• Direct Unlocks

Direct Unlocks

Write a Review

Overview

Direct Unlocks has a rating of 3.9 stars from 3,301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1490

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.2%
Positive
681
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
See all photos
How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,301)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user davidh8974
1 review
0 helpful votes
  • Send Message
August 15th, 2023
Verified purchase

Really glad I chose direct unlocks now my phone works perfectly with all networks

Quality
Thumbnail of user joshual751
1 review
0 helpful votes
  • Send Message
August 11th, 2023
Verified purchase

Unlocked my iPhone rather quickly. I would use direct unlock again. Thanks

Thumbnail of user josea1658
1 review
0 helpful votes
  • Send Message
August 10th, 2023
Verified purchase

Too expensive and slow service. Not worth the money or time wasted on it.

Quality
Thumbnail of user steveu50
1 review
0 helpful votes
  • Send Message
December 14th, 2019
Verified purchase
• Updated review

I was asked to pay twice and I didn't get the £3.00 I was promised

Reason I chose this business:

Because it was the first online

Reason I chose this product:

Because I didn't want to travel to the local shop

Service
Value
Shipping
Quality
Easy to complete
November 30th, 2019
Verified site experience
• Previous review
Thumbnail of user charleso784
1 review
0 helpful votes
  • Send Message
August 2nd, 2023
Verified purchase

Great service and quick delivery of my unlock code

Reason I chose this business:

Good price and rating

Reason I chose this product:

Something I needed

Quality
Thumbnail of user niamh1
1 review
0 helpful votes
  • Send Message
July 31st, 2023
Verified purchase

Excellent service and communication, unlocked quicker than the estimated time. Highly recommend.

Reason I chose this business:

Recommended online.

Reason I chose this product:

Needed phone unlocked for travel.

Quality
Thumbnail of user charlesm3291
1 review
0 helpful votes
  • Send Message
July 28th, 2023
Verified purchase

Very straight forward easy to follow process. Great communication throughout.

Reason I chose this business:

Online search and had what I needed.

Reason I chose this product:

Met my need

Quality
Thumbnail of user juanr1057
1 review
0 helpful votes
  • Send Message
June 22nd, 2023
Verified purchase

Excellent service I highly recommend,fast and very good service and price

Reason I chose this business:

Excellent service

Quality
Thumbnail of user giteshp
1 review
0 helpful votes
  • Send Message
November 8th, 2015

Great service and quick and reliable. Phone was unlocked with no issues and had no issues.

Thumbnail of user pauld125
1 review
0 helpful votes
  • Send Message
September 17th, 2015

ICloud removal service ordered iCloud removal service received in time only downside was the price

Thumbnail of user emilyj755
1 review
0 helpful votes
  • Send Message
July 27th, 2023
Verified purchase

Pleasant experience, got what I needed accomplished pretty quickly. My panic was over

Reason I chose this business:

Advertising

Reason I chose this product:

Needed it doing

Quality
Thumbnail of user neilh372
1 review
0 helpful votes
  • Send Message
July 22nd, 2023
Verified purchase

Easy to purchase. Getting stung for another 25 quid was a bit off though.

Quality
Thumbnail of user hyneks
1 review
0 helpful votes
  • Send Message
July 17th, 2023
Verified purchase

With no prior experience, I was able to complete the process and successfully convert a phone.

Reason I chose this product:

Google reviews

Quality
Thumbnail of user lisaa2603
1 review
0 helpful votes
  • Send Message
July 15th, 2023
Verified purchase

Very easy to purchase! Loved the Fact that it was fast! Definitely recommend this!

Quality
Thumbnail of user heidih30
1 review
1 helpful vote
  • Send Message
December 22nd, 2015
Verified purchase

Excellent service, said exactly wot they said they would

Thumbnail of user chrisa358
1 review
0 helpful votes
  • Send Message
September 9th, 2018

I Went into their trap yesterday as I needed an urgent unlock of an iPhone 7 to enable online tickets to be available. My own network provider told me after waiting for one week, they can't unlock it, as I bought it second hand.
I googled and found the webpage for officaliphoneunlock and all sounded well and the price of £19.99 was not too bad. So I went for it. At no stage during this process was there any mention of a further payment. I paid and waited. I checked the status and it was 25%. It remained there the whole of yesterday. Early this morning, remind you it is Sunday, I received an email telling me that my unlock is ready. All I have to do is pay £29.99 and they will email me the code and how to proceed. They also included in the email a potential charge the carrier (my network) may charge for their loss of me leaving the network with such an expensive phone and that I need to check that the phone is not activation locked.
I felt so sick in stomach, as this was not what I read and expected.
I put the phone aside and yes I internally prayed, as I am a believer in Christ. I opened my daily bible verses and the verse send to me today was that God's angels will protect me from all sides and deliver me (Psalm 34:7).
I calmed down and re-run a google search on how best to unlock the iphone 7 and to my amazement there was this webpage www.macworld giving advise on how best to unlock iPhones. Among his suggestions and my network provider was to put the new sim-card into the phone and connect the phone to a computer to itunes and than it will be unlocked. He mentions that he had not tried it but passed the advise on.
I tried it straight away and it worked. The minute we connected the phone to iTunes it just asked us to unlock the phone (your normal unlock code or finger scann, etc) and I saw the new network appearing on the phone and on iTunes the statement your phone is unlocked.
So easy and free. Thank you so much for the writer of macworld.
I just wanted to share this here and confirm it worked for us and our iphone7 and our providers.
It is worth a try and is free. All iTunes can say it worked or not. But you won't loose any money.

Thumbnail of user derrickp122
1 review
0 helpful votes
  • Send Message
July 11th, 2023
Verified purchase

Great overall service efficient and timely delivery of ordered services. Thank you very much

Reason I chose this business:

I chose Director locks because it said they were the best in the business

Reason I chose this product:

Because it’s the services that I needed

Quality
Thumbnail of user mehmetc29
1 review
0 helpful votes
  • Send Message
July 8th, 2023
Verified purchase

Thanks, very nice services fır people on the world

Service
Quality
Thumbnail of user shaileshkumara
1 review
0 helpful votes
  • Send Message
November 29th, 2015
Verified purchase

First i had dought about it, but i got my iPhone unlocked in 3 days.

Thumbnail of user ivetal
1 review
2 helpful votes
  • Send Message
October 9th, 2015

The telephone number doesnt work. Puts you on the queue and disconnects after 2 mins

Thumbnail of user fabiom82
1 review
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

Unlocked my phone very quickly. Great service and efficient

Reason I chose this business:

Google
Search

Quality
Thumbnail of user johnathanp65
1 review
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

Received codes faster then expected, phone is unlocked and working like new. Will recommend 10/10!

Reason I chose this business:

Don't normally trust sites but this one is safe

Reason I chose this product:

Reputation, cost effective and communication is great!

Quality
Thumbnail of user magnusd6
1 review
0 helpful votes
  • Send Message
August 2nd, 2023
Verified purchase

Works, but better to be upfront with pricing from the start.

Quality
Thumbnail of user isidrov9
1 review
0 helpful votes
  • Send Message
August 2nd, 2023
Verified purchase
• Updated review

Well I got the codes but my phone is still network locked

Reason I chose this business:

The reviews said to they were reliable

Reason I chose this product:

I was hoping to get my phone unlocked is it possible to do it again or get my $back

Quality
Quick and easy
June 23rd, 2023
Verified site experience
• Previous review
Thumbnail of user patrykb16
1 review
0 helpful votes
  • Send Message
July 20th, 2023
Verified purchase

First charge 5, second 20 and last one 25
A but much for unlocking phone

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

How do I know I can trust these reviews about Direct Unlocks?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Direct Unlocks?