- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Direct Unlocks has a rating of 3.8 stars from 3,311 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
Even though I had my phone for over 2 years, the network I bought it from would not provide the unlock code. Direct unlock was able to do this within a short space of time.
Used before
I needed to unlock my phone to move to a new network
It was good but didn't need to unlock that phone and I would like my money back
Saw it online
I needed it
Hi Kevin,
Thank you for sharing your experience with us. I’m glad to see that your order status is "Unlock Complete" and your iPhone 8 is now unlocked. Since our service has already been provided successfully, I'm unable to process a refund.
As mentioned in our Refund Policy:
```
"No refund if you order an unlock for an already unlocked phone."
```
I hope the unlocked phone will still be useful for you. If you encounter any issues or have any further questions, please let us know.
Best Regards,
Charlotte
The overall process took too long. I just wished that it unlocked much sooner.
Found it on Google
Needed to unlock my phone
Hi Hyungkyu Baik,
Thank you for your feedback and for choosing our service to unlock your Samsung Galaxy Note 20 Ultra 5G. I understand that the process took longer than you expected, and I apologize for any inconvenience caused.
Our goal is to provide a smooth and timely unlocking experience, and we appreciate your patience. Please be assured that we are constantly working to improve our service times. The good news is that your unlock is now complete, and here are your unlocking codes:
- NCK=9726074139074247
- MCK=9350742079425160
- RGCK=00000000
- ERGCK=00000000
If your device does not prompt for an unlocking code when you insert a non-AT&T SIM card, you may require a Remote USB Unlock, which is an additional service we offer.
Thank you again for your patience, and please let us know if there’s anything else we can assist you with.
Best regards,
Charlotte
They said 3 days ended up taking 6 days and had absolutely zero information to reassure me that it would be completed
They had no info to reassure me I wasn’t being scammed
Hello Branden,
I understand that the delay in the unlocking process for your iPhone 12 may have caused some concern and I apologize for any inconvenience this may have caused you. We always strive to meet the delivery times quoted, but occasionally, these delivery times may increase, as noted in section 6.2 of our terms and conditions.
I'm glad to inform you that your order status is "Unlock Complete," indicating that the service has been successfully completed. We do our best to keep our customers informed, and we appreciate your patience throughout this process.
If there's anything specific you'd like more information on or any further assistance you need, please don't hesitate to let me know. We're here to help ensure a positive experience for you.
Warm regards,
Charlotte
Hello Branden,
I understand that the delay in the unlocking process for your iPhone 12 may have caused some concern and I apologize for any inconvenience this may have caused you. We always strive to meet the delivery times quoted, but occasionally, these delivery times may increase, as noted in section 6.2 of our terms and conditions as sometimes we have to source unlocks from manufacturers instead of the carrier, as was the case with your device.
I'm glad to inform you that your order status is "Unlock Complete," indicating that the service has been successfully completed. We do our best to keep our customers informed, and we appreciate your patience throughout this process.
If there's anything specific you'd like more information on or any further assistance you need, please don't hesitate to let me know. We're here to help ensure a positive experience for you.
Warm regards,
Charlotte
Very easy process to register, same day phone was unlocked. They have extra step to validate and unlock the phone.
Good customer review
Hi Gautam,
Thank you for sharing your positive feedback! I’m delighted to hear that you found the registration process easy and that your iPhone 8 was unlocked the same day. 🌟
Regarding the extra steps for validation and unlocking, we have designed our process to ensure the successful unlocking of your device while adhering to all necessary criteria. As you've experienced, it’s all about making sure everything goes smoothly.
If you have any other devices or need further assistance in the future, please don’t hesitate to reach out. Enjoy your newly unlocked iPhone 8!
Best regards,
Charlotte
Details were honest upfront with the hidden $50 extra charge on top of the $28.99 charge. I needed my phone, and it stated 7 days. I run a business and 7 days was not going work for me. So, I inquired for the $50 refund, I was stupid and paid it. They sent a long explanation as to why they could not refund me. So, I the next morning, I drove an hour to get the phone unlocked from cricket. They said it was unlocked but was not. So I went and had to purchase a new phone. Please put all information upfront. And stop surprising people with added charges.
Unsatisfied!
Hello Detra Knapp,
Firstly, I want to express our sincerest apologies for any inconvenience this situation may have caused you. We understand how critical it is to have a working phone for your business needs, and we truly regret any disruption this may have caused.
It is concerning to hear about the difficulties you've faced, and I would like to assure you that we strive to be as transparent as possible with our services and fees. On the checkout page, we outline the two-step process for unlocking a phone, which includes the Eligibility Check followed by the Unlocking Payment. I see that you have completed both steps, with payments of $28.99 for the Eligibility Check and $50 for the Standard Unlock, and I can confirm that your iPhone 14 Pro Max from Cricket USA has been successfully unlocked.
While you mentioned inquiring about the $50 refund, our policy does state that once the unlocking process is initiated, we incur costs that make it not possible to offer a refund for service that has been provided, as outlined under our terms and conditions. However, the unexpected issues that arise outside of the unlocking service are indeed frustrating, and your feedback is invaluable in helping us improve our service delivery.
Your phone's status indicates "Unlock Complete," which means that your iPhone should now accept SIM cards from different carriers. If it's still not accepting other SIMs, there may have been a miscommunication with Cricket, or there could be another issue at play.
We take your feedback seriously and want to ensure that you have a positive experience moving forward. Although it's disheartening to hear you had to purchase a new phone, we hope you will reach out if there’s anything further we can assist you with regarding your original device's unlocking status. Your satisfaction is important to us, and we are here to support you.
Warm regards,
Charlotte
Using direct unlocks was cheap simple and easy to use instructions the Wait was short to get the unlock codes And now my Phone works great with a different Carrier I recommend to all.
Because I read the reviews
Hi Matt,
Thank you so much for your positive feedback! We're thrilled to hear that you found the process smooth and straightforward, and that your Samsung Note 8 is now working perfectly with a different carrier. Your recommendation means a lot to us.
If you have any other devices you need assistance with or if you encounter any questions, feel free to reach out. We're always here to help!
Best regards,
Charlotte
Recomendado 100% la rapidez y la comunicacion fueron excelentes pude ver como hiba el proceso y me funciono sin ningun problema
Porque son excelentes en lo que hacen y te mantienen al tanto de todo
Porque funciona
Hola Sugei Nieves, ¡muchas gracias por tus comentarios positivos! Nos alegra saber que consideraste que nuestra comunicación y la velocidad del proceso de desbloqueo fueron excelentes. ¡Es genial que el servicio haya cumplido con tus expectativas! Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Saludos!
Excelente servicio no tardo más de 72 horas y ha resultado muy eficiente, me encanto que tienes la posibilidad de bloquear permanentemente el equipo si te lo roban, ese es un gran detalle
Rapidez y eficiencia
Hola Giovanny M, ¡Muchas gracias por tus maravillosos comentarios! Me alegra saber que tuvo una excelente experiencia con nuestro servicio y que lo encontró rápido y eficiente. Es fantástico que nuestras funciones de seguridad adicionales, como la opción de bloquear permanentemente el equipo en caso de robo, le brinden mayor tranquilidad. Si tiene alguna otra pregunta o necesita más ayuda, no dude en comunicarse. ¡Siempre estamos aquí para ayudar! Saludos cordiales, Carlota
Direct unlocks is the best! I would definitely recommend it to my family and friends.
At first i was hesitant but I don’t regret trying it. They are well trusted.
Hi Homero Chavez,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with Direct Unlocks and found our services trustworthy and reliable. Your recommendation to family and friends means a lot to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Charlotte
Awesome website. The fastest, best, more knowledgeable, and easy site Ive ever used. I appreciate the help.
Products used:
Carrier unlock
Hello,
Thank you for taking the time to leave such fantastic feedback! We are thrilled to hear that you found our service fast, knowledgeable, and easy to use. We appreciate your appreciation and are glad we could assist you with the carrier unlock.
We strive to provide outstanding service, and your positive experience is a testament to our dedication. If you need any further assistance or have any more questions, please don't hesitate to reach out.
Thanks again for choosing our service, and we look forward to helping you again in the future!
Best regards,
Charlotte
Je suis très content pour cette site, des gens sérieux en fait ça m'a pris 4 jours pour que mon Samsung s22 soit débloqué. Je suis très content.
Je vu des commentaires
J'aime bien
Bonjour Fabrice, Merci beaucoup pour votre retour positif! Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec nous et que votre Samsung Galaxy S22 5G a été débloqué en seulement 4 jours. C'est formidable que vous nous ayez choisis en fonction des commentaires que vous avez lus, le bouche-à-oreille compte beaucoup! Si vous avez besoin d'aide supplémentaire ou si vous avez des questions à l'avenir, n'hésitez pas à nous contacter. Profitez de votre téléphone nouvellement débloqué! Cordialement, Charlotte
After initial enthusiasm for attempting to resolve my difficulties, you appear to have done something to totally disable my 'phone, issued me with a useless credit note, and now I find no way of communicating with you, as the response page of your system is locked.
Hello Robert Snook,
I truly apologize for the frustration and inconvenience this matter has caused. It's concerning to hear that your phone has encountered issues after our service attempts, and I understand how disappointing it can be to face communication barriers when seeking resolution.
Regarding the credit note provided, it's intended as a measure to offer value and can be used toward any sim unlocking service we offer. I'd be more than happy to address the problem and guide you towards a positive resolution.
About the locked response page – this shouldn't be the case, and I would like to rectify this promptly. Your experience is important to us, and we want to ensure a clear line of communication with our team. Please reach out to us through an alternative method, such as a direct email to our support team or using the contact form on our website, quoting your order number and explaining the issue.
We are here to assist you through the unlocking process, and since your order status is "Awaiting Payment for Remote USB Unlock", we would like to proceed with this step, ensuring that your Motorola XT1774 is fully functional and unlocked from Verizon USA.
We genuinely hope to regain your trust and offer a solution that meets your expectations without the need for refunding as per our policies. If there's anything specific you'd like to address or require further assistance with, please let us know, and we'll make it our priority.
Best regards,
Charlotte
Very poor. Cost was not clear at the start of process.
I started the process and was asked to and paid £23.99. Then towards the end of the process I was asked to pay a further £48.00.
In short the phone was unlocked quickly but the cost was not transparent at the beginning and I felt that I had been duped as to the cost.
We will look into this
When I first visited their page, they promised to send me the unlocking code for a phone that I had recently bought. I paid the price that they asked me for (US$28.99), and a couple of minutes later, they told me that is was only for verification. That after that payment, I had to send another $50 for send me the real code.
That's is illegal. They didn't tell me in advance that it was a 2 step process.
If I have been told that the total process would be completed after 2 payments for a total of $78, I would've made another decision.
But they intentionally hid the truth in order to get my money.
I asked my money back and they told me that it was not refundable.
It is a scam. Beware. Do not fall in this trap.
NOWHERE ON THEIR PAGE DO THEY SAY THAT YOU HAVE TO MAKE 2 PAYMENTS. AND THEN THEY TELL YOU THAT IT'S WITHIN THEIR POLICY, BUT THEY NEVER CLARIFY IT FROM THE BEGINNING. THEY ARE SCAMMERS. DON'T WASTE YOUR MONEY. THEY WILL STEAL IT FROM YOU.
THEIR POSITIVE REVIEWS ARE FAKE. THEY MANIPULATE THOSE REVIEWS.
THEY EVEN RESPOND NEGATIVE REVIEWS IN ORDER TO SEEM TRUSTWORTHY, BUT IN REALITY THEY ARE ROBBERS.
Tip for consumers:
They are scammers. It is a fraudulent site.
Products used:
I lost my money with them.
Hello there,
I'm really sorry to hear about the confusion and frustration you've experienced with our service. It definitely isn't our intention to mislead or inconvenience our customers. I understand how the information regarding the two-step payment process may have seemed unclear, and I want to clarify this for you.
On our checkout page, it is outlined that the service includes an initial Eligibility Check, followed by the actual Unlocking Payment. The Eligibility Check is essential to ensure that your phone can indeed be unlocked and to prevent any issues during the process. Once the Eligibility Check is complete, the Unlocking Payment is required to proceed with the actual unlocking service.
Despite this, I'm here to help and offer support where I can. Since you haven’t received the unlocking code yet, there could be an option to complete the process and successfully unlock your device. If your order is still in the eligibility check stage and is awaiting the unlocking payment, I encourage you to consider continuing the process so we can unlock your phone as intended.
Regarding refunds, as per our terms, the initial Eligibility Check payment is non-refundable once the service has been provided, as costs are incurred right when the order is placed. But I want to assure you that our team is here to support you through this process.
We understand that trust is essential, and we're committed to resolving your concerns transparently. Please reach out to our Live Support with your order details or IMEI number so we can provide you with personalized assistance.
Sincerely,
Charlotte
Estoy muy satisfecho con el servicio, en mi caso tuve que hacer la liberación premium ya que mi iPhone SE encontraba con crédito activo, pero sin problemas se pudo liberar, el tiempo estimado iba a ser de 7dias pero a los 5 días quedó listo. Este servicio es más económico que otras opciones, seguro y confiable, lo recomiendo 10 de 10
Porque estaba buscando opciones para libre a mi dispositivo pero las opciones que veía no me convencían porque eran muy caras y porque no me garantizan seguridad y Direct Unlocks gran y excelente servicio
Porque el costo era más accesible que en otros lugares donde había cotizado
Hola Brandon Resendiz, ¡Muchas gracias por compartir tu experiencia positiva con nosotros! Estamos encantados de saber que pudo desbloquear con éxito su iPhone SE con nuestro Servicio Premium en menos tiempo de lo previsto. Es fantástico saber que nuestro servicio le resultó asequible, seguro y confiable en comparación con otras opciones. Apreciamos su recomendación y estamos aquí para ayudarlo con cualquier necesidad futura. Si tiene más preguntas o necesita ayuda adicional, ¡no dude en comunicarse! Saludos cordiales, Charlotte de Desbloqueo Directo
Excellent service, very happy with them. Quick, they keep you updated all the time. The best.
Thank you.
Hi Julio,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and that you appreciated our updates throughout the process. If you ever need assistance in the future, don't hesitate to reach out. Enjoy your unlocked iPhone 8!
Best regards,
Charlotte
Realmente asombrosos mi ipone estuvo listo en dos días sin problemas realmente los recomiendo son asombrosos
Me lo recomendaron
Deseaba desbloquear mi dispositivo
Hola Lucía, ¡muchas gracias por tus amables palabras! Nos alegra saber que tu iPhone estuvo listo en solo dos días. Es genial saber que estás satisfecha con nuestro servicio. Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Agradecemos tu recomendación! Saludos cordiales, Charlotte
Overall it was okay you're pricing kind of kind of threw me off Because average people can't just throw away that kind of money $28 and it's $63 and then a $183 that's a lot of money but it worked I had to wait a while for money
It was the first thing I came across the internet
Cause I really wanted my phone I like my note 10 and I'm lost without it
Hi Eric,
I truly appreciate your honest feedback. I'm glad to hear that the unlock for your Note 10 was successful, although I understand your concerns regarding the costs involved. We strive to be transparent with our pricing, and as outlined in the checkout page, the costs reflect the multiple stages of the service we provide, including the Eligibility Check, Standard Unlock, and when required, as in your case with a Samsung device, a Remote USB Unlock.
Please consider the peace of mind and convenience that come with having a fully unlocked phone, and even though it was an investment upfront, your Samsung Galaxy Note10 is now ready for use on any network. Thank you for choosing us, and I'm here to assist you if you have any further questions or needs.
Best regards,
Charlotte
The phone currently doesn't work. Please help me find a way to get the refunded immediately
None
Referred by a friend
Referred by a friend
Hi Rachel,
Thank you for reaching out. First, I want to express that I'm sorry you're experiencing issues with your iPhone 12 even after completing the unlocking process.
Looking at your case, it appears that your order is marked as "Unlock Complete." If your phone isn't working despite this status, it might be a different issue unrelated to the unlocking service itself. Here are a few steps you can try:
1. **Restart the iPhone**: Sometimes a simple restart can help recognize the new network.
2. **Update Carrier Settings**: Go to **Settings** > **General** > **About** and wait for the carrier settings update to popup, if available.
3. **Try Another SIM Card**: Try inserting a different SIM card to check if the network isn't an issue with your original SIM.
Our refund policy states that if the phone remains "incompatible," a refund can be processed. Please provide a video proof of the issue as required:
```
"Refunds are provided if an iPhone unlock fails solely due to 'Incompatible Sim' message. Proof in the form of a video is required."
```
You can submit this to our customer service team through the same channel you used to place your order.
I understand how frustrating this situation can be and I'm here to assist you through the process to ensure that your phone works correctly. Please don't hesitate to reach out to me if you need any further assistance.
Best regards,
Charlotte
They are the real deal I was able to get my phone unlocked from ATT and now I'm with a different company I took a risk and it paid out the be a perfect situation it took a few days longer than I expected but job well done I definitely recommend to anyone looking to unlock carriers
My experience with the unlock company was great and I love that they work fast.
I was told about direct unlocked
Hi Adam Nunez,
Thank you for sharing your positive experience with us! We're thrilled to hear that you loved our fast service and quality. Your satisfaction is our top priority, and it’s great to know that we met your expectations.
If you have any other questions or need further assistance, feel free to reach out. Enjoy your unlocked iPhone 13 Pro Max!
Best regards,
Charlotte
Huge Rip off and misleading information false advertisement! Service's provided and fighting for a
No help not willing to help had no understanding and refused toissue a refund
Hi Curtis,
Thank you for sharing your feedback with us, and I'm sorry to hear about your experience.
I can see that you've already made two payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock. According to our records, your order status is "Unlock Complete," which means your iPhone X should now be unlocked from the Cricket USA network.
All costs, including any potential need for further payments, are outlined on the checkout page prior to purchase. If there are any additional costs, they should have been mentioned there.
If you believe there has been an error or misunderstanding, could you please provide more details so that we can resolve this for you? Our goal is to ensure you are satisfied with our service, and we would like to assist you further.
Best regards,
Charlotte
Excelente trabajo ya por fin mi teléfono esta totalmente desbloqueado, son los mejores lo recomiendo al 100%
Lo intente en otras páginas y no tuve éxito
Por las Reseñas
Hola Lorenzo, ¡muchas gracias por tus amables palabras! Nos alegra saber que tu Galaxy S23 Ultra está completamente desbloqueado y que tuviste una experiencia positiva con nosotros. ¡Tu recomendación significa mucho para nosotros! Si necesitas más ayuda o tienes alguna pregunta en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono desbloqueado! Saludos, Charlotte
Recomendados desbloquearon mi iPhone 12 pro antes de lo previsto, y funcionó a la perfección. Súper recomendado
Recomendado por familiares que usaron Direct unlocks
Confianza en la empresa y resultados positivos de terceros
Hola Carlos P, ¡Gracias por tus comentarios! Nos alegra saber que pudimos desbloquear tu iPhone 12 Pro antes de lo esperado y que te funciona perfectamente. Tu confianza en nosotros, especialmente porque te lo recomendó tu familia, significa mucho. Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Saludos!
Gain trust and grow your business with customer reviews.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hello S Lowers,
Thank you for taking the time to leave a review about your experience with Direct Unlocks. We're glad to hear that you selected our service based on previous positive engagements and that you needed our assistance in unlocking your Samsung Galaxy S10 Lite from EE UK.
It's great to know that we could meet your needs in a timely manner, allowing you to transition to a new network smoothly. We aim to provide efficient and reliable unlocking solutions, and your acknowledgment of this effort is greatly appreciated.
Enjoy your newly unlocked phone on your chosen network, and should you have any more queries or require further assistance, please don't hesitate to contact us.
Best wishes,
Charlotte