• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1490

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.2%
Positive
681
Neutral
30
Negative
194

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22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,301)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user stevent380
1 review
0 helpful votes
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May 19th, 2020
Verified purchase

From start to finish the unlock process only too 3 business days. Would recommend.

Reason I chose this business:

They had the best rating.

Reason I chose this product:

To unlock a handset to allow a SIM card from a different provider.

Value
Shipping
Quality
Thumbnail of user calinl
1 review
2 helpful votes
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February 28th, 2016

Definitely scam! Don't pay anything!
I'm going to report them!

Thumbnail of user williamg826
1 review
0 helpful votes
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June 12th, 2020
Verified purchase
• Updated review

There are 2 charges people! It looks several days not hours!

Reason I chose this business:

Said it could be done in a few hours and for one price!

Reason I chose this product:

The original price however I didnt know there would be a second charge. Time mentioned however it took much much longer but had already placed the order. Wasnt able to cancel the order!

Service
Value
Shipping
Quality
Easy peasey
April 7th, 2020
Verified site experience
• Previous review
Thumbnail of user danv108
1 review
0 helpful votes
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April 9th, 2020
Verified purchase

The service I received for unlocking my iPhone 6 was great

Service
Value
Shipping
Quality
Thumbnail of user paulm259
1 review
3 helpful votes
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January 23rd, 2016

Why have i bin waiting 14 months for a refund answer no emails either

Thumbnail of user piotrc1
1 review
0 helpful votes
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October 30th, 2015
Verified purchase

It's no experience. Misery and $#*!s in charge of this $#*!!

Thumbnail of user oihanem
1 review
0 helpful votes
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January 7th, 2016
Verified purchase

Super quick unlock in under 24 hours, despite being New Year's eve!

Service
Thumbnail of user sachinm5
1 review
0 helpful votes
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January 8th, 2016
Verified purchase

Perfect service but bit expensive, good communication by team.

Thumbnail of user jamesh225
1 review
0 helpful votes
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October 29th, 2015
Verified purchase

Great, fast and simplistic, easy to do at a good price

Thumbnail of user jamier226
1 review
1 helpful vote
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January 27th, 2020
Verified purchase

Its an absolute rip off - beware the 'small print'.

Reason I chose this business:

Because it blagged me into thinking that the unlocking price was £17.99 (which is similar to the price charged in local phone stores). But that's a 'fee' to just place an order. If you ACTUALLY want to unlock your phone its another £68... which apparently is in the T&Cs... absolute rip off. Reported.

Reason I chose this product:

Because I wanted to unlock a phone, obviously. Not that that happened.

Service
Value
Shipping
Quality
Thumbnail of user robertow15
1 review
0 helpful votes
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January 23rd, 2020
Verified purchase

Didn't realise that you would be asked to pay twice

Reason I chose this business:

As they unlock phones

Value
Shipping
Quality
Thumbnail of user ebowb
1 review
0 helpful votes
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September 20th, 2015
Verified purchase

Even though you give progress report, the service really delays

Thumbnail of user lyazidz
1 review
0 helpful votes
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January 3rd, 2016
Verified purchase

After 6 months has been opened network I've long overdue

Thumbnail of user dorothyi21
1 review
0 helpful votes
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December 18th, 2019
Verified purchase
• Updated review

Very easy and effective service to unlock your mobile phones

Reason I chose this business:

Google search

Reason I chose this product:

Because we needed to unlock phones

Value
Shipping
Quality
Great
December 3rd, 2019
Verified site experience
• Previous review
Thumbnail of user sandit2
1 review
0 helpful votes
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January 1st, 2016
Verified purchase

Unlock went very well! Fast and great updates along the way

Thumbnail of user davidb395
1 review
0 helpful votes
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December 27th, 2015
Verified purchase

As above, would recommend. Great communication too.

Thumbnail of user aricat
1 review
0 helpful votes
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October 26th, 2015
Verified purchase

I was surprised by how quick they were able to unlock my iphone. Really great work.

Thumbnail of user nigelg6
1 review
0 helpful votes
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September 20th, 2015
Verified purchase

Took weeks! Not impressed with the service at all. I might as well gone direct to Vodafone.

Thumbnail of user racheld31
1 review
0 helpful votes
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October 25th, 2015
Verified purchase

We got our phone locked within the time stated. Service was great

Thumbnail of user johns1030
1 review
0 helpful votes
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October 25th, 2015
Verified purchase

Fantastic service. Quick, easy to complete on-line and great value for money. Thank you

Thumbnail of user loreing
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

No desconfíen. Tengan paciencia pero esto si funciona

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Estimada Loreain Rodríguez, Gracias por comunicarse con nosotros y compartir su experiencia con nosotros. Me alegra saber que tu iPhone 14 Pro Max de la red T-Mobile USA se ha desbloqueado exitosamente. Es fantástico ver que ha completado el proceso con nosotros en directunlocks.com y ha realizado los pagos necesarios para la verificación de elegibilidad, el desbloqueo estándar y el servicio premium para obtener una solución de desbloqueo integral. Apreciamos la paciencia y la confianza que ha demostrado durante todo el proceso de desbloqueo. Si hay algo más en lo que podamos ayudarle o si tiene preguntas adicionales sobre el uso de su iPhone ahora desbloqueado, no dude en contactarnos. ¡Disfruta de la libertad con tu dispositivo desbloqueado! Un cordial saludo, Carlota.

Thumbnail of user elkinm1
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Excelente servicio y más rápido de lo que pensaba muy recomendable muchas gracias

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

¡Muchas gracias por tus comentarios positivos, Elkin! Estamos encantados de saber que tuvo una excelente experiencia con nuestro servicio y que superamos sus expectativas con nuestra velocidad. Su recomendación significa mucho para nosotros. Si necesita más ayuda o tiene más preguntas en el futuro, no dude en comunicarse. ¡Siempre estamos aquí para ayudar! ¡Disfruta de tu Samsung Galaxy S21 Ultra 5G desbloqueado!

Thumbnail of user franciscot136
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Facil y practico, duro 4 dias el desbloqueo se hizo el pago en dos partes, tuvo dusa al pri cipio pero te va informando el progreso del tramite siempre, finalmente se realizo desbloqueo y no se batallo nada! Mucha gracias!

Service
Quality
Thumbnail of user luisa828
1 review
1 helpful vote
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March 6th, 2023

Hoy 7 de marzo del 2023 hice el pedido del liberación de mi sansung s21 de us cellular de eeuu pedían 28 dólares los cuales pagué a los 5 minutos me sale es elegible su teléfono para liberarlo esta limpio en la telefonía pero debe pagar 42 dólares más que por su puesto no lo haré pues así hacen una cadena de pedido de dinero y les pido les aviso no caigan en la estafa de esta página yo estaré en todos los foros y lugares posibles viralizando la estafa de ellos,eh perdido 28 dólares pero veré como demandarlos por estafa

Thumbnail of user juant490
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Tube muy buena experiencia con esta app
Si funciona al 100% mi teléfono lo desbloqueo sin ningún problema

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Juan, muchas gracias por tomarte el tiempo de dejarnos una reseña. Nos encanta saber que tuvo una muy buena experiencia desbloqueando su Galaxy S23 Ultra con nosotros. Si hay algo más en lo que podamos ayudarle o cualquier información adicional que necesite, ¡estamos aquí para ayudarle! ¡Disfruta de tu dispositivo recién desbloqueado y de la libertad de elegir tu red preferida! Saludos cordiales, Carlota

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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