• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.8 stars from 3,311 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1500

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75%
Positive
682
Neutral
30
Negative
197

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,311)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user mounirb11
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

J'etais un peu septique au debut car j'ai eu un deblocage non terminer mais j'ai essayer avec un autre c'était parfait je recommande

Je trouve dommage qu’il n’y a pas de remboursement direct en cas d’echec

Reason I chose this business:

On me m’a conseillé

Reason I chose this product:

Car mon appareil etait verrouillé sur un opérateur étranger

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Bonjour Mounir, Merci d'avoir partagé votre expérience! Je suis heureux d'apprendre que le processus de déverrouillage s'est parfaitement déroulé pour vous la deuxième fois. Concernant la politique de remboursement, je comprends votre frustration. Sachez que nos directives sont en place pour garantir la transparence et l’équité pour tous les clients. Si jamais vous rencontrez à nouveau des problèmes, notre équipe est là pour vous aider à les résoudre. Vos commentaires sont inestimables et j'apprécie votre recommandation! Si vous avez d'autres questions ou avez besoin d'aide, n'hésitez pas à nous contacter. Cordialement!

Thumbnail of user heribertoc25
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Se desbloqueo mi celular súper rápido
Cada paso me lo explicaron
Fácil y sencillo por eso escogí este método 💪🏼

Reason I chose this business:

Por qué es exelente para hacer un desbloqueo

Reason I chose this product:

Por qué es de primer nivel

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Heriberto, ¡muchas gracias por tus comentarios positivos! Estamos encantados de saber que su experiencia de desbloqueo fue rápida y sencilla. ¡Su satisfacción significa mucho para nosotros! Si tiene alguna pregunta o necesita más ayuda, no dude en comunicarse. ¡Disfruta usando tu Motorola Moto G20 desbloqueado! Saludos cordiales, Carlota

Thumbnail of user gauravv29
1 review
0 helpful votes
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May 4th, 2024
Verified purchase

Thanks a lot. I have been dealing with my carrier from last 5 months and it was going in circles.
With your help issue was resolved quickly.

Reason I chose this business:

Was unable to resolve my issue with AT&T. Several hours were wasted on calls and in store

Reason I chose this product:

Wanted to unlock my iphone so i can use it with new carrier.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Gaurav,

We're thrilled to hear your issue was resolved quickly with our assistance, after the frustrating experience you had with your carrier. We understand how valuable your time is and are glad we could provide a swift solution for your iPhone 14 Pro Max's unlocking needs. We hope you enjoy the freedom to use your device with your new carrier.

Thank you for choosing our service to unlock your iPhone, and we hope to assist you again in the future should you need us.

Best wishes,
Charlotte

Thumbnail of user shihtszh
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Legit, fast, and easy.
Eveything was done online. Very straight forward and easy to understand.
Only took 2 days to complete unlocking my phone.
Definitely will recommend to others.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Shih Huang,

Thank you for your kind words and for taking the time to leave a review. We're delighted to hear that your unlocking process was a smooth and positive experience! It's great that everything was completed efficiently and that you found our service straightforward. We're glad we could meet your expectations, and your recommendation is the highest compliment we could ask for.

If you need any more assistance or have friends and family looking to unlock their phones, we're here to help. Enjoy the newfound freedom with your Motorola Razr 40 Ultra!

Warm regards,
Charlotte

Thumbnail of user kianah24
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

I had two iPhones in my house that were locked to Verizon. I knew that you could unlock your phone but in my situation, I didn't have much hope. I had nothing to lose and gave it a try. It worked! I have both phones unlocked and working through MetroPCS. Life saver!

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Kiana,

We're thrilled to hear that we could assist in unlocking your iPhones and that you're now enjoying them on the MetroPCS network! It's wonderful to know that our service provided the solution you needed. If you have any more phones to unlock in the future or need further assistance, we're here to help. Thank you for choosing our service and for sharing your positive experience!

Best regards,
Charlotte

Thumbnail of user eunjoos1
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

It was very easy to unlock my phone and took very short time to do it instead of waiting at the phone service desk.

Reason I chose this business:

Just in case I go to abroad and able to use eSIM card

Reason I chose this product:

My T-mobile phone service sent me a link to unlock

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Eunjoo Swo,

We're delighted to hear that the phone unlocking process on directunlocks.com was quick and straightforward for you, and we appreciate you taking the time to share your positive experience. Being able to unlock your phone for travel and eSIM usage is definitely a great convenience, and we're glad we could assist with that.

If you ever need our services in the future or have any more feedback for us, we're here to help.

Wishing you pleasant travels and enjoyable experiences with your now-unlocked iPhone 13 Pro Max!

Best regards,
Charlotte

Thumbnail of user vann112
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

I recently used DirectUnlocks to unlock my iPhone 15 Pro, and I couldn't be happier with the experience. From start to finish, the process was smooth and efficient. The website was easy to navigate, and I found all the information I needed quickly. The pricing was competitive, and there were no hidden fees or surprises.

The actual unlocking process was incredibly fast. I submitted my request online, and within a few hours, I received an email confirming that my phone was unlocked. I followed the simple instructions provided, and my phone was ready to use with any carrier in no time.

I also appreciated the excellent customer service. I had a few questions after the unlock confirmation, and the support team was responsive and helpful. They guided me through the process and ensured that I had a positive experience.

Overall, I highly recommend DirectUnlocks for anyone looking to unlock their cell phone. They deliver on their promises with speed, transparency, and excellent customer service. I wouldn't hesitate to use them again in the future. Thank you for a fantastic experience!

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Van Nguyen,

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience unlocking your iPhone 15 Pro with DirectUnlocks was positive and met your expectations in terms of efficiency, clarity, and customer service. It's always great to receive such glowing reviews, and we appreciate you taking the time to share your experience.

If you have any future unlocking needs or if a friend or family member could benefit from our services, please don't hesitate to recommend us or come back to visit. Your satisfaction and recommendation are the highest compliments we could receive.

Warm regards,
Charlotte

Thumbnail of user neichalysc
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

My phone was lock by t-mobile and they help me unlock it im really happy about it.

Reason I chose this product:

Its my phone

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Neichalys,

Thank you for your positive feedback! We're thrilled to hear that you're happy with the unlocking service for your iPhone 14 from T-Mobile. Your satisfaction is our top priority.

If you have any other devices or need further assistance in the future, we're here to help.

Best regards,
Charlotte

Thumbnail of user chrish3967
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

Was a bit worried when I paid my money but all works well And now unlocked. The chat support is very good.

The chat is very good and fast reply’s

Reason I chose this business:

Was good reviews

Reason I chose this product:

Needed my phone unlocked

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Chris,

Thanks for sharing your positive experience with our chat support and for choosing us on the basis of good reviews. We're thrilled to hear that everything is working well and your iPhone 11 is now unlocked. Remember, if you need any further assistance in the future or have any more devices you'd like unlocked, our team is here to help.

Enjoy your newly unlocked phone and the freedom it brings! If there's anything else we can do for you, don't hesitate to reach out.

Best regards,
Charlotte

Thumbnail of user juventinaf
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Fue fácil y rápido me gusta porque no me compliqué tanto ya que el teléfono me lo regaló mi hermano que vive en Estados Unidos pero yo ocupo de México Entonces por ello solicite este servicio para liberarlo es bueno

Reason I chose this business:

Es confiable y seguro dobre todo con la autorizacion de pago de targetas

Reason I chose this product:

Por que tenia muchas reseñas de seguro

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Juventina Flor, ¡Muchas gracias por tus comentarios positivos! Me alegra saber que nuestro servicio le resultó fácil y rápido. Es genial saber que podemos ayudarte a desbloquear tu iPhone 15 Pro Max sin problemas para que puedas usarlo en México. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Carlota

Thumbnail of user josed969
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Todo salió bien con los códigos de desbloqueo. El servicio fue muy bueno y ayudaron en todo

Reason I chose this business:

Me pareció buena opción

Reason I chose this product:

Desbloqueo de celular A&T de Estados Unidos

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola, José: ¡Muchas gracias por tus comentarios positivos! Nos alegra saber que todo salió bien con tus códigos de desbloqueo y que nuestro servicio te resultó útil. Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Disfruta usando tu Samsung Galaxy S22 5G desbloqueado! Saludos, Charlotte

Thumbnail of user herizor1
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Excellent service offert et de qualité.
L attente de deux jours en valait la peine

Reason I chose this business:

Je l ai juste vu sur le net

Reason I chose this product:

Simplement que j ai vu en premier la page sur le net

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Bonjour Herizo, Merci beaucoup pour votre retour positif! Nous sommes ravis d'apprendre que vous avez trouvé notre service excellent et que l'attente en valait la peine. Si vous avez d'autres questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement, Charlotte

Thumbnail of user michaelk5960
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Zuerst war ich etwas skeptisch, ob es auch funktionieren würde. Aber: alles bestens, habe ein iPhone 11 erfolgreich entsperrt

Reason I chose this business:

Seriösestes Angebot

Reason I chose this product:

Brauchte für eine Reise ein offenes Gerât

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hallo Michael, vielen Dank für Ihr positives Feedback! Ich freue mich sehr, dass Sie Ihr iPhone 11 erfolgreich entsperrt haben. Es ist großartig, dass Sie uns für Ihre Entsperrungsbedürfnisse ausgewählt haben, insbesondere für Ihre bevorstehende Reise. Wenn Sie weitere Fragen haben oder Hilfe benötigen, können Sie sich jederzeit an uns wenden. Wir sind hier, um Ihnen zu helfen! Gute Reise!

Thumbnail of user jjh69
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Good job,easy did take awhile but was worth it in the end easy

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Mo H,

Thank you for your feedback! I'm glad to hear that you found the process worthwhile in the end. I see that your order status is "Unlock Complete," which is fantastic news! If you have any further questions or need additional assistance with your iPhone 11 unlocked from AT&T, please feel free to ask.

Enjoy your newly unlocked phone!

Best,
Charlotte

Thumbnail of user codym456
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Direct unlock helped me unlock my Motorola edge plus 2022 from boostmobile I straight out bought the phone and I ended up getting a Samsung Galaxy S24 ultra and I wanted to give the other phone to my brother but It would not work with his Google fi service but direct unlocks helped me solve that problem. Direct unlocks was extremely fast with helping me overall it said like 3 days and some hours to get the code but I ended up getting the code in 24 hours instead which was amazing. If I could give more than 5 stars I would.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Cody Mitchell,

Thank you for taking the time to leave us such a glowing review. We're thrilled to hear about your positive experience with us and the speedy service you received in unlocking your Motorola Edge Plus 2022. It's great to know that you can now pass on the phone to your brother to use with Google Fi service. We're always here to help with any future unlock needs, and we truly appreciate your willingness to recommend us beyond the 5-star rating!

Best wishes,
Charlotte

Thumbnail of user jesusp273
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

La verdad muy buena, muy recomendable, al principio pensé que era una estafa, pero no! Te explican paso a paso lo que va sucediendo con tu pedido de desbloqueo, fue más rápido de lo que me imaginé, la verdad muy conforme con todo, SÚPER RECOMENDADO!

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Jesús Pulido, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que tuvo una gran experiencia con nuestro servicio y que superó sus expectativas. Es maravilloso saber que nuestra guía paso a paso y nuestro rápido tiempo de respuesta lo dejaron feliz y satisfecho. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse con nosotros. ¡Gracias nuevamente por recomendarnos! Saludos cordiales, Carlota

Thumbnail of user marcof194
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Es un gran servicio, llevo un poco de tiempo pero el resultado final fue mejor de lo esperado. Vale la pena la inversión al final del dia.

Reason I chose this business:

Lo elegí porque vi buenos comentarios y el resultado final me sorprendió.

Reason I chose this product:

Por recomendación de Google y me pareció la mejor opción.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Marco Flores, ¡muchas gracias por tus comentarios positivos! Nos alegra saber que nuestro servicio le pareció valioso y que el resultado final superó sus expectativas. Su satisfacción es nuestra principal prioridad y estamos encantados de poder brindarle una experiencia de desbloqueo exitosa. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu Samsung SM-A155M/N recién desbloqueado! Saludos cordiales, Carlota

Thumbnail of user rabm4
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

Very quick and easily completed, I had a problem but tech team response was excellent even though the problem was on my end with e-sim I didn't know was connected. Recommended service!

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Rab,

Thank you for your positive feedback and for recommending our service! We're thrilled to hear that your issue was resolved quickly by our tech team. If you need any further assistance or have any more questions, please don't hesitate to reach out.

Enjoy your unlocked iPhone 12!

Best wishes,
Charlotte

Thumbnail of user marianas110
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Comprei um celular no exterior e cheguei no Brasil estava bloqueado. Achei esse site e foi rápido e eficaz no desbloqueio em menos de 24h.

Reason I chose this business:

Os comentários me deixaram confiante para escolher Direct

Reason I chose this product:

Confiei no desbloqueio.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Olá Mariana, obrigado por compartilhar sua experiência! Ficamos entusiasmados em saber que nosso serviço foi rápido e eficaz no desbloqueio do seu iPhone 13 Pro Max, especialmente porque você estava viajando. Sua confiança em nós significa muito e estamos felizes por poder atender às suas expectativas. Se você tiver mais dúvidas ou precisar de ajuda, sinta-se à vontade para entrar em contato. Aproveite seu celular desbloqueado no Brasil! Atenciosamente, Charlotte

Thumbnail of user princek64
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

Someone told me it was a scam, but I said I'll take my chances. And now I know it not a scam is for real. I totally recommend this service to anyone who wants to unlock their phones.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Prince Kissi,

Thank you for taking the time to leave us a review, and I'm thrilled to hear that our service met your expectations! It's wonderful to see that we could help you unlock your Galaxy S23 Ultra, and your recommendation is greatly appreciated.

If you have friends or family who also need to unlock their devices, feel free to let them know about us. Our team is here to provide the same reliable and swift service for them too.

Enjoy the freedom with your unlocked phone!

Best regards,
Charlotte

Thumbnail of user miahp4
1 review
0 helpful votes
  • Send Message
May 10th, 2024
Verified purchase

I was very sceptical at first but I was in need of a work phone because someone stole my phone it took 2 day but it really worked.

It was great.

Reason I chose this business:

They was cheaper then other companies.

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Dear Miah,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that the unlocking of your iPhone 12 was a success and that we could provide you with a more affordable service than our competitors. We understand how important it is to have a reliable work phone, especially after such an unfortunate event as theft.

If you need any further assistance or have any more devices that need unlocking, please don't hesitate to reach out to us. We're here to help!

Warm regards,
Charlotte
Customer Service Team, Direct Unlocks

Thumbnail of user ismaell46
2 reviews
0 helpful votes
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May 29th, 2024
Verified purchase

Only takes 24 hours to get my samsung ultra unlocked. High recommended thanks

Reason I chose this business:

I always unlock my phones with direct unlocks

Reason I chose this product:

Simply for you're the best

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Ismael,

Thank you so much for your kind feedback! We're delighted to hear that you had a positive experience unlocking your Samsung Galaxy S24 Ultra with us. We strive to provide the quickest and most efficient service possible, and it's wonderful to know we met your expectations once again.

If you have any further questions or need assistance, feel free to reach out. Enjoy your unlocked phone!

Best regards,
Charlotte

Thumbnail of user derrickb300
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

The best very happy with the service and unlock my iphone 15 pro max with know problems.

Reason I chose this business:

The ratings and comments was good.

Reason I chose this product:

Rating was good.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Derrick,

Thank you so much for your kind words and for sharing your positive experience! We're thrilled to hear that your iPhone 15 Pro Max was unlocked without any problems and that you're happy with our service. We truly appreciate your trust in us and for choosing our service based on our ratings and comments.

If you need any further assistance or have any other questions in the future, please don't hesitate to reach out. Enjoy your unlocked iPhone!

Best regards,

Charlotte

Thumbnail of user albertof112
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Buenisimos y rapidos no duden en darse la oportunidad no se arrepentira

Reason I chose this business:

Recomendaciones buenas

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Alberto, ¡muchas gracias por tu fantástica reseña! Nos alegra saber que consideraste que nuestro servicio es rápido y de calidad. Tus comentarios positivos significan mucho para nosotros y siempre es genial ver a nuestros clientes felices con su experiencia. Si necesitas algo más o tienes alguna pregunta sobre tu proceso de desbloqueo, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte

Thumbnail of user bradr800
1 review
0 helpful votes
  • Send Message
May 28th, 2024
Verified purchase

This is very useful if you need to unlock your phone. I would highly recommend it 👌.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Brad R.,

Thanks for reaching out and sharing your experience. I noticed that your order status is "Unlock Complete." You should be able to use the provided unlocking codes:

- NCK: 3973147057935851
- MCK: 7413080469030725

If your Galaxy S23 Ultra doesn't prompt you to enter these codes with an incompatible SIM card, you will need to purchase a Remote USB unlock. This additional step is sometimes necessary if the phone doesn't request a code.

Keep in mind that all costs are clearly outlined on the checkout page prior to purchase, and you have currently completed the Eligibility Check and the Standard Unlock payments.

We hope you continue with the process to achieve a successful unlock.

If you have any more questions or need further assistance, please let us know!

Best,
Charlotte

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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