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    Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,495 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1681

Proactively asks for customer feedback

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 78.9%
Positive
694
Neutral
26
Negative
160
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Instant Feedback

22,047 reviews

402
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How would you rate Direct Unlocks?
Top Positive Review

“Saving the day”

Robert R.
12/21/24

I submitted payment to direct unlocks and they were completely thorough on making sure the phone was eligible to be unlocked and even communicated any and all issues during the process and within g the time they unlocked the phone for me and everything is great now!

Date of experience: 12/21/24
See positive reviews
Top Critical Review

“Scam, scam, scam. Save yourself. Its all fake.”

Damon J.
11/17/24

Website said instant, took 8 days, also got charged 28.99, then another $50, then they snuck in another $5 charge without informing me. Never got an unlock code. Phone still dead. They string you on and on and on. Super scam out of England. Death to the Brits. Its probably blacks or a terrorist cell.

Date of experience: 11/17/24
See critical reviews

Reviews (3,495)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (24) time frame (34) eligibility check (25)
Thumbnail of user robertr8776
Tennessee
1 review
0 helpful votes
  • Send Message
December 21st, 2024
Verified purchase

I submitted payment to direct unlocks and they were completely thorough on making sure the phone was eligible to be unlocked and even communicated any and all issues during the process and within g the time they unlocked the phone for me and everything is great now!

Very quick response time and anticipated any concerns with new solutions

Reason I chose this business:

Trusted source

Reason I chose this product:

Necessity mostly but trusted the reviews and the process

Service
Quality

Date of experience: December 21, 2024

Thumbnail of user gregw1228
California
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Reason I chose this business:

I chose Direct Unlocks because of their strong reputation for reliability and speed. Their straightforward process and positive customer reviews gave me confidence in their service. Plus, they offer competitive pricing and support for various phone models, making them the best option for a quick, hassle-free unlock.

Reason I chose this product:

You chose Direct Unlocks because of factors like their fast service, customer reviews, and ease of use, if that fits your situation.

Quality

Date of experience: September 14, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Greg Wesst,

Thank you so much for your fantastic review! We're thrilled to hear that you found our service quick and efficient, and that our customer support met your expectations. It's great to know you felt confident in choosing us!

If you have any further questions about the unlocking process or if there's anything you need help with, please don’t hesitate to reach out. We’re here to help you!

Best regards,
Charlotte

Thumbnail of user mohamadh63
Canada
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

"Quick, reliable, and hassle-free service! Unlocking my iPhone was simple and entirely remote, with clear instructions and updates throughout the process. Now, I can use any carrier without restrictions. Highly recommend for anyone needing an efficient unlocking solution!"

Reason I chose this business:

Safe, trusted, easy and fast also is professional

Reason I chose this product:

I choose this product to unlock the iphone throw bell provider

Quality

Date of experience: November 30, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Mohamad,

Thank you for your feedback! I'm delighted to hear that you found our service quick, reliable, and hassle-free. Your iPhone 16 Pro Max should now be able to use any carrier you wish without restrictions, which is fantastic!

If you have any questions or need further assistance as you start using it with a new carrier, feel free to reach out. We're here to help!

Best regards!

Thumbnail of user damonj131
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 17th, 2024
Verified purchase

Website said instant, took 8 days, also got charged 28.99, then another $50, then they snuck in another $5 charge without informing me. Never got an unlock code. Phone still dead. They string you on and on and on. Super scam out of England. Death to the Brits. Its probably blacks or a terrorist cell.

They just kept saying "wait a little longer", 8 days later still not unlocked.

Reason I chose this business:

Big mistake.

Service
Quality

Date of experience: November 17, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Damon,

I’m really sorry to hear about your experience; I completely understand your frustration. Just to clarify, the charges you see—$28.99 for the Eligibility Check and $50 for the Standard Unlock—along with any applicable fees are all outlined during the checkout process.

Since your current order status is "Unlock Complete" and you have the unlock code (95767130), please try inserting it again. If your phone isn’t asking for the code, it might require a Remote USB unlock, which will be necessary in such cases.

We sincerely strive to assist every customer, and we appreciate your patience. Please let us know how we can further help!

Best,
Charlotte

Thumbnail of user frankt1994
Georgia
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

I was hesitant about using this service because I've never had to get a phone unlocked before. Once the initial check took place and the unlock process began, they provided updates as time went on. It gave an estimate of 3 days total, but completed in 2. I am very happy with this service and would highly recommend it to anyone trying to get a phone unlocked.

Reason I chose this business:

I looked at reviews, and it was a legit site.

Reason I chose this product:

Because I was trying to get my phone unlocked and this service was the best one I could find with research.

Quality

Date of experience: November 29, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Frank!

Thank you for sharing your feedback! We're thrilled to hear you were hesitant but ultimately happy with the service and the updates you received throughout the process. It’s great to know that you found us to be a legitimate option!

If you have any friends or family looking to unlock their phones, we'd love for you to recommend us. Your satisfaction means a lot to us!

Best regards,
Charlotte

Thumbnail of user w.s6
Georgia
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I chose direct unlocks because it seemed like one of the first unlock websites that appeared to be the most legitimate, that is, on a level that is to be expected. If you are looking for a device to be unlocked, then it seems you have came to the right place: your phone will be unlocked. Read all info on the site, all links, and every sentence during the payment process and before you click, "I agree." So to rate successful device unlock, they receive 5 stars as I have an unlocked device. If you must consider overall cost & the amount of time it may take prior to being complete, then make sure to do your research!

Reason I chose this business:

I chose direct unlocks because it seemed like one of the first unlock websites that appeared to be the most legitimate, that is, on a level that is to be expected. If you are looking for a device to be unlocked, then it seems you have came to the right place: your phone will be unlocked. Read all info on the site, all links, and every sentence during the payment process and before you click, "I agree." So to rate successful device unlock, they receive 5 stars as I have an unlocked device. If you must consider overall cost & the amount of time it may take prior to being complete, then make sure to do your research! ⭐

Quality

Date of experience: October 6, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi William,

Thank you so much for your feedback! I'm thrilled to hear that your BLU View 3 is now unlocked and that you found our service legitimate and effective. It’s great to know you took the time to read through our information, as understanding the process can really help set expectations.

If you have any questions about the unlocking codes—NCK 1454361303959262 and MCK 1392209760376089—or anything else, feel free to reach out. We're here to help! Enjoy your newly unlocked device! 😊

Best regards,
Charlotte

Thumbnail of user chifm
California
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Thank you for explaining details about how the unlock process going! The representative had responded fast, explained professionally and was patient! I 'm doing the second purchase of unlocking phone from your service now!

customer service is fast, professional and patient!!!

Reason I chose this business:

Great customer service and the unlocking really works!

Reason I chose this product:

It helps me to choose any carrier after unlocking process!

Service
Quality

Date of experience: August 26, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Chi Ma,

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our customer service and that you're excited about unlocking your phone. It's fantastic to know that our service is helping you choose any carrier you want after the unlock process.

If you have any questions or need assistance as you complete your second purchase, feel free to reach out. We're here to help!

Warm regards,
Charlotte

Thumbnail of user simonh586
GB
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

Bought a second hand Samsung S20 as a Xmas present for my father in law but released it was locked to Tesco. To be able to put his Sky sim in it, I contacted you to get the device unlocked. Within 24 hours it was all done with ease.

Reason I chose this business:

Searched online for I thought would be the best option. Your reviews sealed it for me.

Reason I chose this product:

Bought a second hand Samsung S20 as a Xmas present for my father in law but released it was locked to Tesco. To be able to put his Sky sim in it, I contacted you to get the device unlocked.

Quality

Date of experience: December 9, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Simon Harry,

Thank you for taking the time to leave a review! I'm delighted to hear that your unlocking process for the Samsung Galaxy S20 FE 5G went smoothly and was completed within 24 hours. It's great that you chose us based on our reviews, and I hope the device makes a wonderful Christmas gift for your father-in-law!

If you have any further questions or need assistance, feel free to reach out. Enjoy your day!

Best regards,
Charlotte

Thumbnail of user ahads5
GB
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Very quick pain-free automated system. Explained almost everything

Please be aware - there are TWO parts to this paid service.

Just to confirm, it's not a scam - it works well, but you'll pay twice if. You need to unlock your SIM locked phone.

Reason I chose this product:

Looked OK from the independent reviews

Quality

Date of experience: August 23, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Ahad,

Thank you for your positive feedback! I’m glad to hear you found our automated system quick and pain-free. Just to reiterate, the two payments are necessary: the first for the Eligibility Check and the second for the Unlocking Payment. This structure ensures everything is clear and upfront, as indicated on the checkout page.

If you have any more questions or need further assistance during the unlocking process, feel free to reach out!

Best,
Charlotte

Thumbnail of user danield4399
Netherlands
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

DirectUnlocks provided an absolutely seamless experience when I needed to unlock my phone from its carrier restrictions. Initially skeptical about online unlocking services, DirectUnlocks not only met but exceeded my expectations. The process was straightforward; after entering my phone's details and paying a reasonable fee, I received clear instructions and unlock codes promptly. What impressed me most was the speed – despite being quoted a few days, my phone was unlocked in under 48 hours, allowing me to switch carriers without any hassle. The customer support was commendable too, always ready to clarify any doubts with friendly efficiency. This service has truly empowered me to fully utilize my device's potential across different networks, and for that, I'm incredibly grateful. DirectUnlocks has not only unlocked my phone but also my trust in online unlocking services.

Reason I chose this business:

1. **Positive Experiences**: Many users have shared positive experiences with DirectUnlocks, citing the ease of the process and the speed at which their phones were unlocked. This could have instilled confidence in the service's reliability.

2. **Customer Service**: Reviews often highlight responsive and helpful customer service, which can be crucial when dealing with technical issues like phone unlocking. Good customer support might have played a role in your decision, ensuring that if any issues arose, there would be someone to assist.

3. **Variety of Supported Devices and Networks**: If you found that DirectUnlocks could unlock your specific device from your carrier, this capability might have been a significant factor. Not all services can unlock phones from every carrier or for all models, so finding one that matches your needs is key.

4. **Cost**: While there have been mentions of unexpected additional costs, if the initial fee seemed reasonable or competitive compared to other services, this could have influenced your choice, especially if there was transparency about the total cost upfront.

5. **Reputation and Reviews**: The aggregation of reviews on platforms like Trustpilot, giving DirectUnlocks a relatively high rating, might have reassured you that the service is generally trusted by its customers. Reviews often act as social proof, making potential users feel safer about their decision.

6. **Need for Unlocking**: If you needed to switch carriers or use your phone internationally, DirectUnlocks might have presented itself as a convenient solution without needing to go through your carrier, which can sometimes be more complicated or time-consuming.

7. **Security Concerns**: Despite initial skepticism about whether the service might be a scam, the volume of successful unlocks might have convinced you of its legitimacy, especially if you found assurances or guarantees about the process or money-back policies.

Reason I chose this product:

Direct Experience or Recommendations**: Perhaps someone you know recommended DirectUnlocks based on their own positive experience, or you might have read testimonials where users expressed satisfaction after overcoming their initial doubts.

Quality

Date of experience: October 30, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Daniel,

Thank you so much for taking the time to share your experience! It’s wonderful to hear that you had a seamless unlocking process with us. We strive to exceed expectations, and your feedback truly brightens our day!

I understand the multiple payments can feel overwhelming, but they’re essential for the different phases of the unlocking process. You’ve already completed the Eligibility Check ($14.99), Standard Unlock ($50), and Premium Service ($399), and it looks like your order status shows "Unlock Complete." 🎉

If you have any lingering questions or need assistance with the next steps, please don’t hesitate to reach out. We're here to help you make the most of your unlocked iPhone 16 Pro!

Thanks again for trusting us with your unlocking needs!

Best,
Charlotte

Thumbnail of user gg422
GB
1 review
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase

Title: "Lifesaver! Unlocked My Phone in Minutes – Couldn't Be Happier!"

I was in a real bind after breaking the screen on my main phone and needed an emergency backup. Unfortunately, the only spare I had was locked. Desperately searching for a quick solution, I stumbled upon Direct Unlocks. To my surprise and relief, within just 15 minutes, my phone was fully unlocked and ready to accept my SIM card! The whole process was incredibly fast and hassle-free. I can't recommend Direct Unlocks enough – they saved the day when I needed it most. Fantastic service, and I'm so grateful. Thanks again!

Reason I chose this business:

You chose Direct Unlocks because it offered a fast and reliable solution in a moment of urgency. After breaking the screen on your primary phone, you needed an emergency backup, but the one you had was locked. With a quick search on Google, you came across Direct Unlocks, and their reputation for quick service, combined with a streamlined process, made them the ideal choice. The promise of unlocking your phone in just 15 minutes was exactly what you needed, and they delivered on that promise, making it an easy decision to go with them!

Reason I chose this product:

I chose the unlock products because they provided the exact solution you needed in a critical situation. After breaking my phone's screen and needing to use a backup phone, the only hurdle was that the device was locked to a specific network. The unlock products offered by Direct Unlocks were specifically designed to remove this limitation quickly and efficiently, allowing you to use any SIM card in your phone. The convenience, speed, and reliability of these products were the perfect match for your urgent need, making them the ideal choice.

Quality

Date of experience: October 23, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi G Gibson,

Thank you so much for your review! We’re thrilled to hear that you had a fantastic experience with us and that we could help you unlock your Samsung Galaxy A3 so quickly. It’s wonderful to know that our service met your urgent need perfectly!

If you have any further questions or need assistance, feel free to reach out. We’re always here to help!

Best wishes,
Charlotte

Thumbnail of user bradleyj229
Colorado
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

This service was flawless in the end. It took 24 hours and when 24 hours was up no unlock code was received. So I used online support. They advised be patient as there are times they need to use more than one means. Two hours later. Perfect. Unlocked successfully. FYI. Some people complain about a two step pricing structure. One price to verify if your phone qualifies. If so then a second charge to unlock the phone. This was not any tricky scam on their part. The pricing schedule is indeed disclosed upfront. So no worries folks. Totally satisfied with them at least for my S24.

Reason I chose this business:

Reviews for other Samsung S24's and excellent support service via the live support tab.

Reason I chose this product:

I love Samsungs but needed dual sim for my ATT Carrier

Service
Quality

Date of experience: August 30, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Bradley J. Esty,

Thank you so much for your kind review! We’re thrilled to hear that the unlocking process for your Samsung Galaxy S24 Plus was successful and that our support team could assist you along the way.

We understand the two-step pricing structure can seem concerning, but we're glad to hear you found everything clear on the checkout page. It’s always our goal to be transparent about the costs involved.

If you have any other questions or need further assistance, please don’t hesitate to reach out. Enjoy your unlocked phone and the new dual SIM capabilities!

Best,
Charlotte

Thumbnail of user tebf
Romania
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

I used this service to unlock my iPhone SE from docomo, as no other services were offering unlocks for them. The process was very simple, all I had to do was input the IMEI of my iPhone. They did exactly what they promised without any issues, and my phone was unlocked faster than I expected (less than a week!). Docomo is known to be a difficult carrier to work with when unlocking, but they were able to unlock it remotely without me needing to do anything!

Reason I chose this business:

I looked for services that could unlock phones locked to Docomo, and this was the only one that actually let me do that. After reading all the positive reviews that it had received, I was convinced it was the right choice. And I was not wrong.

Reason I chose this product:

I chose the unlock because I had read many positive reviews about it working and being fast and simple. I was not disappointed.

Quality

Date of experience: September 26, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Nagy Stefan!

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our service met your expectations and that your iPhone SE 2020 was unlocked quickly, especially given the challenges with Docomo.

It's fantastic to know you found our process straightforward and were able to trust our service based on the positive feedback from others. If you have any further questions or need assistance, feel free to reach out. Enjoy using your unlocked phone!

Best,
Charlotte

Thumbnail of user vijayk219
Pennsylvania
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I was initially nervous about the time and the price that was charged to unlock my iPhone 12 pro Max.

They charged the fees in a sequence (Not sure as why) meaning each step as we progress. After the payment was done,email confirmation for
Order was placed was received. After this with in 12 hours of time i received another email from then as a confirmation of Unlocking my device was sent. I was happy seeing this email and checked the device for the status and it was working on a new carrier and sim card.

There is absolutely no reason to be nervous as i was initially was about the authenticity of this website. They are real and they really unlock the phones and they are also very quick in doing it. Hence i would really recommend any new customers to trust them and proceed with your order and with no hesitation.

Reason I chose this business:

I searched this site in google and found the with good reviews and was also listed as the first provider int he search

Reason I chose this product:

To unlock my iPhone Pro max

Quality

Date of experience: September 27, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Vijay Koudiki,

Thank you so much for sharing your experience! We're thrilled to hear that your iPhone 12 Pro Max is successfully unlocked and you were satisfied with the speed of our service.

We understand that the sequential payment structure can raise some questions, but it ensures that each step of the unlocking process is clearly defined and secure. Your trust in us means a lot, and we appreciate your recommendation to future customers!

If you have any further questions or need assistance, feel free to reach out. We're here to help!

Best wishes,
Charlotte

Thumbnail of user zoef94
Italy
1 review
0 helpful votes
  • Send Message
September 28th, 2024
Verified purchase

I recently used this service to unlock my iPhone, and I couldn't be more impressed with the entire experience. From the very start, the process was smooth, straightforward, and incredibly fast. The instructions were easy to follow, and within just some days, my iPhone was unlocked and ready to use with any SIM card. What I really appreciated was the clear communication throughout the process – they kept me informed at every step, so I knew exactly what to expect.

The speed of the service was a huge plus for me. I was initially concerned that unlocking my iPhone might take many days or involve complicated steps, but this service made it hassle-free and efficient. It was clear they are very experienced and professional in what they do. I also liked how affordable it was for the quality of service provided. I would highly recommend them to anyone looking for a reliable and quick solution for unlocking their phone. Excellent service all around!

Reason I chose this business:

I've seen several positive reviews around the web and I've decided to trust them.

Reason I chose this product:

I thought I was ready to throw away my iPhone because of the sim provider lock. I've first tried to contact the provider but the process was not smooth at all and they asked me to call a US number, which would have result in a big loss of time and money. This service seemed instead very quick and easy to use.

Quality

Date of experience: September 28, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Zoe Faltibà,

Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience unlocking your iPhone 11. It's great to know that our seamless process and clear communication helped make everything hassle-free for you. Your recommendation means a lot to us!

If you have any questions or need further assistance in the future, feel free to reach out. We're always here to help!

Best regards,
Charlotte

Thumbnail of user ys178
GB
1 review
0 helpful votes
  • Send Message
December 17th, 2024
Verified purchase

My iphone was refurbished from the insurance claim and locked to EMEA - which nor the network provider, the insurance company or the iphone were willing to assist.
The sitejabber did this remotely for me over night whilst I was asleep. Thank you for this!

Negatives - Initially the price is promoted as 24 pounds. Then I was asked to pay another 33 pounds to actually unlock my phone - this is very misleading and I would have preferred up front cost from the beginning.

Thank you for your kind support

Reason I chose this product:

To unlock my phone, which you kindly did

Quality

Date of experience: December 17, 2024

Thumbnail of user johnathanj39
North Carolina
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase

I am definitely enjoying my unlocked iPhone 15 Pro Max. Service was fantastic quick, straightforward, and professional. From the initial order to receiving the product, everything went smoothly. The process was easy to follow, and I appreciated the clear communication throughout. What stood out to me the most was how fast my order was processed and delivered. It was impressive how seamless the experience was from start to finish.

Reason I chose this business:

First one I saw

Reason I chose this product:

Needed my phone unlocked

Quality

Date of experience: October 12, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Johnathan Jackson,

Thank you so much for your kind words! I’m thrilled to hear that you’re enjoying your unlocked iPhone 15 Pro Max. It’s great to know that you found the process quick and straightforward. We strive to provide clear communication and a seamless experience for our customers. If you have any further questions or need assistance, feel free to reach out. Enjoy your unlocked phone!

Best regards!

Thumbnail of user tamn91
Michigan
1 review
0 helpful votes
  • Send Message
November 27th, 2024
Verified purchase

All the costs are listed and explained. Make sure you are OK with them as there are two costs involved. The process is straightforward once the payments are done. Mine tools 3 days but there always progress report page you can check. Love the service.will do again if there is a need.

Reason I chose this business:

Just by luck.

Reason I chose this product:

To unlock the new Samsung S24+.

Quality

Date of experience: November 27, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Tam Nguyen,

Thank you so much for sharing your thoughts! I'm glad to hear that you found the service straightforward and are happy with the results. Just to clarify, the two payments you made—$28.99 for the Eligibility Check and $101 for the Standard Unlock—are standard for unlocking your Samsung Galaxy S24 from AT&T. All costs are outlined on our checkout page to ensure clarity.

Since your order status is "Unlock Complete," I hope you're enjoying the freedom of your unlocked device! If you have any further questions or need assistance, feel free to reach out. We'd love to help you again in the future.

Best regards!

Thumbnail of user hannahs962
GB
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase

I've never unlocked a phone myself before I normally would take it to someone to do it. But this site made it straight forward and simple.

It was really easy to do and didn't take too long either. It showed you what to do with the codes after and I had no issues unlocking my old phone.

Reason I chose this business:

Good reviews online

Reason I chose this product:

Needing my old phone unlocking as my nan needed a new phone after dropping hers.

Quality

Date of experience: September 16, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Hannah J Shorthouse,

Thank you so much for your kind words! I'm thrilled to hear that the unlocking process for your Huawei P20 Pro was straightforward and easy for you. It's great that you could help your nan with a new phone – that's very thoughtful of you!

If you have any questions about using the unlocking codes or need further assistance, don’t hesitate to reach out. We're here to help you every step of the way!

Best regards!

Thumbnail of user done453
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

A friend of mine gave me an old iPhone to use for my business. Went to activate it only to find out it was locked to AT&T still. I tried going through AT&T and was told the phone was eligible but needed to be removed from the old owners account. Problem was it no longer showed on their account. DirectUnlocks took a few days and had to go directly to apple but now the phone works perfectly and I'm very satisfied. The price was small to pay vs buying a whole new phone.

Reason I chose this business:

The reviews seemed to show they were a legitimate company that actually gets results.

Reason I chose this product:

I needed my phone unlocked and AT&T wouldn’t do it.

Quality

Date of experience: October 10, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Don Ellis,

Thank you for sharing your experience! We're thrilled to hear that your iPhone XS Max is now working perfectly after going through our unlocking service. It's great that you were able to avoid the expense of purchasing a new phone.

If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help!

Best regards,
Charlotte

Thumbnail of user charlesk1886
Texas
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

Bought a phone that was locked! Cell provider I have could/would not assist. Sent me to local hack. Who wanted big bucks with no guarantee.
Enter Direct Unlocks I found researching the internet for a solution. Good reviews, price reasonable, and a quick response.
Signed up for stage 1 to ensure phone was not stolen or illegal, very quick response clearing the way. Signed up for stage 2 and received my unlock codes very quickly, and it worked!
I am now using my previously locked phone with zero issues.
Thank you Direct Unlocks.

Asked about time lapse and received a response within the hour with explanation that was, as it turned out, 100% factual.

Reason I chose this business:

Reviews and cost

Reason I chose this product:

Fast, easy, cost effective, and it worked!

Service
Quality

Date of experience: August 17, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Charles,

Thank you so much for your positive review! We’re thrilled to hear that you successfully unlocked your Samsung S23 FE and that our services met your expectations. It’s great to know that our quick responses and transparency helped you along the way!

If you have any further questions or need assistance in the future, don’t hesitate to reach out. Enjoy using your unlocked phone!

Best regards,
Charlotte

Thumbnail of user stephanieh3754
Texas
1 review
0 helpful votes
  • Send Message
November 22nd, 2024
Verified purchase

I was very skeptical about if this was legit and if it really would work, I originally paid $28.99 for them to do the eligibility check. Once I pass the eligibility check, I paid another $50 for the unlock to be complete. The service was very fast. My phone was completely unlocked and less than 20 minutes of me starting the process. I am completely satisfying and very grateful and definitely recommend it to anyone needing their device unlocked. The communication via email was also excellent. They kept me updated every step of the way. Definitely rate it a 10 out of 10.

Reason I chose this business:

I was searching on Google on how to unlock my iPhone and direct unlocks came up. I read the reviews which were all great and figured that if the reviews were legit, I could trust the website and decided to give it a try and I’m glad I did now my iPhone is unlocked

Reason I chose this product:

I wanted my iPhone SE unlocked and I’m glad that they were able to assist me with that.

Quality

Date of experience: November 22, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Stephanie,

Thank you so much for your wonderful review! We're thrilled to hear that your iPhone SE is fully unlocked and that the process went smoothly for you. It’s fantastic to know that our communication and service met your expectations.

We truly appreciate your recommendation and your trust in us during the process. If you have any friends or family needing a similar service, feel free to share your positive experience!

Thanks again, and enjoy your unlocked phone!

Best,
Charlotte

Thumbnail of user careyl69
Arkansas
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Direct Unlocks provided an excellent service! I bought a phone that was "supposedly" unlocked but in reality wasn't. This company verified my phone could be unlocked then completed the unlock in a few days.

Very responsive and answered my question.

Reason I chose this business:

I read other reviews and thought the pricing was good.

Service
Quality

Date of experience: September 4, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Carey,

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service reliable and efficient. It's great to know that our team was able to verify the unlockability of your phone and complete the process for you swiftly.

If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help!

Best regards,
Charlotte

Thumbnail of user summery15
Washington
1 review
0 helpful votes
  • Send Message
September 29th, 2024
Verified purchase

The process was easy it wasn't costly at all I owed money to Tmobile almost one thousand dollars they negotiated and got the price down to under 300 dollars. When i chatted to get status they responded immediately. I highly recommend direct unlocks and to be honest i was very very skeptical at first I honestly thought it was a scam but after reading reviews i was like ok ima take that chance my family told me i was crazy but guess what i now have two phones and this iPhone 13 mini and one of them

Reason I chose this business:

Face book post

Reason I chose this product:

The reviews was great

Service
Quality

Date of experience: September 29, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Summer,

Thank you so much for your thoughtful review! We're thrilled to hear that you had a positive experience with us. It’s great to know that our negotiation helped reduce your outstanding balance with T-Mobile and that our customer support was responsive when you reached out.

If you have any further questions about your unlock process for your iPhone 13 Mini, please don’t hesitate to reach out. We’re here to help and want to ensure everything goes smoothly for you.

Thank you for choosing Direct Unlocks, and we appreciate your recommendation!

Best,
Charlotte

Thumbnail of user jackd2001
New Zealand
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

I paid $6.99 for network check and then the site said "Unlock for $28.99" which I paid and was apparently just for an eligibility check. Then I paid $43 for the standard unlock. I spent 4 days waiting thinking I had been scammed due to the payment structure. Would recommend they are more transparent and provide a pricing table to start with.

My phone had a Europe EMEA Lock - and now is unlocked and works with my NZ sim. So great overall outcome.

Felt like pre-scripted non specific responses

Reason I chose this business:

Google search

Reason I chose this product:

To have my phone unlocked

Service
Quality

Date of experience: November 2, 2024

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Jack,

Thank you for your feedback! I'm so glad to hear your iPhone 13 Pro is now unlocked and working perfectly with your NZ SIM—that’s fantastic news!

I completely understand your frustration about the payment structure. We do aim to clarify all costs on the checkout page before you make any purchases, but your point about transparency is well taken, and I’ll be sure to pass it along for future improvements.

If you have any further questions or need assistance, feel free to reach out. We appreciate your support and hope to serve you again in the future!

Best,
Charlotte

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 1 hour

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3.9
3,495 reviews
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