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Direct Unlocks has a rating of 3.8 stars from 3,311 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
Very easy to use and super fast service. Would recommend 100% to anyone needing to unlock a mobile.
Great service, fast delivery to receive the unlock codes very happy thank you
Was first on Google and looked like a respectable company
Needed it to unlock a newly purchased phone
Hello Riki,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you're happy with the service and the prompt delivery of your unlock codes! It's fantastic to know that we could assist you in unlocking your newly purchased phone and that you found us easily through Google.
We strive to provide a respectable and reliable service, and your positive feedback really makes our day. If you need any further assistance or have any more phones to unlock, we're here to help. Enjoy your newly unlocked device!
Warm regards,
Charlotte
It was the most terrifying horrible service you could ask for they say how quick they can get unlocking for your phone is a lie. You have to wait 40 hours for them to find your unlocking software to unlock your phone. Absolutely appalling. Absolutely not recommended to anyone I could go to London and come back and they still not unlocked my phone Their excuses you have to wait the full 40 hours for them to receive or get you the locking software. The cost was out of the roof, not worth every penny.
Hello Tash Islam,
I'm truly sorry to hear about your disappointing experience. We aim to be transparent about our service delivery times, and as outlined in our terms, timeframes stated are based on previous unlocks and are guidelines. I understand waiting can be frustrating, and I apologize for any inconvenience caused.
Regarding costs, our pricing and the two-step payment process are detailed on the checkout page prior to purchase. To clarify, you have paid £23.99 for the Eligibility Check and £46 for the Standard Unlock for your Galaxy S23 Ultra from Open Europe. Your order status shows "Unlock Complete," which means your unlocking codes have been provided.
If your phone doesn't prompt for an unlocking code, a Remote USB unlock would be the next step to help resolve the issue. We are committed to helping you through this process and ensuring you can use your phone as intended.
Please do reach out if there's anything specific we can assist you with or if you'd like guidance on using the unlock codes or proceeding with a Remote USB unlock.
Warm regards,
Charlotte
Phone locked out after a factory reset. Pay about 100 to unlock with their service and what do you know only after getting my 100 do they 'uncover' it will need another 300. I gave it up and the phone was unlocked but it felt quite bad how they could not 'know' this upfront and just be honest then. In the end it worked out but leaving a bad taste in my mouth and let my experience serve as a warning to you. The money and big words they throw around up front to hook you may be followed by having to follow with significant more money to get there.
Recommended by a friend.
What a stupid question. What do you think.
Hello William,
Thank you for taking the time to share your thoughts. We understand your concerns about the additional costs associated with unlocking your iPhone 13 Pro Max and appreciate that the process left you feeling frustrated. As laid out on our website, each phone first requires an Eligibility Check, with subsequent Unlocking Payment. These steps are necessary to ensure that the unlock process goes smoothly and successfully.
We always strive to provide clear information upfront during the checkout process, and we’re genuinely sorry to hear that this aspect did not meet your expectations. Your feedback is invaluable to us, and we will take it into consideration as we continually work to improve our services.
We're pleased to hear that your phone was ultimately unlocked and sincerely hope that you can now enjoy the full benefits of using your iPhone 13 Pro Max across different networks. Our goal is to ensure that every customer ends their journey with us on a positive note.
Should you require further assistance or have any additional feedback, please don't hesitate to get in touch with us.
Best regards,
Charlotte
Not sure if it was unlocked. So give 3 stars for lack of clarity
Demorou uns dias mas correu tudo bem, enviaram os códigos e o telemóvel ficou desbloqueado
Foram bastante rápidos na resposta
Não tinha conhecimento de outros
Olá Ana, muito obrigado pelo seu feedback positivo! Estamos entusiasmados em saber que seu Huawei Mate 20 Lite agora está desbloqueado e que você achou nosso serviço rápido e ágil. Se você precisar de ajuda novamente ou tiver alguma dúvida, não hesite em entrar em contato. Estamos aqui para ajudar e agradecemos por você nos escolher! Atenciosamente, Carlota
Service is amazing but I think the amount for device unlocking is totally unpredictable like in the beginning they asked for 25$ to start the process then 70$ to unlock the phone and at that time you are very happy that only in 95$ our phone gets unlocked but all of sudden the new charges appears that is a carrier charges that we need to pay and it's between from 300$ to 700$ then you get shocked now what to do so I think they tell us first how much they charge and what will be carrier fee etc so customer mentally prepared if he wants to unlock the phone or not
Customer services is top notch
Because it's on the Google first page great seo
Because I don't have any other option available
Hello Syed Azeem,
Thank you for your review and kind words about our customer service. I understand that the cost associated with unlocking your iPhone 14 Pro Max from AT&T USA came as a surprise after the initial payment. I would like to clarify that our process involves an Eligibility Check, followed by the actual Unlocking Payment.
As per the transaction records, you have completed the Eligibility Check with a payment of $28.99 and the Standard Unlock with a payment of $50. Finally, the Premium Service for a more complex unlock was provided at $302.
All potential costs are indeed outlined on the checkout page before purchase, ensuring transparency. Since your device's "Unlock Complete" status indicates a successful service, I encourage you to enjoy the freedom of using your iPhone with any carrier.
Should you need further assistance or clarification, we're here to help. We value your business and are committed to your satisfaction.
Best regards,
Charlotte
I bought a older model smart phone because there small and I know how to use them. It was supposed to be unused and unlocked. It was unused but not unlock. After I bought a case for it and loaded my stuff on it I found out it was locked by att and they refused to unlock it. The website I bought it from said to send it back for a refund but I already had time and money invested in it and I liked it. So I found direct unlock on line and they had it unlocked in 24 hours. At first I thought it might be a scam but they have alot of good reviews because they get it done. Thanks guys.
Hello Wayne,
Thank you for taking the time to leave a review. We are thrilled to hear about your positive experience with Direct Unlocks and are glad you placed your trust in us. It's fantastic to know that your Samsung Galaxy J3 is now unlocked and you can fully enjoy using your preferred smartphone.
If you need further assistance or have any other phones to unlock in the future, please don't hesitate to reach out. Happy connecting!
Best regards,
Charlotte
Direct Unlocks Support Team
No começo fiquei preocupada, mas deu certo valeu a pena pagar.
Olá Sirley Minamde, obrigado pelo seu feedback positivo! Fico feliz em saber que funcionou bem e que você achou que vale a pena pagar pelo nosso serviço. Se você tiver mais dúvidas ou precisar de ajuda com qualquer outra coisa, não hesite em entrar em contato. Aproveite o seu iPhone 11 desbloqueado! Atenciosamente, Carlota
Otimo serviço e muito rapido exelente qualidade demorou algumas horas somente
Otimo serviço e muito rapido exelente qualidade demorou algumas horas somente
Otimo serviço e muito rapido
Olá Dimas Jr, obrigado pela sua avaliação maravilhosa! Ficamos muito felizes em saber que você teve uma ótima experiência com nosso serviço e que tudo foi concluído rapidamente para o seu iPhone 13 Pro Max. Se você tiver outros dispositivos que precisem ser desbloqueados no futuro ou tiver alguma dúvida, não hesite em entrar em contato. Nós estamos aqui para ajudar! Atenciosamente, Carlota
Less than one star scamsters and I think cash app is in cahoots with them. Customer support that's a joke they basically just tell you that they plan on scamming you on and on baiting you for more money
Hello,
I'm truly sorry to hear that you haven't had the smooth experience we strive to provide. It’s disappointing to hear you feel this way, and I would love the opportunity to address your concerns.
Our unlocking procedure is transparent and involves an Eligibility Check to determine the unlockability of your phone, followed by an Unlocking Payment to actually unlock the device. We're upfront about any costs on our checkout page before you finalize your purchase.
If your order status is awaiting payment, it means that your Eligibility Check has been successfully completed, and we're ready to proceed to the next step. Continuing the process will allow us to unlock your phone, and I encourage you to do so. Our team is committed to assisting you every step of the way to ensure a positive outcome.
If there's anything specific you're unhappy about or if you have further questions, please reach out to our Live Support through your tracking page for personalized assistance. For us to help effectively, we would also need your IMEI number to locate your order and properly address your concerns.
Thank you for your feedback, and we hope to turn your experience around.
Best regards,
Charlotte
My phone was already unlocked and when running the check I was told it was not. Paid 28$ to be told the phone was locked and could be unlocked. Then paid $50 to proceed with the unlock. Something made me call the carrier to check to see if phone was locked and they confirmed it was not. I was able to add it to my son's account with his carrier immediately. 4 days later this company is still "unlocking" my already unlocked phone. I would not believe the scam they do that you have to pay for. Call your carrier first!
Hello Teniesha,
Thank you for sharing your concerns with us, and I apologize for any confusion caused. I understand that you feel the unlocking process was unnecessary as the carrier confirmed your phone was already unlocked. According to our Refund Policy, we do not issue refunds for services rendered if the phone is already unlocked.
As it seems we have already completed the unlock process based on our records ("Unlock Complete"), and the eligibility check service fee is non-refundable as per our terms. We ensure that all costs are outlined clearly on the checkout page prior to purchase, and we rely on the information provided to complete the service requested.
If you are nonetheless unsatisfied with your experience, we would be keen to ensure you are happy with the service. While we can't offer a refund, we can certainly look into any other concerns you might have and ensure your satisfaction in any way possible within our policy.
Thank you for your understanding and for giving us the chance to address your concerns.
Best regards,
Charlotte
THIS IS A SCAM. I thought that this was a real unlocking service but it's not.
They'll make you pay $20-$30 for an initial check or if your phone is "safe" to work with.
I found out that you can easily do this online FOR FREE.
Then after the check-up, they make you pay another $130 for the actual unlocking.
It's not true. They'll make you wait for days on end and then send you a fake email to teach you how to unlock it yourself. Please report this website.
They'll reply with a fake account and not even a real person to make you feel like they're actually working on your phone. Great scheme. Watch out everyone.
Hello Lisa,
I’m sorry to hear you’re upset with the service. We value your feedback and want to address your concerns directly. I can confirm that your iPhone 11 Pro from Softbank Japan has indeed been unlocked successfully. The initial payment you made was for the Eligibility Check to ensure your phone could be unlocked, which is a necessary step in the process. This cost and subsequent unlocking payment are clearly outlined on our checkout page prior to any purchase.
I understand there have been some transactional disputes, but please know that our team is on hand to support you. We offer aftercare to help finalize any unresolved issues, and we hope this can give you assurance of our commitment to genuine service.
The unlock for your device is complete, but to avoid relocking and blacklisting of the device, the remaining balance of $239.00 is due by Tue 19th Mar 2024. Taking care of this will ensure that your phone remains unlocked. Your satisfaction is important to us, and we invite you to discuss this further should you need any more assistance.
Thank you for your attention to this matter.
Best regards,
Charlotte
This is a scam! They make it *look* like you'll only pay $29, but after you've paid that, they say you have to pay another $49 for them to finish the job! If you dig deep into their terms of service, you'll eventually find that they refer to the $29 a "Pre-Order Fee".
Who knows? They might charge a 3rd or 4th fee, and they might never actually unlock your phone... I never know, because I decided to cut my losses and not take the risk of paying out even more money to a company that uses deceptive tactics.
I suppose it's a good scam for them, because they actually do mention the second fee... in faint, small print off to the side... so they can always *claim* they didn't hide anything, even though they obviously were trying to deceive.
They also *claim* that this is all explained on their "price list", but the link to their supposed price list (https://directunlocks.com/pricelist) just takes you back to their home page.
Tip for consumers:
Read every bit of fine print for the "gotchas", and make sure it's actually worth paying over 2½ times the amount displayed in big letters!
But, if you have to work that hard to protect yourself from overlooking a "gotcha", then you're really better off taking your business somewhere else.
Products used:
Phone Carrier Unlock Service
Hello,
Thank you for taking the time to share your concerns with us. We're truly sorry to hear about your frustration regarding our pricing and service clarity. Please let me ensure you that complete transparency is crucial to us, and we apologize if any part of our process was not as clear as we strive for it to be.
Regarding the costs, we do mention on our checkout page that all orders require an Eligibility Check first, which is the initial amount you paid. This check is vital to ensure your phone can be unlocked. Once eligibility is confirmed, the Unlocking Payment is the next step to proceed with the actual unlocking process.
We understand it can be disappointing to see additional charges, but please rest assured that we do try to outline all potential costs upfront. Also, it is not our practice to charge further unexpected fees; the two-part payment process (Eligibility Check and Unlocking Payment) is standard for our services.
If your order status is still awaiting payment for the unlocking process, we encourage you to continue with this step if you wish to unlock your device. We're here to support you throughout this process and are committed to providing a positive outcome.
In case you have specific concerns about your order or if you need any further clarification, the IMEI number would allow us to look into your case in detail. Without it, we're unable to address your concerns accurately. Please use the Live Support feature on your tracking page, and our team will be more than happy to assist you with any questions or help you may need.
Your feedback is valuable to us, and we're dedicated to improving our service for a better customer experience. We're here to help and hope to resolve any issues you have faced.
Best regards,
Charlotte
Tardo un poco pero fue efectivo y todo el tiempo estuve siguiendo el proceso
Recomendacio
Me pareció el más seguro
Hola Jonathan, ¡Gracias por tus comentarios y por elegir Desbloqueos Directos! Me complace informarle que el proceso de desbloqueo del Galaxy A53 5G está completo. Sus códigos de desbloqueo son: - NCK=71572596 - MCK= 84702596 Ingrese estos códigos según las instrucciones en su correo electrónico para finalizar el proceso de desbloqueo. Entiendo que el proceso puede haber parecido largo, pero estamos encantados de que haya sido efectivo y que usted se haya sentido seguro en todo momento. Si tiene alguna pregunta adicional o encuentra algún problema, no dude en comunicarse. ¡Estamos aquí para ayudar! Gracias nuevamente por su paciencia y confianza. Saludos cordiales, Carlota
El sevicio en muy bueno y seguro
Lo recomiendo ampliamente.
Prove otro servicio y no me fue muy bien
Es El que encontre en you tube..
Hola Aristeo Cuevas, ¡Muchas gracias por tus comentarios positivos y recomendación! Nos alegra saber que encontró nuestro servicio seguro y satisfactorio. Es fantástico saber que nos eligió después de una experiencia no tan ideal en otro lugar y que pudimos satisfacer sus necesidades. Si tiene alguna otra pregunta o necesita más ayuda, no dude en comunicarse. ¡Disfruta de tu Galaxy Z Flip5 recién desbloqueado! Saludos cordiales, Carlota
Se tardó 3 días pero bien quedó liberado mi iPhone 13 Pro Max cricket
Recomendación
Porque lo miré en Interned había comentarios malos pero lo comprobé y todo bien
Hola Eduardo Hernández, ¡Muchas gracias por tu reseña! Estamos encantados de saber que tu iPhone 13 Pro Max se desbloqueó exitosamente en Cricket USA. Siempre es genial ver a nuestros clientes satisfechos con nuestro servicio. Agradecemos su paciencia durante el proceso y nos alegra que nos haya elegido según las recomendaciones. Si tiene alguna otra pregunta o necesita más ayuda, no dude en comunicarse. ¡Estamos aquí para ayudar! ¡Gracias de nuevo y disfruta de tu teléfono desbloqueado! Saludos cordiales, Carlota
Still to this day they don't want to give me my refund that by their policy applies. Honestly I trusted this company, but the results on their end are poor.
Hello Oscar,
I'm truly sorry to hear that you're not satisfied with the outcome thus far. I understand you're seeking a refund and would like to address your concerns directly.
It's important to note that refunds are available under specific conditions as outlined in our Refund Policy. Since your Samsung Galaxy Note10 from AT&T USA has not been unlocked and you've been prompted for feedback, we'd love the opportunity to assist you in completing this process.
Based on what you've shared, it seems like your phone might not be requesting an unlocking code, which is a necessary step to use the codes provided. In these cases, our next step is normally a Remote USB Unlock. I would encourage you to consider this option as a viable path forward.
Our goal is to ensure a positive experience, and converting a service issue into a success story is our top priority. If you haven't already, please reach out with your feedback about the codes we've provided so we can take the appropriate next steps to assist you.
Should you choose to try the Remote USB Unlock and it is unsuccessful, our policy does allow for a refund for that particular service.
Please let us know how you'd like to proceed, and we will do our utmost to support you.
Best regards,
Charlotte
Fue bastante rápido y la verdad seguro, a la mañana siguiente amanecí con el correo confirmando y todo funcionó bien, muchas gracias
Hola Benjamín, ¡muchas gracias por tus comentarios! Me alegra saber que su proceso de desbloqueo fue rápido y eficiente. Es fantástico que te hayas despertado con un correo electrónico de confirmación y que todo haya funcionado perfectamente para tu iPhone 15 Pro. Si tiene alguna otra pregunta o necesita más ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Mejor, charlotte
BUT THIS IS TOO LEGIT, THEY UNLOCKED MY PHONE FOR LESS THAN WHAT A NEW UNLOCKED ONE WOULDA COSTED ME
Hello Teron,
We're thrilled to hear that we could unlock your Samsung Galaxy S22 5G for less than the cost of a new unlocked phone – that's what we aim for! Thank you for choosing our services at Direct Unlocks, and for sharing your positive experience.
If you have any further questions or need assistance with your unlocked device, feel free to reach out. Enjoy the freedom to switch between networks and make the most of your Samsung Galaxy!
Best regards,
Charlotte
It was great, but took three days for the accomplishment.
Hello Rajendra,
Thank you for taking the time to share your experience. We're glad to hear the unlock for your Galaxy Z Fold5 from AT&T USA has been completed. We understand waiting can be a bit frustrating and we always strive to work as efficiently as possible. If there's anything more we can do to assist you further or to make your experience even better, please let us know!
Best wishes,
Charlotte
I ordered the service as I was changing vendors for mobile.
The phone is an odd one (Motorola).
Originally, thought 4 days, 4 hours for the code.
It showed up in half the time, worked perfectly and the phone is happy with the new vendor.
Good job folks!
Dear Matthew Boyle,
Thank you so much for taking the time to write this positive review! We're thrilled to hear that your Motorola G Pure was unlocked successfully and in less time than anticipated. It's great to know your phone is now working well with your new network provider. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Enjoy your newly unlocked device!
Best regards,
Charlotte
It was easy to unlock it only one day to finish all the steps
The availability
It is my favorite
Hello James,
Thank you for leaving a review and sharing your positive experience! We're thrilled to hear the process to unlock your iPhone 13 Pro Max was completed smoothly and quickly. It's great to know that our availability met your needs, and we could help you with your favorite product.
If there's anything else you need or any further assistance we can provide to enhance your experience, don't hesitate to reach out. Enjoy the freedom of your unlocked iPhone!
Best regards,
Charlotte
The service was excellent. They were able to unlock my Samsung s24 plus. The wait was a little longer than indicated. I recommend it 100%.
Hello Lobaton G,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you were satisfied with the unlocking service for your Samsung S24 Plus. I apologize for any inconvenience caused by the longer wait time, but we're happy that everything worked out in the end.
If you ever need our services again or have any questions, please don't hesitate to contact us. Your recommendation means a lot, and we look forward to serving you in the future!
Best regards,
Charlotte
Tenía mis dudas por ser la primera vez que compraba un servicio así en línea, pero resultó ser bueno y con buen seguimiento
Tuve una buena atención y seguimiento en el proceso de obtención del producto
Se me hizo una página confiable y las reseñas me ayudaron a elegirlos
Porque quería poder utilizar mi teléfono americano en mi país natal
Hola Rolando, ¡muchas gracias por tus amables palabras y por compartir tu experiencia positiva! Estamos encantados de saber que nuestro servicio cumplió con sus expectativas y que se sintió bien apoyado durante todo el proceso. Si tiene más preguntas o necesita más ayuda, no dude en comunicarse. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota
The process was hassle free and my phone was successfully unlocked.
It was the one with the best reviews.
I needed my phone to be unlocked to use e-sims
Hello Brierley,
Thank you so much for taking the time to leave your positive feedback! We're delighted to hear that your iPhone 14 Pro has been successfully unlocked and that you found our service hassle-free. Your choice to trust us based on our reviews means a lot to us, and we're thrilled that we could deliver on your expectations.
Enjoy the freedom of using e-SIMs and if you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Charlotte
Gain trust and grow your business with customer reviews.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Dear Gavin Johnson,
Thank you so much for your positive feedback! We're delighted to hear that you found our service easy to use and super fast. Recommendations from satisfied customers like you really make our day. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Charlotte