Direct Unlocks

Hola Juan Salas, ¡me alegra saber que tuviste una excelente experiencia con nuestro servicio! Siempre nos esforzamos por mantener a nuestros clientes bien informados y garantizar que el proceso sea efectivo. Apreciamos mucho sus comentarios positivos. Si necesita más ayuda o tiene preguntas adicionales en el futuro, no dude en comunicarse con nosotros. ¡Disfruta de tu iPhone 15 Pro desbloqueado! Saludos cordiales, Carlota

Hi Edward,

Thank you for taking the time to share your feedback. I'm glad to hear that your unlock was completed, and even more so that it was faster than anticipated! We do strive to exceed our delivery time estimates where possible, so it's great to know we managed that for you.

I understand it may have taken longer than you expected, and for that, I apologize for any inconvenience. Our team works diligently to ensure unlocks are carried out efficiently, and while estimates are based on past performance, they can vary.

We appreciate your patience and are here for any further assistance you might need. If anything else comes up, don't hesitate to reach out!

Best regards,
Charlotte

Hello Kweku Yeboah,

Thank you for reaching out and sharing your feedback. I understand you have insights regarding the payment structure for our services. To clarify, we provide a transparent breakdown of costs associated with unlocking your Galaxy S22 Ultra 5G. The process involves an initial Eligibility Check priced at $28.99, followed by the actual Unlocking Payment which you've completed for $118, as stated clearly on our checkout page.

Each step ensures we can deliver the service you need. Since your order status reflects "Unlock Complete", it appears your service has been successfully fulfilled. If you are facing any issues with using the unlocking codes provided "NCK=8608282908138403 MCK=5962953649050572", please don't hesitate to reach out, and we will be glad to assist you.

For any further assistance or clarification, we are here to help ensure you have a positive experience with our service.

Best regards,
Charlotte

Hello,

I'm sorry to hear that you are not fully satisfied with the experience. I'd like to clarify that the initial payment you made is for the Eligibility Check, which is a necessary step to ensure that your phone can be unlocked. The subsequent charge you are referring to would be for the actual Unlocking Service. Our costs are outlined on the checkout page before any purchase is made, to ensure that you have all the information needed to make an informed decision.

I understand your concerns regarding the costs involved, and I'm here to help. To address this issue and assist you properly, I would require your IMEI number to locate your order in our system. Without this reference, it's challenging for me to provide a specific resolution to your concern.

In the absence of your IMEI, I recommend using the Live Support feature on your tracking page for assistance so that our team can resolve your issue promptly. Our goal is to provide you with a positive experience, and we'd like to ensure that you benefit from our service.

If you'd like to proceed with a refund request, I would be more than happy to look into this for you once I have your order details. Our Refund Policy outlines the criteria for eligibility, and we handle each case with utmost care to ensure a fair outcome.

Thank you for bringing this to our attention, and I look forward to helping you further.

Best regards,
Charlotte

Hi Nickeya,

Thank you so much for taking the time to leave your positive feedback! We're thrilled to hear your iPhone 11 was unlocked swiftly. If there's anything more we can do to assist you or if you have any questions, don't hesitate to reach out.

Warm regards,
Charlotte

Hello Franklin,

I'm sorry to hear that you're feeling dissatisfied with the process. I understand that making multiple payments can be frustrating, but I assure you that each step is essential in ensuring that your Samsung Galaxy S21 5G is unlocked properly.

So far, you've successfully completed the Eligibility Check and the Standard Unlock. Now, your order status is "Awaiting Payment for Remote USB Unlock," which is necessary because your phone does not prompt for an unlocking code, as mentioned in our terms.

This additional Remote USB Unlock step is key for certain phone models, including Samsung, when codes are either not available or the phone doesn't ask for one. We strive for transparency by outlining all costs on the checkout page before purchase, and while I realize this might not be the ideal situation, I'm here to support you through to completion.

We value your experience and would love to see you through the final steps to get your Samsung Galaxy S21 5G unlocked. If there's anything more we can assist you with or any further clarification you need, feel free to let me know.

Kind regards,
Charlotte

Hello Pablo,

Thank you so much for taking the time to leave us this positive review! We're thrilled to hear that you experienced great service and amazing results with your Samsung S10+ unlock. It's a pleasure to have been able to assist you, and your recommendation means a lot to us. If you have any more questions or need further assistance, don't hesitate to reach out. Enjoy the freedom with your unlocked phone!

Best regards,
Charlotte

Hello Darien,

Thank you for taking the time to share your experience with us. We're glad to hear that the unlocking process for your AT&T USA iPhone 11 at directunlocks.com was smooth and our communication met your expectations.

Since your order is marked as "Unlock Complete," your iPhone should now be ready to use with other networks. If you have any further questions or need assistance with your unlocked device, please don't hesitate to reach out.

Thank you for choosing our service for your unlocking needs, and we hope to assist you again in the future!

Best regards,
Charlotte

Hello Paul Gibson,

Thank you very much for taking the time to share your positive experience with us! We're absolutely delighted to know you're satisfied with our service, value, shipping, and quality. It's great to hear that we've met your expectations, and we sincerely appreciate the recommendation.

If you have any further needs or questions about your Motorola XT2301-1, just let us know – we're here to help!

Wishing you all the best with your unlocked device, and looking forward to serving you again!

Warm regards,
Charlotte

Bonjour Franck G, Merci d'avoir partagé votre retour et nous sommes absolument ravis d'apprendre que votre Galaxy S21 5G est désormais déverrouillé et prêt à être utilisé avec votre carte SIM locale! Nous nous efforçons toujours de fournir un processus simple et convivial, et c'est formidable de savoir que nous avons répondu à vos attentes. Si vous avez d'autres questions ou avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Profitez de votre téléphone nouvellement déverrouillé! Cordialement, Charlotte

Dear Aniscia Usher,

Thank you for taking the time to leave a review! We're delighted to hear that the unlocking process for your son's iPhone 11 was quick and that your initial concerns were swiftly alleviated. Quality service and customer satisfaction are our top priorities, so it’s great to know we hit the mark for you.

If you have any further questions about the unlock process or need assistance in the future, we're always here to help.

Warm regards,
Charlotte

Hello! Thank you for getting in touch with your concerns. I understand that having to make multiple payments can be frustrating.

Here's what the charges you've mentioned cover: The initial payment is for the Eligibility Check, which is necessary to ensure your phone can be unlocked. The following payment is for the actual Unlocking Service. Our policies state that all costs are presented upfront on the checkout page prior to purchase.

Additionally, different phones have different unlocking requirements; for example, certain Android phones might need a Remote USB Unlock if they do not prompt for an unlocking code when an incompatible SIM is inserted, which is indeed an additional service.

We're committed to providing you with a seamless unlocking experience and I would encourage you to continue with the process. Your phone's ability to work freely across various networks awaits just a couple of steps away. If you need further assistance or have any more questions, please make sure to use the Live Support feature in your tracking page.

Also, to address your specific order and guide you better, we would require the IMEI of your phone. Without it, we're unable to look into your case in detail. Can you please provide us with your IMEI number or use the Live Support for further assistance? Thank you for your understanding, and we look forward to serving you.

Dear Cathy Garcia,

Thank you so much for taking the time to leave a review. We're thrilled to hear that your Samsung Galaxy S22 Ultra 5G is now working great after the unlock! It means a lot to us that you found the wait worthwhile. Enjoy the freedom with your device, and if there's anything else you need help with, just let us know. Your satisfaction is our top priority!

Warm regards,
Charlotte

Hello Lawnteice Scott,

I'm truly sorry to hear that your experience hasn't met your expectations. I understand that the unlock codes provided did not work for your NOKIA G300. We certainly want to make sure that you're supported in resolving this issue.

According to our refund policy, you are eligible for a refund if, after working with our technician, we cannot get the unlocking code to work. Since your order status is "Unlock Complete," it sounds like there may have been an issue with the process.

I'd like to offer assistance to help correct this problem without any further expense on your part. Can we troubleshoot together to ensure the codes are entered correctly? Your satisfaction is very important to us, and we'd love the opportunity to turn this experience around for you.

Best regards,
Charlotte

Hello Ray,

I'm sorry to hear that you've had a less than ideal experience. I see that your Samsung SM-S546VL from StraightTalk USA has been successfully unlocked with the provided codes. If you still have concerns about the phone's functionality after unlocking, please let us assist you further. We're committed to ensuring your satisfaction without pursuing a refund in this situation since the service has been rendered as per our terms and conditions.

We value your business and would appreciate the opportunity to rectify any issues you're facing. If you need further assistance, don't hesitate to reach out to our support team.

Best regards,
Charlotte

Hello,

Thank you for taking the time to share your concerns. I'm truly sorry to hear about the confusion regarding the charges for our services. Please allow me to clarify the process for you.

Initially, the $28.99 fee is for the Eligibility Check, which is necessary to determine if your phone can be unlocked and to ensure that we proceed with the correct service for your phone. This part of the service is outlined clearly on our checkout page before purchase.

As mentioned, if your phone is eligible for unlocking, a subsequent Unlocking Payment is required. This is also stated on our order summary page prior to purchase. If your status is currently awaiting payment, it means that your phone is eligible, and we are ready to proceed with the unlocking process once the payment is completed.

We aim to be transparent with our fees and the procedure involved. Your feedback is important, and I encourage you to reach out to our Live Support through your tracking page, so we can address any specific concerns you have and assist you further.

Please don't forget to provide your IMEI number, as it's crucial for us to locate your order and provide the most accurate and helpful information regarding your case.

We are committed to providing a positive experience and would love the opportunity to resolve any issues you are facing.

Best regards,
Charlotte

Olá Gina, muito obrigado pela sua avaliação! Ficamos entusiasmados em saber que, apesar de algumas dificuldades, seu Samsung Galaxy A21 foi desbloqueado com sucesso e você achou o serviço satisfatório. Sua recomendação significa muito para nós. 😊 Se você tiver alguma necessidade futura ou encontrar algum problema, não hesite em entrar em contato. Estamos sempre aqui para ajudar! Atenciosamente, Carlota

Hello Jake,

We're thrilled to hear that your experience with our service met your expectations for a fast and easy unlock process. It's fantastic to know that transitioning your iPhone X to a new carrier was seamless with our assistance. We aim to provide our customers with quality service and appreciate you taking the time to share your positive feedback.

If there's anything else we can do for you, or if any of your friends or family need assistance with unlocking their devices, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're here to make the unlocking process as straightforward as possible.

Thank you for choosing Direct Unlocks and sharing your experience. We look forward to serving you again in the future!

Best regards,
Charlotte

Hello Robert,

Thank you for taking the time to leave a review. I'm sorry to hear that you experienced difficulties with unlocking your iPad and iPhone. Our service is designed to handle a wide range of unlocking scenarios, and your satisfaction is extremely important to us.

Since your iPhone 6S Plus order status shows "Unlock Complete," it would be great to ensure that you've followed the instructions provided via email to finalize the unlock process—for iPhones, this usually involves connecting the phone to WiFi and turning it off and on.

Regarding the iPad, our unlocking services are primarily for iPhones tied to specific network carriers, and while iPad unlocking isn't mentioned, similar carrier restrictions may apply. If there's been any misalignment with the compatibility or criteria specified for our unlocking services, our team is here to support you.

For further assistance and to ensure you receive help tailored to your specific situation, please reach out to our customer service team directly on the website. We're committed to helping you resolve these issues and improving your experience.

Best,
Charlotte

Hello David,

Thank you for sharing your positive experience! We're thrilled that your first unlocking experience was a success. If you ever need assistance with your device in the future or have any questions, please don't hesitate to reach out. Enjoy the freedom with your Galaxy Z Fold5!

Best regards,
Charlotte

Hello Colton,

I'm truly sorry to hear about the disappointment with the service you've experienced. It's never our intention to leave you feeling this way. We strive to be transparent with our process, which includes an Eligibility Check at $28.99, and if eligible, a further Standard Unlock fee of $50.00. These steps are outlined on our checkout page and are part of ensuring we provide the right service for your needs.

Regarding your order status of "Hard-Locked," I understand this is frustrating. According to our "Refund Policy," hard-locked phones, by the carrier, do not qualify for a refund but we do issue a credit note as outlined:

"Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."

I can confirm that since you've paid for both the Eligibility Check and the Standard Unlock, you have been issued a credit note, which can be used against a different service in the future. While a cash refund isn't possible in this scenario, the credit note is our way of acknowledging the situation and still offering value for the services rendered.

I'd like to encourage you to continue the process and use your credit note for any of our other services that may benefit you. If there's anything specific I can assist you with, or if you have further inquiries, do feel free to reach out. We truly value your business and the opportunity to make this right for you.

Warm regards,
Charlotte

Thanks for the review Ahmed. $50 was for the unlocking codes, but as your phone didn't ask for them we gave you a credit note to be able to get the Remote USB unlock.

Hola Félix, ¡gracias por tus comentarios positivos! Estamos encantados de saber que todo salió bien con el proceso de desbloqueo de su iPhone 15 Pro Max. Es fantástico saber que las revisiones y nuestro énfasis en la seguridad cumplieron con sus expectativas. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Mejor, charlotte