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Direct Unlocks has a rating of 3.8 stars from 3,311 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
Paid 30 for eligibility check which was misleading than additional 50 for the service waited 2 days to get notification that they'll reimburse me in their store credit only for future unsuccessful services
Tip for consumers:
Don't use it! scam
Products used:
Phone service
La pagina trae toda la explicación y excelente servicio, una pagina en la que confiaría una y otra vez
Mire un video mostrando que en esta pagina podría desbloquear mi telefono, lo intente y “desbloqueado” para cualquier compañia fue muy rapido, estoy agradecido con dierct unlocks
Las reseñas me estivieron animando… no fraude lo recomiendo 100% los volvere a elegir
Hola Juan, ¡muchas gracias por tu brillante reseña y por elegir Desbloqueos Directos! Estamos encantados de saber que tuvo una experiencia de desbloqueo rápida y eficiente y que nuestro servicio cumplió con sus expectativas. Su confianza significa mucho para nosotros. Si necesita más ayuda o tiene más dispositivos para desbloquear en el futuro, no dude en comunicarse. ¡Estamos aquí para ayudarle y garantizarle procedimientos de desbloqueo sin problemas! Gracias de nuevo por tus amables palabras y recomendación. Saludos cordiales, Carlota
Transaction was quick and very smooth! Extremely happy with my purchase and service provided!
Hello Tony,
Thank you so much for taking the time to leave us your positive feedback! We're thrilled to hear that your transaction was seamless and that you're happy with the service you received. If there's anything else we can do to assist you or make your experience even better, please don't hesitate to get in touch. Enjoy your unlocked Galaxy A03s!
Best wishes,
Direct Unlocks Customer Care Team
Very easy to use but could tell people that there's another payment a bit further on before you actually unlock the phone & this made it a bit expensive at £50 but as described was unlocked in under half an hour.
Dear Sean Ponting,
Thank you for your feedback and for bringing this to our attention. I'm pleased to hear that your Samsung Galaxy S7 was successfully unlocked in a prompt manner.
Concerning your concern about the costs, we do our best to ensure that all charges are clearly outlined during the checkout process. There are two parts to our unlocking service for phones like yours – the Eligibility Check for £23.99 and the Standard Unlock for £26, which you've completed.
Remember that transparency is important to us, and we always aim to provide a smooth experience. If there's anything more we can assist you with, or to clarify further, please don't hesitate to get in touch.
Enjoy your unlocked phone freedom and thank you for choosing our service!
Warm regards,
Charlotte
Buna solución. Es relativamente rápido. Funciona bastante bien y es efectivo con cualquier compañía.
Recomendación
Recomendación
Hola Daniel, ¡Gracias por tu reseña y por elegir DirectUnlocks según una recomendación! Me alegra saber que encontró nuestro servicio rápido y efectivo. Dado que el estado de su pedido es "Desbloqueo completo", debería poder desbloquear su Samsung Galaxy S20 5G de AT&T USA usando los códigos proporcionados: - NCK=8570696247097241 - MCK=8639135280947262 - RGCK=00000000 - ERGCK=00000000 Si su teléfono no Si no te solicita que ingreses estos códigos cuando insertes una tarjeta SIM que no sea de AT&T, necesitarás un desbloqueo remoto de USB, que es un servicio adicional. Como se menciona en nuestra política, este paso adicional puede ser necesario en determinadas circunstancias para modelos específicos: "No hay reembolso si compraste un código de desbloqueo, pero tu teléfono Android no solicita un código cuando usas una tarjeta SIM incompatible". Espero que esto aclare todo y te animo a continuar con el Desbloqueo remoto de USB si es necesario. Si tiene algún problema, no dude en comunicarse para obtener más ayuda. ¡Estamos aquí para ayudar! Atentamente.
No pense que el proceso fuera tan facil, pensaba que tenia que ir a una tienda esperar x filas largas y todo muy tediosos y resulto ser mejor de lo esperado.
Fue la pagina que me salió en el internet.
No había muchas opciones pero todo fue un éxito y estoy satisfecha por eso.
Hola Marla Santos, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que el proceso superó sus expectativas y fue conveniente para usted. Nuestro objetivo es hacer que el desbloqueo de su dispositivo sea lo más sencillo y sencillo posible. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse con nosotros. ¡Disfruta de tu iPhone 12 Pro desbloqueado! Saludos cordiales, Carlota
Think u need to tell people the full price what it's going to cost everything else was great
Hi Leo,
Thank you very much for your review and feedback. I'm pleased to hear that, aside from your concerns about pricing, everything else was great.
We always aim to be transparent with our costs, which is why all charges are outlined on the checkout page prior to purchase. For your iPhone 12 unlock with T-Mobile USA, you've made two payments – £23.99 for the Eligibility Check and £38 for the Standard Unlock. I'm delighted to confirm that your unlock is complete, so no further payments are required unless your phone didn't meet certain criteria and needed a Premium Service.
If you have any more questions or need further clarification, just let us know – we're here to help ensure you have a positive experience with Direct Unlocks.
Best,
Charlotte
They made me wait a whole week to see if they could unlock my phone. When they could not unlock it, they will not refund me. I have no use for credit with a company that cannot offer what they promised. They failed and made me wasted a whole week for nothing. I would never use this company again.
Products used:
None
Hello Deuane,
I'm truly sorry to hear about your experience and the inconvenience caused by the wait and the outcome of your unlock request for your iPhone 11 from Boost USA. I understand that you were looking forward to having your phone unlocked, and it's disappointing to learn that our service did not meet your expectations.
Our policy is designed to provide clarity on refunds, and as mentioned under the "Hard-Locked Phones" section, such instances typically do not qualify for a refund. However, we issued a credit note, as per section 7.5, so you can use it against any sim unlocking service that may be beneficial to you in the future.
I realize this isn't the solution you were hoping for, and I apologize for the frustration this has caused. If there is another device you wish to unlock or if you believe there could be another service we offer that you could utilize, we invite you to use the credit towards that. We value your business and would appreciate the opportunity to assist you further in a way that may be more satisfactory.
Please let us know if there is any other way we can help you. Your satisfaction is important to us, and we hope to find a way to make this right for you.
Warm regards,
Charlotte
Exelente servicio, incluso me había equivocado de compañía y me hicieron la corrección sin costo extra.
Recomendable al 100, puede tarde un poco pero es seguro.
Referencias, y precio
Facilidad de el proceso es solo esperar y ellos hacen todo el trabajo
Hola Juan, ¡muchas gracias por tu maravillosa reseña! Estamos encantados de saber que tuvo una experiencia positiva y que encontró nuestro servicio seguro y sencillo. Siempre nos esforzamos por brindar un servicio de primer nivel y es fantástico saber que podemos ayudarlo de manera efectiva. Si tiene más preguntas o necesita ayuda adicional en el futuro, no dude en comunicarse. ¡Disfruta de tu iPhone 12 Pro desbloqueado! 😊 Mejor, Charlotte
Do not waste your money on directunlock.com. Once you give them the first 28 you'll receive an email minutes after saying your phone is blacklisted. They are all bs. Do not give them any info or pay them.
Hello,
I'm sorry to hear you've had a less than satisfactory experience with our service. It's important to clarify that our eligibility check is a necessary first step which helps us determine the status of your device before proceeding with the unlock process. If an issue such as your phone being blacklisted is discovered, it's certainly not an attempt to mislead; rather, it enables us to inform you of complications that will affect the unlocking process.
Our goal is to be transparent about the costs, and as outlined on our checkout page, all phones require an eligibility check first, followed by an unlocking payment if applicable. We understand your frustration and would like to look into this matter for you, but without your order reference or IMEI, it's difficult for us to address your specific concerns.
For immediate assistance, please use the Live Support feature on your tracking page so we can resolve your problem effectively. We're here to help you through the process and aim to convert this experience into a positive one.
Best regards,
Charlotte
These guys have a misleading, predatory process that is meant to squeeze as much money out of you as possible.
I paid them to perform a service which they did not provide. When I asked for a refund, they said per their 'terms' they are unable to assist.
They did how ever, say that another 100 dollars would get the job done for sure this time! Already paid them 28, and then 50. BOTH times I was assured the requested service would be performed.
What a joke, and what a horrible experience.
Products used:
Cellphone unlock
Dear James Hazelton,
Thank you for reaching out and sharing your concerns. I'm sorry to hear that your experience with our unlocking service has not met your expectations. I understand the frustration of the process appearing more costly than anticipated.
I want to assure you that our aim is to provide a transparent and effective service. As mentioned on our website and outlined during the checkout process, all phones require an Eligibility Check first, followed by the Standard Unlocking Payment. However, if your iPhone doesn't meet certain criteria, a Premium Service may be required, which seems to be the case for your iPhone 15 Pro Max from T-Mobile USA.
You've made two payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock. Your order status is "Awaiting Payment for Premium Service," which indicates that your device requires further service to be fully unlocked.
While it's unpleasant to encounter additional costs, this step is sometimes necessary to complete the unlocking process. We firmly believe in the value of our service, and I would like to encourage you to proceed with the Premium Service, as it may be the only step left to unlock your iPhone 15 Pro Max.
We are unable to issue a refund for the Eligibility Check and the Standard Unlock service as per our Refund Policy, since these services have already been provided. However, should the Premium Service fail to unlock your phone, you are entitled to a refund of both the Standard and Premium Service payments.
Your satisfaction is important to us, and we hope to resolve this issue to your contentment. Please let us know if you have any further questions or how we may assist you further.
Warm regards,
Charlotte
Thgt all was going well till i seen the wrong imei was unlocked my phone now just sits in draw
Did not hear back from them was very upset and disappointed
Because i trusted them to do the job required
To have my physical sim not esim unlocked to my nz network
Hello Eugene,
Thank you for bringing this to our attention. I'm sorry to hear that there has been an issue with the IMEI number during the unlocking process. We certainly want to ensure your iPhone 12 is unlocked from the Vodafone New Zealand network as intended.
If the wrong IMEI was unlocked, this is something we need to address promptly. Please could you confirm the IMEI number by replying to the support email you received when you placed the order? We can then investigate this further.
As your order status is "Unlock Complete", you should be able to use your phone with any network. If your phone is still not accepting the new network sim card, please follow the instructions provided in the email to complete the unlock process and ensure all steps were followed correctly.
We appreciate your trust in our service and will do our utmost to resolve this situation promptly. Your satisfaction is important to us, and we're committed to providing you with the quality service you expected when you chose us.
Kind regards,
Charlotte
I'm using my unlocked iPhone now n I'm so happy to be using my phone again
Hi Gregory,
We're thrilled to hear that your iPhone 8 is now successfully unlocked and that you're enjoying the freedom to use your phone again! It's always a pleasure to see our customers satisfied with the service we provide. Should you need any further assistance or have any more questions, please don't hesitate to get in touch. We're here to help!
Best regards,
Charlotte
I needed an iPhone XR unlocked. I was Leary to pay this online. They had it done quickly. So easy!
Hi Lori,
We're thrilled to hear that your iPhone XR was unlocked quickly and that you found the process easy! It's always great to receive positive feedback from our customers. If you have any further needs or questions regarding your unlocked device, we're here to help. Enjoy the freedom of using your iPhone XR with the carrier of your choice!
Warm regards,
Charlotte
Unlocked my phone remotely in about 28 hours. Wish it was a little quicker but i am willing to give that time rather than be on the phone with a provider back and forth.
Hi Lacey Ross,
Thank you so much for taking the time to leave us feedback. We're thrilled to hear that your iPhone 11 is now unlocked! We understand the importance of speed in this process and always strive to complete unlocks as quickly as possible. The guidelines provided are based on average unlock times and sometimes it can take a bit longer due to various factors involved with different networks and unlocks.
We really appreciate your understanding and patience. Now that your phone is unlocked, you're all set to enjoy the freedom of using it on any network! If there's anything else we can assist you with, please don't hesitate to reach out.
Best wishes,
Charlotte
I was worried a few times, takes 2 payments ($75 total, just fyi because the site doesn't tell you that.) and had me send a photo that I own my card. But the next day we were able to switch carriers without a problem.
Hello Echo Darling,
Thank you for sharing your feedback with us. I'm glad to hear that despite some initial concerns, you were able to successfully switch carriers the next day.
I appreciate you bringing to our attention the confusion regarding the payments. I want to clarify that our process includes a $28.99 fee for the Eligibility Check and an unlocking fee of $50 for your iPhone 11 from StraightTalk USA, as outlined on our checkout page. This two-step process helps us ensure that our service is tailored to your specific needs and that your phone is eligible for unlocking.
Should you have any further questions or need assistance with your unlocked iPhone, please don't hesitate to reach out.
Warm regards,
Charlotte
Everything thing was simple and easy, I would definitely use this service again.
Hello Kemar D Roberts,
Thank you for leaving a review. It's fantastic to hear that you found the process simple and easy. We're delighted you'd consider using our service again. If you need any more assistance in the future or have friends and family who might benefit from our unlocking services, please feel free to recommend us. Happy to have you as a satisfied customer!
Warm regards,
Charlotte
They advertise as instant to unlock your phone. You pay one fee then another larger one to actually do anything. So once I seen immediately that the instant thing was bull I called and got it unlocked myself free and instantly which I didn't know how to do originally but figured it out. So the same hour that I paid for this crappy lying service I emailed and said to immediately cease the unlocking process because I have just done it and have new service I don't want messed up. And I want a refund of the second fee of $63 dollars. So days of back and forth emails with Anna she assured me more times than I can count that yes I was going to get a refund and that she would personally see that the process was ceased. This went on for days and she said be patient I'm personally working on this for you. So today I get an email from Anna saying that the unlocking process has completed and since it did so I would not get my refund. Oh hell no! So her job was literally to delay me long enough for it to finish the unlocking process so they can say I didn't deserve a refund. I am not only contacting further support members until this is resolved but I am contacting the better business bureau and plastering this all over the place so this scam service will crash and burn and never get to hustle people again. I will assure that it's worth it to me to make you show your true colors to people you are trying to scam this way and you will never hear the end of this from me until my refund is in my hands that was promised to me as well as conned out of me by Anna directly tricking me to think she was helping me when she was simply delaying things until it was done. I had better have my refund sent to me today that's all because your $#*!ty con scam will not continue. I don't care if it's only $63. That is a lot in this world for being scammed out of. $#*! liar $#*! $#*! Anna and your whole $#*!ing company. $#*! you! Scam artists and in case you didn't know it false advertising has a a crime.
Hello Carrie Miller,
Thank you for reaching out and expressing your concerns. I'm truly sorry to hear about the frustration you've experienced with the service and the communication surrounding your unlock request.
Since your unlock for the iPhone SE 2020 from StraightTalk USA is complete, typically, according to our terms, services rendered are not eligible for refunds. However, I fully understand your situation and why you'd expect a refund, especially after being assured by our representative.
I'd like to make sure your case is handled with the attention it deserves. Could you please provide me with the email thread or reference number from your conversation with Anna? That will help me look into this matter further and see what can be done in light of the assurance you were given.
While immediate resolution in the form of a refund might not be guaranteed, as per our policy outlined in your message, I do want to assure you that your feedback is taken very seriously. I'm here to help you through this and will do my best to address your concerns.
I look forward to your reply so we can work towards a suitable resolution.
Best regards,
Charlotte
Did exactly what was asked and satisfying results thank you
Hello Colt,
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a satisfying experience with our service. If you have any further needs or questions, please feel free to reach out. Enjoy your unlocked Samsung Galaxy S7!
Best regards,
Charlotte
I love it, I've gotten 3 phones unlock so far and it was fast took about 15mins
Hi Anisha,
We're thrilled to hear about your great experience with the quick unlocking service for all three of your phones! Speedy service is something we always strive for, and it's wonderful to know that we hit the mark for you. If you need any further assistance or have another device that requires unlocking, feel free to reach out. Your satisfaction is our top priority.
Thank you for choosing us and for taking the time to share your positive feedback!
Warm regards,
Charlotte
Excelente servicio, fue mi primera vez usando esto y estuvo muy bien
Me lo recomendaron
Recomendación
Hola Anel Cruz Pacheco, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que su experiencia con nosotros fue excelente y que nuestro servicio le pareció muy bueno. Las recomendaciones de clientes satisfechos como usted significan mucho para nosotros y es fantástico saber que podemos estar a la altura de sus expectativas. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota
Great service, really fast and I'm now using my new phone on my network, phone was locked to ee and I'm with 3 mobile so very well done, thanks
Dear Ashley Hardstaff,
Thank you so much for your positive feedback! It's wonderful to hear that you’re now enjoying your Samsung S10+ on your preferred network. We strive to provide quick and effective services, and your satisfaction is a huge win for us.
If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thanks again for choosing our service and for sharing your experience!
Warm regards,
Charlotte
They are scammers, my Google pixel had IMEI clean, everything must not be fine and 24 hours passed And they don't want to return the money, they are scammers
Hello Yuiseppe,
I'm truly sorry to hear about your frustrations. However, I would like to clarify that you mentioned a Google Pixel, but our records show that we've been working on unlocking an iPhone 12 Mini from T-Mobile USA. Could you confirm that we are addressing the correct service? Your iPhone unlock has been completed as per your order status "Unlock Complete".
If there's any confusion or further issues with the service provided, we'd be keen to resolve them for you. Since your unlock is complete, you should now be able to use your iPhone on other compatible networks. If you're experiencing any difficulties with this, please ensure you've followed the unlocking instructions sent via email. If the service hasn't met your expectations or if there is a specific issue with your unlock, we're here to help sort it out.
Warm regards,
Charlotte
I paid the $30 to unlock my iPhone. Got the email to click here to complete the unlock only to learn I had now to pay another $50!
Their info did not really make it clear there was a
Second charge! I mean why two charges. Why not just make it $80?
Seemed legitimate and for $30 thought it was worth it.
Hello Tim,
Thank you for sharing your feedback with us. We understand that encountering an additional charge can be surprising. To clarify, the initial $28.99 you paid was for the Eligibility Check, ensuring your iPhone X meets the necessary criteria for unlocking from the AT&T USA network. After that, the $50 is for the actual Standard Unlock service. We ensure that all costs are transparent and outlined on the checkout page prior to purchase.
It's a two-step process because unlocking a phone is a service that often requires different levels of verification and work, depending on the phone’s status with the network provider.
We appreciate that you chose us because we appeared legitimate and the initial price seemed reasonable to you. We strive to provide clear and upfront information regarding our fees and service structure, as described in our terms and conditions. If anything was less clear than we intended, we sincerely apologize for any inconvenience caused.
Your unlock is now complete, and we hope you are satisfied with the service provided. If there is anything else we can assist you with, please let us know.
Thank you for your understanding and for choosing Direct Unlocks.
Best regards,
Charlotte
Their terms and service agreement is not clear. They have a small fee that they pull you in with where they say they are unlocking the phone, but afterward, once you are on the hook, there is an additional MUCH larger fee they charge to actually do the unlock. The first one was a "unlock checkup" to see if your phone was eligible to use their service. Then, they make you wait a few weeks for the unlock only to tell you that your phone is actually unlock-able. In addition, their refund is actually only a credit to use on their site. Absolutely dishonest "service".
Tip for consumers:
All the positive reviews that constantly pop up on the bottom as you are on the site seem a little suspect.
Products used:
Attempted a phone unlock, which they made me wait on, then basically said "oops, I guess it doesn't work".
Hello Derek,
Firstly, I'd like to thank you for your feedback. It's essential to hear about all of our customers' experiences, positive or otherwise, as it helps us to ensure our service is as clear and transparent as possible.
I understand you're frustrated with the process and fees associated with our unlocking service. Our goal is certainly not to mislead our customers, and we strive to be upfront about all potential costs. The initial fee you paid was for an Eligibility Check to ensure your iPhone SE could be unlocked from StraightTalk USA. Once an iPhone is confirmed as eligible, the second payment is for the actual Standard Unlock. Details of these two stages and their costs are provided before any payment is taken, as outlined on the checkout page.
Our terms make it clear that the Eligibility Check is non-refundable, as it is a service that is conducted immediately upon payment. However, we do understand that the unlocking process can sometimes be prolonged and may not result in a successful unlock for phones that are found to be "Hard-Locked."
Regarding your phone's "Hard-Locked" status, as per our policy, standard services that fail because the phone is hard-locked by the network will be refunded in the form of a Credit Note, as reflected in the policy statement:
"7.5 Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."
While I can't offer a monetary refund, you do have a credit note that can be used against different services on our site in the future. We value your business and would be keen to resolve any issue with your current phone or help unlock a different device when you're ready.
If you have any additional questions or concerns, please don't hesitate to reach out. My goal is to ensure that your experience with us ends on a positive note.
Warm regards,
Charlotte
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Hello there,
Firstly, I want to thank you for your feedback, and I'm genuinely sorry to hear about the frustration you've experienced with our service. Our Eligibility Check is a crucial first step to make sure we can indeed help with your unlocking needs. As detailed in our terms (7.3), this cost is applied to performing those necessary checks.
Regarding the additional payment, it supports the actual unlocking process, necessary to complete the service. While I understand your disappointment with the outcome, our policy does state that credit notes are issued when a service isn't successful (7.10).
I see that you're not keen on the idea of store credit, and while refunds are usually made in the form of credit note to use against different services, our main goal is your satisfaction. I encourage you to get in touch with our Live Support on your tracking page, supplying your IMEI number so we can review your situation more closely and work towards a satisfactory resolution.
Thank you for reaching out, and I look forward to assisting you further.
Best regards,
Charlotte