
Positive
681
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,301)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user augustog15
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Me prestaron la solución que necesitaba estoy contento por eso felicitaciones

Reason I chose this business:

Porque me gusta tener el teléfono liberado

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Augusto, ¡Gracias por tomarte el tiempo de compartir tu experiencia positiva con nosotros! Estamos encantados de saber que la solución que le brindamos satisfizo sus necesidades y que su iPhone 12 Pro Max ahora está desbloqueado. Siempre es fantástico recibir comentarios tan alentadores. Nos alegra que haya elegido Direct Unlocks para sus necesidades de desbloqueo de teléfonos y nuestro objetivo es continuar brindando un servicio de alta calidad para usted y todos nuestros clientes. Si necesita más ayuda en el futuro o tiene alguna pregunta adicional, no dude en comunicarse. ¡Disfruta de la libertad de tu dispositivo desbloqueado! Saludos cordiales, Carlota

Thumbnail of user normab403
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Me parece muy bien es rápido y mi teléfono está funcionando exelente

Reason I chose this business:

Me parece un lugar seguro

Reason I chose this product:

Son muy buenos

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Norma Bermúdez, ¡Es fantástico saber que tu iPhone XR ahora funciona excelentemente después de haber sido desbloqueado con nosotros en Desbloqueo Directo! Estamos encantados de que haya encontrado el servicio rápido y la experiencia general segura y de alta calidad. Si necesita más ayuda o tiene más dispositivos que desea desbloquear, no dude en comunicarse. ¡Disfruta de la libertad de tu teléfono desbloqueado! Saludos cordiales, Carlota.

Thumbnail of user carlosa978
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Nunca pude con el código desbloquear mi Samsung galaxy s7

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Carlos, Lamento que tengas problemas con el proceso de desbloqueo de tu Samsung Galaxy S7. Como el estado actual de su pedido es "Desbloqueo completo", ¿podría confirmar si el código "08138605" no funcionó? Si el código proporcionado no desbloqueó su teléfono y su teléfono solicitó un código de desbloqueo, puede ser elegible para un reembolso según nuestra política, que establece "Código de desbloqueo incorrecto: si, después de haber trabajado con nuestro técnico para obtener el código funcione y no podemos hacer que el código funcione, se le reembolsará". Si su teléfono no solicita un código de desbloqueo con una tarjeta SIM que no sea de Iusacell, ciertamente podemos ayudarlo con un Desbloqueo USB Remoto, que es un servicio adicional diseñado específicamente para tales situaciones. Póngase en contacto con nuestro equipo de soporte para explorar la mejor opción para su situación. Estamos comprometidos a garantizar una resolución positiva para usted. Saludos cordiales, Carlota

Thumbnail of user giancarlosj
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Al.principio parece que no valla a funcionar pero si es muy seguro buen trabajo

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

¡Gracias por compartir tu experiencia, Giancarlos! Me alegra saber que sus inquietudes iniciales se resolvieron y que se siente positivo acerca de la seguridad y los resultados del servicio. Si hay algo más con lo que necesita ayuda con respecto a su desbloqueo, no dude en comunicarse. ¡Disfruta de la libertad con tu Galaxy S22 Ultra 5G!

Thumbnail of user giselab26
1 review
0 helpful votes
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October 30th, 2023
Verified purchase
• Updated review

It is not unlocked yet that's really bad I lost my money

Intenté hablar a costumer service y fue imposible la comunicación

Reason I chose this business:

Looks good in internet

Reason I chose this product:

I supposed to work

Service
Quality
Aun no se si esta desbloqueado
November 10th, 2023
Verified site experience
• Previous review
Thumbnail of user antoniof227
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

The unlock code that i receive did not work

I am still waiting for a the correct code or a refund

The contact wasnt rapidly

Reason I chose this business:

I saw them ok the web

Reason I chose this product:

I need to unlock my cell phone

Service
Quality
Thumbnail of user leonidm21
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Used the wrong IMEI. Didn't want to correct the error. Demanded more money.

They didn't want to help me and fix the mistake.

Service
Quality
Thumbnail of user tiberius1
1 review
1 helpful vote
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April 25th, 2017

Is scam
Today I payed 20 pounds
Not unlocked my phone
Need more 55 pounds to pay

I verry sad

Please not pay for this site

Tip for consumers:
not pay for this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user nitink10
1 review
0 helpful votes
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June 28th, 2016
Verified purchase

It was it of a wait bt finally got the phone unlocked, thanks

Thumbnail of user chirap
1 review
0 helpful votes
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May 29th, 2016
Verified purchase

Very good service. And fast. And the cheapest price i fond 5 stars

Thumbnail of user estys
1 review
1 helpful vote
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May 24th, 2016
Verified purchase

It took a loot longer then expected but it actually worked thank god

Thumbnail of user michaelz15
1 review
0 helpful votes
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August 28th, 2015

Absolutely scammer!
How to get money back? I was cheated money of pre-order.

Thumbnail of user munira2
1 review
5 helpful votes
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January 5th, 2015

Don't trust scam totally fraud website please some one can ban this website!

Thumbnail of user michaelq131
1 review
0 helpful votes
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May 3rd, 2020
Verified purchase
• Updated review

I wish I could say it was quick, but took longer than expected

Reason I chose this business:

From the reviews I had read.

Service
Value
Shipping
Quality
Quick and secure!
April 19th, 2020
Verified site experience
• Previous review
Thumbnail of user ronaldd1000
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Not complicated at all.easy process and great explanations.

Reason I chose this business:

I used to used it before.

Reason I chose this product:

Because you guys do legit business.

Quality
Thumbnail of user paoloa21
2 reviews
0 helpful votes
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October 16th, 2023
Verified purchase

Everything goes properly after different method to unlock

Reason I chose this business:

Unlock phone

Quality
Thumbnail of user devantet3
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

They great and did a great job. Don't listen to critics cause they don't know how it work.

Reason I chose this business:

Was testing it out. Got a great result

Quality
Thumbnail of user ahmedl17
1 review
6 helpful votes
  • Send Message
September 11th, 2016

First they make an offer on the web to trick people. If you pay they send you an automatic email saying that you paid just a ¨Pre-Ordering Service, then they ask you to complete the price, if you pay them they tell you, few days later, that your phone needs a Premium Service, if you pay they continue asking you more and more money and never they unlock your phone or reply your emails. They say that they are in England but they are lying. They are pirates. They are thieves. They have deceived me, and I have reported to them.

ESPAÑOL:

SON LADRONES;! CUIDADO!

Primero ellos hacen una oferta en la web para engañar a la gente. Si tu pagas te dicen en el correo automático que se trata de un precio inicial, después te dicen que hay completar el precio, si pagas ellos te dicen, dias mas tarde, que tu teléfono necesita un servicio premium y si pagas te siguen pidiendo dinero y nunca te liberan el teléfono ni contestan a los correos. Dicen que están en Inglaterra y es mentira. Son piratas. Son ladrones. Ellos me han engañado, y les tengo denunciados.

Thumbnail of user bobbil41
2 reviews
0 helpful votes
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September 11th, 2023
Verified purchase

I need to know more please of how this process works please

Service
Quality
Thumbnail of user ardhyp
1 review
0 helpful votes
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November 24th, 2016
Verified purchase

Perfectly fantastic and it was only 7 days all together and my Iphone is unlocked for all network!

Thumbnail of user chinsungh
1 review
0 helpful votes
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May 29th, 2016
Verified purchase

After I placed the order I just rested and wait for the communication from my provider, that's all.

Thumbnail of user danielleg514
2 reviews
0 helpful votes
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October 13th, 2023
Verified purchase

My phone was sim locked but now it's unlocked thanks to you guys

Thumbnail of user sethf108
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

Fast and great service honest website gets job done fast and good.

Quality
Thumbnail of user vionetg
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

The process was fast and easy. Worth the money. They are good at what they do.

Reason I chose this business:

Read great reviews about it. At first o was not going to do it but after seeing the reviews I felt right about trying it out. I would definitely use them again.

Quality
Thumbnail of user claudiaa355
1 review
0 helpful votes
  • Send Message
August 1st, 2023
Verified purchase

It worked perfect, it took some time but its well done. Thanks

Quality

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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