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Direct Unlocks has a rating of 3.8 stars from 3,373 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 1 hour
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
Datorita acestei companii am reușit sa deblochez telefonul meu blocat de 3 luni de zile și credeam ca nu voi mai putea debloca deoarece am mai încercat soluții dar nu au funcționat. Mulțumesc frumos pentru deblocarea telefonului meu samsung galaxy z flip 5
Am ales aceasta companie deoarece utilizarea serviciilor este foarte simpla
They ripped me off charged me $28.99 then said they needed $55 more then $100 more. They refused to give me my money back and my phone is still not unlocked. Do not use this company!
Hello,
Thank you for your feedback and I'm sorry to hear about your experience. I understand your frustration with the additional payments required for the unlocking process. To clarify, the unlocking process involves an initial Eligibility Check, followed by an Unlock Payment. All costs associated with the process are outlined on the checkout page prior to purchase.
Regarding refunds, our policy is based on specific criteria which are detailed on our website. If your phone meets these criteria and the service fails, we ensure a refund is processed. However, initial payments for services rendered, such as the Eligibility Check, are non-refundable as stated in our Terms and Conditions.
If you are currently awaiting payment, I encourage you to continue the process to complete the unlocking of your phone. If you have further issues or need more immediate assistance, please use the Live Support option on your tracking page for a quicker resolution.
Thank you for your understanding, and I hope you consider giving us another chance to serve you better in the future.
Best regards.
Greetings, I was skeptical at first especially with all the 2 step verification on my bank card but at the end it was legit. It went through quickly and simple. Definitely would recommend this to anyone trying to unlock their phone.
I chose direct unlocks because I’m just trying to sell a phone that’s been sitting around for a couple years.
I chose this products because of the reviews. I’m also a first time phone seller.
Hi Soukchay Phabmisay,
Thank you so much for sharing your positive experience with us! I'm thrilled to hear that our service was straightforward and effective for you. We strive to make the unlocking process as simple and secure as possible, and it's wonderful to know that we met your expectations.
If you have any other phones that need unlocking or any questions in the future, feel free to reach out to us. We appreciate your recommendation and hope your phone sale goes smoothly!
Best regards,
Charlotte from Direct Unlocks
I am so happy that I unlocked my phone here,, excellent job,, I went to T-mobile store and they were busy to do it,,I was so upset with them and when I found you I was sooo happy
I will suggest all of you,,
From good reviews
The best choice
Hello Suela Bogdani,
Thank you so much for your wonderful feedback! 🥳 I'm delighted to hear that our service was able to meet your expectations and that you had a positive experience with us. We strive to provide the best unlocking solutions, especially when other alternatives may not be as convenient.
If there's anything else you need or if you have any questions, please feel free to reach out. We are here to help!
Best Regards,
Charlotte
I am very pleased with the service DirectUnlock provided, they went a few hours over the intial time line, but they got the job done and my phone is unlocked, working perfectly!
Robert Warren
Real Estate Broker
New Dawn Realty LLC
Norcross, GA *******
I choose DirectUnlock because of their 100% Guarantee and good reviews, while other companies offered only 97% success rating or no rating at all.
I needed my AT&T locked phone to be unlocked in order to use a SIM card from a less expensive phone service and it worked very well!
Hi Robert,
Thank you so much for your positive feedback! We’re thrilled to hear that your Samsung Galaxy A12 is now successfully unlocked and working perfectly. We apologize for the slight delay but are glad to know that our service met your expectations. If you have any other devices in the future that need unlocking, we’re here to help.
Wishing you the best with your new phone service!
Best regards,
Charlotte
My phone is still stucked, locked, cant reboot, will send it back to store where i bought it and maybe it can be fixed some how
Hi Marii Meister,
I'm sorry to hear that you're still experiencing issues with your Samsung Galaxy S22 5G. I see that your unlock process is complete and you've received the unlock codes: NCK=69247158, MCK=18180364, RGCK=00000000, EXTRA=59250302.
To assist you further, here are a few steps you can try to enter the unlock codes:
1. **Insert a Non-Compatible SIM Card:** Insert a SIM card from a different carrier into your phone.
2. **Enter the NCK Code:** When prompted for a network unlock code, enter the NCK code (69247158).
3. **Unlocking Failure:** If the phone asks for another code, you might consider entering the MCK or other codes provided as per the instructions from Direct Unlocks.
If these steps fail and the phone remains locked or unresponsive, it may be best to take it back to the store where you purchased it, as you suggested. Technical issues like these can sometimes require professional assistance to resolve.
Thank you for your patience and understanding.
Best regards,
Charlotte
It saved us Because we would loose the money but it was so good to have this done
Because I needed very much to unlock
Because I needed very much
Hi Amanda,
Thank you for choosing Direct Unlocks and sharing your positive experience! We're thrilled to hear that our service was able to help you unlock your iPhone 14 successfully. 🎉
We understand the importance of having your phone unlocked and we're glad we could assist you promptly. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best wishes and enjoy your newly unlocked iPhone 14!
Warm regards,
Charlotte
I was able to unlock my phone with no problem. The only downside is it took three days. If it could be faster that would be awesome. I will use again for sure since I know it's not a scam.
Just took a risk! I saw them on google.
Hi Cherry Jenkins,
Thank you so much for sharing your experience and for choosing our service! I'm thrilled to hear that your iPhone 12 Pro Max is successfully unlocked and that you felt confident in our service.
I appreciate your feedback regarding the time it took to complete the unlock. Our delivery times are guidelines set by the respective networks and can sometimes vary, as stated in our terms and conditions:
> "Delivery times are guidelines set by the relative networks. These delivery times are variable and can decrease as well as increase without notice..."
Your patience is greatly appreciated, and we're always striving to improve our services to ensure faster delivery times in the future. I'm glad to know that you would consider using our service again!
If you have any more feedback or need assistance in the future, feel free to reach out. Thank you once again, and enjoy your unlocked iPhone!
Best regards,
Charlotte
It took longer than expect but it worked. Nothing negative!
The first I found online
Hi George,
Thank you so much for your feedback! We're thrilled to hear that your iPhone 12 unlock was successful, even if it took a little longer than expected. We appreciate you choosing us among all the options out there!
If you have any questions or need assistance in the future, feel free to reach out. We're here to help!
Best regards,
Charlotte
I wanted to unlock my old Samsung and it was pretty straightforward. The eligibility check however was a surprise. I had to pay twice. So it done within an hour but was expensive for me.
It was a recommendation from EE
I chose this product to unlock my phone.
Hi Xavier,
Thank you for sharing your feedback with us. I'm glad to hear that the unlocking process for your Samsung Galaxy A3 was straightforward and completed promptly.
Regarding the two payments you've mentioned, the initial payment of €26.99 was for the Eligibility Check, followed by the €33 for the Standard Unlock. As stated on our website, "there may be an additional price to pay for the sim unlock itself; this will be stated on your order summary page prior to purchase."
We aim to be transparent about all costs involved in the unlocking process and apologize if this wasn't clear at first. We're grateful to EE for recommending our service to you, and we hope your unlocked phone is now serving you well.
Thank you for choosing our service, and we hope you have a great experience with your unlocked device!
Best regards,
Charlotte
Buen día, recomiendo ampliamente esta página, en menos de 12 horas mi celular ya servia en el país donde estoy viviendo, es confiable. Te brindan una buena información de los pasos a seguir para realizar el desbloqueo, hacen seguimiento y obtienes el resultado rápido, definitivamente la recomiendo.
Porque me pareció que era una página confiable por las reseñas que vi.
Porque necesitaba desbloquear mi celular e indague en muchas partes hasta encntrarlos.
¡Buen día, Malagon Giuliana! ¡Muchas gracias por tu comentario positivo! Nos alegra saber que tu teléfono móvil funciona perfectamente y que nuestras instrucciones te resultaron útiles. Tu confianza significa mucho para nosotros y siempre estamos aquí para garantizar un proceso de desbloqueo sin problemas. Si tienes alguna pregunta en el futuro, no dudes en comunicarte con nosotros. ¡Agradecemos tu recomendación! ¡Saludos!
Se los recomiendo 200% es muy seguro y fácil y barato pueden hacer su desbloqueo desde donde están y con toda confianza que no va ser una estafa solo siguen los pasas y ellos se encargan del resto. Colocan su sik y listo no tienen que ingresar ningún código y nada por el estilo
Por la facilidad
Por fácil y rápido y confiable
Hola Dilcia, ¡Gracias por compartir tus comentarios positivos! Nos complace saber que consideraste que nuestro servicio es fácil, rápido y confiable. Nuestro objetivo siempre es brindar una experiencia de desbloqueo sin inconvenientes para nuestros clientes. Si tienes más preguntas o necesitas ayuda para desbloquear tu iPhone 12 Pro Max de AT&T, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte en cada paso del proceso! Saludos cordiales, Charlotte
Phone was unlock in less than a day. Good aspect of the process was me tracking the progress
Fast and Easy
Fast N Easy
For Best Results
Hi George,
Thank you for your review! We're thrilled to hear that you found our process fast and easy, and that you appreciated the ability to track your order.
We’re so happy that you successfully unlocked your iPhone 13 Pro Max! If you have any questions or need further assistance with anything else, feel free to reach out. We’re here to help!
Best,
Charlotte
Our situation was resolved in a timely manner.
Thank you 😊!
Because it's the best engine for unblocking phones.
I needed in order to unblock the Galaxy S22 regular and S24Ultra from AT&T.
Hi Angel M. Santiago!
Thank you so much for your kind words! We're thrilled to hear that your situation was resolved in a timely manner. Your satisfaction means the world to us! If you have any more devices that need unlocking or if you need assistance with anything else, don't hesitate to reach out. We're here to help!
Have a fantastic day! 😊
Die Entsperrung dauert zwar ein paar Tage, hat aber sehr zufriedenstellend funktioniert!
Der Kundenservice war sehr freundlich und hat meine Nachfragen immer sehr kompetent und schnell beantwortet. Ich werde meine Entsperrung für das nächste Smartphone wieder bei "Direct Unlocks" machen lassen! Super Service!
Sehr schnelle und freundliche Rückmeldungen! Sehr genaue Beschreibung des momentanen Standes!
Ich habe die Seite zufällig im Internet gefunden und durch die teils sehr guten Bewertungen, habe ich dies einfach ausprobiert.
Durch die teils sehr guten und positiven Berwertungen.
Hallo Sun Hak Lor! Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Sie mit unserem Service zufrieden waren und dass Ihre Entsperrung gut geklappt hat. Ihr Feedback zu unserem schnellen und freundlichen Kundenservice bedeutet uns sehr viel! Wenn Sie weitere Fragen haben oder Hilfe bei irgendetwas anderem benötigen, können Sie sich jederzeit an uns wenden. Wir sind für Sie da! Wir freuen uns darauf, Ihnen bei der nächsten Entsperrung Ihres Smartphones behilflich zu sein! Viele Grüße, Charlotte
Bueno, Estuve mucho tiempo intentando hacerlo con otras compañías pero la verdad que ninguno era tan bueno entonces lo quise buscar aquí por Google buscar una buena compañía que me pueda desbloquear mi teléfono y al final me encontré con ustedes y la verdad fue muy muy rápido sólo tengo que esperar dos días y y confiable
Muy buena con una gran confianza y con una gran experiencia
Porque en hacer una manera más rápida y sencilla
OK muy bien recomendada
Hola Brian, ¡muchas gracias por tu fantástica reseña! Nos alegra saber que consideraste que nuestro servicio es rápido y confiable, y que tu experiencia con nosotros ha sido positiva. Nos esforzamos por hacer que el proceso de desbloqueo sea lo más simple posible para nuestros clientes. Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte
The preauthorization was practically instant and the unlock only took about 3 days, and was constantly updated via the email sent after paying for the unlock. Great service did exactly what i needed it to and did it reasonably quickly as well. Just be patient and you phone will be usable on any network.
Best shown reviews online and looked to be a quality Service.
After terminating my account with Cricket my iPhone was locked to the cricket network and phone and online support was of no help trying to get it unlocked because I had no active cricket account.
Hi Cody,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that the preauthorization was fast, and the unlocking process for your iPhone 12 Mini from Cricket USA was completed quickly in around 3 days.
We truly appreciate your patience during the process and are glad that our service met your expectations. If you have any other devices that need unlocking in the future, feel free to reach out to us again.
Thanks for choosing our service!
Best regards,
Charlotte
Originally it said it was only £11.99 to have my phone unlocked. However, there was a hidden cost of an extra £26.
It did work, and my phone is now unlocked after only an hour, but not happy about the extra charge.
Because it seemed the cheapest option (which was incorrect)
Because it seemed the cheapest option (which was incorrect)
Hi Stavroula,
Thank you for your feedback and I'm glad to hear that your Samsung Galaxy J3 is now unlocked!
I apologize for any confusion regarding the costs. As outlined on our checkout page, there are two steps involved in the process: the Eligibility Check, which is £11.99, and the Standard Unlock, which is £26. We aim to be transparent about all charges, and they are displayed prior to purchase to ensure there are no surprises.
Your satisfaction is important to us, and I appreciate your understanding in this matter. If there's anything else we can assist you with, please let us know!
Best regards,
Charlotte
I was pleasantly surprised at how quickly they were able to get my phone unlocked. I had purchased an eSIM for travel and i was at the airport trying to activate it and realized my phone was locked. Thank goodness for directlocks because i was able to fix the issue quickly and efficiently.
I need my phone unlocked faster than 3 days and they assured me they were working as fast as they could, and to my surprise, my phone was unlocked in less than three days
I was desperate about to go to a new country without any way of communication due to my phone being locked and happened upon direct unlocks, they truly saved my life. I was a little bummed it originally said it would take a 3 days but it was much faster
I needed a functioning phone while i was out of the country
Hi Gabriela Feiertag,
Thank you for your wonderful review! 🌟 We're thrilled to hear that we could assist you efficiently while you were at the airport. We understand how crucial it is to have a functioning phone, especially when traveling to a new country. We're glad our service exceeded your expectations and your iPhone 12 is now unlocked and ready for use!
If you have any other questions or need further assistance, feel free to reach out. Safe travels and enjoy your trip!
Best regards,
Charlotte
I was hesitating for several weeks before continuing this adventure... but in the end the decision was wise!... everything is fine now! I recommend them‼ Thank you
Emergency unlocking
Looking on line! Got it from Youtube
Hi Miguel,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that everything went smoothly and that you're satisfied with our service. Your recommendation means a lot to us!
If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked LG K20 Plus!
Best regards,
Charlotte
Super unkompliziert, hat ca 24h gedauert. Nach eingabe der IMEI und Bezahlung wurde der Prozess gestartet. Nach ungefähr 24h kam die Mail mit den EntsperrCodes...neue SIM eingelegt und los ging es. Jederzeit wieder.
Hallo Paul, vielen Dank für Ihr positives Feedback! Wir freuen uns, dass Ihr Entsperrvorgang so reibungslos und schnell abgeschlossen war! Wenn Sie weitere Fragen haben oder in Zukunft Hilfe benötigen, können Sie sich jederzeit an uns wenden. Wir sind hier, um Ihnen zu helfen! Viele Grüße, Charlotte
Hola amigos cómo vamos pues la verdad al principio me preocupé porque es la primera vez que hago un desbloqueo por esa plataforma y como toda persona sentimiento preocupación de repente no poder no poder hacer mi desbloqueo y perder mi dinero pero la verdad no de verdad todo salió perfectamente en el tiempo inclusive en menor tiempo como la página lo estipuló hoy a las 4 de la mañana me llegó el código y me desperté en mi zona horario pues lógicamente eso apenas son las 9 de la mañana pero me desperté muy grato al ver mensaje con mi código de liberación de mis zfold 6 si hay alguien que de repente este piense que no va a poder salir de su equipo pues no es así pues yo pensé lo mismo y bueno aquí ya tengo mi equipo liberado para cualquier operadora
Me gusta su forma como trabaja
Porque me parece una plataforma muy confiable y agradecido
Hola Luis, ¡muchas gracias por tomarte el tiempo de compartir tu experiencia! Nos alegra saber que tu proceso de desbloqueo se realizó sin problemas y que recibiste tus códigos de desbloqueo de manera oportuna. ¡Es genial saber que ahora puedes usar tu Samsung Z Fold6 con cualquier operador! Entendemos que probar un nuevo servicio puede traer preocupaciones y nos alegra ver que estás satisfecho con nuestra plataforma. Si tienes amigos o familiares que estén considerando desbloquear sus dispositivos, no dudes en recomendarnos. ¡Agradecemos tu confianza en nosotros! Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu dispositivo desbloqueado! Saludos, Charlotte
I have used this service to unlock several iPhones, over the last years. Some were hard-locked, but I would say about 90% of all were unlocked successfully. Sometimes to remove the SIM-lock takes some days longer, but no problem at all. If any device cannot be unlocked, your paid money will be refund, quickly.
Hi Maik,
Thank you for your feedback! I'm glad to hear about your positive experiences with our service over the years. It's great to know that you've had success unlocking most of your devices, and we appreciate your understanding regarding occasional delays.
Your iPhone 11 Pro from Softbank Japan has now been successfully unlocked as per your order status, "Unlock Complete." You're all set to enjoy using your device with any network of your choice!
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.
Best regards,
Charlotte
Da ich überrascht war nach einem Anbieterwechsel, die SIM Karte für meine Handy nicht geeignet sei, suchte ich nach Lösungen und bin auf Direct Unlock gestossen. Gut beschrieben wie der Vorgang vonstatten gehen sollte. Entsperrung hat innerhalb eines Tages ohne Probleme funktioniert. Tool kann weiterempfohlen werden.
Wurd mir in der Suchfunktion angezeigt
Weil ich nach Lösungen suchte
Hallo Manfred, vielen Dank für dein Feedback! Ich freue mich sehr, dass der Entsperrvorgang für dein iPhone 13 Pro reibungslos verlief und du unseren Service als zuverlässig empfindest. Es ist toll zu wissen, dass du uns weiterempfiehlst und dass unsere Beschreibungen dir geholfen haben, dich zurechtzufinden. Wenn du weitere Fragen hast oder Hilfe bei irgendetwas anderem benötigst, kannst du dich gerne an uns wenden. Wir sind hier, um dir zu helfen! Viele Grüße, Charlotte
Good and it does take long to unlocking my phone.it was so eager to unlock my phone.
Because my phone needed unlocking.
Hi Peter,
Thank you for sharing your experience! I understand your eagerness for a quick unlock, and I’m glad to hear you're on the right path. Your order status shows "Unlock Complete," which means your phone is successfully unlocked!
You can now use the unlocking code "3754892352" provided via email to finalize the process. If you need any assistance with that or have questions, feel free to reach out. We’re here to help!
Best regards,
Charlotte
Gain trust and grow your business with customer reviews.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Bună Iulian, Mulțumesc frumos pentru cuvintele tale frumoase! Suntem încântați să aflăm că ați reușit să vă deblocați Galaxy Z Flip5 cu serviciul nostru după ce ați înfruntat provocări cu alte soluții. Scopul nostru este să facem procesul de deblocare cât mai ușor și mai simplu posibil. Dacă aveți nevoie vreodată de asistență în viitor, nu ezitați să contactați. Bucurați-vă de telefonul deblocat! Cel mai bine, Charlotte